"Excellent Service!"

Thank you for the excellent service and experience!

"Nice People. No Pressure. Semi-fast Buying Process"

Ariana was great. Quoted me an excellent lease rate and honored it when I got there. I shopped many Ford dealers and most were more and played games with tax and availability.

"Service At Autonation Ford"

They are very friendly and helpful. They always go the extra mile to make sure you are taken care of. Greg has been my go to guy for service for many years. I highly recommend him. Great customer service.

"Kept Me In The Loop. Very Friendly."

Customer waiting area could use a "spiff". The rest of the facility is nice. My service rep and the cashier were both VERY friendly. Got regular updates as promised while problem was diagnosed and plan of action was developed.

"Great"

Exelent the person was very helpful and answered all questions

"Terrible"

The worst service experience you will ever know. No call backs on status, length of simple , basic repair took weeks when it should have been 1 day

"Run!!! Find A Different Mechanic!!!"

Is there a zero star option? Even when making an appointment your car will be kept for days at a time. The only way to get updates is to call, over and over, and over. We have brought our cars in for recalls, they were kept for days and we had to fight for a rental car. Now our 2014 Escape is in the shop with leaking coolant (NOT ok in a car this new) and its already been there 4 days and they havent even diagnosed the problem yet, which means we are paying out of pocket for a rental. Luckily its the $30/day Ford dealership rate, but still. I am paying $30/day for their incompetence. If anyone wants to buy a Ford Escape let me know! :)

"Wont Honor Ford Coupons"

I made an appoint for an oil change and door latch recall a week in advance. Ford had sent me a coupon for a free oil change. This dealership would not take it, so I told them to just do the recall . The service guy tells me I have to leave my car for 3 days. Why didnt they mention this when they called me to confirm my appt. Left with nothing done. Never again @ Valencia Ford

"Feedback On My Recall Service"

I brought my car in for a recall notice and my car was returned with the issues fixed. I was very pleased with getting my car back in working order.

"Ford Edge Service"

EVERYONE AT VALENCIA FORD AUTO NATION WAS VERY HELPFUL & COMMITTED TO GETTING MY VEHICLE SQUARED AWAY & BACK ON THE ROAD.

"Car Service"

Robert was great. He explain everything well. Always kept me informed.

"Valencia"

Great service from George and the other workers at the valencia autonation

"Super Happy With Autonation Ford Michael Mance"

I read alot of reviews before taking my new Ford Flex for its 1st oil change here, its my baby and i didnt want any dings, dents, chips or scratches from the work that had been done. Unfortunately this has happened before at another dealership when rotating tires and other services. So we made the appt. and they said it would take about 2 1/2 to 3 hours and they also have a shuttle to take you to the mall for shopping or lunch, which is nice for that length of time. My husband arrived and MICHAEL MANCE helped him right away. They went over everything along with all our PICKY concerns with no problems. Our car was done in under 2 hours along with the car wash still in its brand new condition. MICHAEL MANCE also accepted a great coupon from the dealership where we had purchased the car from. So it was great service, great price, and most of all GREAT WORKMANSHIP!!! THANKS MICHAEL MANCE FOR THE CONFIDENCE IN YOUR SERVICE DEPARTMENT!!

"New Car Purchase"

Kevin Hansen was fantastic. He was knowledgeable, friendly and delivered everything we asked for. Could not have asked for a better experience in purchasing a new car.

"Great Local Dealership"

Went for engine issues. Had Frankie for a service advisor. Great customer service.

"Over Priced As Usual"

Sorry Guys,,,You just charge way too much! Every time I come in here its so much more than any other repair shop. Yeah i know I hear the comments all the time but its the factory parts etc etc,,, well for normal everyday working people its just too much money to spend $300+ on a factory reset? really guys,, after researching it myself it was basically a push of a few buttons ( not cool on your part!) The 3 stars for customer service is becuase the woman at the cashiers office was great!

"Ford Customer"

Better waiting area with better seats. Should take a look at the Toyota dealership customer waiting area

"Michael Mance Is The Man"

My man Michael did did an amazing job with the circumstances that I presented him. I told him what was wrong with my car and I told him I only had a few hours to wait because I had appointments I need to be on time to. He said "you know what, Ill see what I can do" and sure enough less than an hour later he and his team of ford technicians got my car fixed in less than an hour!!! That was the shortest and most worry free experience I have ever had at any other dealership! Outstanding job, he even called back a couple days later to make sure the issue didnt arise again. Phenomenal customer service and I will sure to be back for my other services. Michael you the man and you deserve a raise.

"Auto Nation"

Amazing!!! Thank you to Howard and George for getting my son his car for his 16th birthday!! You are awesome!

"Ford C-max At Autonation Valencia"

Came in to test drive a plug-in C Max.... great ride, nearly zero emissions, whats not to like!

"New F550 Purchase"

I purchased a new F550 for Valencia Ford. They were very helpful and I didnt feel like they over sold me. The paperwork was ready when I got there so it didnt take much time to complete the process.

"Pinnacle Of Car Service"

I have purchased two vehicles from Auto Nation Ford of Valencia management team provide a superior seamless customer service whether purchasing or routine vehicle maintenance. I have recommend Auto Nation Ford of Valencia to Family and Friends so they to can experience superior customer service.

"Customer Service"

Greg takes excellent care of me whenever my explorer needs service

"Great Service"

This Dealership was one of the best I been in my life the service and everything was quick and fast and I enjoyed my time there I would always recommend it to all my friends and family

"2017 Ford Fusion Energi"

The whole process went smoothly, I took my time making up my mind, emailing questions, deciding between buying or leasing. I finally went with leasing and once I made up my mind everything went smoothly and quickly. The only hiccup was I went in on a Saturday to finalize everything under the impression I would be leaving in my new car just to find out that they had to bring it in from another location so I had to wait until Sunday to actually see and drive my car.

"Great Service"

Great experience, would go there in the future. Free Popcorn!

"Oil Change Service"

Everything was great. Car was ready in the time frame given and cost was as quoted. Would definitely go back.

"Service Was Great!"

The repair was completed in a timely manner, the quote was right on the mark "no extras" and the service department worked with me on warranty covered repairs. Very happy!

"Autonation Ford"

Howard was great, but as always the service took longer than anticipated.

"Overall Experience At Auto Nation Ford"

Salesman Tyler Tardif did a great job representing Auto Nation Ford.

"Great Experience"

I was helped out by Anthony Chavez. He did all that he could to help me out and keep me informed in my decision to buy a car. He and the finance team also worked hard to bring the payments as close as possible to what I wanted. I would definitely recommend Autonation Valencia.

"Car Service And Repair"

Thank you Frank for being quick and conscientious!

"Ford Explorer Oil Change Service"

Was in an out with my car being serviced very quickly.

"Mustang"

Awesome. Internet services went above and beyond to meet all my expectations.

"Happy Camper!!"

I purchased my car at Thousand Oaks Ford. I had my first service done there during the week they were changing ownership....it was not a good experience. I then took it to Galpin Ford on May 30th for an oil change. They informed me that I had an oil leak but they couldnt get around to it for 10 days. They put me on a list. The car has less than 10,000 miles on it, and I get a LIST. I immediately called you guys and you took me right in, got me a rental (not even mentioned by Galpin that I was eligible for a rental), fixed my car in time for our vacation, and off we went. You have my business for sure. Mike Mance is my guy. Called me or answered my calls ASAP. By the way, I still havent heard from Galpin. So much for their stupid list!

"Lorraine - Owner"

The staff at Auto Nation Ford have always been great. Igor was professional and very helpful. Thank you.

"2015 Mustabg"

37000 service. michael was excellent. professional and delivered as promised. great experience!

"2017 Ford Fusion"

I have received pretty good service until this last month. Over the last month my wife brought the 2017 Ford Fusion in a month ago to have the front electric windows adjusted because the wouldnt stay, what they did didnt fix the problem. So I made an appointment on my day off at 9:30 am. My Service Advisor was Michael Mance, I explained to him the issue and told him I needed the car back by 4:00 pm and he said no problem. I called back at 4:10 pm to see why I hadnt heard from him and he told me he was sorry, he had forgot about my car and it wasnt ready. When I left in the morning he said it would only take about an half an hour to fix the problem. He called back at about 5:15 and because my car wasnt ready when promised I lost my free ride and had to pay someone to bring me to pickup my car.

"Escape From Mediocrity"

AutoNation in Valencia, CA serviced our 2014 Ford Escape with alacrity and excellence. We purchased the car there about two years ago. Always friendly. Great service. No mediocrity there. Robert was our most recent service rep--thanks, Robert.

"Happy Car Buyer"

Very nice sales reps and staff. The process of buying a car was really easy.. I would recommend this dealership to anyone wanting to buy a Ford.

"A Great Experience With Purchase And Service"

George is the best Salesman! Extremely satisfied with the Service Department for Maintenance, fair prices. No Issues with my car after 32K Miles in one year. My Fusion Hybrid consistently gets 40-42 MPG which I verify at fillup.

"Car Service"

Staff was friendly and very attentive to my needs.

"Recall"

Michael Manse did a wonderful, and professional job of helping us with the recall. All is well with our Ford Focus and we appreciate the excellent service provided.

"Service"

It was hard at times to get a hold of anybody from service to get status of my repair. Once, I tried calling twice within 10 minutes and there was no answer at all.

"Mustang Maintenance"

Robert Soriano went out of his way to ensure that I was satisfied.

"Service"

Seems like the system needs to be improved. I had an appointment for a simple oil change and is still took over 2 hours to have completed. Not my service techs fault at all. Just seems like there should be a better way.

"Great Car Buying Experience"

The car buying process is generally a hassle. AutoNation Ford of Valencia provides a refreshing contrast to the norm. Our salesperson, Igor, helped us purchase our new F-150 with little to no challenges along the way. The overall process was pleasant as well. All employees at the location that assisted us showed high degrees of competence, were pleasant mannered, and always happy to help. As for the purchasing of our new vehicle, none of the factors that generally make the process unpleasant were present. We weren?t pushed to make a purchasing decision, no haggling over the price took place, it was a very enjoyable experience. In the future, when we purchase another car, we will choose AutoNation Ford of Valencia, and ask for Igor.

"Good Experience, But"

My experience was a positive one. They were patient and explained everything to me. I did not like the high pressure sales tactic that the lady put on me to by extended warranty plans. I told her "no" twice. She kept pushing. I finally had to tell her not to bother a third time, and not to waste any more of my time.

"Wonderful Service Dept."

Michael was professional and helpful from the minute I walked in. He was able to get my car repaired immediately, handled the necessary paperwork and was friendly. The inside staff were great also. They offered refreshments and were professional and efficient. I wish I lived closer to this Ford service and could use them all the time.

"Todd Wilsted"

Kevin Hansen was a very nice and professional sellsman. The next Frod I buy will be at Autonation. Thx Kevin