"Great Service"
Al service manager is very helpful know your needs . If every service department in every ford dealership has a gentleman like Al , they will be very lucky .
"Quality Repair Service Completed Timely Manner."
The service was completed according to the estimate and we are pleased at how well the car runs. Even small items were addressed, and tough items successfully completed.
"Great Service"
THE SERVICE IS EXCELLENT AND THE STAFF IS VERY FRIENDLY
"Satisfied Customer"
excellent fast courteous service I highly recommend
"Outstanding Service"
This dealer is outstanding, very family oriented, friendly, courteous customers are there number one priority, Go there & experience it.
"New Motor, No Problem!"
Tom Dickman is a great guy, he is kind and calm. He made a difficult situation as tolerable as possible. Louie in service is also a great guy to work with. Thanks for your help guys.
"Great Service, Clean Facility."
Overall very good experience with the service department.
"Excellent "
Carlos was great.. got my suv and out in no time. Thanks Carlos.
"Ouick Service For An Oil Change"
Quick service for an oil change. In and out. Definitely worth taking. Reasonable prices.
"Great Service And Great Attention"
It was a great service. The tech was wide open to give me an explanation of the condition of my car and the follow up. The service was fast and well done. Besides of the excellent service with my car, the customer service was excellent as well.
"Great Service "
Dan was very nice, he helped me with everything about purchasing my Escape I will send my family and friends to see him
"Great Customer Service, "
Carlos Santana was very helpful. He was very pleasant . He went out of his to help me. Wonderful man to have in customer service department.
"Carlos Santana The Best Guy. "
I have been a loyal customer at Quality Mall for many years. This is my 3 car leasing with you. 10 years. the ONLY REASON IS : CARLOS SANTANA. He is promptly to fix and resolved my problems. He is the best guy you can ever have at service department. I give him a 10. Thanks
"Easy Process. Will Use Again"
The Quality Auto Mall team is straight and much more focused on building relationships than selling the next car. I have now leased 2 vehicles with them, and it would have been 3 if they had the car I wanted in stock. Thank you for the great service and excellent price!
"Great Service"
Service at Quality Ford has always been professional performed and the work is excellent. I highly recommend this dealership for all your auto service needs.
"Great Service Friendly Atmosphere"
I am always pleased the the workmanship and efficiency of Ford. The people who work at Ford are always friendly. I travel from the Bronx to have my truck serviced. That should say enough.
"Service"
My car broke down in a parking lot. I called roadside assistance. A nice man came but he was unable to jumpstart my car. Apparently he wasnt doing it right. So Im not too thrilled about roadside assistance. Then they told me two hours for a tow truck. I had groceries in the car I could not wait two hours. I called a private tow.. Now Im out $100. . My Ford 2012 flex was towed to Quality Ford. Carlos took care of me right away. They were able to jump the car right there on the tow truck. They determined I only needed a battery and I was on my way quickly. Ford service at Quality is the best. Always has been.
"Quality Rating"
The throttle/powertrain warning light came on in my 2011 Fusion Hybrid towards the end of this past work week, but it did not light up on Saturday when I went to the dealership. The technicians were unable to download info about the warning. They suggested various possible causes and a new battery was installed and an emissions flush was performed. The car rode better when I left; however, after running some of my errands, the same warning light came on, together with the check engine light. I called Al St. Germain and he asked if I could bring the car back to the dealership. I did and, this time, they were able to download info from the electronic system and fix the problem. Al did not charge me at all for the return visit which was very much appreciated. Al even called me on Tues. afternoon to make sure that I was not having any further problems with my car. I was very impressed with the service I received from Quality Automall and especially Al.
"Great Service"
The service at Quality has always been first class. I will continue to have my car service there. The staff is very friendly, helpful and the service prompt Highly Recommed
"Shocks Work"
I had a squeak in my 3 1/2 year old Ford Escape (2014). It sounded like the chassis, the shocks, or suspension. It turned out that the shocks were worn out. The work was done by late Monday August 7th. No problem at all. Great job!
"Great Service "
08-16-2017
I have been dealing and purchased 4 vehicles from your dealership for years. I will not go anywhere. My concerns were always resolved,service is top notch.
"Great Service"
08-03-2017
very good service, fast and good job. I highly recommend this dealer for all service needs
"Great Services, Even Greater Salesman !"
Two words....Dan Sangirardi. He answered all my questions, told me the TRUTH and sold me a fine vehicle. Hes areally good guy and a great and knowledgeable salesman.
"Great Service "
Ford Focus. The service is always top notch and the staff always goes out of there way to be helpful
"Service"
I went in for an oil change and they suggested I get new tires and the transmission fluid changed. They gave me options on the tires and suggested the best ones for me.
"Great Service"
I bring my Ford Taurus that I bought at Quality Ford to their service center. I have never had a bad experience with them. They are always incredible helpful and they never try to sell me anything I do not need. At times they recommend Items that I need to be checked that I forget to tell them to check. I love the people their and I have recommended others to buy their cars at quality, and some have, and to use their service department.
"2017 Wagon"
Was kept informed every step of the way. Fast and curtious service.
"Great Customer Service"
We, both my wife Pat & I, think Tom is a knowledgable and professional manager. Both my wife and I will return our car there for service with him on your team.
"Quality Ford In Rutherford "
I had my vehicle serviced one day, then came back another day for a couple recall fixes. Both times the service was done promptly, I had fairly minimal wait times. The staff at Quality Ford is unbelievably friendly. Kyle, Jeff, and Allan are so nice, Carlos was kind enough to apologize for saying a curse word in front of me, and Tim is my favorite salesman ever. Great staff and they do great work.
"Great Service!!"
The service provided at Quality Auto Mall is excellent! I stopped in for an oil change after work, (I work nights) and was out within am hour! I reside,in Jersey City but the service area told me there was a two hour wait, so I decided to continue my service at Quality Auto Mall. Thank you!!
"Great Service "
Excellent service for Ford Escape Short waiting time
"Quality With Choice Of Coffees,,need Magazines"
06-06-2017
Seeking,finding,dealing and finally purchasing a 2013 Ford Escape in 2012 was a challenge by itself as you never know how the "FINANCE guy cuts the deal,no matter what you are still a looser.,lost money. After years of recalls,the last one for 2016 finally Thelast recall for 2016 got fixed in 2017.Hope all calls and recalls over. AS for maintenanace,performance ,and quality jobs Quality Auto Mall has been doing an excellent job as so far in the lat 5 years I had no major issues with the vehicle except fill gas and drive.Any lights, warning,oil changes,wipers,tire rotations,light bulbs are all periodically serviced and replaced. My service advisor has always been very helpful in the upkeep of the vehicle. Highly recomended.
"Quick, Efficient And Easy"
06-05-2017
Quick and easy. Fast reliable service. Clean waiting area.
"Great Service"
The service personnel are most professional and always perform prompt and efficient service.
"Purchase "
Salesman was professional and courteous and knowledgeable about my wants and needs in purchasing my Escape.
"Oil Change"
Took my 2015 Ford Fusion in for oil change, taken right away and was done quickly.
"Quality Auto Mall Review"
I first went to purchase a used car and walked away with a great deal on a new car. I have all my service done at this dealership as they get you in and out very quickly without compromising quality. I highly recommend this dealershp
"Great Service, Attention To Details"
05-26-2017
Tom Dickman and the mechanics always treat my car as if it was their own. Service is completed effectively and efficiently and the car is left in the same clean condition as it arrived. I appreciate the skill and their care they show me as a customer.
"Excellent Service. "
Service and customer experience was exceptional. The dealership went out of its way to accommodate me and repair my vehicle.
"Clean Facility "
I was very pleased. Staff was very pleasant & knowledgeable
"Excellent Service!"
I had the oil changed on my truck. I was in and out in less than 45 minutes. Service was quick and friendly. To be honest, I dont expect anything less from these guys. I bought both of my trucks from this location. Theyve serviced my trucks since 2003. They are pricey but you get what you pay for.I have no regrets. Thank you!
"Service Experience "
05-07-2017
Great customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Not Applicipable "
05-02-2017
From day one when I purchased my FIRST Ford from sales to Service all was excellent.
"Excellent Customer Service "
05-01-2017
Excellent customer service and helped me with leasing a Fusion Titanium Energi which was within my budget.
"Service And Repair On My 2016 F-150 King Ranch"
Alan and the entire Service Dept is excellent and top shelf. I have never had a issue with anyone and I think they are the best Service Dept I have ever dealt with period. I have been using this service for the past (3) vehicles I purchased from Quality
"Excellent Service Dept"
SUPER FAST SERVICE. I WAS IN AND OUT OF THERE QUICKLY.
"Excellent Service All Around."
Service was quick and fast. Mechanic found problem I was having with heater/ac, but was unable to have it repaired because of cost, too expensive. Service rep. was excellent,, listed part and cost on bill for me further time.
"Family Oriented"
I lease a Ford Escape and am truly happy with the vehicle. I am also very happy with the service Ford provides. You are treated as part of the Ford family. I am a Ford girl and most likely always will be!
"President Arc Plasmet Corp."
Very good service, hope in the future Ford increase the size of the battery pack so I can make business with them again.
"Robert"
Came in to have an antennae replaced, it was done in 5 minutes. I then asked for an oil change the Mgr said 45 minutes. I was out in 20 minutes. great Job.
