"Service Visit For An Oil Change And Check Up"

quick and easy service visit. Waiting area with refreshments is great. Love the report I got on the health of my car.

"I Love Paul Miller Audi"

Peter Wendell is the best, most knowledgeable car sales person!!!!

"Used Vehicle Shopper"

Fast easy painless transaction. Excellent communication from the salesman, especially considering I was doing business from a distance.

"Service Visit"

Need to work on reducing waiting time for Service Adviser and loaner. The cup cakes at the waiting area are too big- leave a knife or get smaller cup cakes. No body needs such big item and not good for you - too many calories / sugar

"A6 Scheduled Service"

Excellent. Lou Berardino is great. Very satisfied with the service department.

"Audi Service Department"

Feel a little bit shaking while driving after rotate tires.

"Best Customer Service In Nj"

This was our eighth Audi from Paul Miller and 10th Audi in 24 years. Our salesperson Pam Zabitz has been great!

"Lease Of A6"

Our family has leased many Audis from Paul Miller, the process is pleasant and efficient. Don Cherry and the rest of the team really know their product, super easy to deal with, and no delays.

"Best Audi Dealership In The Tri-state"

Pete Wendell was an absolute pleasure to work with and took customer service to a whole new level. He is extremely responsive over email to any questions Ive had even after the buying process was complete. Paul Miller also have a way of making you feel like a VIP customer from the moment you walk in, which has not been my experience at other Audi dealerships in the tri-state area. I highly highly recommend them and will definitely be back (in three years :)

"Excellent Service!"

Very easy to make an appointment - reminders are also useful. Have had another experience with an Audi dealership (Brooklyn) - the client service, attentiveness, professionalism is leaps and bounds better at Paul Miller Parsippany!

"Repair Review"

Louis Toribio helped me through the process. Excellent service all the way through Loaner was excellent and car was returned with all problems fixed And in addition was cleaned throughout Paul Miller staff are great all around! Highly recommend

"Pmueller"

Great dealer. I drive 25 miles each way, because of the quality of the people and the quality of the work. Decided to wait for service. Was told it would take 2 hours; they were done in 90 minutes.

"Excellent Dealership And Service Department."

If you are interested in buying or leasing, please see Peter Wendell. He is the best!

"Purchase Of 2018 Audi A5"

Paul Miller Audi Team was extremely professional and provided a great buying/financing experience. I would like to especially thank Pam Zabitz for her exceptional customer support. She answered my questions past work hours and through the weekend. She went very much above her required support. I greatly appreciated that.

"Paul Miller Audi Is The Best!"

I love my AUDI TT Roadster and the service team at Paul Miller AUDI takes loving care of her to keep her running like new! The service team hears me when I speak and works effectively to address any concerns or tweaks I may mention as well as routine maintenance. My service advisor, Lou Berardino, is a good communicator and great at explaining things to me about my car. Everyone at Paul Miller AUDI makes me feel like I am part of the family and that they care.

"Outstanding"

The best. Ive shopped at many dealers and this one stands out from all the rest that Ive ever been to

"Excellent Service From Paul Miller Audi"

I recently had 2 service visits to Paul Miller Audi, where I bought my pre-owned 2010 A6. The reason for the first visit was that the engine basically broke down, and it was only at 85k miles. My service specialist Luis Toribio listened carefully to my concerns and researched my history with Paul Miller and my regular service/maintenance visits to the dealership. Luis and the Service Manager (Chris Burke) then spoke with Audi Corporate, who agreed to replace the engine. This did not happen over night and there was a fair amount of investigation into the source of the problems, but needless to say I was thrilled with the decision as well as the level of professionalism, courtesy and respect for the customer. It is very rare nowadays to have your expectations exceeded through great service, but this was one of those occasions. Several weeks later I had to make another stop back to Audi for two unrelated issues. Again, Luis researched the history and he and Chris/team identified the source of problems, the history of complaints on this issue (recorded in the system) and the potential for coverage under extended warranties. It turned out that not all of the issues were covered during the warranty period, but again they were very fair and professional with their explanations and charges/decisions. In both cases, I believe it really helped that I did my service work through the dealership and there was a history of all maintenance/issues related to my car in the system. Thank you gentlemen (and ownership) for the quality of care I received on these recent visits. Its not every day that I take the time to respond to surveys or write a note, but in this case it was totally deserved. Ill definitely highly recommend your dealership to others, and will be back for continuing maintenance ... and when I need a new car!

"Peter Wendell/consummate Professional"

Establishing confidence in an auto salesperson to understand your preferences, offer a fair deal and provide support long after the purchases process, can be an unattainable objective in todays marketplace. Peter Wendell of Paul Miller Audi; however, shatters the negative stereotypes and possesses an exceedingly high level of professional integrity. From initial discussions through general maintenance and repairs over the life of the vehicle, Peter is there to offer valuable assistance. Extremely organized and acutely knowledgeable of the nuances of the Audi product line, Peter has offered insights that allowed me to narrow my focus and arrive at decisions that pass the test of time.

"Audi A7"

As usual, prompt efficient service. Easy to make appointment and always handled with friendly service.

"Audi Customer Service Review"

Thanks...had my remote battery replaced ... courteous and prompt service

"Outstanding"

My service representative, Natasha, was outstanding. She kept me updated and on my repair status and went above and beyond my expectations. Thank You Natasha!

"Purchasing From Paul Miller"

Purchases an RS7 from Paul Miller Audi. The purchase was flawless and simple dealing with my salesperson Peter Wendell and the finance department was and absolute pleasure.

"Dr. Anthony G Devincentis"

All work was performed in a timely and proper manner. Phil was very professional and very helpful.

"Great Dealership"

Great buying experience. Everyone at the dealership makes the entire buying experience enjoyable. I highly recommend this dealership.

"Service Feedback"

The service staff were very courteous , friendly and professional. Will indeed recommend Paul Miller to my friends.

"Service"

Service was performed timely and the service agent Phil was very attentive and helpful in solving the problems that arose.

"Excellent Service, As Always - 55k"

Every part of this service experience was top notch, from the first call to schedule it to the pickup. Lou is a very knowledgeable service agent and everyone from the guys who intake the car and set you up with a loaner, to the loaner agent, are all friendly and helpful.

"Audi A6"

My car was overheating, luckily near the dealership. I stopped in, was greeted and spoke with service advisor Philip Equilino. He was very receptive to my unfortunate need for service and reacted as if I had a standing appointment which was very impressive. He was very curtious and was able to set expectations allowing me to manage my time accordingly. He followed up the following day and revised my needs. He also suggested potential recommendations for future service with explanations of details why. I was very impressed to say the least. He also did this with me not being the only person in line. Again, impressive.

"Buying A Vehicle From Pual Miller Audi"

I had on a saturday lined up for few deslerships to see vehicles. My first stop didnt go to great , wow looks like its going to be a long day i said , then i walked into Paul Miller Audi , was meet by Don Cherry right away had felt the day getting better .. he ansered all questions and concerens .. he made me feel comftable with my purchase and worked with me to get to my goal of buying a vehicle . We then finished out the details of the purchase with Michael Sawieljew another great person employed there between these two individuals i was made to feel great making my purchase . I purchase a 2015 vehicle but was made to feel like my purchase was the best of there fleet .. i deffinetly recommend them and the deslership to a friend or anyone on the market for a vehicle ,and mind you i drove out from bklyn to this deslership ... thanks guys for your help in what could somthing be a tough exprience for some people .. you guys are an asset to Pual Miller Audi

"Service"

very good service always get car as a loaner never had a problem will keep bringing in car for service

"Stephen F. Bozer Purchase Of 2018 Audi S5"

This is my third purchase from Paul Miller Audi, and they have maintained the most professional and customer oriented experience over all these year, That is the reason I keep coming back. Pete Elia in particular is an extremely customer oriented sales manager and buying a car through him is a pleasure.

"Service"

Great service. I was originally going to take a loaner car but was told the work would only take between an hour and hour and a half so I decided to wait. Car was done an hour and 15 minutes. Thanks much

"Service At Paul Miller Audi On My 2014 Q5"

The service I received from Phillip in Paul Miller Audi was amazing. It was simple, complete and a pleasure! Everything was thoroughly explained to me and there were no issues. Thanks for the wonderful service!

"Happy Audi Owner"

Its simple: Peter Wendell makes it so easy, you almost forget youre buying a new car. Theres nothing he lets his clients do. When I called about arranging the new insurance, his email was, "Ive already taken care of it." He continually told me not to worry! ABOUT ANYTHING. Over and over as I thought I had responsibilities around my new vehicle, there was literally nothing I had to do. I showed up at the showroom and Peter and his team took care of everything-- even moving the items I had in the car I was turning in to my new vehicle. Who does that? No one. The man thinks of everything. He is organized, meticulous and brings the meaning of the word service to a much higher level. Ive bought many cars. it would be impossible to find another Peter Wendell. He gets personal service in a way that very few people do in 2017. No one makes this process more seamless than Mr. Wendell. I returned to get this new Audi, because of Peter. I wouldnt work with any other dealer. Anywhere, and hes 125 miles from where I live, but for his service and care, its worth it. Never even gave it a second thought. I knew Id return to Peter. I worked with him 3 yrs ago, and Im sure Ill work with him again 3 yrs from now!

"Lease Experience"

My experience was amazing. The Leighton was very knowledgeable, courtesy and tended to my needs, I did not purchase but I have leased my second vehicle from here and both experiences were great. I will be back again for my next vehicle and will highly recommend this dealership and Leighton as well.

"Great Service At Paul Miller Audi"

Great service - fast in and quick checking out. Service advisors are very helpful and knowledgeable

"Q5 Service Visit"

All ok. Everything was fine. Repairs were done quickly. The seats in the waiting area could be improved as could the food offerings.

"Top Notch"

Peter at Paul Miller created the most amazing buying experience. Almost never in my life could I say this about buying a car. He had me in and out quickly with knowledge and fair pricing. No back and forth just a straight shooter. Attentive beyond belief. I cant afford to buy cars on a regular basis but when the time comes again I know where Ill go.

"Owner"

very pleased with salesman, john Reagan, great experience

"Outstanding Service"

Luis Toribio was great! I did not have the correct insurance card and he was patient enough to wait for me to download it and email it to him. He was courteous and made me feel at ease for the inconvenience. When I asked him (jokingly) what my next car was going to be (when my lease is up) he put me in an SUV...something I am definitely considering. It was nice to have the car for the day instead of a short test drive. The drop off and pick up is so convenient and simple.

"Very Satisfied Customer"

Lou, our service representative, deserves higher than the highest commendation -- as usual.

"Purcasher"

I had a very positive buying experience at Paul Miller Audi. Peter Wendel and his assistant Thomas made the whole buying experience very pleasant. I highly recommend them

"First Oil Change"

Paul Miller is a very big Audi dealership. The showroom and car lot have an array of used and new cars to choose from. My salesman, Erbis, is knowledgeable and very attentive. I told him what I wanted and he was able to find the best match for my needs. He was cordial and patient throughout the buying process. I can call him with any concerns of my new purchase and he is there to help- he treats me like I am part of the "Paul Miller " family. Another person who wasnt my salesperson but also very helpful is , Peter. I had concerns about driving my car to Canada and he actually researched the answer for me. He is always very friendly and when Erbis isnt around he answers my questions. My overall experience with the sales department is excellent! However, my first experience with the service department gave me such a bad taste that I actually dread going there for any service! A few of the service people I dealt with were unfriendly, impatient and didnt seem to have any training in customer service! I voiced my concern to the service supervisor , Chris and he really tried to make a bad situation better. When I got my oil change, I told them I didnt want a certain person to handle my service and they gave me Luis, who is new and very nice so it wasnt too bad. My overall grade for service is fair.

"Coast To Coast Service!"

My sister in law, who lives in San Diego, wanted a specific 2018 Audi S4 Prestige but was getting the "run around" from her local dealers. I had previously dealt with Leighton Kuet at Paul Miller Audi in Parsippany, NJ so I reached out to him for help. Leighton has a "no-nonsense" approach that is easy to work with. He was able to accommodate our special circumstances and extraordinary requests necessary to complete this transaction. From the first phone call to delivery... he did it all within 7 days! He understood the sense of urgency and took us seriously with our unconventional requests. If youre looking for someone who is completely transparent, values your time, and is easy to deal with... then call Leighton at Paul Miller Audi and he will make it happen!

"Mr Lawrence A Raia"

Great service from reservation to loaner car to the complete service.

"Paul Miler Audi Service"

Service team is courteous, professional and highly competent.

"Paul Miller Audi"

Their reception process was excellent. My service manager Natasha saw there was long que at the car bay. It was the busiest time. She came out of her desk and received and check me in. She was so kind and knew what was to be done. Highly recommend the dealer because of Natasha.

"Regular Service And Recall Repair"

Swift repair, and ready when promised. No surprises.

"My 2012 Audi 6 Repair Service"

Always the best service. I have been with Paul Miller Audi for over 25years. Peter Wendell has been the best in sales and satisfaction. He always follows through for me no matter what my situation maybe !!

"Audi New Car Purchase"

Excellant service and attention from our sales person, Albert. Purchasing process was smooth and with out pressure.