"A Pleasure To Deal With!"
07-07-2017
Just purchased my "new" CPO car. Dealing with Jose and Bill was actually a fun experience. They were totally professional, friendly and treated us with utmost respect. I cant think of a dealer I have dealt with in the past who was as competent. I would highly recommend Colonial Ford to my close friends and family for their future purchases.
"Great Service!"
Colonial Ford is the only service center that I will take my 2007 Ford Explorer Sport Trac to. Purchased originally from them, Colonials service writers and staff have kept it running, like new, all of these years.
"Mr And Mrs Davis"
My wife Maria dropped the car off for servicing. She said everyone was very courteous to her and the experience was a positive one.
"Environmental Service"
Excellent facility,excellent service and of course I love my Escape !!
"Great Dealer Experience."
Kevin Elston was my salesman. We spent a substantial amount of time haggling back and forth on the used vehicle - afraid to admit it how much fun we had, laughing and joking. Nevertheless, my trip from New York City to Danbury ended successfully. Kevin is a gentleman and the entire Colonial staff was accommodating. They honored the internet price and the invoice was not littered with frivolous fees. Two months on the warranty is a peace of mind knowing Kevin Elston is just an email/text message away.
"Great Dealer"
i was in search of a used vehicle and even though i didnt make a purchase they were very understanding and patient with me
"Ms Suzanne Shea"
I recently lost my 2016 Forester car keys at Aldis, a Danbury, CT. super market, , which has no phone, about 20 miles from my NY home. Fortunately the car was a short distance from my Subaru dealer. A good Samaritan drove me home, but the car had to remain in the parking lot overnite.The next day, thanks to Subarus Roadside Assistance, the car was towed to Subaru, and the work to replace the keys and the dashboard computerized lock system was estimated and parts were ordered. Art Azzarito,, the Service mgr, advised me of the extremely high costs involved and said before he started, he would send someone to the market on the chance that the keys were found. THE KEYS WERE FOUND, thanks to Arts diligence and care. He is to be highly commended for his extremely kind and thoughtful act! And putting the customer first! I will write to Subaru Hdqrts in Cherry Hill, NJ to report my very stressful experience but with the happy ending. Needless to add, I am having duplicate keys made.
"Bad Experience"
While applying for the car loan, i ask the seller: " You will be running my credit "ONCE" right?" He replied, "YES". guess what, few weeks later i receive the alert from Expedian saying that i have "4" Hard inquires on my credit. All Car Loan Banks that Colonial ford uses, Thanks COLONIAL FORD, Never again!!!!
"Oil Change, Brakes Maintaince"
Everything was done promptly and at a reasonable cost.
"Navigation Issue"
06-26-2016
Steve was very helpful and gave me a loner so I wouldnt have to hang around the waiting room for hours
"Very Accommodating"
Though unscheduled, I stopped by the dealership at 3:30 to see if there was a chance I could get my oil changed. Even without an appointment, the service department managed to get me in and out within about a half hour. Very much appreciated.
"Review Of Buying Experience"
This is the fourth Ford I have purchased from Colonial and Dave McQueen and the experience has always been pleasant and more than satisfactory. The actual delivery was smooth and with all of the guidance needed. We appreciate the open invitation to come back for further instruction and direction on the computer controlled cars of todays day and age
"Most Dependable Ford Service In The Area"
Always professional and efficient. Very dependable on keeping my car up to date with recall work.
"Super Service, I Love My Ford"
I love my Ford, had a great experience, no issues, no pressure, just a great buying experience. I recommend that you get a ford, for the price you cannot beat it.
"Great Dealership"
06-17-2016
Colonial Ford is run by a bunch of professionals. Our salesman, Pat was very helpful and knowledgeable. We would definately recommend him and the dealership to our friends. We love our new Ford explorer limited. It has exceed all expectations.
"Owner"
06-17-2016
I was very happy with the service provided by Steve in the service department. I was very unhappy with the lack of support Steve received form Ford and the delays that Fords vendors caused.
"Great Sales People Tim Barrett The Best"
I have been going to different dealers looking for this truck, soon as I walked into the show room it knocked my socks off. Its sad that I had to travel to Danbury to get a great deal .but it was worth the trip. Hats off to Colonial Forrd Thanks to Tim Barret.
"Job Well Done"
The staff was great taking care of the problems when receiving the vehicle and handled it swiftly and quickly. Great job !!! Highly recommended.
"Solid Certified Used Inventory To Choose From"
Overall it was a good experience. Dealership had plenty of certified used Ford Explorers to choose from, and sales team was pleasant to deal with.
"Fast Service Done Right."
I brought my truck in for a recall of the driver side airbag,I was in and out in no time at all. Thanks Colonial.
"Great Service"
Great service and customer service. Glad to hear about Saturday appointments for future services.
"Experience"
Was decent service. Wouldve liked to had somebody explain what was done upon payment, I just paid for it and left
"Scheduled Maintenance"
I was in for my scheduled Oil change and I also scheduled an alignment. As usual Rick Flackbart was extremely helpful and friendly and got me in and out in a minimum of time. Also a thanks to Bob Johnsons crew for handling everything efficiently.
"Ford Focus Owner"
Ford Focus 2015 Everyone was very nice and everything was handled professionally.
"Excellent Services"
05-16-2016
Helpful, friendly service. Accomodating by providing me dealer rates on my necessary rental car.
"Great Service"
Excellent service since 1998 when we bought the Crown Victoria. Excellent service advisor.
"Recent 90,000 Service"
Good customer service. Explained all that was to be done and reviewed the costs for the service completed.
"Service And Coffee ----------good"
It was fine ---had the 10,000 mileage service ------------coffee was also fine
"Great Service"
As always service was great waiting room very nice Tv computers free Wifi great coffee very clean and really love this Ford Escape
"Go Out Of The Way To Help Customers"
I was new to the USA with no credit history yet or local drivers license. Colonial Ford was fantastic at making my case with Ford credit and got me a really good deal in the end. Now I can build my credit history in the US. I will be back for more cars with them.
"Great Service "
Ceasar is the best mechanic -- so happy with his work.. Only issue is the valet service when you drop off the car takes too much time... It is nice to not have to go inside but seemed to take forever.
"Good Service"
Work was good, took a little longer than it should of.
"Great Sales/service"
2015 Ford Escape ... excellent customer care/service and professionalism. Quick turn around and prep of car purchase. Thank you to sales (Tim B.) and service who provided a clean car and ready to drive away car.
"Review"
I would recommend my family and friends to use your dealership. nice and friendly. quick service.
"Extra Special Attention From Service Dept."
I purchased a 2016 F150 Super Crew Lariat 4x4. Sales person was excellent throughout without being pushy or high pressure. Business manager was good too. On the super plus side the service dept went out of their way to install some additional equipment Id ordered for the bed - they did some impromptu, extra effort to make things work even better - effort that was not required! All in all, a top notch operation so far.
"Oil And Filter Change"
Did a good job at a competitive price. One thing you could add is a free car wash snacks as does Ingersoll.
"Free Oil Changes Always Great Perk"
Brought car in for oil change and tire rotation. Salesman who sold me the car, well it was already sold in my head before i came for a test drive, hooked me up with oil changes for life. Cool deal. Cant complainw with perks like that. Service always done on time.
"Colonial Ford, Danbury Ct"
Six months ago, I purchased my FIFTH Ford Focus. I am very pleased with everyone at Colonial Ford who I have come in contact with - Sales and Service. Excellent staff!
"Mister"
04-27-2016
Been using Colonial for many years and plan to stay with Colonial - always the very best in service and help
"Great Services,, Clean Facilities."
I was very satisfied with the service. The Rep Steve, was very helpful and delivered as promised.
"Great Service!"
04-06-2016
Great Service! Thank you! Usual quality service advisors!
"Ford Escape 2014"
MANAGER AND SERVICE MANAGER ARE EXTREMLY GOOD. WOULD NOT BE SERVICING MY CAR THERE IF IT WAS NOT FOR THEM.BOUGHT FROM COLLONIAL FORD 2014 NEW ESCAPE,SERVICE GOOD STAF FRIENDLY.
"Great Service "
As always Colonial Ford has put the customer 1st. My Son had to bring in my truck and he needed to get to Class . They found s few issues and even needed to change the brakes and they took care of it all with time to spare. As well the agent accidentally charged for the oil change which is part of our Lease. Once realized he issued a whole new credit and charged the correct amount. Anyone one else would have just billed me and walked away. Thank you. Being a single mom of 4 boys Every penny counts. Sincerely Julia L. Krause
"2013 F-150 Windshield Issue Resolved."
Update to my previous review of Colonial Ford. The issue I had with a cracked windshield has been resolved, Colonial Ford took care of it and I want to thank Mark and Steve for there help.
"Great Service"
1st oil change on 16 escape.pleasant staff. would recommend
"Great Service!"
Very professional and service was done quick! Staff was friendly and informative :)
"Gregory Michalek"
Experience was great I got exactly what I was looking for and Salemen stuck to that which was great.
"Great Service"
Staff was great especially Rick and Bob lllllllllllllllllllllllllllllllllllllllllllll
"Great Service."
Great service. Took my car in sooner than expected. Done same day.
"Leave The Lot And You Are On Your Own."
Working with Bill the sale person was good. We brought a 2013 f-150 nice truck, all was fine until we signed the papers and drove off the lot. We were 5 miles down the road and my son notice a crack in the upper right corner of the windshield. I called Bill that day and was told that the truck was pre certified so it was my problem. I ask for the manager to call me, I have called back a number of times and left a message to call me and still after a week no call back from Colonial Ford.
