"Bad Salesmanship "

I was shopping for a new 2017 Camaro that had said it had only 200 miles on it. I drove 2 hours up to this dealership after hearing how they had this car in stock with the Labor Day sale. When I got to this dealership, they let me test drive a Camaro that was exactly the same, but had 1,000 miles on it. They tried selling this slightly used car to me instead of the original car I had wanted. After talking with them, they revealed that that car I had wanted had been used for 3,000 miles and was exactly the same price as a new car. On top of this upset, their sales person named Auto didnt know how prices should work around new and used cars. He tried persuading me to buy these used cars for their new price, and at the same time, gave us a vibe that he didnt want our business there. I was looking for a fair deal, and this dealership tried selling me their worst.

"Great Sales Men! "

Great place filled with great and extremely helpful people!

"Amazing."

I had an amazing buying experience. Being a new driver I had reservations about buying a new car, my dealer gave me the time I need to think about the offer and when I was ready I just pick up where I left off.

"Decent"

I did not end up buying with them due to the truck I wanted was sold. Over all decent service

"Great Place To Get Your Dream Car From"

Coming to Cerritos Penske Chevrolete was the best choice my wife and I had made when purchasing my truck. First, they have the best deals on their trucks. Second, they were willing to still make deals. I walked away with the truck I wanted and did not pay an arm and leg for it. From the sales consultant Walter Martinez, to the sales manager Chris Umer, to the fiance manager Larry Tabarez, they made it a great experience and I would like to thank you.

"Poor Service"

Representative was not friendly - did not ask how Im doing , say welcome to the dealership,etc. I came back because my brakes still made noise and his response was that may be normal - that is wrong and I spoke to GE Fleet who provides me my company vehicle. When he gave me the vehicle back, he said he had spoke to GE fleet and they dont cover changing brakes. I called GE Fleet and they said they never received his call and further, that they did agree I should get my brake pads changed and now Im going to another dealership to get this done.

"Penske Chevrolet Rocks! Love You Guys."

Leah, John and Paul were great, they made this process so smooth, Im extremely happy everything was handle in very professional matter and with great laughs, made me feel like I was with family, I would highly recommend this dealer as i already have someone in contact with, Thanks Penske you guys will always be my #1.

"Always Excellent Service"

I bought my Chevy Volt at Penske in Cerritos. Very fair price for the quality vehicle I received. The Volt is truly amazing vehicle and this is why it has one of the highest customer satisfaction ratings. Service is always excellent. I will definitely buy future vehicles from Penske.

"Satisfied With My Traverse Ls"

First of all I want to say thank you to Reynaldo Torres for his help and knowledge, He was quick on all my question on the Traverse LS I purchased two weeks ago. My apologies for not responding back to you soon but my family and I were enjoying our new Traverse LS plenty of leg room and kids love it. Sad to say sorry Ford Explore could of should of but couldnt afford you.

"Great Service"

I have used Penske Chevrolet for over 2 years now and have been helped by Faith Fujita several times. She and all of the representatives have treated us great and given us great service. A few months ago I traded in a 2006 Impala for a newer car at Penske. The process was trouble free. The representatives walked us through the process & explained all the perks. I would recommend Penske to any family member or friend who was in need of a car. Recently my car had trouble that was covered by the warranty. I was able to use the night drop off service without problem and my car was ready by 3 pm the next day.

"Routine Oil Change"

great experience again. David Canche was very helpful and courteous.

"Came In For A Heat Core Job On A 2011 Chevy Camaro"

I came in for a heater core repair on my 2011 Chevy Camaro SS. I was helped by Faith Fujita. She is a very friendly person and was easy to get along with. My repair was done quickly and at a good price. The service department is definitely at the top of their game. I very much recommend these guys.

"Getting What You Want!"

Great salespersons! Thanks to Aron Herrera, all my questions and then some were answered! All the staff at Penske were very helpful! Great stock and great prices! If your looking for a Chevy truck or car stop there for a look.

"Always Excellent Service From Faith!"

Took my vehicle in for routine service. My Service Advisor, Faith Fujita took outstanding care of me and my vehicle! I told her I had a very pregnant wife at home & she got me in and out in a very short period of time and made sure my vehicle was washed & ready to go. I was treated like family, not just another customer. Thank you Faith & the entire service team!

"Cash Buy, Garbage Security Sys, Dirt Treatment"

06-23-2015

Long story short, you spend thousands of dollars in cash paying off a vehicle right off the lot, install the optional KARR security system, get treated VERY poorly by the service staff after asking questions about how the system works DIFFERENTLY than the stock system, and return home only to find that "the system has been set to a low sensitivity to avoid random alarms going off" WAS A COMPLETE LIE as it continuously goes off approaching the double digits in occurances by itself. Still waiting on any further updates from the Penske Staff concerning the return option I was offered if I was for any reason unhappy with the system (or overly expensive Green Light as it appears), we are GREATLY DISAPPOINTED in the quality of staff in Penske Chevrolet. Drove over two hours to come look at a vehicle listed online after asking for a price that the vehicle would be after tax+ licensing. Upon arriving we were helped in a relatively timely manner, considering there were about 15 or so employees on the clock. Shortly after taking a test drive in a dirty car with crumbs and chunks of food all over the floor, we decided to look past that as it would be the car for us to take home. We figured it was a new-ish listing, so the cleanliness could be taken care of. We purchased the car paying cash from the internet sales manager Michael P. The staff didnt seem too happy with that, for whatever reason, probably because they felt that they didnt accurately price the listing online according to the features it had. There were countless other almost identical listing at other dealerships for the same price; therefore. there should have been no issue. On a different note, the financing agent we worked with was the best part about the visit, he was the most personable, friendly, and accommodating member of the staff that we had a chance to work with. He persuaded us to take the opportunity to install the aftermarket KARR security system. Definitely something we regret spending the money on. After the installation the service center worker Jessica (I dont remember last name, short brunette hair) informed me that she would be the one to show me how the system works/ differences from stock alarm system. She showed me approach of rolling the window down, locking the car, then reaching inside to open the car door. That is a feature that is standard on the normal STOCK car alarm so I asked what the difference was. She decided to call service worker Jose who installed the system to ask further information, and while she was on the phone I asked if he had information as to the possibility of myself altering the sensitivity of the alarm since I was told that there was indeed an impact sensor in the system. The system did not work after hitting the car, or sitting inside the locked car and hitting the steering wheel, which Jose instructed to demonstrate any differences. CLEARLY it appears as though I was sold an overly expensive flashing green light and nothing more, when advertised to "kill the car gas pedal and functionality upon activation of alarm". I asked to speak with someone else as to determine where these missing features were and to see if a refund is necessary since they said the service worker left at least an hour before the car was finished. I was reassured that the system is set at a low sensitivity in order to avoid being set off after any car/motorcycle driving by, so I trusted Johnny Chases words and he said that if there was any issue within the week of purchasing the system if I was decidedly unhappy with the system I may get a full refund and they will pull the add-on system. So I decided to take their word that it was a sound investment and drive home. After arriving home, the alarm went off BY ITSELF at 2 AM, 535, twice around 8 AM, so i called the KARR system service number and was informed that a representative would be in contact to set up an appointment to come fix the system. Few hrs later and no updates.

"Penske Chevrolet Cerritos !!!!!! Must Visit ....."

Are sales rep Rey Torres was the best at his job . We are going back soon to another new car next summer.

"Great Service"

I purchased a 2015 Chevy malibu from Chevrolet penske of Cerritos. Orlando Bautista did a fantastic job, he was extremely helpful and knowledgeable. I would recommend my friends and family to only deal with Orlando.

"Great Service"

People were very helpful and very quick and friendly

"Great Service Tony Lathun!"

Called up Penske late Friday afternoon for Saturday morning service. Brought my vehicle in at 1100 and it was completed by 1330 or so. Tony Lathun provided all the information I needed up front. Nice Work folks.

"Great Service!"

Faith took excellent care of my service needs ... Got the problem diagnosed and scheduled quickly! While I live in So OC ... Penske is definitely worth the drive!! Fantastic staff all round!

"Great Car Buying Experience"

Bought a 2015 Camaro ZL1 from Scott Hall. We had a few minor issues, but Scott went out of his way to make sure I was happy. Will definitely look to Scott and Penske Chevrolet for my next car purchase.

"Quick And Efficient"

For the first few oil changes, we used a national chain, but we finally tired of the high pressure sales effort for other services, and the continual, "your air filter is dirty" notice. Since we purchase our car from Penske, it seemed natural we consider trying them for this service, even though they arent nearly as close as the chain store. Im glad we did. We dropped the car off, and even used a coupon they had mailed us for the oil change. I asked what other service might be needed, and to my surprise, the answer was, we will inspect several things, but given your mileage, you probably wont need anything else. Sure enough, they completed the oil change for the discounted price, as well as the no-charge recall work, and told us all of the inspections were fine. The work was done promptly. Our service writer, Carlos Olivares, was courteous and communicated everything clearly. He even offered me a free cup of coffee when I dropped off the car, even though my ride was due any minute. Based on this experience, I dont have any worries about bringing the car here for any future service.

"Thank You Sebastian Guerra!!! 2015 Chevy Camaro"

Thank You Sebastian Guerra...My daughter is so excited with her new car. It was a pleasure working with you and I want to thank you for your patience and making the entire process easy and enjoyable. You were very kind and professional. We are 100% satisfied with the way you handled the entire process. Even though it was very late you stayed there with us until the complete process was completed. Excellent Customer Service!!

"Chevy Silverado Purchase"

Buying experience was excellent. The agent (Leah) was friendly, personable, and extremely professional.

"Thanks To Rey Torres Of Penske Chevrolet Cerritos!"

Thanks to Rey Torres who patiently introduced us to the features of each car that we looked at. No pressure from him to buy at all. The ball was ours. We asked and he gave us good answers. He waited till the next day for us to decide which one to get or whether we dont want to buy any at all. Thank you Rey and more power to you.

"Satisfied Customer"

Sales person Mr. Aaron Herrea very knowledgeable no pressures, totally satisfied 0 % Hassle.

"Vehicle Inspection"

I would like to say how pleasant and pleased my service with Carlos Olivares was. I highly recommend him if anyone needs help at this dealership. He made me feel comfortable and confident that I chose the right place to get my car checked out for work. Carlos was very professional and sincere when he gave me the run down on how my cars inspection went. Didnt feel pressured to buy anything which made me trust his recommendations and comments even more. Kudos, Carlos, and keep that great attitude up!

"Great Service"

Miguel Conrique was very helpful in helping me with a service I needed for my SS camaro. He was diligent in getting the information needed to get it done. He was cordial and straightforward. Thanks again Miguel

"Great Customer Service"

Received great customer service from Christopher Garses, Made my car buying experience excellent and easy, provided all the information I needed and requested.

"Great Service"

I brought my car in on the 15th because it broke down and Jesus Gallegos at the Chevrolet Penske Dealer in Cerritos helped me out a lot. I had to have a tow truck pick up my car because it broke down and they got it fixed and it now runs very smoothly. So yeah, they did a great job!

"Jesus Gallegos"

Jesus was an excellent salesmen .He took the time to go over all of the details with me and he was very knowledgeable.Thank you

""your Loss""

When family and I arrived at the Penske dealership in Cerritos to purchase a new Camaro, we saw salesman inside through the window sitting, talking and watching television. So, we began walking around the lot checking out cars, until we saw a Hispanic family drive in to the parking lot, and immediately a salesman came out to assist them. No one bothered to greet or approach us in any manner, so we left. We went to Bunnin Chevrolet in Culver City, where we were immediately greeted and assisted by a courteous young man. And thats where I purchased my new Camaro RS for a very good price. Remind your salesman that African American purchase cars too. "Your Loss"

"My Mistake"

Hopefully i have more room to write here than in the space they give for their survey. I bought my 2013 camaro from here, everything great im excited. When they washed the car to give to me they put a dent on it. Not a big deal they promised they would fix it. I bought my car on friday and by monday i got a call to schedule my car to repair the dent. I was at work so I called as soon as i get out. No call back for a couple of days so i called back. Three weeks and four calls later i reached out to my sales rep for help. She was able to get me an appointment. I wanted to upgrade the exhaust so they scheduled their vendor to meet me the day i dropped of my car. I drop off my car at 730 and im supposed to meet with their vendor at 8am. The vendor never shows just wasted my time. Already frustrated one of the service guy comes up to me to let me know my car is ready. I go outside and its not even my car. A second guy comes out to tell me my car is in the back they are just drying it. So i wait and the first guy comes back to let me know my car is still in the back untouched and if I want to wait 15 minutes they can wash it for me. Told them forget it i just want my car and to get out of there. I let them know what happened. To make up for the inconvenience they say they will give me the upgrades I wanted at cost. I thought that was a great deal so i figured give them one more shot. I get the price quote and it seemed high for " cost" so I did some research. They actually were charging me more than what the dealer was promoting on their webpage. So to make up for all their mistakes they wanted to charge me more for my upgrades. Horrible follow up and then the final insult. Would never recommend them to anyone.

"0% Hassle 100% Excellent Service"

My wife and I were very fortunate to have found this dealership in the internet (cars.com), all the buying process went very smooth and, to the best of our knowledge, very fast and most likely because we dealt with a very kind and professional internet sales manager: David Loyola, he was very knowledgable not only for the product we were buying but also in customer service. We had a wonderful experience during all the buying process. We strongly recommend both David Loyola and the dealership as well.

"Internet Purchase"

Was quoted the internet price. Nothing extra, nothing to sweeten the pot. 3 1/2 hours to process the paperwork. Oh wait, I got a second key from my salesman.

"Chris Sanchez-manager Of Internet Sales"

I was doing research on the Internet to buy a HHR Chevy. Chris Sanchez called me right a way to show me the car I was looking for. As I researched this car at other dealerships, I realized The Chevrolet of Cerritos would give me the best deal. I was given quaility service in all aspects of my purchase. I am very happy with my purchase and experienced a comfortable dealership. Thank you! Pamela

"Good - Almost No Hassle"

I emailed this dealership asking for a specific car at a specific price and please let me know if they could match that price. The Internet sales director emailed me back and said yes, I asked for a written quote with the VIN of the specific car. She did, they go my business even though the dealership is about 35 miles away and there are at least 4 other dealerships closer. The only negative is that the sale process still took 3 hours even though the price and the vehicle were set.

"03 Cobra"

The Customer Service was outstanding by Chris Sanchez went above and beyond for this sale. The overall rating for this dealer is Good. The review could have been excellent except for the minor details forgotten by the repair shop and lack of communication by them to sales department by other then that I would recommend a purchase from this deal and thanks for all the help from Chris.