"I Would Never Recommend This Dealer To Anyone ."
I HAD APPOINTMENT ON 10/2/17 @7:00A.M. TOOK THEM ABOUT 30MINS TO GET MY INFO BECAUSE SERVICE DEPARTMENT WAS NOT OPEN AT 7A.M. BUT IT SAYS 7AM WORKERS GOT THERE 7:10 - 7:15 A.M. MY CAR HAS BEEN THERE SINCE THEN THEY HAVE GAVE ME THE RUN AROUND THAT MY CAR WILL BE READY AT 5PM THIS IS BEEN GOING ON FR 3WEEKS UNTIL NOW 10/23/17 I HAVE NOT GOTTEN MY CAR I HAVE MADE PHONE CALLS IN THE LAST 2HOURS ALWAYS PUT ME TO VOICE MAIL.. I WILL NEVERRRRRRRRRRR BUY A VEHICLE FORM BAKERSFIELD CHRYSLER OR RECOMMEND THEM TO ANYONE.
"Mister"
had vehicle oil changed, took own oil.last oil change $29.75,oil change yesterday $84.79 everything the same.talked to service said this is the price. not happy
"Great Service "
Great overall customer service showed me multiple different cars that fit me and in my price range. 5/5 !
"Terrible"
Worst car buying experience of my life. I will never recommend this dealer to anyone. I will tell everyone i know to never go here!
"Bad!!"
I emailed them for info on a used vehicle and NO ONE ever contacted me back, I received a email saying that somebody would contact me and two weeks later still no contact.
"Absolutely Satisfied"
Purchased new grand Cherokee from Keith Wisniewski and he was friendly and helpful and his knowledge of the jeep was excellent. Then brought in two family members who bought new jeeps also and are completely satisfied with Keith. I would recommend him to anyone and the sales team at jeep are great
"Best Dealership Ever!!"
We traveled over a thousand miles to check out a special car at this dealership and when we got there the car was so there. So there that it was out front freshly washed and detailed with its staff members waiting outside to greet us. In fact one staff member walked out to our vehicle as we were parking. We loved all the awesome staff there. Special thanks to Mark and Joe. Really incredible people and huge help to make owning our dream car come to life. And the car was everything they said it was. We happily drove our dream car home over 1000 miles away and it was amazing!
"Great Service"
Had pretty good experience unfortunately we did not have all the down payment But soon as I. Save it l will buy
"Did Not Have The Car I Went There To Buy"
I made an appointment to go buy a 2002 jeep liberty. When I got there they had no idea where the car was. The salesman ran across the street, stayed a whele, came back and said it was not saleable. I was upset an left in a huff. Someone asked if they could show me something else and i said no.
"Great Service!"
10-06-2015
Very easy process to go through and everything happened fast. They work wth you and get you the car you want! Definitely will be buying from there again in the future!
"Great Service"
10-05-2015
Buying this car was the best experience in a very long time of car buying... Thank you!
"Great Experience"
10-05-2015
buy from again in a minute!! 3hrs start to finish. Great group of people.
"Lexus Car"
05-25-2015
It was nice. I didnt buy a car there but the staff called to inquire and the car was priced well.
"Courteous Employees.....great Facilities."
05-25-2015
Everyone we worked with was very friendly and helpful. They were all willing to "go that extra mile" to complete the sale.
"Fun Experience From Start To Finish "
04-13-2015
Daniel & TJ were very helpful and fun. I was direct with them about what I needed and they were very kind in making that happen.
"Customer Experience"
05-28-2014
Your employees are both friendly and knowledgeable (less the car porter). My service advisor, Aldo Gonzalez, was helpful and listened well. Treated me as a friend. Overall I had a good experience.
"Good Place. Salesmen Were Very Nice"
05-28-2014
My service was very personal, everyone I met was kind and courteous. My service person, I think her name was, Jennifer Bowman, Was xcellent!!!! Once they diagnosed and got the part they were quick to get the job done
"Great Service."
05-22-2014
Well I thought I was going to have to wait along time, But they had a car for me to use right away. Witch I was very happy with the car I got.
"Great Service"
05-15-2014
service writer was friendly checked the system to see if my car needed any other services due for my mileage on the car other than my oil change. nothing else due so I was in and out in less than an hour. very pleased with service.
"Great Service"
05-15-2014
Everyone was helpful and friendly. They listened to what we asked for and met all needs. The salesman, Sami was the best part.
"Bakersfield Jeep"
05-13-2014
Sahmir was extremely knowledgeable and directed us to the right vehicle for our needs. Had been to another Jeep dealer and the salesman wasnt knowledgeable at all.
"Excellent, Knowledgeable Employees"
05-13-2014
Worked with us to find the exact car we were looking for and structured the financing to fit our budget. Sales rep, Sami, took a significant amount of time to go over all the features of the car. Our overall experience was excellent.
"Easy Transaction"
05-13-2014
Sammy was very knowledgeable. He gave us an opportunity to examine and test a few different vehicles and the buying process was very smooth.
"Very Good Selection"
05-05-2014
My sales representative David was EXTREMELY courteous, knowledgeable and, most importantly, took the time to help me decide which vehicle would best suit my needs. I very much appreciated his patience and as promised, he called a couple of days later to make sure I was happy with the transaction.
"Good Time At Bakerfield Jeep"
05-05-2014
Liticia was pleasant to deal with. Understood my needs and desires. Vehicle was done when she said it would be. Free tire rotation was great and car was nice and clean. Will be back in a month for more work.
"Great Service And Customer Satisfaction"
05-05-2014
The service specialist brad that helped me handled every question I had and had my car fixed very quickly. Thanks for the professional service.
"Great Service "
04-29-2014
Salesman was terrific and gave great information. I was told to call if I more questions which I am sure I will have.
"Great Service By The Service Adviser."
04-29-2014
My service adviser did an outstanding job of providing needed material and a timely completion. She advised me in what needed to be done and then what was done.
"Great Service Through The Whole Process."
04-23-2014
Your sales people were friendly and knowledgable without being overbearing. The actual sale was short and sweet. We believe we got a good deal. When we picked up the car Jeromy made sure my wife understood how to use the devices. Yes I would reccomend Bakersfield Chrysler Jeep.
"Retired Automotive Service/engineer "
04-23-2014
Employee helpfulness and even though I had no appointment, and was from out of town, getting my car in the shop and repaired in a reasonable time.
"Best Customer Service On Any Lot"
04-23-2014
Don my salesman really seemed to actually care about me and the car I was buying we wanted to make sure I got the right jeep and the deal thats right for me
"Great Customer Service"
04-18-2014
Salesman very knowledgeable with all features of my Jeep and patiently explained the functions, very helpful. Time spent in Finance was minimal and Joe paid attention to me and answered all my questions.
"Awesome Service!!"
04-17-2014
The ALL the employees were super nice and very helpful! Our sales man, Don Allmon was GREAT!! Joe in finance was exceptional!! I love my SRT grand Cherokee and couldnt be happier!!
"Grand Cherokee Buying Experience."
04-14-2014
Friendly professional staff that were very knowledgable about their vehicles and made sure we were well taken care of. Your sales manager TJ made us an offer we couldnt refuse.
"Just Average"
04-14-2014
Nothing special, it was just an oil change. I did not like being pushed an oil/tire change special that was never offered us before or sent to us by way of any special offers. If there are offers out there, than everyone should know about them, not just a few.
"Great Service!"
04-09-2014
I was in and out in under 30 minutes. The person who assisted me was able to retrieve a coin stuck in the window roll down switch that I had been unable to get. Thank you!
"Great Salesman"
04-07-2014
My wife and I were not sure what we needed or wanted. We looked around for a car for two days causing more confusion. My wife wanted a compact car to easily get around in, but a car to accommodate our two boys. Yet, a car we can past down to our 12 year old for his high school years. On the other hand, I wanted a sturdy and reliable car for when my wife leaves town for her marathons that encompass mountainous environments and, at times, inclement weather. I also wanted the horsepower to accommodate the weight of lcargo during our travels. Because we were unsure to what car was ideal for us, I could understand a car salesmans patients being put to the test. Not David! He repeatedly allowed us to test drive different models, and even the same models when we asked. After spending much time with us and allowing us the multiple test drives, I turned the cars down realizing the vehicles we had test drove were not four wheel drive. David did not push the sale, but directed us to other models that met our needs. And again he showed patience, and again never pushing us to buy. He wanted us to be satisfied with the car we chose. I have bought cars from Bakersfield Nissan. North Bakersfield Toyota/Scion and BMW. With my dealings with these dealerships, I promised myself I would never buy a car from them ever again. If I ever wanted a model they sold, I would take my business out of town. But for David and, so far, how Bakersfield Chrysler has treated us, we are so satisfied and happy.
"Bakersfield Jeep Chrysler"
04-04-2014
At this point nothing, Ive not ran into a unhappy employee yet. My wait times are next to zero and Im always asked if anything more can be done to make my visit better.
"Happy In The End"
04-03-2014
Once the right people were involved the process was smooth and enjoyable. Most had a great attitude and were very welcoming
"Service Dept - Aldo Understands The Customer!"
04-03-2014
Our Service Advisor, Aldo G. Gonzalez was so helpful in regularly tracking the part necessary for this repair and keeping us informed while we waited. The 2+ month delay was easier to accept because we could call him with questions about driving the vehicle and his calls keeping us posted. Now today, our 2014 Jeep G.C. is riding very smoothly!
"Fast Service"
04-02-2014
They service dept. is professionalism & friendly. Nor do we have to wait a long time when our vehicles are bought into this dealership. We especially like the Quik Lube service, needing no appt.
"A Shining Star At Bakersfield Jeep Chrysler"
03-31-2014
I like when I encounter people like Chad. Hes the most patient, listening, caring, considerate, get-the-job-done, professional person Ive met at any Jeep Chrysler dealership. He would be the only reason I would refer anyone I know to this business; thats why I gave a 10. Hes an outstanding real "people person"; hes an asset to your company & should be cloned! Please add this to his personnel file...thank you!
"Attentive To Our Needs"
03-27-2014
I feel the service manager, Brad did what ever he could to help us out when our sunroof stuck open on our way to Havasu for a 10 day vacation from our home in Vallejo. Brad was resourseful and helpful and attended to us quickly when we drove in without an appointment.
"Bakersfield Chrysler Jeep"
03-24-2014
At the visit we got straight into business and did not have to sit around for hours like other time we had purchased a car. Compared to the other dealers the trade offer was not the highest, but fair and the difference in interest rate accommodated. We were very please with the professionalism.
"Great Services And A Knowledgable Staff!"
03-24-2014
I appreciated how the staff was so friendly and above all very helpful. This location has a great team. Albert our Sales person was great and Joe May the finance manager was amazing at getting us financed!!! Youve earn a loyal customer for the future!!!
"My Pt Is Happy Once Again!"
02-19-2014
Again the repair of my PT was top notch and the guaranty on their work cant be beat. A little pricey but my safety is worth it.
"Poor Communication From Service Department And Mgr"
01-30-2014
I have had an issue with Jeep Chrysler for almost 3 months now. I have a faulty front windshield. I was told by the service department they were ordering one. More than a month passed and no response. I then called to speak to the Manager. He also told me he would check on it for me. He did explain it is a process to replace a windshield. Everytime I call they send me to the managers voice mail and a person in the service department. I dont appreciate the runaround. Atleast, if they called me back, I would know something is being done. I now believe they never ordered the windshield. Now we are going on the third month with no action.. Thank you for allowing me to complain of their service.
"Service Was Absolutely Excellent, As Always"
11-27-2013
We have been coming to Bakersfield Chrysler Jeep since they bought Van Wyks. The service provided today by Jennifer Bowman, and her team, was absolutely excellent. I came in for a simple tire rotation and oil change. Jennifer was cheerful, very helpful and fully committed to getting me in and out quickly --- and she did. Add this to all of our past positive service experiences and we will continue to take our business to them.
"Great Service!"
10-21-2013
When I was looking to buy a 4 door car, I had not even considered Bakersfield Chrysler, as I was looking to purchase a used mid-sized sedan. I had spent 3 hrs dealing with Carmax down the street and did not get anywhere close to a deal! So as I was leaving, my buddy suggested we take look at Bakersfield Chrysler, as he had a positive experience buying his van. So glad I made the decision! The dealer took my time into consideration and made every possible effort to ensure the deal was closed quickly. They made a fair offer on my trade in and I ended up with a new 200 for the price of a used one. The manager really made every effort to that I was satisfied, this was during Presidents Day and the place was very busy, in all the still made me feel that my business was important. As much I like my 200, I may be back soon as I need a bigger car!
"Good Service"
10-21-2013
Prompt, but going in at 4:30 in the afternoon is better than what you face at 8am. Just do not go in at 4:30 with a wish list of thing to fix. Even then I am not sure the early am crowd can do what your needs are. Much of what I read on line of our customer satisfaction has to do with capable handling of car care issues
