"Decent Dealer, Horrible Service Center"

05-23-2016

Purchasing my wifes car here was just an average experience. While the staff was friendly, they were not very engaging. It just didnt feel welcoming. But the one star isnt based off of that experience. Their service department is horrible. They overbook their appointments and forget walking in. They treat you like an idiot for not making an appointment. I should have known I would have problems from day one when we purchased the car and they didnt have anyone available to wash it before delivery. This was after sitting and waiting in the service area for more than an hour. That sounded strange to me because it was the middle of the day in the middle of the week. They asked me to come back another day and they would offer a complimentary wash. When we tried a few days later to get that done they were rude and dismissive like we were bothering them. The same when we tried to claim our complimentary oil change. My wife will not return there because of the way she was treated and goes all the way to Bob Wondries in Alhambra to get her car serviced, even though we live 3 minutes from Colley. Normally I service my car near my work, but that wasnt going to be possible this last time so I figured I would give Colley another shot with my Ford vehicle. Overbooked and unapologetic about it. Worst service center I have ever experienced.

"Ordinary Service"

every things were fine but two things: 1- there were no resting area for costumers, No coffee and no water. I was about 5 hours there without any drinks. 2- The paper works process is unnecessarily long. for example my agent gave me some papers to sign, took them to finance manager and then brought some new paper for sign. this repeated 5 times. I could signed all paper all together.

"Great Service"

My nephew now owns this vehicle and he brought it in for service. Since he lives with me, he is leaving the vehicle under my name.

"Great Service"

My nephew now owns this vehicle and he brought it in for service. Since he lives with me, he is leaving the vehicle under my name.

"Ford Fusion"

12-22-2015

Dropped off my car at 7:45am and picked it up at 1pm. Everything done well, what more can I ask for??

"Very Helpful"

I had to replace the mirror piece of my side mirror. Normally, you replace the mirror and mirror assembly. They were able to replace the broken mirror, and not have to replace the mirror assembly, saving me a few hundred dollars.

"Great Service And Clean Facilities."

12-22-2015

The service was great, it was quick and efficient. I have been dealing with the service department for several years now and have always been satisfied.

"Great Place With Great Cars."

My Fusion Energi purchase has been a positive experience from the beginning. I was unsure of the benefits of a plug in hybrid so I took advantage of Fords two year lease program. My ownership experience has been pleasant surprises all the way. The dealership purchase was no hassle, my first scheduled service was free, (thank you), and the car is everything I enjoy about driving.

"Good Experience"

the sales rep, Ishmael, was very attentive and considerate. Betty, in financial dept, was extremely helpful and competent.

"Repairs And Service Fast."

12-18-2015

Gary was great as always. Got my oil change and other things done fast. Dont change a thing!

"Service"

12-18-2015

I was promptly written up and the service was completed while I waited. I was in and out in about an hour and a half. No dramas.

"Sales"

Tyson Roberts was absolutely amazing! He helped me so much! I didnt end up buying the car because I was just shopping around but I definitely will come back to Colley Ford and will recommend him to all my friends and family.

"Friendly Staff"

I was hoping to purchase the car through my small business (sole-proprietorship). However, this would have changed my interest rate, as my business had not existed long enough (1.5 years). I found the sales people to be kind,nd they made every attempt to assist me in the best financing options. The process always takes longer than I would like, but it is a major purchase. This is the second car we have purchased at Colley Ford. The last one was purchased when the dealership was on Citrus in Covina, 30 years ago. I absolutely love the Fusion. It has all the conveniences I need. No more cell phone tickets. Everything is done with a voice command. They are great people over at Colley. Attempts were made to sell me extra features, but there was no pressure. I gave up a Saturday afternoon to get a great car.

"2015 Ford Mustang"

I want to thank Tyson Roberts for helping me find my perfect vehicle. I drove off in a 2015 Ford Mustang that I have been looking for. This guy knows so much about Fords I figured Ford was his last name!!! All seriousness, thank you Tyson and the crew at Colley for hooking me up.

"Great Service "

12-07-2015

The staff here is always amazing. They always try to go above and beyond expectations and have even went out of the way to buy my son some toys. This time was no different as they had to get our new fusion from a different dealer so that we could get the color my wife wanted. So many thanks to everyone who helped particularly CJ Colley.

"Good Salesperson"

12-07-2015

amanda, the salesperson, went out of her way to assist us in purchasing the car. there was no pressure selling and she was very patient with us. Mr. Dale Hopkins was easy to do business with. like amanda he tried his best to accommodate our options etc.

"Great Service"

12-07-2015

Service is always great and the people are always friendly.

"Great Service And Convenient Location "

12-03-2015

I have always found Colley Ford personal to be curtious and professional. I take my Ford products there for repair and maintenance and am never disappointed. Duane

"Owner/lessee"

Always a great experience. The employees at Colley Ford are always so helpful and friendly.

"Fast And Courteous"

12-01-2015

Service fast and courteous.Responded to appointmentquickly.

"Auto Repair"

Colley Ford helped me come up with a plan of action that met my needs and my budget. Thank you for helpful and considerate approach!

"Good Service"

The staff was nice and friendly but something now is leaking from my truck so I need to bring it back it.

"Mr. Jerry Lockwood"

12-01-2015

They did a good job of taking care of my car in a timely manner.

"Check The Battery First!"

I had to bring my 2012 Ford Focus back twice to get a problem fixed. You replaced the battery, and subsequent to that I kept getting "low battery" warnings. I brought it in, and you said you couldnt reproduce the problem and returned the car. Fortunately it didnt seem to affect driving. Still, I had no trouble triggering the warning, so I brought it in again when I needed an oil change. This time you said it was a bad battery that had been installed. Didnt you check the battery the first time? How about when you installed it? At least your customer service is great.

"Car Purchased"

The first person I talked to was Betty on the phone, then Ken when I got there at Colley Ford, and Corey put the deal together. I dont have excellent credit so it was challenging for Corey to get the financing for me. But he was able to do it. I needed a vehicle and these 3 people were able to make it happen when I didnt think it was doable. Thank you very much for all your hard work. Tony S.

"Took Half The Time"

The staff was helpful. They are not perfect, but they do wish to make your experience a good one.

"Great First Impression! "

11-19-2015

The service was great and timely. I will definitely come back, already recommended this dealer to husband to get his car serviced

"Great Car, Great People."

I purchased a C-Max after getting the opportunity to test drive the other plug in hybrids we had been considering. Our sales consultant, Ken, was great to work with as we considered the different options. The whole experience of buying the car was a pleasure.

"Solid Staff You Can Trust! "

I was so busy with my job that I hardly had time to do anything but drive home, take a shower and go to bed just to do it all over again. The staff at Colley Ford were flexible, fast and honest. I got a wonderful deal without a fight. I felt that the men and women I worked with were that of substance and honor. Im very happy!

"Vehicle Owner"

Gary Woods was very helpful and explained all of what was needed for my car on this visit. He seemed very knowledgeable. The work was completed in a timely manner and I was kept updated throughout the process.

"Ford Fusion"

I purchased a 2016 hybrid ford fusion. The service was good and the staff couldnt of been better.

"Great Service"

11-04-2015

I bought my Ford Fusion at Colley Ford last year! The service was great . I bring my car to Service Dept. for oil changes and service . Everyone always so friendly .

"Great Service"

I purchased a certified used 2014 f150, the staff was really helpful with all my questions. And it was worth the 30 mile drive from my house for the type of service I received. Including a text later on that evening tanking me for my business and hoping I enjoy my truck.

"1st Service Here"

Overall good. First service at this location. The showroom could use some updating. Service Manager great and helpful. Cashier doesnt smile, interact, or seem to like her job.

"Great Service"

Quick and easy service Convient Appointment speedy dropoff prompt delivery

"Buying A New Car"

The staff that helped us was great . From Betty that initially greated us to Ismael, our sales person. The "closer" was rude and the Finance guy was abrupt and talked too fast, but other than that, it was a good experience.

"Happy Customer"

Dealt with Nick Wilson in sales and he was great. He immediately understood what we were looking for and found it. No pressure "heres the car this is what I can sell it for" beat everybody else hands down this was all on the phone. In person it was no different, very professional everything was as he stated. The finance person was just as friendly and professional, she made it painless. During delivery Nick explained it all and made sure we understood all we needed and were comfortable. Called a couple of days later to make sure we were happy and to see if there was anything else he could do. Would not hesitate to call him again for another Ford.

"Great Experience"

10-15-2015

I was very happy with my experience. The dealership staff was very professional and personable. They also were very upfront about all the aspects of the purchase.

"Good Service"

Everybody at Colley got my vehicle in and out within a couple hours. Much quicker that I was expecting.

"Friendly & Knowledgeable Staff"

The staff was friendly and knowledgeable. In purchasing my new car, I had a lot of questions to ensure I was making the right choice. The staff was patient and answered all my questions, suggesting a variety of Ford models to best determine my wants/needs in a vehicle.

"Clean Facilities But Needs More Employees."

Everything was nice and went smooth, only problem was the long wait to do an oil change. I do believe that 4 hours of wait to get my car oil changed seems too excessive. I was told it would be 3 hours initially since its a Saturday but even with that you cant say that the length of time is still reasonable?

"Great Experience !"

This is the third car from Colley in 7 years or so. To be honest, I didnt like Colley Ford because we had a bad experience in 1997. However, things change and now I wouldnt go anywhere else. Im glad to see that Matt is back as he was very helpful but Nick truly put up with me and was great through the entire sales process. Nick was percistant and was there every step of the way. I hope Ford recognizes him for what a great salesperson he is. It was also great meeting C J Colley.

"Great Experience"

Purchased a 2015 Edge, had looked at couple of other dealerships and some on-line. Nick was great, asked what I wanted and then went looking and within 10 minutes called back and had found a couple of vehicles. He had great pricing which made the choice between the two vehicles easy. At the dealership things were pretty straight forward, discussed my interest in a couple of the usual extras ( extended warranties etc) very reasonable prices and the deal was done. A couple of follow up phone calls from the dealership to make sure we were happy and that things had been done and explained properly. So far a very pleasant experience and can highly recommend you call or go in and see Nick Wilson.

"Great Service!!"

I leased a Ford Fusion. They helped me get into a vehicle that is not only affordable but is very nice!

"Ford Edge"

We have recieved the very best service in several cars we have gotten from your dealershi..The staff is always pleasent is works with getting us the best deals possible.....Its always a pleasure to come to Colly ford which we will again in the future the new Ford Edge that we got is a very safe and sporty looking vechile....Just love it.....

"Colley Ford Glendora, Ca "

I had the most amazing experience buying my 2016 Ford Fusion with Nick Wilson at Colley Ford in Glendora, CA. He started helping even before I got to the dealership by e-mail. He went above and beyond to satisfy me. His manager Corey Davis also went above and beyond to get me the deal I wanted. Overall I would highly recommend Colley Ford in Glendora, CA to everyone.

"Honest And Polite"

They could have charged me when my transmission went out but instead they did all the work and supplied the parts free. This was due to a recall, but I had not heard of it. So they could have taken advantage of me but did not. They were polite and accommodating.

"Pleased With My Service Experience"

09-15-2015

I had my 2012 Fork Focus Titanium serviced at Colley, and the service person was very kind and helpful, and my car was ready when they said it would be, and I was quite happy with the service people, and the service I received.

"New Car Buying Experience"

Eric Rickett was most helpful and kind and did a fantastic job!!! He answered all of our questions and was very informative. Thank you, Eric!!!!

"Excellent Dealership!!!! Amazing Staff!!!!"

We arrived at the dealership 5 minutes before closing. There were no more customers on the lot. A salesman came out right away - Tyson. He was awesome! He was ready to go home. He was extremely helpful. He let us test drive an Explorer. He then took my info to qualify me - The Ford finance was gone already. He said he would call me back by 9 the next morning. He called me right on time and told me that that I was approved!!! At that time I decided to go for a Fusion. Tyson was very knowledgeable. He answered every question I had on the spot! From Tyson, the sales manager and Norma in finance these guys are EXCELLENT professionals!!! Norma in finance was Awesome! Not to mention we came on Labor Day so you fed us as well! Great experience!!! Top notch dealership! I will recommend them to everyone I know!!