"Good Experience; Ignore My Past Review."
Good experience; Ignore my past review. By mistake added for wrong dealership.
"Wrongly Advertised"
They had wrongly advertised about there car. It was said Premium in the advertisement but it was not a premium car. I came from far to see the car after talking to them multiple times over phone. Came to know after test drive and told to sales person it took them while to figure out there mistake and even then they made no attempt to make some discount for inconvenience or show any other possible car. It was really rude as they waisted my 3-4 hrs
"Lincoln Mkt Repair"
the worst and slowest service you do not know how much will repair your car, I do not recommend anyone
"Lorraine R (queen Bee )"
The staff was friendly and courteous. They were professional and helpful all thecway through to the insurance portion of the process. I have purchased several new vehicles and they have all been Saturns. Since they are no longer manufactured I think I may have found a new brand. I chose Saturn not pnly for their product but mainly for their professionalism.
"Dana Ford Not A Nice Place To Deal With"
I called for a appointment for a recall on my 2008 ford edge to change the fuel tank because i was told that they have been leaking so i took the day off of work and didnt get paid for the day for them to tell me they didnt have a tank in stock they never even looked at my truck they could have did this over the phone with out me taking the day off. So in about a week i got a call that the tank was in so i made appointment to have it changed they didnt even tell me to bring gas level down as low as possible but ive been in this type of business for many years i knew to do this if i didnt do this they would have told me they coulden do the job because there was to much fuel . So i drop the fuel level to 1/4 of a tank so they changed the fuel tank when i went to pick the truck up i noticed that the fuel gauge read a 1/2 tank so i go back in with out leaving Dana Ford and spoke to the service writer Mr Jeffrey Pikarsk/6263 the first thing he said is that thats the way i dropped it off so i told him i will go fill the tank and see what it takes it took 16 gallons of gas from a 1/2 of a tank its only a 20 gallon tank and i know that 4 gallons would not give me 1/2 tank if it took 16 gallons so i made it go down to a 1/2 a tank again because i was told this is normal it may have dirt in the float and have to work its way out so i filled it again it took 15 1/2 gallons again so i called back and made another appointment on 5/31/2017 for them to check it out to see what the problem was and the service manager told me that if they find something wrong in the tank and if ford didnt pay for it i would have to pay i dont understand why i would have to pay when they damaged it So what they did find wrong was a hose not connected inside of the tank that was laying on the float and was preventing the float to do its job so i would say that this is a error on there part not mine .And Mr Jeffrey Pikarsk/6263 told me they would have to drop the tank because there was no access panel under the rear seats on the Ford Edge,s whe the edge had a access panel these service writers in this place need to be trained a bit better on the vehicles .this is the last time that i will ever go there for service or buy a vehicle i will buy in Jersey they treat you like a person . then i asked Service writer Anthony Girardi/9389 if i could get a loaner car if they have to keep my truck for this problem and he says that if a vehicle is older then 7 years old they wont give you a loaner then iam reading all the reviews on the Dana web site and there was person with a bad electrical problem on a F150 a couple of months old and they would not give him a loaner what happen to the 7 yearold car they think that the outside people are dum.
"Long Wait"
I waited 2 1/2 hours with a confirmed appointment for an oil change and maintenance inspection.
"Never Give Dana Ford Lincoln A Deposit, Never"
DO NOT EVER LEAVE A DEPOSIT on any vehicle with Dana Ford Lincoln of Staten Island. Upon receipt of my deposit, the salesman Jonathan Taylor and his manager at the time on 10/30/16, claimed that if I didnt take delivery of the vehicle, the refund was totally refundable. It was after 5 pm on a Sunday (the deposit receipt is dated 10/30/16 @ 5:22pm). The manager told me to just leave a deposit. As they were to be closed by 5pm already, and they told me they "wanted to go home to watch football". They basically took my deposit and pushed me out the door, with only a receipt for the Credit Card deposit transaction and NOTHING ELSE. No Buyers Order, no nothing. Without a test drive, they lead me to believe that I needed to leave a deposit to secure the special low price on that particular vehicle with 0% financing. Told me that they will call me tomorrow after speaking to the bank about financing. Need less to say tomorrow came and noone called me back from Dana Ford Lincoln. So after work, I decided to call around for insurance quotes. Upon learning the high quotes I was getting from insurance companies to insurance this vehicle for full coverage, I decided to not purchase any new car at this current time. I called back the salesman Jonathan Taylor that day and told him I was not going to purchase that vehicle anymore. I explained to him about the high insurance quotes I was getting. I told him I will expect my deposit to be refunded. Jonathan then began to try to persuade me to still go ahead with the purchase. After a few attempts, he then tried to get me to drive to the dealer to meet with their insurance agents for a "better quote".. I then explained to him that after ten different insurance agents quoted about the same prices, I didnt feel the need to waste more time. Jonathan then tried to persuade me to look into a totally different vehicle that I was not interested in at all. I told him at this current time I will just like a refund of my deposit that they all assured me was possible. He told me he will have Glenn Mahoney the General sales Manager call me back. After noone called me, I sent an email to Jonathan Taylor at 10pm on November 1, 2016, which to this day he has yet to return. On 12/30/16 while on three way calling with my Credit Card company and Dana ford Lincoln a cashier named IVY at ext.250, IVY promised me I will see a full refund back to my credit card with a couple days. After not seeing the refund on my credit card, I called Dan Ford Lincoln back yesterday and Today January 16, 2016 Glenn Mahoney just called and said he didnt know if the vehicle I had a deposit on was still in stock, and after 48 hours after a deposit is taken on it, if it is not delivered by then, he is allowed to sell it. Glenn Mahoney then Claimed there is NO REFUND GIVEN to an APPROVED SALE. How is it an approved sale if I never took delivery ? Remind you I have a letter dated 10-31-16 in my house from Ford Credit stating that the sale was not approved. So Glenn Mahoney and his staff at Dana Ford Lincoln of Staten Island believe they are entitled to keep my deposit and they never even started the vehicle up for me, never moved it from the same spot it was in. Nothing !!!! DO NOT EVER LEAVE A DEPOSIT ON A VEHICLE, THERE IS NO NEED TO. This may take some more of my valuable time, but this is not over. I will update this review at a later time.
"No Response Ever After Multiple Attempts"
I was never contacted after multiple attempts to inquire about a car listed on cars.com. At least acknowledge and say something even if you dont intend to sell it.
"Nice Dealer"
Generally it is a good dealer with reasonable price and nice service. The only thing I dont like is they didnt clarify the warranty coverage until I bought the car. But compared to its advantage, this drawback is so tiny
"Mr. Edward La Mura"
I had a NY State Inspection. Apparently my service rep looked up my past history so when I arrived he was prepared for me. He was friendly, warm and greeted me. He listened to my comments on what I thought I needed. He suggested, advised me of what I might need, clearly told me of cost, time duration. He displayed his training but added his own personal touch. My "visit" was wonderful. No stress. I thank you for having a representative with such expertise to assist me. Charles Puhan was my service advisor.
"Easy To Work With"
Dana Ford was a pleasure to deal with as I was in and out the same day in a matter of hours. After an exhaustive search, I had found the car I was looking for. Unlike another dealership on Staten Island that posted a similar car, Dana Ford had the car I was looking for. Steve, the general manager, who came recommended, is a reasonable gentleman and ensured a deal got done. The space is big and you will find what you need at Dana Ford.
"The Experience Was Excellent"
the gentlemen my husband and I dealt with where excellent, Mike Passaro, Vinny Langilotti, and Steve Riccardone and Jeff Beyer where patient, kind and understanding to our needs. We now are the proud owners of a wonderful Ford Fusion and I would recommend Dana Ford to friends and family they are excellent.
"Excellent Service"
Mary Graffeo was a great pleasure to work with as Mom finalized the details of her first lease. She was friendly, funny, and extremely courteous. I would highly recommend a visit to Dana Ford as their staff continues to impress with each visit.
"First Time Lease "
John Hart was a great help to me when I leased in August 2015 so when my mother was looking for a new car this year, I introduced her to John. John was just as courteous to my Mom as he was with me last year, and perhaps even more so. He was extremely courteous, greeted us each time we visited as if we were family, and was patient beyond all expectations as he worked with us through our seemingly endless list of questions and inquiries. He was prompt and responsive to all emails and phone calls as well. John worked with my Mom to find a car that was not only comfortable to drive, but also worked well with her on pricing. He made her experience well worth the visit and shes had nothing but good things to say since driving her new Edge off the lot. I echo her sentiment and look forward to working with John next year at the end of my current lease.
"Great Service Associate!"
I set an appointment to hav my Ford Explorer serviced. Upon arrival, I was greeted by Jeff Pikarsky. Jeff was polite, professional and courteous! He made my experience great! I highly recommend dealing with Jeff if you need to get your car/truck serviced!
"Great Service And Support"
I purchased a certified pre-owned 2014 Mustang. They made me feel like purchased a new vehicle. The service and support have been great. The 1 concern I had had with the vehicle has been addressed by the dealer and approved by Ford, Kudos to both Ford and the dealership staff for addressing my concerns quickly and to my satisfaction. These guys rock!
"Purchase And Follow Up Service Great"
On Wednesday November 25, 2015 I was present at Dana Lincoln Service. This was my first time in for a service related issue. Upon arrival I went to my salesperson Kyle Doyle who was aware that I was coming in. He requested my vehicle and offered me coffee. He then stated that he would take the vehicle himself. Later I met Chuck from service. My issues were corrected in a timely manner and I was extremely thrilled with the excellent service. When I purchased the vehicle with my wife, I wasnt sure of the quality of the service that I would receive. Excellent is what I would have to rate it. I have been a six time Mercedes Benz owner. My currant Mercedes will be going back in May, 2016 and I will purchase another from Kyle Doyle. Thanks to everyone at Dana Lincoin.
"Wonderful"
this is my third lease from dana. the salesmen and manager staff work with you at getting the best price available. they arent pushy or arrogant like other dealerships. I highly recommend this dealership to anyone looking to buy or lease. beautiful environment as well!!
"One Month, Still No Vin. 4 Calls, No Call Back."
09-29-2015
Ordered a car during the end of summer sale. Its been a month now and weve called 4 times to request the VIN. The receptionist was rude and no one has called us back yet even though we were assured we would receive a call back. Should have gone with another dealer.
"Wonderful Dealership"
I never usually write reviews whether good or bad. I have bought many cars in my lifetime and I must say Dana Lincoln is now at the top of my list for an excellent buying experience. I would personally like to thank Juan,Mike, Christopher C and Frank C and all the other staff members who made my buying experience and taking time out to answer questions an A++ rating
"Excellent Service Highly Appreciated"
Jeff Pikarsky was extremely helpful and very eager to help us with our repairs. He made this very stressful time a positive experience. Very nice to know that the car repairs were in such good hands. Thank you Jeff Great Job
"Outstanding Service"
Took my vehicle in for its first scheduled maintenance visit this morning and had the privilege of getting Jamie Liga as my Service Advisor. The service was outstanding. Jamie greeted me immediately, was very friendly and informative and had my car ready quickly. Just an overall great experience. Kudos to Jamie and your service department.
"Excellent Service"
Excellent and quick service. Jeff Pikarsky was attentive, welcoming, professional and so helpful. Customer service above and beyond. A very rare find. Thank you for a pleasant experience.
"Dana Support Team"
The Dana Ford Lincoln Support Team is outstanding. Our salesperson Richard Harley went over all the high tech features that our 2015 Ford Explored Limited had to offer. I’ve called him back several times with questions which he answered or had one of the service personnel walk me through. After I had the vehicle for a week I noticed a small dent in the door. The vehicle was picked up at night and driven from the dealer to my home where it was parked in the driveway the entire time, It had 19 miles on the odometer. When I called and spoke with our sale rep he said bring it in and he would ask Frank Curry the customer relations manager to take a look at it. He took care of the issue and had the repair completed in an hour. They could have easily said you’ve had the vehicle for some time now and the dent could have happened anywhere. But they didn’t, they stood behind the customer.
"Service Excellence"
The staff at Dana Lincoln in Staten Island made our experience easy. The staff is knowledgeable, friendly, and helpful. We were in and out of the dealership in no time due to the employees professionalism. Bobby Ingrassia and Frank Curry thank you for all your help!
"Dana Ford And Jeff Pikarsky Are #1"
03-03-2015
Hey DANA Execs, just wanted to shout out for Jeff Pikarsky. A world class facility goes hand in hand with a world class attitude. Put them two together and you hit the Jackpot! To begin with, Jeff was very knowledgeable , up front and thorough about the process of servicing my vehicle. He was spot on with the timing of the waiting period. I had never met him before this service schedule, but yet after this experience it felt like I knew him for years. Without question, because of Jeff and the cleanliness of the facilities I will most definitely be returning to DANA for all my service needs. P.S.- Did I mention I was tickled to death about the free car wash?
"Nice Expirence"
03-02-2015
Jamie helped with my service ,great job ,timely manner would recommend highly,Very concerned about my issue..Thank you Jamie see you next week cant wait.............
"Phenomenal Service_jeff Pikarsky"
02-26-2015
The overall service was GREAT! The customer service that Jeff Pikarsky provided was excellent!! He set proper expectations, and was willing to accommodate. Thanks Jeff!
"Great Customer Service From Dana Service Center"
02-26-2015
I brought my car in and had a few problems the rims were chipped and my tire was damaged. Jamie Liga (service advisor) took care of me and my car. Called me when he said he was and was very professional! Cant thank him enough.
"Pleasantly Surprised How Great This Dealership Is"
Found a Dana pre owned online , being from Pennsylvania was a little apprehensive about a new york dealership, set up the appointment over the phone and in emails, drove 2 1/2 hours to get there and found exceptional customer service and facility. Everyone was extremely courteous and helpful, financing with Mike was a breeze , very well organized and prepared in advance. Beautiful facility. Customer service rep Frank Curry was the best i have ever seen, he spent literally a half hour in the car with my wife explaining all the features in a courteous kind manner and continually asked what else we needed. Car was prepped with a full tank , got a great price and could not be happier. Best car buying experience ever, lot better than my "local" dealerships by far.
"Great Sales Team Very Happy With My New Ford!"
I had such a great experience with Dana Ford, my salesman Tom Hawkins was great, very nice and helpful. All the Managers were very nice and helpful as well, i will definitely be back for another car soon!
"Excellent Service"
02-26-2015
I purchased my Lincoln Town Car from Dana several years ago and have been very satisfied with its performance. Last year my husband leased an MKZ from Dana as well. I have had all of my periodic maintenance check-ups performed at Dana. Their new building is fabulous. I have been at the new building twice for service since it opened and met service specialist, Chuck Puhan, who has been professional, friendly, and so obliging. He is very attentive to my requests and insures that I am comfortable while my car is being serviced. In the future, I will definitely seek his assistance whenever I take my car in for servicing.
"Great Service"
02-26-2015
Alexandra was helpful. Elliott Lamboy was extremely helpful. He made sure everything went well.
"Great Experience - Twice!"
This is my second vehicle from Dana Ford Lincoln. The first time I leased a Ford Edge, this time I financed a Ford Explorer. I could not be happier with both cars, but even more importantly the dealership itself. On the few occasions I have been there, the staff were both friendly and knowledgeable and you never got that "creepy car salesman feeling". The finance guys were great and I even got a chance to meet the owner, Jimmy who was really warm and genuine. I like to get a brand new car every couple of years. I will certainly be getting my next one at Dana Ford Lincoln!
"Fantastic Service From Jamie Liga"
02-26-2015
Twice I visited Dana for service and was helped by Jamie. Each time Jamie was very helpful and caring to my needs with professionalism and respect. He made me feel very comfortable and assured me my service will be done in a timely manner. Thank you Dana for having such a great employee.
"Recent Service"
02-26-2015
My service writer Jamie Ligai was outstanding. The repairs were done on time and Jamie was certain to offer us true value. Louis Savarese
"Good Buying Experience"
My wife and I purchased two new vehicles from Dana this year, both with trade-ins of vehicles we had purchased from Dana a number of years ago. Our sales representative, Mary Graffeo, was very professional, cheerful, polite and respectful. Because of her assisting us the first time, we decided to buy the second car rather than waiting another year or so to do the trade-in. We were able to view the inventory, narrow our choices down by model, and price range and test drive the vehicles we ultimately purchased. The entire staff at Dana made us feel like valued customers. Thank you to all and especially to Mary.
"Beautiful Dealership"
Visited Dana ford lincoln the other day to look at the mkz. The new building is absolutely amazing. Very spacious and everyone was smiling. I was greeted by a very beautiful young girl at the front door. She called a sales man to help me. Tom cachese was very knowledgeable about the cars and was very kind to me and my wife. I will be back to see him and make a purchase.
"New Truck F150"
Needed a new work truck and I got good numbers for the truck. Tom cacess was my salesman and took care of me.
"Great Service By Jamie Liga Today!"
02-26-2015
The experience today was one of the best at Dana. Its always been a easy and pleasant experience but now even more so. Jamie was helpful and very efficient. The wait time felt like nothing! My daughter enjoyed the new playroom which was clean.
"Quick And Fairly Priced"
02-26-2015
Great experience overall. Clean area for children to play. Convenient drive up drop off. Service technician was helpful and worked quickly. The wait time was not long at all.
"Great Service!"
02-26-2015
AS LONG AS MARTIN FRANKLIN IS IN CHARGE OF SERVICE AT DANA FORD LINCOLN I WILL CONTINUE TO BUY AND HAVE MY MKX SERVICE AT DANA. HE IS A MAN OF HIS WORD! THANK YOU MARTIN.
"Excellent Customer Service!! Chuck Is The Best."
02-26-2015
I have never had a better experience buying a vehicle than as I did in Dana. I stared my trip to the dealer in the summer looking for that perfect car for me. I met a salesman ( Mike Price) who was who was although twenty something very knowledgeable, professional and make my buying experience very positive. After having my vehicle for several months I was having some minor problems with my voice control and I noticed some water in my headlamp. I called for an appointment for service and was greeted with the same professionalism and positive energy I had already experienced with Mike. The day of my appoinitment was not a good one for me and about 20 minutes AFTER I was due there I was on the phone with service explaining my situation and looking to make another appointment, to my amazement they told me to come right in. There I was greeted by service specialist Chuck Puhan who had seen me hobbling in ( I walk with a cane due to severe arthritis in my hips) To come assist me. He made sure I was comfortable and took my information and helped me to the waiting area which was immaculately clean and had cable TV and a choice of beverages. After a very short time Chuck came back to me and asked if I would like a loaner car as my car would take a while. This was the most pleasant day I have ever had at a car dealer! I would recommend Dana and there staff to anyone purchasing a new or used vehicle and in the course of my life I have many times already. Why to go guys!
"Great Service!"
02-26-2015
Had my 2011 Lincoln MKT serviced today. Service Specialist Charles Puhan was great! All Dealership Service Specialists should be like Charles!
"Awesome Service Experience"
02-26-2015
Did not have an appt to have some issues fixed with my wifes MKZ. Dealer got me in that day and ordered parts for the vehicle. Dealer told me the parts would have to be ordered and vehicle will need to be dropped off...so I dropped off vehicle, they gave me a free Lincoln loaner, and my car was fixed in a few days. Very easy transaction and excellent communication from my service specialist...thank you!!
"Great Service, Great Customer Service Rep."
02-26-2015
THE SERVICE ADVISOR ALEXANDRA VELASQUEZ WAS OUTSTANDING. SHE ANSWERED ALL MY QUESTIONS WITH GREAT KNOWLEDGE. THIS PERSON IS A GREAT ASSET TO YOUR DEALERSHIP. IT WAS THE BEST SERVICE THAT I HAVE EVER EXPERIENCED. THANK YOU VICTOR SCIARAPPA
"Amazing Service!"
02-26-2015
Maureen Tucci and staff did an amazing job! Great Service!!!
"Not Your Average Sales Man"
WAS LOOKING FOR A USED FORD MUSTANG FOR MY SON ,AND FOUND ONE AT DANA. WALKING ON THE USED CAR LOT IS WHEN I WAS MET BY ANTHONY GIAGNACOVO.WE TALKED A BIT ABOUT THE 2006 MUSTANG THAT COUGHT MY EYE,AND ALSO ABOUT CARS IN GENERAL. WE DROVE THE CAR AND TALKED A BIT THEN HAD A DEAL.... I HAVE TO SAY HE WAS VERY UP TO DATE WITH THE MUSTANG PRODUCT. HE TOOK CARE OF EVERY THING HE STATED HE WOULD ,AND THEN SUM. SO ALL IN ALL I MUST SAY IT WAS A VERY PLEASANT EXPERIENCE IN DEALING WITH ANTHONY.
"Great Experience!!"
Traded in a mint 2009 Mustang GTCS for a 2011 Ford Escape XLT with low miles, needed for practical reasons. Our Sales Consultant, Anthony G, was helpful, courteous and extremely helpful in getting us the best deal. We drove off the same day in the new (pre-owned) vehicle. The transaction was seamless, easy and quick. Best car dealership experience weve ever had!
"Completely Satisfied"
Doug Hansen initially helped us as we are returning customers. He was very knowledgeable and helpful and answered all our questions with no hard sell. He then handed us over to Kevin Ferger who was amazing. Kevin is incredibly professional, well-mannered and caring. He took us through the entire process without a problem, made sure we were happy and that all our questions and concerns were taken care of. We cannot praise him or thank him enough for a terrific experience. Doug and Kevin are the reason we will happily return to Dana.
