"Shopping Online"
Great customer services and responds quickly to inquiries.
"Unfair Pricing And Bad Management Used To Be Good"
bought my traverse there and always service it there because an extended warranty but by the end of my coverage, i started to pay more attention, i ask what was wrong with my car and their response; you are not even paying for it so why do you need to know, or the mechanic does not think this should be fix or not, first of all, yes im paying for it, second if im paying i should get an explanation if i want to, but since that happened i wasnt very happy so i look for another dealer, bad to, so went back to get some fix: electrical problem i thought, so they take 2 days to find out the problem, the manager calls me and tells me "ok we got it some cable was dirty and we clean it and the mechanics recommend you change the spark plugs and is going to be 800 plus tax" so i get really upset how is it so expensive to change the plugs and how they decided to change them, but got no answer they call the general manager because i did not want to pay for replacing the plugs but i still was getting charge for the diagnostic of the car, but they said this is a recommendation the computer doesnt show that, to what i said that in the past if your car was having electrical problems the first thing you did was clean or calibrated or change the plugs and that you dont need to be a mechanic for that, but the general manager did want nothing of that, he said that i always argue with them and that he remembers me form other times and that i always want to basically get the diagnostic for free, i dont mind to pay for the computer diagnostic but the computer only show a bad connection (the cable that was clean) but since cleaning a cable and charging some body 200 to clean a cable was not enough for them they also want me to spend another 600 changing the spark plugs and in the middle of all this they fix a recall with out my consent, because i will like to take the buissness elswhere but they decided to fix it again because i pay nothing. but this should be my saying not theirs. so this was my experience from hell at this dealer, so different from the treat you get when you buy the unit and for the first years under warranty after that BE READY FOR THE PUTNAM HELL
"Great Service!"
This one was a routine service, oil change and basic inspection. It was explained to me that it will take more than 3 hours waiting, the service agent offer a ride or suggested a way to enjoy my time. Also, he gave me an estimated for the service. Once the service finished, he explained everything was performed in my car and the conditions. Paid for the service and I was ready to go. He was very courteous, very professional explaining anything I asked. Great service!
"Super Service At Putmam!"
Bill Benesi and his team are super! Always take care of my GMC and Cadillac on a moments notice.
"New Car Detailing"
Hal the salesman was great, the finance guy was great, the service was terrible, I would fire the service person I dealt with. I ask him several times for a simple accommodation and ended up taking care of it myself while they (he and his supervisor) watched. I would not bring the car back to them, nor in all probability refer anyone there.
"Fabulous Assistant Service Manage And Staff"
Mark Gebhardt and the Putnam staff always take excellent care of my beautiful CTS. I am so glad they found the leak and were able to fix it in a timely way and the loan of the SRX gave me a chance to drive a car I thought I might want to buy next time around. As it turned out, I discovered it is too big a car for me to comfortably handle, but the chance to try it was very much appreciated.
"Positive Experience"
Pleasant people, did not get the hard sell. Sales office hard to find initially. I told them what I wanted and they showed it to me, no running around. With all the technology in new cars, why is there still so much paper when it comes time to buy the vehicle.
"I Am A Happy Customer"
Already sent J. Rodrigues an email of gratitude, but will say more here short and sweet. Mr. Yi has been a solid supporter throughout this year. I have experience some major repair difficulties for my truck, and throughout he has been an excellent advisor. Mr. Yi has offered supportive explanations of repairs needed, explaining alternative and the "causes and effects" as I will call it. Your repair staff has worked to promptly execute necessary repairs, minimizing any inconveniences for me due to lack of my regular transportation. You have a very busy shop, and with out a doubt due to the efforts and professionalism of Mr. Yi and the repair personnel I am today a happy customer.
"Latest Visit"
Your guys in the Service Dept. are top notch. Leo always makes me feel like Im the most important person there. He always gives me straight answers and first class service. Thank you. Carl
"Great Service And Very Organized"
Was a nice dealing with people at the dealership they answer all our question show us what we are looking for and help us with our new car setup Bluetooth and OnStar. Keep up the good work
"Great Personal Service!"
Peter Spencer as always is great to work with. He makes the experience fast and painless for a busy person like me who is low in the patience category!
"Our Experience Buying A 2016 Chevy Volt At Putnam "
The wife and I were interested in the 2016 Volt so we decided to go check them out. We were happy to find a demo on the lot. Hal helped us on the decision, he explained how it worked, pointed out different features and options. I found that the premium had options that are very nice but un necessary for our lifestyle and projected use. There was no pressure to get us into a premium. He explained that there was a model coming in that met our needs with a few whistles and no bells. Perfect. Hal and the crew at Putnam took care of us and on a Sunday... While the 49ers were playing and after his family just had twins!! Everyone went out of there way to make sure we were happy and were able to get into the car we wanted that day. This isnt the first car we purchased from Putnam Chevy and will not be the last. If friends or family are looking to buy a Chevy, Cadillac or GMC we always recommend the sales team at Putnam. Gazillion Starss rating in my opinion. The Car, We absolutely love. Drives, looks and I project no gas station visits for a long time. But Ill save that for a separate review makes it a perfect addition to the family. Cheers!! Vince, Gina Elle and Eli Ortiz.
"Great Service Very Attentive And Not Pushy"
Hal was a pleasure to deal with friendly,well informed and very customer oriented , everyone that worked with us was pleasant and helpful
"Great Fast Service"
Bill was great. He got all of the recall work done and all of the fluid services done on time.
"Great Service"
I made an appt for an oil change and some additional service on my Equinox. I mentioned that I have occasionally heard a clunking sound and was concerned that it might be the beginning of something serious. Chris Pitambar said he would have the mechanic check the motor mounts and some other possible causes of the sound. I hesitated bringing up such a vague description because as an older woman I have had bad experiences with dealership service departments and so have my friends. Because the cause could not be determined, Robert asked me to drive around with him and see if we could hear what I was describing. Unfortunately we could not reproduce what I had heard. Robert even pumped gas for me because my car was very low. We returned to the dealership and he assured me that I was free to call him and come back when it occured again and he would once again try to identify the cause. When we returned to Putnam, Chris calculated the bill and it was very close to the estimate he had given me to begin with. I was concerned that the extra time spent to diagnose the problem unsuccessfully would result in a large additional bill. This did not happen and I was very impressed with the friendly, respectful attitude that permeated the experience. I give Putnam Chevrolet Service a rating of 10.
"Exceptional Cadillac & Gm Dealership "
The sales team is awesome! Noe can definitely make things happen and both he & David are exceptional at taking the time to know their customers, and understanding their needs. The service dept at Putnam on the other hand needs an overhaul. The service group is all over the place.
"My Acadia Experience "
Jim was a great person to deal with, easy going, Linda and I just were happy to have him as your representative
"Fast Service And Helpful Employees"
It was a very fast service, even faster than I was told it would take. I was in and out in less than an hour and every employee was informative and helpful while I stayed in the waiting lounge.
"Great Service, Fabulous Service And Super Staff!"
Mark Gebhardt is THE BEST! He always solves my problems as quickly and efficiently as possible. I am so glad he is there to help me as it is difficult to find people you can trust. I truly appreciate the quality of your service people. I always know they will take the best care of my car so I will be safe driving it.
"Reliable Dealer - Good Service Department"
Service adviser, Mark, was very helpful and understood my concerns. The only down side was that a needed part was not readily available and I did not get my vehicle returned for 2 1/2 days.
"Customers And Cars Come First!"
i have never experienced a service group as cordial, professional or more knowledgable than the one I have found at Putnam Chevrolet. I have bought cars from Toyota (several), BMW (2) and its clear management sets the tone.
"Wonderful!"
This was my first car purchase and I couldnt have had a better experience. Hal McGeorge was so wonderful from start to finish. I am so thankful he was my contact through the process and I couldnt be happier.
"Great Servicemen "
I arrived at my scheduled appointment time and my SRX was taken in right away. I decided to wait for my car since I live in San Francisco. To my surprise my SRX was serviced within an hour. Thank you!
"Efficient"
Leo did an excellent job keeping me up to date on the progress. The work was done quickly and and I had very little wait times while there.
"Service Department"
Due to the nature of my visit, it was a long one since i dont live close by i had to wait for my vehicle,but Mark and the service deparment team were excellent did everything they could to help me out.
"Great Service "
My service adviser Chris Pitnambar is always helpful whenever my vehicle needs service and always coordinates everything properly for me.
"Great Service"
Bill Benesi, Service Manager, was extremely helpful by providing information that allowed me to make a decision to go forward with a very expensive engine repair.
"Repairs"
Everything goes pretty well, but 30 minute services take all day and I always get a call 45 minutes before the service department closes.
"Excellent Customer Service"
I appreciated the telephone call to remind me of my service appointment. Chris Pitambar, Service Advisor, addressed all my concerns, and was very courteous. He explained all my service issues in detail.
"Awesome Service!!"
My Service writer was awesome, was very helpful and the techs had my vehicle done within a timely manner.. impressive and loving it!!
"Great Service "
People are very polite and professional. The facility is clean and neat and the waiting room has sufficient of coffee supplies for the long wait time. The wait time is the only reason that has discouraged me from bring my car in for more services.
"Service On My Chevrolet Tahoe"
Bill Benesi always gives us immediate and great service. He makes recommendations for the car service based on mileage and always takes time to make sure we are kept informed. He works hard to get the car out in the same day. I will bring my car to Putnam for service even though I live in San Francisco.
"Exceeded Expectations!"
Convenient appointment. Very courteous. Job done ahead of schedule. Promised a call when job completed and promise was kept. Everything done in a timely manner.
"Great Service, Clean, Great Care Of You & Your Veh"
I am always treated very well at Putman, if my trucks service will take a long time, they always supply me with a loaner, which I really appreciate. They do an excellent job on repairing my truck, I never have to bring it back for the same problem, it is always fixed right the first time, which means a lot to me, because my time is very valuable to me.Cant say enough about these guys!
"Great Service, Great Cs, Great.mechanics"
I say this every time you send me this survey Chris is outstanding and so are your mechanics. If I wasnt happy with the service and a excellent experience with this dealership, I wouldnt take my truck there. I have been a customer for 8 years and am very happy!
"Great Service"
Great loaner, good coffee, Leo Yi , service advisor,updating frequently. Hey, great dealership. Love my vehicle. Nice people. Bring your checkbook And wife.
"Excellent Customer Service!!"
Peter Spencer was very friendly and immediately made us feel welcome and ease. He showed us the vehicle we were interested in and went above and beyond in locating the exact model we wanted. Upon pickup 2 of his associates showed me the features while my husband signed the paperwork. Excellent service all around! Very pleased!!
"Great Service"
Noe Sanchez did a wonderful job showing us the vehicle. Not only that, but he had it detailed and installed roof racks for us after we purchased it. Great experience and highly recommend Putnam Chevy.
"Good Experience"
Charlie is a very friendly and knowledgeable mechanics. He always recommends the needed services and if something isnt necessary, he will let you know.
"First Rate Service By Bill Benesi"
Bill Benesi has taken excellent care of our car and us for many years. Hes the best in the business. Thank you, Bill. ---Jack and Lurline Bickel
"Great Service"
We have the best service writer in Charlie. He is really easy to work with and takes the time to listen to your concerns. He explains in laymen terms which is nice.
"Great Service,friendly Staff"
Friendly staff, took my truck in for service with no appointment had it ready next morning which was greatly appreciated
"Putnam Service"
I received a free loaner car while my Cadillac was in for warranty work. Mark, my service advisor kept me informed about the repairs being done on my car. I got my car back cleaned and in perfect condition. Putnam service is top notch!
"Putnam Chevolet "
My appointment is always quick, comfortable and very fair. I required a loaner vehicle last time which I received with no hassle at all. Thank you Putnam for you Professionalism
"Great Staff, Greate Service & Competitive Price."
Great Staff. Wonderful Experience. Value for money for the maintenance services. I wish the milestone services (major services) were competitively prices too.
"Good Service"
I came in as 1st. appointment of the day, was told it would be 45min. to 1 hr. and I waited 2hr. not so good for a oil change and tire rotation? and check service info
"Efficient, Quick Service"
Very efficient service. My car went in for the 36,000 maintenance and there were no problems getting the car back in the same day. The service advisor, Bill, was also very efficient and friendly.
"The Best Around."
Mark always has my best interest in mind. The rest of the staff like Javier and Ray are so helpful and profesional.
"3 Item Service"
The service was timely and as usual, I was out in less time than expected. Chris coordinated the three items which needed attention in his usual efficient and friendly manner.
"Quality Service And Technicians."
I brought my car in for an oil change and recall. My service man noticed I needed a 75,000 mile maintenance and cooling system done. We do a lot of driving and I love my Buick Lucerne and want it to last a long time. I appreciate that my service is excellent. Thank you.
