"Outstanding Car-buying Experience!"
I visited Kirby Subaru on a Friday morning, having briefly traded e-mails with the internet sales department. I was pretty sure I wanted an Outback, but wasnt sure whether I should lease or buy. New or used. Robert Papandrea "The Italian Guy" was on hand to assist me and we both had a great time. Hi personality was wonderful and he was very knowledgeable. He took the time to explain why leasing a 2018 Outback was a better fit for my situation, particularly since I am a first-time Subaru owner. I would experience all the benefits of the lease offered by Subaru and get a great car. It was a great experience and I highly recommend John and the rest of the crew at Kirby Subaru.
"Kirby Auto Review"
Wonderful assistance from my sales rep Bobby Negrete AND from finance manager Dean Goldfarb & “JP†the tech guy. Everyone else at dealership were friendly & helpful also.
"Great Dealer"
10-06-2017
Just bought a car at Kirby Subaru in Ventura. My salesman Robert was amazing. Expedite the process and gave me a fair deal. He actually came in on his day off to put the deal through.. on my day off. I highly recommend this outfit. Call Robert at Kirby of Ventura if want a good deal and a pleasant buying experience. I also met the sales manager (forgot his name) and he was great. Good luck!!
"Great Dealer"
10-06-2017
Just bought a car at Kirby Subaru in Ventura. My salesman Robert was amazing. Expedite the process and gave me a fair deal. He actually came in on his day off to put the deal through.. on my day off. I highly recommend this outfit. Call Robert at Kirby of Ventura if want a good deal and a pleasant buying experience. I also met the sales manager (forgot his name) and he was great. Good luck!!
"Great Experience With Robert Buying New Subaru"
We had a great experience with Robert in picking out and purchasing our new Subaru Forester. Everyone involved were easy to deal with and made us feel at ease right from the moment we walked onto the lot. Great group of people and would recommend Kirby Subaru to anyone looking for a new car.
"Amazing Experience - Go See The "italian Guy""
Thank you Robert Papandrea "The Italian Guy" you made the process to lease our new 2018 Crosstrek so easy and painless. Appreciate all your help. You are our "Italian Guy" we will contact when we are ready for next one. Thanks Anil
"Ask For Bob Indy At Kirby Ventura!"
The experience was brought full circle thanks to Bobs incredible personality and approach. Patient, compassionate, knowledgeable, thorough, astute, lighthearted- those are just a few words to describe him. If you want a genuine, low-pressure car buying experience with someone that listens and pays attention to the small details, do yourself a favor and ask for Bob Indy! Subarus sell themselves but hes the primary reason I returned to this dealership after shopping around.
"Kirbys Henry Garibay = Crossteek Buy=a Breeze!"
Wish Kirby had a dealership in Santa Barbara but that being said, they deliver a very customer service driven experience. I called ahead of time, and Henry did much of the transaction on the phone so that when I got there Henry Garibay could focus on a very thorough tutorial on ALL the fun and safety features of our new Crosstrek. Financing was easy despite some challenges with my credit and the finance guy was super efficient. Overall this whole transaction was really positive!
"Ask For Alex"
Great experience. Alex Iker is the man. He helped me find the exact car that I was looking for. Never once felt like he was trying to sell me something that I didnt need (unlike at many other dealerships). Able to get the price very close to what I was asking for. Cant say enough good things about my experience with Alex.
"Great Experience With A Used Car Purchase."
Worked with Bob Thacker on a used car purchase. Great experience and honest group to do business with. Thanks again. RF
"Fantastic Dealership And Employees"
My experience with Kirby Subaru was far and away the best Ive ever had at any dealership. They quoted me the best price, had the exact car I requested ready to test drive when I arrived, and they didnt play any games or try to drive up the quote at all. Bob Thacker is a straight shooter and an all around good guy. I never felt he was pressuring me or trying to play some angle that would change the deal we had agreed on. I would absolutely recommend leasing from Kirby and specifically working with Bob Thacker.
"Best Experience Ever"
Very honest, informative and helpful experience. I am recommending it to all my family and friends.
"Go See Alex Iker"
Dealing with Alex at Subaru Ventura was the best experience ive had buying a new vehicle. Not only did he work with me to find the car I wanted, but he also worked to get me the price I was looking for. Fair and professional, thats all I could ask for. Thanks again Alex! -Chris
"Quick, Easy And Knowledgable."
This was our second car purchase from Kirby Subaru. I made it a point to return here when I was buying our second vehicle. Mostly our salesman, Jordan French, was very helpful and we never felt pressured while shopping. Thanks Kirby Subaru!
"The Outback , Welcome To The 21rst. Century"
I originally wasnt going to purchase a vehicle until next month, but having met the sales person (Robert Papandrea), we decided to go for a test drive. He pretty much let me go where I wanted to go, some dealers have a specific route, he obviously didnt or since he was sitting in the back seat had no choice. He was informative, and explained a large shopping list of items found on the vehicle, a 2017 3.6R. We returned to the showroom and discussed pricing, options, color of vehicle, interior etc. The color and interior (forest Green with a brown interior) was a bit rare and so they (Kirby) traded one of theirs for a Green/ Brown Outback which arrived the next day from another dealership. All along Papandrea kept us entertained, informed putting the package we wanted together. Paperwork was basic and he introduced us to the various other persons involved in the purchase of our new Outback. Both my wife and I felt welcomed by the staff and the sales rep. No pressure,easy to talk to, able to answer all of our questions, both financial as well as mechanical. At the end, when we sat in our vehicle, another member of the staff walked us through the many features our vehicle had. I think we are both ready for College AGAIN. The difference between our first Outback and this one is two centuries. Welcome to the 21rst century.
"So. Cal Elementary Teacher"
Robert Papandrea and Kirby Subaru provided a wonderful car buying experience. I was really apprehensive about the whole process. All of my fears were relieved. The staff stayed after hours to help me drive away with my new Crystal pearl Outback. My first Subaru ever. WOW, thank you!
"Outstanding Experience"
We investigated various options to purchase our Subaru and we decided to purchase with Bob at Kirby. Our decision was based upon our first visit, a follow up test drive, and purchase. Bob made us feel that we were the most important aspect of the purchase. He was patient, knowledgeable, and most important he did not pressure us into buying something we did not want.
"Excellent Team!"
Bob Thacker is an excellent salesman, and a wonderful person. He made the car buying process a pleasure! I feel a real sense of integrity from all team members, which is very important to me. Thank You! I will continue to be a loyal customer, and will highly recommend Kirby Subaru to anyone who asks.
"Looking To Lease An Outback"
I went in to check out the Outback, mainly to test drive it Id spoken with two Outback owners, who are friends, that had highly recommended I try one out I hope you get Francisco Vazquez to help you if you want a solid, positive and friendly experience Totally knowledgeable (you could almost not read the owners manual after he covered what the van could do) Steered me to the perfect Outback I initially had spotted a vehicle that was really beyond my means , which he and I mutually figured out, without arguing That could have easily been a deal killer, instead I walked away educated, happy, and loving my new Outback It perfectly fits my needs and more!
"Excellent Car Buying Experience"
Bob Thacker was genuinely warm, friendly and completely knowledgeable of the feature of the Forester I purchased. My price was met and there was no pressure applied. I was relieved to have such a pleasant experience. Bonus: Bob is very knowledgeable about jazz as well and his discussions about various artists and performances added a lot to the experience.
"Great Experience"
Just wandered in without appointment to test drive Subaru models. Met by Bob Thacker - my lucky day. He taught me all about the different models, their equipment, pros and cons. I was able to decide on a car that first appointment. Went back after a couple of days to make the deal. Again Bob was very helpful and friendly to me and my husband. The financial process went smoothly, they met our price. I would especially recommend Bob for women shopping alone. No talking down to me, and he was charmingly chivalrous!
"I Love My New Subaru!"
Highly recommend this dealership! I am a first time buyer and Jeff made the entire experience a great one. I am so happy with my purchase!
"Great Customer Service"
I came in and bought a used Outback. Jordan was the sales guy we worked with and he was great. Very friendly and professional. Not pushy but very knowledgeable. All other employees seemed very nice too. Definitely will recommend Kirby Subaru to others for great customer service and great cars.
"Henry Garibay"
Thanks Henry for a pleasant and low pressure buying experience this weekend.
"Needed A New Set Of Wheels!"
Recently got in a car accident so i needed a new vehicle. I previously owned a subaru so i thought why not give them a shot. Was considering switching to honda for some silly reason. They had a used honda in stock so i wanted to check it out. As i parked i was greeted by a mr. Bob thacker who had an inviting personality. I explained my situation and he was happy to help. After seeing the entire inventory i decided to stick with the impreza. Best choice ever, its a great car and every safe. It kept me perfectly safe when i was involved in the accident so why switch cars. In the end bob answered any and all of my questions . He made the entire experience inviting and easy. I actually had a good time, it was nothing like the "dealership stereotypes " you hear about. He made everything crystal clear and straight forward. He even made follow ups to make sure everything was going well with the car and that i was enjoying it. Totally awesome. This is my second time getting a vehicle from kirby subaru. And i dont see myself going anywhere else. Great staff all around!
"First Lease Experience"
Jeff Albrizzio made our first Lease experience seamless and smooth ! We were not sure which Lease option we would take with receiving several correspondence in the mail from not just Subaru Finance, but other "re-finance" lease companies . I met Jeff during a Service appointment, he briefly explained Kirby Subaru "buy-back" program and how we could acquire a new Subaru Crosstrek with placing least amount of money down. I remembered this as our Lease Agreement came closer to expiration. I contacted Jeff to schedule an appointment, well the next thing you know, we were driving off in a new 2017 Subaru Crosstrek - Voila !!! Thank you Kirby Subaru and Jeff Albrozzio for going Above and Beyond !!! Annette Ortiz Wayne Mac Intyre
"2017 Subaru Forester"
Alex Iker of Kirby Subaru of Ventura did an outstanding job in helping us purchase our new 2017 Subaru Forester. He was constantly in our side ready to answer any questions we might ask. He also help us pick the color (White) we wanted, which was not available in their current inventory but was able to get from another Subaru dealership. I highly recommend purchasing your next Subaru at Kirby Subaru of Ventura and ask for Alex Iker.
"Excellent Customer Care"
05-03-2017
From the time I bought my car, to any time Ive had to visit the dealership - Ive always received excellent customer service and 100% quality care. Always an easy and comfortable experience.
"Great Staff. Great Car Buying Experience!"
Jeff Albrizzio was fantastic from start to finish! We had a great experience buying our new Outback. He answered all of our questions and provided us with a ton of information about the various features. All of the staff were very friendly throughout the car buying process. We highly recommend Kirby Subaru of Ventura!
"Easiest Car Purchase Ive Ever Made"
Scotty was very helpful and responsive. He answered all my crazy questions with humor and grace. I never felt the stereotypic pressure that one hears about. I would buy another car from him and this dealership in a heartbeat.
"New Crosstrek"
Great Place! The entire staff was super friendly, and it was a much more relaxed, low stress process than I experienced at other local dealerships. I definitely recommend if you are in the market for a new car.
"Honest And Straightforward!!!"
Our sales rep Alex Iker was honest and straightforward. Extremely helpful and best of all, he got us a flippin AWESOME deal (I know because Ive been shopping for a used Subaru for months and knew what was out there). Definitely not like your stereotypical "vulture" car sales type. I would definitely seek this guy out if youre planning a purchase.
"Best Subaru Dealership In Ventura County"
Best Subaru dealership in Ventura county! My man Francisco helped me get best car a Subaru Wrx at best prize.
"Stellar And Personable Customer Service!"
I purchased a certified pre-owned Subaru WRX from Francisco Vazquez at Kirby Subaru of Ventura and am absolutely thrilled with my purchase. I did plenty of research on the vehicle prior to calling this dealership and speaking with Francisco who assured me he would take care of me - and he lived up to that promise! I traveled from San Francisco to Los Angeles to purchase the vehicle and Francisco even picked me up at the airport to make the buying process as smooth as possible. I would recommend this dealership and Francisco in particular for anyone thinking of buying a Subaru, whether its your first or follow-up purchase. The staff is top notch!
"Great Sales Service From Jeff Albrizzio From Kirby"
Just bought our 2nd Subaru since moving to Southern California and Jeff Albrizzio from Kirby was extremely knowledgeable and friendly through out the entire experience. We live in Thousand Oaks but were so impressed with our experience in working with Jeff, we made a point to purchase from Kirby Subaru of Ventura. They continued to work with us and made buying our second Subaru a great experience. Debbie Fishburn
"A Great Experience Leasing With Kirby Subaru!"
I really cannot say enough about how painless, but rather enjoyable the process was to get into a new Subaru from the Kirby team in Ventura. They were attentive, polite and willing to go the extra mile to ensure I was truly getting the best vehicle for me & that I was leaving a happy, satisfied customer. Im really excited about joining the Subaru family & am so proud to be driving a new Outback!
"Customer"
Extremely happy with our purchase at Kirby Subaru in Ventura. Our Sales Consultant, Jeff Albrizzio, was helpful, patient, kind and brought our car to us. He stayed and slowly walked us through the features on the outback. Answered questions, went over things as needed. Awesome employee! Thank you for oureading new Outback!
"Great Experiance First Time Buyer"
Just came home with my 2017 Subaru Impreza Hatchback. Im a first time buyer and I was treated with the up most respect. If you are looking for a Subaru go see Francisco Vazquez, he was very helpful and kind. Thank you to the Subaru team for all your help and honesty.
"Customer"
Alex was excellent all during the buying process. I would highly recommend seeing him to buy a new or used car
"Quick And Easy"
It was the most relaxing and fast experience ever. I may go back for my second vehicle within the month!
"Kirby Subaru Is The Apple Of Car Dealers"
Ive had the pleasure of purchasing three Outbacks from Kirby Subaru and their sales staff, service reps and office staff are all top notch people with a customer service focus. Salesmen Jordan and John French are outstanding gentlemen who kept me updated during the entire transaction over the last few weeks as I waited for my 2017 Outback to arrive. Service Manager, Hector Espinosa, and his service team (Troy, Ron, Paul, Gabby) always offer excellent customer service to keep me and my car happy. I highly recommend Kirby Subaru of Ventura.
"Good Sales Service From Francisco Vasquez At Kirby"
The sales person - Francisco Vasquez - was professional, helpful, reasonable, and inspired confidence. It was apparent to me early in the interaction that he would be a good person to buy a car from, which I did. The rest of the Kirby staff (financing person, other administrative people) were also competent, helpful, and friendly
"Excellent Service"
Went looking for a car we had seen online that ended up being sold the same day just before we got there. We were greeted by Henry Garibay and informed it was just sold so he ended up show us other cars they had in stock that were comparable. We found one that was such a good deal we could not pass it up. Henry was incredibly helpful, informative and friendly making the entire process enjoyable and smooth.
"Great Experience Buying Pre-owned"
Kirby Subaru made the car buying experience fun. I worked with both Alex Ilker and Jordan French and the process was easy. They offered competitive pricing and better customer service compared to other dealerships.
"Well Worth Shopping At Kirby Subaru Of Ventura"
We found the Subie we had been looking for after lots of searching; and when I contacted Francisco Vasquez he gave me all of the vehicle information, answered all of my questions, and when my husband and I met with him, he gave us a very satisfying sales experience, when buying our 2015 Subaru Forester Limited. The whole process was handled efficiently including the paperwork, which was seamless. They got us on our way home with the car we had wanted. I would rate this dealership very highly, as we were treated very well by three staff members, especially Mr. Vasquez. I recommend his sales expertise, and we wont forget how well we were treated. I would recommend Kirby Subaru and Francisco.
"Great Experience At Kirby Subaru"
Just bought a new Subaru Outback from Alex at Kirby Subaru. Great experience, no hassles and an excellent price. Place was clean and neat, staff was friendly. The sales process was a breeze.
"New Car Buyer"
Absolutely the best customer service! Professional and dedicated to customer satisfaction. Robert Papandera helped us find a family car that suits our lifestyle and budget. He was so friendly, explained all the details and guided us through the finance process with ease!
"My First Car"
Jerrys been helping me out for weeks trying to find my car for me and was the first yellow series Ive seen on the street before anyone else! highly recommend going to this dealership for a friendly and negotiable team!
"Awesome Service"
I went to the Kirby Subaru dealership to buy my very first car. Scotty was so quick to help and made the process super easy! He is very knowledgeable and made my car buying experience greater than I could have imagined. if your in need of a car go to Kirby Subaru!
"Good Service "
01-31-2017
Talked to Papa at the dealership. He seemed very nice and helpful. He had a no rush, no pressure attitude which is good at a car dealer. Possibly looking forward to purchasing a vehicle.
