"The Best Experience !!!"
I had been looking for a long time for a used SUV that was a decent price,year, and mileage and Bakersfield Mitsubishi had it for me. From the getgo I called and made sure the car was there and they were nice enough to let me know about the car and were honest I totally recommend this dealership to anyone who is looking for a used or new car they are great and so nice !!! This was My first car and it went well !
"Awesome"
Omar is excellent salesperson buying a second car with daughter
"Worst Dealership"
I purchased a used car from this dealership this past week.took in the car to have back brake light repaired it was broken when purchased the vehicle. they had said that they have fixed it when going to pick up the vehicle was not repaired.Iv call all this week trying to get a tail light fix ,all they say is have to get it approved by manager.
"Service"
I went in to have a spoiler put on my new car and the service advisor was very helpful. I was aware that it was going to take a few hours to install, so I was offered a shuttle back to my house and I gladly accepted. Then I was called with an update on my vehicle and that was very impressive, good customer service there.
"Great Customer Service!!"
Well we had our 1st oil change done on our new car, we brought it into the service department at Mazda and we waited about an hour. They really kept excellent communication with us, and we were out of there within an hour. We received a discount due to it being our 1st service, every little bit helps and we were just trilled to save a little money!!! They offered us coffee, a shuttle to go to lunch and it great customer service.
"Great Customer Service"
I went to pick up my touch up paint from parts and ended up ordering all weather floor mats as well. A man named Javier helped me out and I got a discount for being a new customer, that was nice and saved me some money!!
"Amazing!!"
Bakersfield Mazda was so amazing at helping me find a car from my grandma!! she loves her new CX5 its perfect for her and the whole process was absolutely headache free. She is 87 yrs old and they had us in and out of there in no time.
"Sales Is Awesome!!"
I had recently bought a car from Bakersfield Mazda, and the Sales Dept. was awesome!! after a quick conversation with them, they knew exactly what I needed. We went on a test drive and before I knew I was already in the finance office ready to sign. The whole process went very smooth and I must say that I was impressed with the short amount of time that it took was very impressive!!
"Customer Service"
We came into Bakersfield Mazda this morning, to drop off our final down payment and everyone here is so nice!! They have there Customer Service staff well trained and they are very helpful. I feel confident that the service department will take good care of us when its time for our 1st oil change too. Thank You Mazda!!
"Excellent Service!!"
We came into this dealership for service to get a window tint on our new car, and what a great experience we had!! they really know what they are doing in the service dept.
"Great Service"
Bought my car from baketsfield Mazda. Great service. Everyone I encountered was helpful and answered all my questions. I Recommend Bakersfield Mazda for purchasing any vehicle.
"Fantastic!"
Purchased my CX5 from Bakersfield Mazda. They answered all my questions and concerns. Everyone was great and helpful with a smile on there faces. So glad to be part of Mazda Family!
"Nice Experience "
I didnt purchase, but the salesman that helped me was helpful and knowledgeable. Definitely will consider this dealership.
"Great Service"
Awesome dealership! Answered all my questions with fast service.
"Good Service"
Nice staff, friendly, nice waiting area. They are willing to help me despite my bad credit
"Good Service"
Good service they finish the job quick been coming here for more than 1 year
"Fantastic Experience, Great Salesman And Managemen"
Good experience. Great purchase. Great salesman and management
"Overall, An Impressive, Professional Experience"
Honestly, Mazda wasnt a first choice. I was originally looking towards Honda, Toyota, or any other big name in reliability, quality and price. I came to Bakersfield Mazda after looking at the bigger name companies and was honestly impressed with the look of the dealership. the professional behavior of my salesperson(Edgar) who was the opposite of the stereotypical salesman who will rush you and harass you into a car at all cost. Edgar answered all of my questions and showed me the best car for me, a 19 year-old college student. He got me the best deal and I dont regret anything in the deal. I was beyond impressed and continue to recommend the dealership for its quality, professionalism, service and the great deals they work with you. Give this dealership a try, you wont regret it. I personally recommend Edgar but everyone here is great.
"Great Experience "
Mazda worked really well with my budget and gave me a great deal for the trade in of my car. I love my new Mazda CX-5
"Amazing Experience Was Needed"
Aftern shopping around at several locations, we found a great guy, Guadalupe was there to seal the deal. After Chuy searched several cars, he finallly found our family the best ride.
"False Information."
My husband asked about a car that was on sale. A couple days later a salesmen called my husband and said he found a bank that would do the car loan. We went down to the car lot. We met with Franklin. He said that another salesmen will finish it up. Just give the guy the paper so he could make copies. Apparently we were never had a bank. The other salesman coulnt get us approved. We have done this same sanareo twice. I would not recommend this company. It was bad enough we stood in triple digit weather for a hour for a ride.
"Satisfied"
Worst expiernce with some salesman and at Mitsubishi the sales man seem he didnt know what he was talking about until some gentle men came in after the first guy, I dont recall hes name but he was from Wasco!!! Overall Im satisfied and got my new Mitsubish!!!
"Sales People Seemed Uninterested In My Business"
09-19-2014
Contacted the dealer about a car that they had listed. Took about 4 days for me to get a call back. When I did, they left me a message that sounded like they did not care about my business and it sounded like he was forced to call me back. I called him back two times and never received a return call again. I purchased the same care from another dealer with great service!
"Horrible Service"
09-19-2014
Like an idiot i returned to Mitsubishi after buying 3 cars from them. Every time Ive been there service has been lacking. This time I went in and told them that i was a definite buyer and just wanted to get a car. The salesman left to deal with other people after saying hed talk to his manager. I sat there for an hour without being able to talk to anyone after that. They just lost an easy sell. Im never going back
"Customer Service No Help"
09-19-2014
CALLED IN TO INQUIRE FOR A PRICE QUOTE ON A VEHICLE AND NO SALESMAN TO TALK TO.....SWITCHBOARD SAYS "PHONES NOT WORKING RIGHT"; NO EMAIL REPLIES FROM SALES.......ADD PICS LOOKED GOOD, MAYBE ITS A BAIT N SWITCH SALE TACTIC.
"Excellent Customer Service"
I came into the Mazda service center over this past weekend, to get me oil changed. I have to say that the there customer service really blew me away, its one thing to be nice and do your job well. These guys are not messing around, from the moment I arrived it was excellent communication and they really seemed to go out there way to help me in anyway that they could. I was not expecting to need brakes as well and they were able to get them done while I waited in the Lounge area. I am so glad to finally find a group of mechanics that you can trust!!!
"Terrible Service"
My husband and I went to get our car serviced because 3 das after we had baught the car it turned off on us while we were driving . The mechanic said the car was fine it took another 3 visits for them to fix it and they were ignoring us when we were asking for help. The mechanic still never found the problem I almost had an accident while I was driving my car because it turned off when I was on the free way I will never buy a car from here again.
"Excellent Sales Team"
I went down to Bakersfield Mazda as I was looking for a car for my oldest son, he has his eye on the Mazda3 and after my online research they are very affordable. I went in knowing exactly what we wanted and to my surprise we were able to make a deal, the sales and finance team were excellent and they also gave me a great price for our trade in. I felt comfortable and not pressured in any way, I think it definitely pays off to do your research. I had always heard good things about this dealership and two of my friends own Mazdas as well.
"Satisfied Happy Customer"
I have spent hours of researching online to buy a new car, I must say that I was quite impressed with the inventory Bakersfield Mazda had to offer, such a grand selection to choose from. I went into the dealership knowing what kind of car I would be purchasing and also what kind of price I had in mind. The process went rather smooth and your now hearing from the proud owner of a brand new 2014 Mazda3!!! I just thought I would take a few mn. and right this review to give this dealership some credit where it is due. I am one Happy customer, the salesman did an excellent job and was car savvy so thank you Mazda
"Mitsubishi Eclipse"
I contacted the dealer about a car they had online. I spoke with a salesman and gave him my number as I had some questions about the car. I never heard back from the salesman or the dealership and the car is still listed online. I guess they dont like dealing with people from out of state.
"Still Looking"
09-04-2013
With my credit situation not sure if I was offers the very best deal possible But I will be waiting
"This Car Can Move!!!"
09-04-2013
I am the proud owner of a Brand New Mazda3 Speed, I love it so much from the time we walked onto the lot it was a go, although I will say Sales guys were a little pushy but other than that it was an awesome easy experience! I will be back when I need another car...
"Superior Business"
01-22-2013
My husband and I received super customer service from the moment we pulled up to the time we drove off in our brand new 2012 galant. Our sales guy was terrific and the finance manager was superb. We received a super deal and definitely recommend buying a car here.
"Terrible Service"
Service department cuts corners and does horrible work. On a recent tire rotation, the mechanic stripped a lug on my car causing damage not only to the rim but also to the hub. Found out a couple weeks later. Dealer gave the run around at first that manager went home at 2pm or that he was "out sick" every time i called. Dealership eventually replaced hub but would not fix damages to the rim.
"Chrysler Town And Country"
Alex and Nelson are not trying to sell you are car they are trying to help you get into a car and we really appreciate it. They provided us with personal transportation while our car was being serviced. They really made the buying experience pleasent. We have already recommended them to our friends.
"Mazda 3"
When we first got here we where upset, but everything worked out, very happy.
"Dont Go To This Dealer!!!!"
I regret ever buying a car from these jerks, they took 5 months to pay my trade in, and they dont even do the maintence right.
"Wonderful Experience"
09-04-2013
THIS DEALERSHIP IS FULL OF PEOPLE WITH GREAT ATTITUDES!!!!!I FELT WELCOMED FROM THE MOMENT I WALKED TIL THE MOMENT THE SALE WAS COMPLETE. SALES DID A GREAT JOB TRYING TO FIND ME THE "RIGHT" CAR. THE FINANCE MANAGERS GOT ME THE BEST DEAL POSSIBLE, WHICH IS SOMETHING YOU DONT SEE VERY OFTEN. I LEFT THE DEALERSHIP WITH A BRAND NEW CAR AND UP TO THIS DAY I AM VERY PLEASE WITH MAKING BUSINESS WITH BAKERSFIELD MAZDA!!!!
"Great Experience"
01-22-2013
FROM SALES TO FINANCE THE SERVICE WAS EXELLENT!!! EVERYONE IN SALES HAS A GREAT ATTITUDE, SINCE THE POINT THEY GREET AS YOU WALK IN TILL THE SALE IS COMPLETE. FINANCE DID EVERYTHING THEY COULD TO GIVE ME THE BEST DEAL POSSIBLE. THIS IS SOMETHING THAT NOT EVERYONE DOES. I LEFT THE DEALER WITH A BRAND NEW CAR AND UP TO THIS DAY I HAVE NOT REGRET THE PURCHASE.....
"Made Me A Believer"
01-22-2013
From the receptionist to the tech guy, they turned a bad situation to good. Went in with an annoying recall issue. Frustrated about the time I had to spend waiting for repair, the receptionist could not have been nicer. Tech guy was very helpful. Overall highly recommend to my friends.
"Service And Repair"
the service sucks, take a long time in a simple change of oil, is expensive and the Miss Catrina is angry all time and rude..
"Customer Unfriendly"
01-22-2013
I would not recommend this dealer for buying a new car or for service. The salesmen and managers are looking to do something "to you" rather than "for you". A routine visit for an oil change took over two hours, and they tried to "upsell" additional service not recommended by the manufacturer. I bought a good car from a poor dealer.
