"Air Bag Light Was On."
Warranty work would take longer than expected so I said wed need to set up another appt. for when I had more time. Instead I was offered a loner which I accepted....and which just possibly gave me a glimpse of my next model to buy. Good business ...and clever!
"Very Professional !!!"
Even though I didnt have an appointment and it was towards the end of the day the staff did the service in a timely manner and they were very courteous.
"Great Experience And Happy Customers"
Our experience at Jim Burke Ford at the auto mall was great. Everyone was Super attentive to what we needed and more than once, while we were waiting, we were asked if we had already been helped. We felt like family after we left. Thank you to Catherine at the finance department and to Jonah whom was great and patient with us. Great costumer service all around.
"Phone Connection"
The phone stopped connecting and they fixed it right away.
"Car Purchase"
Best service i have ever gotten purchasing a vehicle
"Jim Burke Ford-automall"
I LOVED my experience at the Automall Jim Burke Ford. I think it was a thousand times better than the one downtown. Very quick and easy to get it and out, even though there was a bit of confusion with my appointment. The waiting room was comfortable, and had some very nice amenities.
"Wonderful"
I would like to say thank you for the service and patience that Ryan Lively presented throughout my experience. This was my first brand new car purchase and he managed to allow the process to be exciting, not pushy or rushed. Im so happy with my 2017 Ford Escape it is everything Ive wanted!
"Timely Service"
My vehicle was taken in a timely fashion. The service writer went over the multi-point inspection when they were finished.
"Recall On 2014 Ford Fusion"
All was done according to the recalls (2) The service advisor was very friendly and knowledgeable, I am 100% completely satisfied as always! Sincerely, Margaret Howard
"Family Vehicle Purchase"
A bit long but worth the wait. We left happy with the vehicle we wanted
"Lowell Dow Is The Best Salesman At Jim Burke Ford"
Lowell Dow is the best sales man at Jim Burke ford
"Excellent"
05-30-2017
This is the second vehicle I have purchased from Jim Burke Ford. The sales and service staff are excellent, courteous.
"Great Service From Purchase To Oil Change! A+"
I have NEVER had a bad experience at Jim Burke Ford Service Dept. on Oak St. I REALLY dont understand why I had read some negative reviews about this dept. before I purchased my 2014 Pre-owned Ford Focus. My experience from contract to oil changes have been pleasant and worthy of an A+. Thank you all.
"Saturday Rush Hour"
Nice and busy environment. Busy on Saturday afternoon. Dropped car off. Returned two hours later. Checked in. Waited 15 minutes car was ready. The gentleman quickly explained the work done. Overall nice experience. There was a oil filter waiting in my console? Looked brand new. Just wondering if thats normal.
"Excellent Service!!!"
My experience with my salesman was awesome. I was happy to trade in my 2014 Ram for my f250 Thank you GREG
"Excelent Service"
05-20-2017
Very satisfied with the service provided by Bono Saucedo. I would definitely recommend him to our friends and family.
"Far Better Than Galphin!"
Rick Robles is a fantastic person, he takes the time to get to know you and throughout the process you almost forget your there to buy a vehicle! Chad in finance is yet another outstanding person, no high pressure sales and very helpful! Would recommend highly if you are looking to purchase Jim Burke Ford and Go SEE Rick!
"Not Sure What This Title Wants Me To Put Here."
05-02-2017
Robert at Jim Burke ford was fantastic. We were made comfortable at all time and the transaction went faster than any other purchase of a vehicle that I have been through.
"Ford Focus Purchase"
Nicole Martinez was our sales person and Augie Reyes our Finance Manager. They are both very pleasant and professional. This was my second purchase from Burke Ford and I will not hesitate to buy my next vehicle there too.
"Best Ford Dealership On The Planet!"
04-26-2017
This is the 4th Ford I have bought in the last 3 years from Jim Burke. Every vehicle I have purchased has been fantastic. My experiences with Jim Burke Ford though all my purchases has been amazing. The purchase I just made a couple day ago was easy as easy can be. Jim Burke has a top notch sales and finance team that make buying a car easy. My sales lady Nicole Martinez was very easy to work with, and extremely knowledgable and professional. I spoke to Chad Manning the VP of Sales when I started looking for a used Ford F-250. Chad took the time to search for the used truck I was looking for, and inform me when the match I was looking for came in. I am super happy with my purchase. I am a lifelong Jim Burke customer and happy to tout it!
"Great Service"
Our salesman is a class act, he always does us right!
"Owner Of My F-150 Ford Pick Up."
Misty, was outstanding. She took care of my vehicle request. My F-150 truck was ready when I returned to pick up my vehicle. Misty and her co-workers were very friendly.
"New Car"
03-20-2017
our salesman was great, very nice and friendly. long wait on paper work.
"Great Service Experience"
The service on our Ford flex went very well. It is nice to be able to relax in the new service area and I am very glad that Quick Lane is now available at Jim Burke Ford & Lincoln on Gasoline Alley. My thanks to Service Adviser Roger Lara for keeping me informed and aware of any new rebates or recalls on our vehicles.
"F150 Truck"
Ive been driving ford trucks sense the year 2000 an thats all I drive... this is my third truck.... ford has very nice trucks..... good job ford...
"Service"
03-12-2017
I would highly recommend Ford Service department to everyone I know, especially Service manager Frankie Lopez. Frankie did a great job taking care of me, he event let me know I was eligible for a loaner if my car stayed over night, I really appreciated that.
"Happy Shopper!"
Great experience! My fourth time buying used cars at Jim Burke. I always buy Ford certified used and get great deals! Ryan was my sales rep and he was great to work with!
"Excellent Experience At Jim Burke Ford"
I was treated with courtesy and professionalism. The entire experience was very enjoyable.
"Used Truck"
Great experience. Alex was a pleasure to work with
"Love Jim Burke Ford!"
Ryan DeCarolis was a great salesman! He listened so well and helped me find a car that had all of the options I wanted and even more. I absolutely love my Explorer and will definitely buy my next car from him!
"Great Service"
02-14-2017
Great service and good people. Had me in and out and told me of things I need to watch for on my next trip
"Ford F150 37,500 Mile Service"
I received fast, friendly and, efficient service as I always do!
"Edward"
02-09-2017
I enjoyed the experience of ordering myF150 from Jim Burke Ford.
"My 2017 Explorer From Jim Burke"
We had a great experience. Definitely the best experience weve had at Jim Burke. Rick Robles and Auggie were great to deal with and very knowledgeable!
"Flexible With My Flex"
02-03-2017
The service department made the best of a not so good situation. I had to have my lift gate on my Ford Flex worked on. The wrong parts were ordered, and I needed to take the car back in after the correct parts were ordered. Everyone was very accommodating, especially when we had to retry. They made sure I had my shuttle to and from work, made apologies, and acted extremely professionally. It was inconvenient to have my car in multiple times to diagnose, fix, and refix the problem, but they really did made the best of a bad situation. I truly appreciate the professionalism, and striving to make things right. Kuddos to Jim Burke Fords service department, and shout out to Lupe and Lori for taking care of me.
"Awesome"
01-27-2017
It was a nice experience, Alex worked with us giving us options on which is better for our money. End up buying a 2016 limited fully loaded than the 2017 I wanted first, and Im glad alex gave me options and I am very very happy with my purchase. I was able to check the 2017 explorer too, but the 2016 was way better option for my family.... Thanks..
"Awesome"
It was a nice experience, Alex worked with us giving us options on which is better for our money. End up buying a 2016 limited fully loaded than the 2017 I wanted first, and Im glad alex gave me options and I am very very happy with my purchase. I was able to check the 2017 explorer too, but the 2016 was way better option for my family.... Thanks..
"Owner"
01-24-2017
Had a great one. Explained the problems and the fact that I needed it back at a certain time and Elias went out of his way to make sure that happened.
"Oil Change Visit"
When I came into your service department, the drive was empty and no service people were in there offices, a girl at the last office, was sitting there and had a blank look on her face, I said I was here to drop off my car for an oil change, and she said, huh, I had to tell her again that I was there for an oil change, and she still looked blank faced. I asked her if I needed to sign anything like I have done in the past and she said I only need your number. I was just taken back by that comment since before I have had some one walk around the car, etc. The only positive thing is that they had my car done quicker than what I thought. This situation will not hold be back from coming back to your service center. I have always had good service, maybe it was just the day I chose to come.
"Comfort, Performance"
01-14-2017
I contacted the Leasing Department, spoke with Carlos Lozano and told him what I needed. He immediately sent me information I requested. He found a car in inventory that he thought I might like. I did! I test drove it and he made the deal work with the payments I needed. He was respectful, professional and prompt.
"Good Service"
The wait is always comfortable and have peace of mind of the service being done to my vehicle.
"My New F350"
Julio Moreno was our sale men and he was excellent. I would do businesses with him again and refer my family and friends to him
"Service Review"
Very organized and professional. I was there for 43 minutes. Yeah. Matthew explained what was done and went over the paperwork with me. Thanks
"Great Service"
Came in for regular maintenance and was well taken care of with additional warrenty repairs. Also left with new tires and got a great deal!
"Review"
I think running the car through the car wash after service complete would increase customer satisfaction.
"Excellent Service And Warranty Experience"
A huge special thanks to Lori and Elias in the service department. Our truck broke down and both individuals took exemplary care and attention to my family reducing the stress considerably. The dealership provided excellent priority and service as they understood we were traveling through town. Thank you all very much for the experience.
"Victor Cook , President, Cooks Computer"
I am a very picky car owner and I drug the salesman around the majority of the lot. Rick was helpful and pleasant to work with. He even stayed late with us to get through the paperwork process . This is about the 100th vehicle we have purchased for our business and as always we are very pleased with Jim Burke.
"Truck Service"
Rj was great! He was very helpful and informative.
"Dealer Who Cares And Knows The Car."
12-23-2016
Nice people, comfortable area to wait, fast service...will come back.
"A Very Good Experience"
12-14-2016
The sales person who helped us was Rick Robles and he was extremely helpful and considerate. He was able to answer all our questions without hesitation.
