"Amazing Experience"
10-30-2017
They did an amazing job and their employees were friendly and professional
"Ford Of Upland Is Awesome!!!"
JB was a fantastic sales associate, he & Russell were incredible & very patient in answering all our questions & concerns. We got a great deal & would recommend Ford of Upland to anyone purchasing a new or used vehicle.
"Replacement Of Right Hand Window Molding"
They told me how long it would take and they were right on.....
"Repeat Ford Fusion Energy Buyer"
SEE YELP TOO... I came in to have basic service performed on my 2014 (lease) Ford Fusion Energy. A young man walked up and asked if I would like a bottle of water.... 100 degrees outside. We started chatting about my lease coming to maturity in about 4-5 months and he asked if I would like to see a new one. Not having much to do I said sure. Needless to say I walked out leaving my 2014 and getting into a brand new 2017 with the same lease terms and basically the same payment with very little down. Whoo hoo!
"Ford Of Upland"
Salesperson juggling too many people.too rushed. Never went over terms of sale. Waited too long for signing .
"Unable To Identify Problem."
10-19-2017
I have an issue with my 2015 Ford F150 where my engine light comes on for no reason every so often. I have had to bring my my truck back and forth over a dozen times and the problem has not been resolved.
"My Service Stop At Ford Of Upland"
I have been going to Ford Of Upland for many years now and have never had a bad experience. I needed an oil change and the car didnt start as usual that morning . I told the service guy that and a few hours later I had a new battery and all fluids are topped off except for the A/C coolant.
"Service Review"
I took my granddaughter. It was our birthday. Our Service Advisor, Steven Martinez, was very nice. He called us the Birthday Kids. He also told us about the free service I didnt know about. I will be coming back.
"Overall Satisfied"
I have purchased several cars from Upland Ford and had them all serviced there. I have always received courteous service. Everyone has been so helpful. In, fact the employees there both in sales and service have almost been "like family."
"#1 Dealer"
I have been coming to this dealership for over 25 years and never been disappointed.
"Recall On Airbags"
Took car in as a result of recall on airbags. Light was on when took car in, and was still on when picked car up. When called Ford of Upland to discuss issue, was told I would have to pay $110 for them to tell me why the light was still on! Very disappointed in their service.
"Oil Change"
Fast, friendly service. I asked for a shuttle to take me home, and it was ready in five minutes. Very pleasant experience.
"Ford Escape"
Excellent. Above and beyond requested service. Did a free Car Wash, too. (One should ask for this, but I had done that on a previous visit, so was asked whether I wanted one this time.)
"Ms. Karkenny"
I had the most amazing experience dealing with this dealership when I least my brand new Ford edge 2017. Your salesman Hakim Rahim is and has been your most knowledgeable sales man and would recommend him to anyone. Also the manager Mr. Z was easy to talk with and I can not tell you how happy I am with my new car.
"Excellent Service"
Deby in sales and Luis in finance were great through the entire process. Very friendly and patient when I was indecisive. I went in to trade in my car, drove off in beautiful new Ford Fusion. Thank you!
"Raptor Repairs"
I brought my 2012 Raptor in for a driver side mirror that went out of adjustment when you closed the door. I was told that was normal wear and tear? It seems like a a mirror that is worn out in 53000 miles is a bit soon to have to be replacing. I also brought it in for an exhaust leak that was completely taken care of.
"F-250 Service"
Like always, fast, easy and very pleasant experience. Nice waiting areas.
"Ford Of Upland"
Routine maintenance every five thousand miles. The service department writers are always pleasant and helpful and I get my vehicle when promised.
"Service On Heat/airconditioner Problem"
When my heater/airconditioner was stuck and only blew a high volume of heated air I took the first available appointment (several days later) to have it repaired. The repair (replacing the blower) was completed on the same day, and my bill included $980 for labor. I tried to phone both the service manager and the dealer manager. In one case I left a message that was not returned, and in the second case I was told that his message box was full. Im pleased that the work was done promptly and the unit now works again; but Id still like to know what the hourly rate was for the labor--since the car was repaired in one day.
"Ford Of Upland Service Center"
Great experience, helpful, friendly and knowledgeable.
"Maintenance Superintendent"
The entire process was a pleasure not just because of the purchased truck but for the entire experience with Upland Fords staff.
"Buying A New Car"
Everyone was very friendly & helpful. There was no pressure to buy like some dealers
"Ford Of Upland Service"
check in was easy and they got to me quickly, waiting area is clean and cozy.
"2 Thumbs Up"
08-15-2017
Steven Martinez at Ford of Upland has changed my mind about getting my Ford vehicles serviced at this location. Steven listened to all of my request. Had my moms Focus ready in under the time estimate, the cost of my service was under the estimate quote, and was cheerful and respectful throughout the time it took for my moms car to be serviced. Im currently considering taking my Fusion to Upland for service now.
"Not Happy With Service"
Not happy at the service writer because he did not tell me why they didnt rotate the tires until I called him when I got home and read the repair order. He said they couldnt rotate the tires because the wheel nuts were to rounded off. I said why didnt you tell me when I was there. ( I never heard of this before) plus the last two visits I had coupons for oil change and tire rotation for $39.95 but never got credit for them. I have always had my car repairs done here but no more. I will go elsewhere for my service.
"Ford F-250 Purchase"
06-27-2017
I was looking to buy a ford truck at ford of upland. Great service the worked around my demands to get to a conclusion in which both I the buyer and the dealer both agree on and we ended being satisfied
"Great Service"
Service was done quickly and for a great price. A local oil change place wanted $80 just for oil change. At Ford of Upland I got oil change, multi point inspection, youre rotation, refilled fluid etc., all for much less than $80. The technicians also worked through so we got our car back much sooner than expected. They also do not best you up about doing other services. They just do what you ask and inform you of things that need to be done. Highly recommended for routine service! Thank you.
"Owner"
With Kims help and the staffs, all my Vehicle has been taken care off,
"Great Cars"
As far as the service on my Fiesta goes you guys did an awesome job. But your pricing for service on my F150 is ridiculous. I took it to another shop and they did all the work you guys were going to do for the 70k service for half the price.
"The Best Car Buying Experience"
This was a new experience , although I have purchased many cars before. Everything about this people was a pleasant and enjoyable experience. No hassle over the already low price advertised , no pressure of any kind, clear explanation of all charges and more.I felt like between friends. Very worm personal and they treat me with the respect I expected.But the most important thing of all THIS WAS THE BEST DEAL (offer of discount) OF ALL THE DEALERSHIPS I came across . The car Ive got (Ford Mustang ecoboost premium) had more options for less money than everything else I could find across the internet. Thanks guys !!!
"Ford Edge Service"
04-01-2017
My car was taken in on time and ready early. I got a phone call letting me know it was finished as well. Kim in the Customer Service department did a great job.
"Mister"
Fast and outstanding service. They did not have the replacement part and they ordered from New York. The part was received in California in 4 days.
"Ford Of Upland And Great Customer Care"
The salesperson who took care of us name is J.B and the sales manager name is Josh Voss both of these two people are great they listen to what you wanted in the Ford then they found the perfect fit for us at no time did they tried to sell you what was on the lot if you are looking for a great place to buy you may want to talk with Josh Voss and J.B at Ford of Upland
"Great Place! Amazing Staff!"
Such an amazing experience with Ford of Upland. Great people, great deals and it was so easy to buy my truck with them!
"Excellent Customer Service"
Upland Ford service team went above and beyond the call of duty! :)
"Service Department"
Had my Edge serviced at Ford of Upland for some minor problems with my transmission and sunroof. Although they kept my car one day more than projected they thoroughly inspected my car and took care of all my concerns.
"Best Car Buying Experience Ive Had!"
03-06-2017
I went in to purchase my Ford Flex and Ford of Upland, and they were amazing! I was on a time constraint, and knew what I wanted. Pete, BJ, and the rest of the crew worked with my QUICKLY to get me the car I wanted in the time I had available. Ive never had such a great experience buying a car!!
"Ford Of Upland Sales & Service Department"
I bought my Ford Escape Aug. 2016. To my surprise I had a good experience with sales dep.( Eddy Ong) No pressure sale! Showed me everything, informative, tech savvy & offered a good deal! My 1st maint. service apt. Feb. 2017. Very busy service dep., got me in & out in about one hour. Good job !
"New Ford Explorer 2017"
Very good management team to work with, specially manager Pete Voth, he is an excellent person and worker. I love my new Ford Explorer 2017
"Great Service!"
Service writer Steve Martinez is the best! Look up customer service in the dictionary and you will find his picture!
"Great Service"
Took my 2016 F150 into Ford of Upland for an oil change. Asked them to look at my Sirius radio because it was losing signal. Eric knew exactly what I was talking about and had an answer. Had my truck ready to go in 2 hours. Excellent service!
"Ford Fiesta 2014"
Very satisfied with the whole service. Ford of Upland thank you
"Ford Service"
02-17-2017
Great, I love you guys man, I never take my vehicles any where else
"I Had A Great Experience At Ford Of Upland!"
I had a great experience at Ford of Upland! Seriously the nicest people ever, who just want to help. They helped us get a bigger car for our growing family and they were so patient. We couldnt be more thrilled with the Ford Edge that we got! JB and Pete are a great team, they made the experience pain free and easy. I will definitely be coming back to Ford of Upland for any normal maintenance I need and to get any new cars in the future! Thanks guys!
"Flat Tire Repair"
Took my vehicle right in and fixed it without trying to sell me on multiple costly repairs. Comfortable waiting area with vending machines and television.
"Ford Of Upland Is The Best!"
This is our second truck that we have purchased from Ford of Upland and we are very pleased... customer service is great . We are constantly telling people to shop at Ford of Upland
"Car Service"
Great Experience at Ford of Upland- the service department did a great job and kept my car clean.
"Servce Department Review"
Once I saw someone everything went smoothly. I waited in the service area 15 minutes before anyone came out to check in my car. 2 different people said someone would be right with me which wasnt the case. I was the only one waiting. They did get my car back to me the same day. The latch on the driver door had to be replaced. Its the second time since August. They said a faulty one had been installed previously.
"Recent Service"
I brought my car in to have the sun roof fixed for 2nd time. Robert my service rep was attentive and informative. He got me a ride to work and called me as soon as my car was ready. Im a repeat customer and so far never had any bad experiences there. I will keep coming back. Thank you Upland Ford!
"Great Service"
You can tell with in the first two minutes if you will have ok service or great service and at Ford of Upland its excellent service they perform the service l ask for without pushing me for additional repairs or extra cost, The employees are very professional and friendly. This also applies to the new car dealership side as well J.B and Josh are very professional and friendly they listen to what you want in the car you are thinking about buying not pushing you to buy the car they have on the lot this is the second car we will be buying from them if you are looking for a vehicle call J.B and Josh Bruce
