"Great Service"
best financing person, we would definitely come back for another purchase in the future,,, AWESOME...
"Very Friendly And Helpful Staff!"
It was a great experience from beginning to end. The staff is very friendly, helpful and knowledgeable. I had actually stopped at a couple other dealerships before making my final decision to purchase from Manhattan Beach Toyota. MB Toyota was by far the best and Im very happy with my purchase.
"Great Service & Help"
The first Toyota Camry LE 2013 I got from Manhattan Beach Toyota, I loved & was happy with the help & service I got from the sales people, accounting & managers. On 2015 I sent my daughter to get Toyota Camry ES 2015, again I returned ha I to get Toyota Camry LE 2016 I am loyal to Manhattan Beach Toyoa for their service. I will always recommend friends & relatives to this dealer.
"Great Service"
Very pleasant and helpful staff Diff hhhhh kjjjjj llllll
"Great Car, Decent Service"
I generally dont like sales people, but these people were not too pushy.
"Great Job!"
I purchased a new Prius and love it! Wonderful customer service!
"Great Customer Service! "
Convenient and easy leasing process. Will definitely be back!
"Great Shopping Experience "
my shopping process to purchase process was quick and enjoyable. I was out the door with my new car in two hours. as I first time shopper I was a little nervous since everyone was telling me that it would take hours, all day even, but Not here!
"Super Helpful"
I started my experience with Michael Sperber he was helpful and may I add very persistent!. He wasnt pushy but surely did want to get me into the car of my dreams. When I finally decided to pull the trigger so to speak he found my car and the rest was easy breezy! The F & I rep was knowledgeable and walked us step by step and did not pressure me one inch. My ex husband also purchased a car thru Manhattan Beach Toyota ...a Highlander and he had nothing but good things to say about his experience as well. I would happily refer friends ! The only negative is I must have chosen the coldest day in California to make this purchase.. The doors of the dealership kept flying open.
"New Rav 4"
Purchased a new rav4le. Took awhile for salesman to come down to a reasonable price which frankly, is a waste of everyones time. Everyone was nice and helpful but only few very knowledgeable
"Purchase Of Toyota 4runner. "
Service is not customer friendly. Had five items that needed to be done to my 4Runner with only two being accomplished. Service manager never gave me any paperwork because he knew he had not had his staff complete all five items. I will never go back to Manhattan Beach Toyota for service again. DCH Toyota took care of the remaining three items and provided great service.
"Customer"
I had A good experience with Manhattan Beach Toyota. They explain that they could get me the truck that I wanted the way I wanted it and all I had to do was leave a small deposit. I left a deposit and my truck was delivered to the dealer and when I got there to pick it up it look better than I thought it would it was very clean and ready for to take home for me to enjoy.
"Buying A Car The Easy Way. "
Very Pleasant buying with Gabriel. He was truthful and straight to answer my questions without any hidden agenda.
"Great Service, Kind People"
Michelle and Bill did everything they could to make me happy and make my experience great:)
"Great Staff! "
I work at a dealership, but could not get financed. So I went to Manhattan Beach referred by a friend Cesar UCM. The GSM Carlos and Frank the finance director were able to help me out with a 2015 Corolla. Sang was also great in Finance department he explained to me everything I was signing. I will definitely refer the dealership. They make you feel so welcomed and it felt like home. AWESOME staff you have!
"Great Sales Rep"
The sales person knew all of the key details of the Land Cruiser and made our purchase a delight.
"Very Poor Customer Service After Sale"
08-19-2015
I purchased a Toyota Certified Used 2011 Toyota Tacoma in June of 2015. The truck itself is everything I was looking for, but that is the only positive of the purchase. As I was taking possession of the vehicle, the salesman handed me an extra key which he explained they had to make since it was required by law that they provide a spare key. I later found out that the spare key was not for the ignition, it was a door key. I contacted the salesman and he told me that they would reimburse me for a new key if I had one made. So I went to my local Toyota dealer and had the key made. While at the dealer I found out that I had power door locks, but I was not given a remote control by MBT. The truck specifications listed power door locks for the Pre-Runner model so a remote control should have been provided. So I purchased one from the local dealer. I sent the invoice to MBT on June 4th and as of August 17th I still have not been reimbursed for the key or remote. I also found out that the truck was in an accident as there are after market body parts on the front of the truck. This was never disclosed to me. I believe this should have been discovered during their so called Certified Used Car inspection.
"Top Notch Sales Associate (parts) Mr. Taron James"
Top Notch Sales Associate (Parts) Mr. Taron James by Robert W. Lewis from Hawthorne, CA 90250-8551 | July 19, 2015 I wish to takes this time to recognize a world class top notch Sales Associate in the Manhattan Beach Parts Department. His name is Mr. Taron James. I have been a customer of the Manhattan Beach Toyota Dealership for a period approximating 15 Years. In that time frame I have purchased 7 Toyotas and responsible for recommending a Scion Sale to one other person. Mr. James was singularly responsible for assisting me in my purchases selections through recommendation and personally has provided state of the art customer services in ordering and getting my parts needs serviced. In my 67 years of life, Mr. James is undoubtedly the BEST customer service REP I have ever done business with and that shouldnt be taken lightly, because I am not the most cordial of customers (smile). Mr. James should not only be recognized for his performance and attitude, he should receive an award an a bonus/raise. He is truly an outstanding professional and should be emulated by all. The standard he sets is not only infectious it is contagious. Thank you Mr. Sperber for employing the BEST of the BEST. Robert W. Lewis (customer)
"Top Notch Sales Associate (parts) Mr. Taron James"
I wish to takes this time to recognize a world class top notch Sales Associate in the Manhattan Beach Parts Department. His name is Mr. Taron James. I have been a customer of the Manhattan Beach Toyota Dealership for a period approximating 15 Years. In that time frame I have purchased 7 Toyotas and responsible for recommending a Scion Sale to one other person. Mr. James was singularly responsible for assisting me in my purchases selections through recommendation and personally has provided state of the art customer services in ordering and getting my parts needs serviced. In my 67 years of life, Mr. James is undoubtedly the BEST customer service REP I have ever done business with and that shouldnt be taken lightly, because I am not the most cordial of customers (smile). Mr. James should not only be recognized for his performance and attitude, he should receive an award an a bonus/raise. He is truly an outstanding professional and should be emulated by all. The standard he sets is not only infectious it is contagious. Thank you Mr. Sperber for employing the BEST of the BEST. Robert W. Lewis (customer)
"Great Friendly Service"
I am very happy with my purchase of a Toyota Tacoma. The sales staff answered all my questions and make sure I got what I wanted and needed.
"Always Great Service."
Facilities will go back to 5 stars once the remodel construction is finished.
"Great Customer Service"
Manhattan beach Toyota resolved a a situation in a very professional and timely manner. Joy A. Was very professional about how she handled the situation . They definitely stand behind the car they sell and customer satisfaction is important to them .I would definitely recommend getting your car from them. Thank you Joy and thank you Manhattan beach Toyota. .
"Robert Johnson"
The low rating on the facilities question is due to the never ending construction at the dealership.
"Quick Turnaround On Routine Checkup And Oil Change"
07-13-2015
four stars for facility was due to fact that the entire dealership is being re-built. I thought that this would result in delays in service, but they did a great job in servicing my car and getting it ready in a short amount of time.
"Great Service"
07-13-2015
Customer Service Rep was very curious, I needed my Drivers side view mirror re-attached & the Service dept check it out, thanks to them it was fixed at no charge. Truly one happy customer that day.
" Checking A Recall "
The Manhattan beach dealer we purchased our Camry called us to repairs a recall, so we made an appointment. We left our car for about 3 hours there and they called us to let us know that they need parts. Wished they called us sooner if they did not have proper parts for that particularly recall problem, Anyway for that reason we are not happy that after all the time we waited and again we have to go back one more time. They should have known that they did not have parts before they called us and made us come. O
"Very Good Service. "
07-13-2015
It was a well oiled machine. We were in and out - from test drive to delivery of car. Even with the very cluttered and confined space (because of major facility construction) we were comfortable. Sales staff was well trained and played their role well. Insurance process, although like being stuck with a robot, pounding us with the upsale, w as interested in his job.
"Great Service With A Smile!"
07-13-2015
A few lights out. They kept my car a couple of hours, took me home in the shuttle (my driver was very friendly and got me home quickly), Joanna (love my service person) called me when finished, done! Smooth transaction. All lights are working! Cant wait for their new facility to be completed. Only thing missing, is having my car washed when service completed.
"Best Car Buying Experience Ever!"
07-13-2015
I am 74 years old and have purchased many cars. This was the best car purchase experience I have ever had. I never write reviews, but would feel too guilty if I did not write about how much effort the employees at this dealership go to in providing the very best in customer service. Gabe was my incredible salesman who was never pushy and knew everything about the Toyota Prius. I was pretty green about the newer cars, but he explained to me how everything worked and was so warm and friendly and could answer all my questions. I had a minor problem with the car a few weeks after purchase and took car back to be fixed. Everyone, I mean everyone I came in contact with was so helpful and friendly. First came a warm welcome from Frank who took my car and guided me to Lisette at the counter who listened to my problem with a smile. Next, I met Joy who told me it would be a couple of hours of waiting, so would I like to be shuttled somewhere. I told her I wanted to go shopping. The shuttle had just left, but she did not want me to wait until it came back, so she had Louis, another friendly employee, drive me and pick me up when my car was ready. Joy added great enjoyment to my day by doing this. When I returned, there was no wait for me to see Lisette again. She told me exactly what had been done in terms I could understand, showed me how they had checked my car out and everything was good and there would be NO CHARGE to me. I live 25 miles from this dealership and normally just use my personal mechanic, but after this excellent service, I will be returning for oil changes and repairs...if this Prius ever breaks down, which I hear happens rarely. I think the main thing that made my experience here so good is that all the employees seemed to truly be happy doing their jobs and wanting to fix my problem and keep me happy while they are doing it! Absolutely FIRST CLASS ALL THE WAY! Put yourself in good hands by first asking for salesman, "Gabe"... just the best!
"Great Service"
Awesome................".............................................................."..................................................................
"Excellent Service"
07-08-2015
Fast, friendly and accomodating. Always a joy to see the dealer and staff so welcoming and focused on customer satisdaction.
"Great Service Reps And , Mechanics Cant Be Beat ."
07-08-2015
I travel a little further from my house to go to Manhattan Beach Toyota because of the service !
"Great Service, Very Nice Staff"
The facilities are being renovated and I am sure this is a hardship for the staff; however, they are handling it well. The service was good and they were all very pleasant.
"Great"
I love MB Toyota, always accommodating and helpful in all areas with all my questions. Cant wait for their facility to be finished. GREAT crew!
"Great Personalized Service."
07-08-2015
Erica, my service advisor, took care of all my repair needs.
"Great Service"
07-08-2015
I have been servicing my vehicle at Manhattan Beach Toyota for the last few years and will continue to do so for many years to come. Joanna Morgan has always taken excellent care of me with fast, friendly and knowledgeable service.
"Manhattan Beach Toyota"
Always friendly and helpful. They treat you like family, remember who you are, its always a great experience.
"Car Service"
07-08-2015
Jack was very helpful, professional with good knowledge about his work Called and update me in a timely and very friendly.
"Great Service"
I was attended to on arrival. An estimated service compeletion time was given. I got my truck back about the estimated time.
"Good Services "
Services was good but it to so long to get my car back.
"Great Service"
Excellent service; in and out in less than an hour. Joanna Morgan is superb.
"Toyota Avalon"
Easy, considerate, friendly and accommodated many changes in color until a got the one In wanted. The facility is under expansion so that is why its not as good as the other features of the review.
"Good Service"
The Manhattan dealership is under construction, with that said I would have to say they did pretty well considering the circumstances.
"Great Service"
Everything met my expectation. Sales representative Ken is very helpful.
"2015 Carolla"
07-03-2015
purchased a new 2015 corolla, was looking at used cars but salesman made a deal that was hard to not take. Love the car
"Great Dealership"
07-06-2015
Had a thoroughly good experience and had a great salesman in Mr. Noser. My only negative remark is that the dealership is under major construction and it is doing its best to accommodate the customer but once the construction is complete I am certain the dealership will be beautiful and easy to access for my future services. I really am enjoying my new Tacoma.
"Great Service Even During Construction"
07-02-2015
Great service with a prompt turn around time even if they are remodeling their facilities. I was happy to see that they still give you the best service despite all the construction.
"A Deal I Couldnt Refuse"
Received a phone call asking if I was interested in ending my lease early. It seemed like a good deal, as I was interested in a new Sienna XLE. The transaction went smoothly and I negotiated a new lease on the car I wanted. They found the color I wanted at another dealer. I have traded at this location for years. The treatment I received is excellent
"They Had The Car I Wanted"
easy to deal with people - nice clean safe facility
"Car Service"
We went for a car service repair. We were assisted by Joanna, and she was great! She was very polite and helpful, definitely made the process more simpler!
