"Completely Satisfied & Definitely Recommend"
We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for an internet price. We visited the dealership and were initially greeted and assisted by John Simonelli who introduced us to our Sales Professional Perry Bonifazi. Perry was courteous, professional, informative and knowledgeable of the Buick product line. We received very fair pricing on both our trade and the Encore we were purchasing. Finance Manager Ashley Hillman was helpful with the finance process. We encourage anyone in the market for a new Buick or GMC to visit Faulkner Buick GMC.
"It Was Graet"
Everything about yall was great order coworks came over and help yall the best.I will be back please send me some coupons
"Joseph Spagnuola"
Always treated as a customer and friend with respect. Best dealership to do business with. Great service dept., very knowledgeable and fair with repairs.
"Excellent Dealership For Sales And Service"
Tom Delgotte is an excellent salesman. He gave us a fair deal and then went the extra mile to make sure everything was ready as requested.
"Great Service "
The service was excellent. Jim was very helpful and friendly and thoroughly informative without being pushy. Had a nice cup of coffee. Comfortable clean waiting area.
"Great Competent And Friendly Service!"
Always a pleasure to deal with Faulkner. Complete confidence that all issues will be addressed and completed with friendly and competent service!
"Great Service"
Generous people. Convenient hours. Gave me a free car wash when I got my oil changed. Not pushy on the extras.
"Beautiful Work Van"
We were looking for our newest addition to our fleet. We found it at Faulkner West Chester and we couldnt be happier this is our 2nd cargo van we purchased from Faulkner and our salesman was completely awesome thanks Tom Delgott for being such a pleasure and getting things done in a quick and professional manner we will be back
"Quick And Easy"
Thanks !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Mrs.sim"
I have purchased several vehicles her over the years. The sales and service department are always helpful, engaging & honest!
"Former Customer"
Bought a used car and was assured the car had never been in an accident. Salesman assured maintenance was done. Went back 3 months later for oil change and the service department informed me that the car was in accident. They were dishonest in disclosing this information and I will never recommend them to anybody.
"Worst Experience Ever!!"
Worst experience ever. My bounfriendly went to pick up his truck. He was trying to get a vehicle and the deal didnt work out. Long story short - he shows up and an "unknown" car is abandoned in front of his truck. They had "no key" and made him go to the parts department to get a key made for a car that wasnt even his! He was drenched from head to toe but the employees didnt care as long as my boyfriend was doing their job. Terrible, horrible, awful, dreadful service. Stay away!!!
"2016 Buick Lacrosse"
One of the best experiences Ive had buying a new car.Very professional staff.
"Perfect Service!!!"
My car is always serviced at Faulkner Buick and in particular Jim Kaiser and his team are who I return to every time. I feel that I am taken care of in a professional manner and will continue to return again and again.
"Terrible Experience"
I arrived on 09/05/16 which was Labor day. I arrived about 20 minutes before the placed closed. Immediately upon arrival I was greeted by the manager who told me they were closing soon. Either way, I spoke to Dan Bogart about a 2011 Mercedes Benz. We took it out for a test drive and I loved the car. When we got back into the shop to start negotiating the price, the manger interrupted Dan and began the price negotiations himself. Not only did he lack any respect for Dan, but also his tone was very demeaning and abrupt towards me. As we continued negotiating he was very short and wouldnt budge. (Mind you, this has nothing to do with the haggling process). Either way, seeing as we couldnt come to an agreement, I politely left. Before I even left the parking lot, the manager sped of pass me on his way home. Again, I completely understand the circumstances being labor day and my arrival time. However, they take pride in their "VIP" buying experience. I did not receive any kind of decent treatment. I can honestly say that this ruined what was supposed to be a fun buying experience. Do not go.
"Serafino"
Worst experience with the service department. Some of the service department are not very knowledgeable. Subsequently, they worked on my car and then my engine seized up the next day!
"Love Our Dealer"
From the time we bought our truck to the service department experience, nothing but positive experience!!!! We love Faulkners GMC in West Chester.
"U-turn"
Our experience started out a little rocky, with a mix up with the internet department but as soon as we were handed to Steve Dilts, it really turned around. Steve did a fantastic job of turning a bad situation into a positive one! His hard work and dedication found us the exact car we were looking for, we feel very blessed to have met and worked with him through this process. If we lived closer, this would definitely be our car dealership...
"Great Experience"
Nick was a great salesman - he listened to our needs, was very patient with the quantity of questions asked & has offered to be our go-to person for any future issues. I found him to be genuine, approachable, honest and knowledgeable.
"Bodyman"
The service technicians are a bunch of outstanding men, who go above, and beyond requirements the make sure the vehicles are repaired to quality standards. Jim Kaiser in the service department writers area is a wonderful person to deal with, and made sure the required maintenance was preformed to the the highest quality.
"Great Service Experience"
My service rep. I believe his name is Dan that worked with me on Saturday was truly phenomenal, knowledgeable and super nice. It was a fantastic experience and I would highly recommend others.
"Service Satisfied"
Well- I needed to have my vehicle checked up and an oil change and tires rotated. The service team worked with me and arranged to squeeze me in on the Saturday schedule, I want to thank them all for being mindful of the customers and washing my truck. Yeh! Thank you all - great job - it does matter and keep up the good work. Its the little things that make the whole experience count.
"Service Excellence"
I was having problems with my bi-fuel Silverado. I called the service number and spoke with Leslie and she set me up for an appointment first thing Monday morning. She introduced me to Bryan, the service Technician, and then he quickly diagnosed the problem and let me know that the repair would be more than a few hour wait time. Leslie called me later in the afternoon telling me that the needed repair was done, along with the other services I asked them to perform. I picked up the truck early Tuesday morning and it is running like a charm. I would recommend this dealer to anyone that needs good service. Everyone there was very friendly and knowledgeable.
"Great Customer Service And Repair Work"
I had a routine service call for brake lights and a noise I was noticing. The service was completed, the noise found and fixed. The car was washed and on time. I couldnt ask for any more. Excellent repair and customer service.
"Great Experience!"
The three personell I worked with, Mike Strohmetz, John Simonelli and Tony Mazzola all showed a true pedigree in sales and I was handled with professionalism. I cant say enough about the great treatment I received as it was a breath of fresh air to deal with the Faulkner group. My daughter loves her car and we are more than happy with the great deal they crafted. Kudos to all of them! Mark W. Ellington
"Services On Car Was Fine."
The service manager was very rude!!!!! Asked for a print out of services done on my car and he got very offensive and asked just what was I doing with the print outs.
"Great Service"
We are always pleased with the service we get at Faulkner Buick. They are pleasant and very co operative with giving an appointment time.
"Expert Repairs"
Excellent service! They figured out exactly what was wrong & showed me the applicable service bulletin that explained the problem & the fix!
"Great Service. Friendly People. No Pressure."
I actually came to your dealership by accident because I was looking for the infinite dealer. I will say I already had looked at GM but didnt like the pearl paint. I saw the new white on the Denali and knew that was the one for me. I left there with a new Denali.
"Mr Robert Endriss"
larger selection of GMC Canyons ten any other dealer. Web sit made it easy to select vehicle and sit with a sales rep and make a deal. Lease option made it easy to afford.
"Scheduled Maintenance Program"
I was in for a scheduled maintenance check as part of the 2 year Scheduled Maintenance Program on my GMC Terrain. The stuff was very friendly and I was in and out in no-time!
"Great Service"
We were greeted promptly. Our salesman Nick Siolek was very knowledgeable, and not at all pushy. We felt very "unrushed" . Nick was able to present several viable options for us after learning of our particular needs, and was very helpful. We also dealt with the GM Mike who couldnt have been nicer and helpful in every way. A very positive experience. Well be back for our next purchase.
"Great Service, Quality Service Personel"
I have been a customer of your dealership since 1996 and am always impressed at the efficiency and quality of service I receive from the team at your dealership.
"Buying A New Car"
My agent was fast, efficient and very knowledgable. They have a large inventory of cars to pick from. I would by another car from him in a heart beat.
"Great Service!"
They REALLY have a Great Operation -- I was greeted nicely by the Service Mgr (Jim K) & taken promptly. The Service Mgr then checked with me half-way done & updated me on progress. He explained options/costs & we then finished up the job MUCH faster than expected. GREAT EXPERIENCE for a task -- car maintenance -- that I hate worse than going to dentist!
"Geat Servicer"
I was treated with excellent service by a very knowledgeable salesman (Brett Paden) and credit manager. Brett took the time to thoroughly explain all the features of the car. I was extremely pleased with all details.
"Super Fast And Friendly"
The turn around was quick and the staff is super friendly. PS - give them off all day on Xmas eve. Closing early at 5 - ba humbug!
"Great Group At Faulkner Pontiac Buick"
I have just purchased a new Buick from Faulkner. Jim Kaiser in the service is my hero and does everything he can to give me the peace of mind that I am getting honest advice. We have been with him at Faulkner for over 10 years. Brett Paden was my salesman and he did a super job and helped me get the best deal he could do for me. Thank you to all at Faulkner.
"Great Service"
It was an amazing experience at Faulkner. I really loved the way the representative treated me and the amino ties available at the service center. I am planning to do my service only at Faulkner until I move out of Exton,PA
"Great Sales Service, Very Professional"
Tony Mazzola was very friendly, informative and direct when it came to leasing my Buick Encore. I appreciated his professionalism and helpfulness in guiding me to make the best decision to meet my needs for a vehicle.
"Always Great Service"
As always, Jim Keyser handled my service requests in a pleasant and professional manner, and everything was done as promised in one hour. Thanks!
"Great Service E"
We were very please with the service that was offered to us in our situation. Faulkner kept us posted on progress ever few days! !
"Venicle Had Been Sold Several Days Still Listed"
Vehicle still listed several days after being sold, I am now on their list for generic sales msgs.
"Excellant Service"
THE SERVICE DEPT IS EXCELLANT. THEY SUPPORT AN EXCELLANT SALES TEAM, WITH FAST, COURTEOUS, & PROFESSIONAL SEVICE. THEY ALWAYS GO OUT OF THEIR WAY TO ACCOMODATE EVERYONE, YET MAKE THE INDIVIDUAL FEEL SPECIAL.
"Great Service"
I have been a service customer for several years, and I plan to continue because of the quality I receive from Jim Keyser. There are sales individuals, however, who do not offer the same business ethics.
"Great Overall Satisfaction With Buick"
I am a new member of the Buick team and I am proud to say that. From the moment I walked in I was treated like a king. Nick Siolek , my sales person, was AWESOME. He answered all my questions, he didnt pressure me in anyway and he was honest all the way thru the process. I will definitely come back to Nick in 2 years when my lease is up
"The Service Was More Than I Expected."
Everything went smoothly and the cost was much lower than expected. The coupons. That Faulkner sent me helped to defray the expense. They took the discount off at the end of the service instead of the beginning. That way I know that they did not just increase a cost in the service to cover the amount of the coupon!
"Great Service"
The service department was very accommodating and did an excellent job of finding the problem with my vehicle and repairing it in a timely manner.
"Great Service With A Strong Personal Touch"
My experience has always been the best that it could be. Part of the reason we are on our 7th vehicle from Faulkner. In service, Paul, Ted and Jim Kaiser are the best. All have been so helpful dealing with our Buick Regal GS and GMC Acadia, solving all situations (not many - for sure) in a business like manner with a STRONG personal touch.
"Great Place To Do Business"
We have 2 cars and took both in. I would like to say that Leslie Hurst was especially helpful with me. She took care of the problem with my key and made sure we were notified when our cars were done. She really knows her business. Carol Midgley
