"Shoddy Customer Service"
Inquired about a used Ford Ranger online. The customer service was very poor at best. I felt they werent interested in gaining any new business. No explanation about warranties, etc. Id probably get better customer service at a rundown used car lot.
"Central Ford, #1 Worst Ford Dealership"
I made a car deal with Lidia Perez & Sales Manger AJ. Needless to say they sold the car, out from underneath me. I bought a $700 air fair, made transportation arrangements to ship the car. I called to change the apt time, and they responded with we sold the car earlier this morning. I called the Gen. Manager, all he could say was he couldnt get it back. No Apologies from any of them. If I hadnt called to change my appointment time, I would have flown down, rented a car, shown up at the dealership. Car would have been sold. Would you want to do Business with an outfit like this? Plenty of Ford Dealerships out their, do yourself a favor ,find another one besides this one!
"Awesome!"
Bobby and Mark were super nice and super friendly. They asked what was my budget and suggested cars that were with my range.
"Very Helpful"
My experience was great Julio help me out great man!
"Well Done"
Fast efficient and streamlined except for the cashier who didnt know how to use my passport from wheels for payment. Also it would be nice to have a washed car return.
"Fantastic"
Very helpful and detailed on the service i needed .
"Knowledgeable Dealer"
My service guy was very nice and knowledgeable of my needs. Took care of me from start to finish. Courteous and respectful
"Great Service In Town"
Robert and Sergio were fantastic and made everything easy. I will 100% be sending anyone that is looking for a new Ford to Central Ford!
"Happy Customer"
Service advisor Servando was helpful and courteous ! .
"Highly Recommend!"
I received excellent service from the beginning to the end, thanks to Servando Garcia. (Professional and knowledge service tech).
"Nice Place"
Service department advisor Mr Servando Gonzalez very experienced , knowledgeable and a professional person handing my vehicle repairs, best service and warranty as needed. My service advisor easy to talk and answer my calls immediately. Thanks central ford continue the good work, great employee. Sincerely Repeat Customer.
"Good Customer Service"
Good customers service. Very busy but helped me out in a timely matter.
"Smooth"
The dealer deserves the highest rating! Sale process was smooth!
"Nice.."
fast an personal very atent .
"Nice.."
fast an personal very atent .
"Best Vehicle Buying Experiece Ever"
This was the best car buying experience I have ever had. The sales people werent pushy or overbearing like most places. The whole dealership was very clean and everyone was polite and kind. I would look here again when I purchase another vehicle
"Very Happy"
My experience at central Ford was absolutely wonderful. Prices were fair and vehicle was done in a timely manner.
"Beyond Excellent!!!"
The service DEPARTMENT IS FRIENDLY AND HONEST. . .
"Great Experience"
Great experience with Robert Recio. Extremely happy with my new Escape
"Wonderful"
I was helped by a great sales person Hugo V. He made sure all our questions were awnsered.
"Easy Purchase"
It was good, I attended with professionalism and even allowed the ENTRANCE to the place of my pet
"Great Value, Very Professional"
Fast and simple process. Great understanding no pressure what so ever.
"Great Service"
i went there inside and i was happy to leave with a new car .
"Easy To Do Business With"
Customer service was good, the service adviser was polite and professional. I wouldnt rate the service any more than "good" because nothing was done other than what needed to be done to the car. When I picked it up the car it had dirty prints on the side of the car and windows, I assume theyre just dirty marks from the technicians leaning or touching the car but it was disappointing to see.
"Excellent Treatment"
Oscar and Alex Montes were amazingly helpful through my process of leasing a new 2016 Ford Escape. I look forward to recommending their service to other prospective customers!
"Personalized Touch"
Greeted with friendliness and respect. Waiting time was not long. Car is running good. .
"Well Done"
Fantastic. I knew exactly what I was looking for and everyone I dealt with was very helpful and made it a very efficient and smooth transaction, from Gustavo whom I spoke with initially, to Eddie in sales, and Miguel and Alfons in finance.
"Personalized Touch"
The process was quick and simple. The Central Ford Team helped in every way they could to get me a great deal and optimal service.
"Long Time Customer"
Robert Rocio was Great!! Found the exact Truck I wanted.
"Easy Easy"
the service was fast and well done thank you .
"It Was Good"
HE GAVE US THE HELP WE NEEDED. AND SHOWED US AROUND. ANSWERED ALL OF OUR QUESTIONS THAT WE HAD.
"Hector Hernandez"
great sales personal. Took their time to make us happy with our buy
"First Time Buyer Sandra"
Excellent service. Really found cars that were in best interest for me. I am utterly happy with my purchase.
"Awesome"
My experience here was awesome. I had no problems from the moment i arrived till the very end when i got my car. The people here are very helpful and very welcoming.
"Amazing First Time Buyer Experience!!!"
Central Ford employs were very friendly and helped me get the best deal. They made everything clear and explain everything in details.
"Excellent Costumer Service"
i went to the dealer just to look around and see what kind of car i would be interested in. i ended taking one home. i got excellent costumer service by Eddie Gasca
"Amazing!"
Came in to buy my first car and had a great experience. The sales consultants were very knowledgeable (Anthony Marquez) and very helpful, and Im very happy with the car I purchased. Definitely a go-to dealer :)
"Awesome Attention"
awesome attention from LUIS MORALES, AJ & BOBBY COLON
"Great Customer Service!!"
It was great customer service thanks to Luis Morales and information he gave was clear.. And thanks for Bobby Colon for helping me choose my new Ford Focus ST
"Better Experience Ever"
My experience at central ford was awesome. Luis, one of the representatives at central ford was very helpful. He explained everything related to the purchased and what was best for me. He convinced me that buying a new car instead of a used one was the better choice i could ever take. Now, I love my 2016 Explorer and definitely will recommend to a friend to buy at central ford.
"Mr David"
OUTSTANDING CUSTOMER SERVICE, IT WAS FIRST TIME BUYING A VECHILE AND I AM HAPPY THAT I CHOOSE A FORD AS MY FIRST OPTION. I ALSO LEARNED A LOT ABOUT THE PROCESSES OF BUYING A CAR. I WANT TO PERSONALLY THANK FORD FOR MY NEW FORD FIESTA.
"Great Car Buying Experience"
We went to look at a car, drove off in a new one! We were received by Hugo, he is a very friendly guy. He asked me what car was i looking for as soon as i told him we went to look at it and without asking any further questions went for a test drive. I was nervous driving a brand new car but he was cool about which made me feel good driving the car. The financing process was smooth, wasnt fast, but its definitely not painful since Hugo keeps you entertained. :)
"Great Service"
I just bought a 2016 Ford Focus SE from Central Ford and the service was amazing! AJ Marquez and Anthony Marquez really helped me find what I wanted in a car and I love it! Awesome car and service!
"Great Customer Service!!"
Luis Morales sold us our car, he was very helpful and informative, Making sure we knew every aspect of our new car before leaving. I recommend coming here for anyone looking for great service, respectful environment, and the best price they can get you!
"Central Ford"
I CAME IN TO PURCHASE MY FIRST CAR, WHICH WAS A Mustang. I received help from Anthony Marquez who was really helpful and a good guy.
"Go To Anthony Marquez! He Will Get The Deal Done!"
What an amazing experience we had working with Anthony Marquez. First thing we would say about him is that he is VERY PATIENT, not overly aggressive, and such a great salesperson. Although we came in very indecisive he helped us find our perfect FORD vehicle the F-250 Lariot Super Duty! Thank you Anthony for making our experience here at CENTRAL FORD in South Gate a GREAT ONE! ASK FOR ANTHONY MARQUEZ! THANK YOU ANTHONY MARQUEZ AND TO ALL THE TEAM MEMBERS OF CENTRAL FORD! -THE MEZA FAMILY
"Bought My First Car At Central Ford"
I was able to get my first car at Central Ford in Southgate! Hugo Virgen helped my Mom and I purchase the perfect car for me! Hugo was very helpful and made us feel comfortable through out the whole buying process. We got a GREAT deal and I got a great car :) Thank you Hugo for being the best salesman and working so hard to get us the Best deal! I totally recommend buying a car here from the best salesman Hugo Virgen.
"Outstanding Service And Buying Experience!!!"
My daughter and I came to Central Ford in search of a used car. We were first time car buyers. We were introduced to Hugo Virgen sales rep. He was very kind and patient with us, and let us view a variety of cars that were in our price range. My daughter was instantly drawn to a particular car. She test drove it and was certain she wanted it. When it came down to numbers, Hugo was able to work out an Amazing deal for us with affordable payments! I believe he went above and beyond to be able to finance us. I thought our first car buyig experience would be intimidating, but it wasnt. Our sales rep. Hugo was very knowledgeable, relatable, super nice and explained every detail to us. We had the best experience here and most importantly my daughter is Super happy with her car! I cant thank Hugo enough for all the hard work he put in to help get us this car. I would definitely recommend buying a car here especially with HUGO VIRGEN!
"Outstanding Service & Car Buying Experience"
My daughter and I came to Central Ford in search of a used car. We were First time car buyers. We were introduced to Hugo Virgen sales rep. He was very kind and paciente with us and let us view a variety of cars that were in our price range. My daughter was instantly drawn to a particular car. She test drove it and was certain she wanted it. When it came down to numbers, Hugo was able to work out an amazing deal for us with affordable payments! I belive he went above and beyond to be able to finance us. I thought our first car buying experience would be intimidating, but it wasnt. Our sales rep. Hugo was very relatable, super nice and explained every detail to us. We had the best experience here and above all my daughter is Super happy with her car. I cant thank Hugo enough for his amazing customer service and all the hard work he put in to get us this car. Will definitely be back for another car purchase!
"Breathtaking, Tears Of Joy"
I would like to thank God first and fur-most along with Luis Morales, AJ Marquez and all the Ford staff for going out of their way to help me get this amazing 2016 Ford Fusion. Wow words cant explain how I feel right now, its like if I just won the lottery. I recommend anyone to come to Ford in South Gate the staff is stupendous they will work with you.
