"Did Not Receive Followup When I Asked For Quote Or"

Would have loved a followup for my questions after their quote? I ended up buying elsewhere

"Awesome Best Service Dept."

I went in with my 2004 jetta the timing belt broke. I also needed some maintenance. The service writer Matt was very helpfull. Explained all my needed repairs. In the past I have seen where other dealers have tried to take advantage of me. So I was very relentless to trust them. And here is where it was different then everywhere else. The technician Abe (which I later found out was their shop foreman ) showed me exactly what was wrong why I needed it and what could wait. He also went as far as talking with the advisor to get me a better deal. Needless to say I will gladly travel out of my way to get my car service at pasadena vw.

"Great Service!!!"

I brought my car in for service at the Pasadena VW. What a great fortune to have Ron Hancock as a service advisor. His approach was super professional and knowledgeable. Thank you very much.

"Caring Service Department"

I am so thankful that when I called VW Pasadena to have my car serviced, Ron Hancock answered the phone. I had more than one disappointing experience at the New Century VW location. Just when I thought I lost all faith in anything/everything related to VW, Ron stepped in and made a huge difference. I cant thank him enough for the time and energy he put toward the service and repair of my Golf. What a great guy. VW Pasadena is fortunate to have him.

"Great Service"

Any service questions I have about my car are always answered in such a prompt matter. My go to guy is always Matt Bell, not only is he knowledgeable and quick to assist, but he has a great personality that makes the process such a breeze. Thanks Matt youre the best!

"Great Service. Great Service People."

Pasadena VW is great. Wendy welcomed me in. I did not have an appointment. She said no problem. She asked what I needed. My Jetta Hybrid needed the every 10,000 mile service. She knew just how long it would take and let me know. The location has a customer shuttle. They drove me home. Wendy called and left a message. My car was ready ahead of schedule. Great news!! As I arrived Claire saw me coming and steered me toward the cashier. My service was included at no charge and they washed my car. Just amazing. If you have a VW, my advise is get it serviced at Pasadena VW. Ask for Wendy or Claire. Both will take good care of you and your car.

"Awesome Dealership!"

I have nothing but great things to say about their service dept. This past Saturday I took my GTI in and Wendy Duong helped me. She was friendly, courteous and I got my car back in time as she promised. no other place Id rather go!

"Great Customer Service"

Thank you Wendy Duong for taking care of my repairs. My car had several issues after I had taken it to a body shop for repairs. Wendy and the technicians at Volkswagen of Pasadena found several issues and performed the repairs successfully. They kept me informed during the process and gave me detailed explanations of the issue and the repairs they performed. I live in the south bay and dont mind driving to Pasadena. GREAT SERVICE, GREAT FACILITY, VERY PROFESSIONAL AND FRIENDLY STAFF. THANK YOU.

"Great Service, Friendly Staff"

I have never had such great abd friendly service. Wendy Duong is always so nice and helpful! She really cares about your vehicle. They dont push unnecessary services or parts. They are honest and reliable. I definitely recommend this place to anyone!

"Great Service"

Wendy was great and the technician Abe was very helpful in explaining what happened with my car. I went to 3 other dealers before finally coming here to pasadena vw and I will never go anywhere else. Thanks for the great service. And I definitely reccomend this dealer.

"Fast And Prompt Service"

Brought my car in for warranty repairs and wendy got me a loaner. My car was finished as promised and I wasnt late for work. Win win. Would recommend!

"Wendy Duong ¿ Thank You!!!"

¿¿¿¿¿¿¿¿¿¿ 5 stars Wendy Duong with Pasadena Volkswagon, is my hero. Thank you for all your help with my 2001 Eurovan. My Eurovan carries my most precious cargo, my family. Wendy & Mario are my champions, keeping us going on the road, 150k miles strong. Thank you! F. Mendez ¿

"Good Customer Service!!"

I brought my car in for service at the pasadena location because it is near my work. I was helped by Wendy D. She made my first experience there very good. She always has my best interest in mind. Even though I live in West Covina I will be returning just to work with her. Shes the best!

"Great Customer Service!"

I brought my car in for an oil change and was helped by Wendy Duong. Her customer service was excellent! I highly reccomend her. She made me feel comfortable and did not pressure me into buying anything extra like at other dealers. She is highly knowledgeable and honest!

"Service Department"

I bought a 2014 Jetta from VW Pasadena. I have had my car serviced by Wendy Duong. She was very kind, knowledgable and went above and beyond with keeping me informed about my car. I would highly recommend this place.

"Car Service"

Good customer service. Very clean environment with complimenary coffee, tea, magazines and cable at the waiting room. Accessible outlet for phone charging if you have a phone charger for the wall. Friendly help of advices if needed as well. I do reccomend the service here.

"Great Service And Staff!"

I was lucky enough to find the best service at VW Pasadena. There are 2 other dealers closer to were I live and work but it is worth the drive to get the excellent service! Ron Hancock is the best service consultant I have ever worked with!!

"Quality Work And Fantastic Customer Service"

I have had my VWs serviced at Volkswagen Pasadena for over 10 years. When I moved from Pasadena to Downtown LA I tried local VW dealers but never received the same level of service or value for money that I had in VW Pasadena. So now, even though its 15 miles from my home, I always come here. On my last visit, Ron Hancock took care of me and was able to accommodate my limited drop off and pick up times which made the whole experience easy and convenient. As someone who has tried most of the VW shops in the LA area, I highly recommend bringing your vehicle here.

"Details"

I just bought a used CC from them. They are totally friendly and funny people. The most impressive thing is they fullfilled my tank before I left. I like Brian, plese let him know LEL.

"Ease Of Buying Car Was A Relief"

The sales people understood the type of buyer I was very quickly and respected my wishes on how I wanted to buy the car and the limited time I had on hand. They come across as very honest and I was happy not get the heavy sales pitch to buy things I wasnt interested in purchasing. If a car buying experience can be pleasant, this one was.

"Great Purchasing Experience At Vw Pasadena"

I got a nice 2013 yellow Beetle from this dealer. It was great purchasing experience. Arturo, the sales consult was kind and nice and patient. He walked me through all the complex steps. I almost lost that yellow Beetle, somehow they finally managed to bring it to me. The price was good, the car is awesome!! If you want to get a VW, VW Pasadena is a great place to go.

"So Easy!"

My husband and I went in just to "look" at a Tiguan. We had just relocated from abroad and werent financially "ready" for the purchase. We were welcomed from the second we got off our car by one rep... And from then on things just moved so smoothly we had out car delivered the morning after. They worked with our finances and we were able to settle for a great deal! They were all super friendly and professional, diligent and transparent. We are planning on getting a second car in a few months and we know well buy there again!

"Good Experience With Service Department"

I came in on a Saturday morning without an appointment to see whether the service department would fit in an initial inspection service. They did the service, did it without delay, and the whole visit was pleasant and handled well by Matthew Bell, the service writer. It was nice to deal with a service writer who was intelligent and knowledgeable. I plan to continue using this service department.

"Wouldnt Go Anywhere Else"

Came here to get a new car for my wife. We got a jetta sportwagen and it was easy. We were in and out in less than 2 hours. Everyone was really nice and friendly and there were no slime ball sales tactics that took place. everything was on the up and up. Thanks to Berj and his team for making it happen!

"2012 Gti"

Very responsive, got a good deal, overall a pretty good experience.