"Great Service Department"
Freddy really keeps you in the loop without you having to do the leg work to find out the status of your vehicle.
"Audi Q5 Recent Service"
I have been buying and having serviced my Audis at Audi Downtown LA for the last 25 years. Valentine Rautescu has been my Service Representative all this time and has given me superior repair service. I trust his judgement and feel that he is always looking out for my best interest and has represented Downtown Audi in the most professional way. In a world of anonoymous computer buying where the dealer is just a number, Audi of Downtown LA stands out with superior professional service provided by their technical team and Service Representatives like Valentine Rautescu.
"Preston Jimenez From Downtown Audi Is Awesome"
Always a pleasure to visit Downtown Audi. Preston is great and easy to talk to... My kids like him too. Keep up the good work Preston!!!!
"My Dream Prius!"
It was an absolute pleasure working with Mesfin Haile of Audi of Downtown L.A.. The process was hassle free and Mesfin was very easy to work with. I especially appreciated the very straight forward approach and negotiation via email. When I arrived the car was ready and it was minutes before I drove away with my Prius. I would highly recommend anyone to reach out to Mr. Haile for a pleasant shopping experience.
"A Class Act"
After months of researching luxury mid-sized SUVs, Id finally settled on the Q7. Once I figured out the packages and options I wanted, I reached out to four Audi dealers in SoCal online. Zorik Garibyan (zgaribyan@dtlamotors.com is his direct email for anyone interested in getting an Audi) was the first to respond, and he gave me his best quote right out of the gate. Nobody could touch it, or even come close. I asked him to run several different scenarios for me (all via text) and he did. He was gracious, patient and prompt. An hour later, we drove down and met him in person; the car had been washed and was waiting for us out front. Susana Zhang, who is an absolute doll, gave us a thorough orientation of the entire car (she knew that car inside and out), and Ricky Orozco was the finance manager who handled all of the paperwork. He was so personable, efficient and bada bing, we were done in 45 minutes! Zorik delivered exactly what hed promised and quoted me - the only surprise was how wonderful the whole team was to work with. Theyve already followed up, asking me if I have any questions or need anything at all. This place is a class act and I took notes on how they roll out the red carpet to implement in my own business!
"What A Great Experience"
This was my first time working with Audi of Downtown LA, (but certainly not my last). I had already decided on the exact Audi I wanted and so started my search. It took a few weeks to find my perfect Audi; Audi of Downtown LA had the best price and a great reputation. As soon as I arrived, Kit Chieng greeted me and showed me around the car, explaining all the cool features and tech. He never touch on the price, nor tried to "sell" me the car. Susana Zhang took me out for a test ride. Such a relaxing experience, forgot I was on a test drive. I knew that I wanted that very Audi, but took the night to think about it. Funny that neither Kit, nor Susana looked surprised to see me the next morning; such a beautiful car! Kits Audi knowledge and calm demeanor and professionalism made the transaction so effortless - never rushed. Susana and I chatted while they detailed my car and as soon as it was ready, the fun part began. Susana when through every function, option, button and knob in the car with me. Kinda cool how excited she was about the car and for me. When Kit and Susana say "welcome to the family", they mean it. I dont want to say "it was a great buying experience", because it never felt like I was buying anything. It was simply "a great experience"; I was able to meet some genuinely honest and caring folks while I picked up a great Audi!
"Eddie Perez 5 Star ***** Service And Repairs!"
An Exceptional Experience from beginning to end! I worked with Eddie Perez and he represents the real deal of service at Downtown LA Audi. Service, Followup, and Satisfaction is what they offer. I will be back! Thank You. Remy Ungerer
"Amazing Service!!!"
Amazing Service! Great Communication! Pleasure dealing with the people working there...
"Great Service "
Luka tukvade was an unbelievable help in me finding my first car in La. I went in thinking I wanted an Audi and he showed me a Mercedes, that after getting to know me, he knew I would like best. I am very happy with it and the service as a whole.
"Best Salesman I Have Every Had."
Nabeel sold us 3 new cars for an amazing rate. He worked everything out perfectly. Hes an amazing guy that knows how to do his job well. I will always come back to Nabeel whenever I need a new car.
"Treated Like A Queen!"
Everyone at the SERVICE dept ofAudi of Dwntwn LA is exceptional! Mr. Jorge Serrano is sincere and patient, he answered all my questions and I had MANY! He took his time even with a lot of other customers waiting. A true leader in customer service! He kept me informed regarding my cars progresses and made sure things were convenient to me. Jorge also assured me I had a ride home :)
"Fastest, Easiest Car Purchase Ever!"
Endured terrible traffic to get to the dealership late afternoon on June 30, the last day of the month (and quarter) when deals are supposed to be the best. Was shown the car by Amir Khoury (very helpful and gracious salesman) and then sat down with Mesfil Haile, the internet sales manager who I had contacted about the Q7 in which I was interested. He and I made a deal in under two minutes -- Im not kidding! I cant promise youll make a deal that fast, but Mesfil was clearly ready to deal last Friday. Amir and the finance manager, Phil Kang, took care of the paperwork. Phil is a gentleman who will try (as every finance manager in every dealership will try) to sell you lots of different protection packages for your vehicle; its how any dealership adds to its profit on the deal. But he does so very nicely and will take "No" for an answer if you are firm -- thats YOUR job. Hes so good at what he does that I still bought two packages after promising myself I wouldnt buy anything; way to go, Phil!!
"Eddie Perez Audi Numero Uno #1!"
Eddie is a top notch professional. Always courteous and attentive. I highly trust his recommendations.
"Easy Process"
Solomon Arvatz was very helpful in showing us options and availability. He made the experience an easy process.
"Zaid Affas"
I have had 2 leases now with this dealership and for all my regular services, checks, repairs etc my point of contact has been Valentine Rautescu. In the four years Valentine has been helping me with my cars he has continued to be extremely professional, understanding, helpful, and accommodating. I compleatly trust Valentine with any issues and value greatly his opinion and advice. Always a pleasure dealing with Valentine.
"This Is My To Go Audi Dealer For Schedmaintenance"
I have been coming to this Audi dealer since I purchased my car in 2013 and am happy with their services. Communication through the phone and e-mail is easy and they care for their clients.
"Great Dealership"
Always a good pleasure to work with DTLA Audi. I strongly suggest come here to buy your next car
"Best Place To Get An Amazing Experience"
One of the easiest and pleasant car buying experience. I submitted an enquiry for an Audi Q5 2018 online -and was contacted by Mesfin Haile. First he ensured that he got me the packages on the car that I wanted before going on to make a great deal on the price. The car came in stock on the day he promised and I took the train to LA to get it. Within an hour at the dealership I was done with the sale. Mesfin then came and explained the details of the car and we were all set. But what touched me more is that Mesfin noticed us taking pictures with the car from his office on the second floor and came back down with two bottles of water and offered to take pictures for us. That told me that not only was he a great salesman but also cared about the little things important for customers. Thanks Mesfin Haile for an amazing car buying experience.
"Cant Beat Downtown Audi"
Whether living in Santa Monica, Beverly Hills or now the Valley, I still insist on doing business with Dowtown Audi. Their quality of service can not be beat. I personally work with Nabeel El Esrawi, Ark Zakharyan and Preston Jimenez and I could not ask for a better relationship. I love the product and could not imagine getting it from any other dealership.
"Great Experience"
Had a great experience getting a car from Audi of Downtown LA!! Stephan Khukoyan was my car salesman. He was extremely helpful and professional. I highly recommend him.
"Great Experience"
Kit Chieng helped us and was offered a great deal. Will recommend for great deals
"Merchandiser"
They did everything they were able to just so I could walk out with my dream car. Their customer service was amazingly impressive.
"Audi Downtown Walks The Talk"
I live in the Valley and purchased my car elsewhere. Yet at the time I was living in Los Angeles and went for my first schedule appointment to Audi Downtown. From the moment I meet Eddie Perez, I felt at ease. I have been there four times - three routine services and once when one of my tires was punctured. Each time I made an appointment, each time I was told approximate time and cost and each time the service and knowledge was excellent. Yes I can find other Audi dealers for service closer to me but why mess with excellent service? Eddie is a no nonsense guy that doesnt push services that are not needed which to this customer is very important. Keep up the good work all!
"Best Dealership In California Not Just Dtla"
Ok so not only is this my 3rd Audi from DTLA, this is my favorite one! So far lol knowing me. As a returning customer sometimes u wonder if you get the same deals and love as the first time. But to my amazing it Raymond G. Got me a even better deal then the last deal he gave me. He had all my info in the system so paperwork was a breeze. Im in love with Ray G. And Audi of DTLA! They treat me like family not like a customer. Ray G even switched my license plate cover for me without me even having to ask. Letting the world know Im a recent USC Alum. Hands down beyond exceptional service provided to me by Ray G and Armen in finance! I will refer anyone whos looking for a car to Ray G he will work with you and save u tons of money. All the way making u feel like his sister, brother, mother, or dad.! Love love love him and Audi of DTLA!
"Best Customer Service"
The entire process of getting my car was an awesome experience. I really enjoy driving my car and Downtown LAs Ted Kim made it happen. I definitely would recommend this dealer to all my family, friends and colleagues for purchasing or leasing of their new vehicle.
"Cpo Buyer"
Amir Khoury is awesome. Very professional and responsive. He was everything I expect in a knowledgeable sales dude.
"Outstanding Overall Experience"
Fast, easy and professional service at its best! My service adviser, Valentine Rautescu, is amazing!
"Excellent"
My experience with Audi of DTLA is always exceptional! Jorge Serrano is always such a big help when I come in to get my car serviced! He is very friendly and works hard to make sure I receive the best service possible in a timely manner.
"Best Overall Experience!"
Kit Chieng was the best ! BEST and EASIEST EXPERIENCE!!!!!! Bought a CPO car and they detailed, filled up for me and even gave me a due bill for a minor cosmetic all no hassle, they had everything prepped for me beofre i arrived so I basically came in, looked at my car and signed! Kit Chieng was my first point of contact online and he was so helpful from the beginning, he helped get me approved with with my challenged credit and didnt even have to settle, i got the exact car i wanted! And the finance office was so great and he explained everything so I could understand as a first time car buyer! I LOVE AUDI of DTLA! will definitely return when im in the market again and put in a good word! I drove all the way from San Clemente, CA and would do it again. I drove out of there with my dream car and dream service team! Thanks Kit & Finance guy.( cant remember your name, sorry!) but thank you!
"Highly Recommended."
I hate car shopping, but Ive never had an easier time. In fact we came in looking for one car and left with two new leases with lower payments than we walked in with. Our salesman was Mesfin Haile and was pleasant, clear, concise, and very helpful throughout. Highly recommended.
"Great, Responsive, Helpful Salesman"
Mesfin Haile from Downtown Audi was the salesperson that assisted with my leasing of a new S6. Mesfin was incredibly responsive to all of my questions and was very good to negotiate with. He really doesnt play any of the typical games that many sales people do, and he really helped me find the right car and helped me get the right price too. This is the second car Ive got Mesfin and I would encourage anyone in the market for an Audi to work with him. The process could not have been any smoother and hes really friendly and great to work with.
"Dtla Audi"
Because of Valentine Rautescu and the rest of the Audi of DTLA staff, we take our car there for service even though we live much closer to a different Audi dealership.
"Shopping For An Audi"
I was looking for a new car and saw the Audi A3 E-Tron. I new it was the car I wanted so I went car pricing on line. I eventually found a good deal and talked to the internet manager Mesfin Haile. From previous experiences the price is not always the same as what they advertise but Mesfin worked with me on the phone and gave me all the info and pricing details. He assured me that the price was correct. He ordered the car and had it ready to test drive once I got there. It drove beautifully and was the one we wanted. The price was exactly what he told me over the phone. Mesfin made the car buying experience quick and very easy. It was a pleasure purchasing the car from him we highly recommend him!
"Teacher"
Absolutely excellent customer service! Eddie Perez treats you like family!
"Above And Beyond 5 Star Customer Service!"
I just bought my Audi A-4 from this Downtown LA dealership my Sales Representative Ryan S. provided the up most professional car buying experience. He was very honest with me about everything from financing to the car specific details. He was incredibly knowledgeable and answered all my questions and never once used high pressure sales tactics like other dealerships. My brother who came with me was impressed with the VIP Concierge service Ryan and Mesfin provided from the start. He joked Toyota dealerships never take care of customers like Audi Downtown LA does. I would highly recommended to see Ryan Schlesinger next time youre in the market for an Audi.
"Excellent Customer Service"
Audi of Downtown L.A is very likely the best service for an Audi car in LA area and Valentin Rautescu stands out as the best person there. Very knowledgeable and excellent customer service.
"Always Reliable"
I recommend Audi of Downtown in LA. They are always reliable and great to work with. Eddie Perez one of the service reps continues to be one of their assets. Thanks.
"The Most Painless Car Buying Experience!"
Amir Khoury provided us with excellent support. He made the entire car buying experience painless and we got a great deal... Thank you Amir!
"My Experience"
I contacted Audi DTLA through the website, and Mesfin Haile emailed me the day of. My experience with Mesfin was excellent. I told him that I was interested in obtaining a low mileage lease for an A3 or A4 with navigation. I also told him that I was looking to put $0 down and keep the payments under $400/month. First of all, he recommended the A4 over the A3 due to the size difference as well as a newly upgraded A4 interior. Recommended that I do not get navigation since I do not drive much since I take the subway to work, and said that the Android Auto function will be sufficient for my purposes. I told him the color I wanted, and he was able to get to a number I was fine with. We scheduled an appointment to meet later that week. Also, he answered all the questions I had regarding turning in leased cars for another dealership. When I came in, Mesfin greeted me but had to attend to customers that were there before me. He put me in the hands of Kit who was also very helpful. After waiting for the paperwork, I met with the finance person (I forgot his name) who was really helpful. He didnt try to upsell anything, but did recommend to take the return insurance that covers up to 10K in normal wear and tear. THrough my experience with leases, Ive had to pay 2-3K to fix damages. The insurance plan cost around 1400 so it made sense to get it. Everyone I interacted with was extremely helpful, did not upsell, and I felt they genuinely put my interests first.
"Downtown La"
I have been going to Audi DTLA for years. David Yi is my go-to man. Every time I walk in I am greeted with friendly faces and they always go above and beyond to help me. David will make sure you get what you want within your budget and most importantly honest.
"Pleased Again"
Pleased again with Audi service team and help from
"Excellent Service And Buying Experience"
I had the best buying experience at Downtown Audi. The entire staff was awesome and it couldnt have been better. The real test comes when your new car needs to get serviced, and my experience was perfect. Jorge Serrano made some time for me even though I didnt have an appointment. He provided a loaner car and my service was quick and easy, just picked my car up the next day. I have nothing but good things to say about Audi of downtown LA. Thank you.
"Good Service"
I work with Valentine Rautescu, who is always respectful and explains any issues in an easy to understand way. Location is also convenient for anyone working in or near downtown Los Angeles.
"Great Service At 5000-mile Checkup"
Eddie Perez met me first thing after he was finished checking in the very first customer. He was friendly, and called me back when he said he would. I was due for my 5000-mile check up, but I also had an issue with a slight delay in initial acceleration; he explained to me during the call that the acceleration process on my 2016 model is different from the 2013 model. He was very detailed. I was disappointed but thats not his fault. Hi marks!
"Service Guaranteed!"
Excellent service as always. I cant ask for a better one, kudos to my salesman Preston Jimenez for guiding me all the way in leasing my new Audi A4. Im one happy satisfied customer.
"Great Overall Experience: Lease/purchase & Service"
This is a great place to begin your search for your purchase/lease. They take the time to go over the specs of the vehicles and let you know of any known model upgrades. The staff is friendly and knowledgeable. I have not passed the negotiation stage with them yet. I ended up continuing my negotiations with other dealers that somehow can get it done. I do use the service department here religiously since I live and work in the DTLA area. They are awesome! They answer and explain all the repairs/ maintenance questions I may have. They even let me know what items I can hold off on for now. They also set me up with a courtesy car or a rental at no cost during servicing! This is great for me because I have to stay on the move during the day for work.
"Excellence In Service And Products."
Ricardo Perez showed exceptional outgoing professionalism in getting me the car I wanted (Q7). It was a s a less process matching a brand which do s not need any selling pitch. I am glad I choose to visit this dealership and I am lucky to get assistance from a brilliant associate.
"Purchase Of A New Car"
This is the 2nd time Ive purchased a car from Eunice Eum and cant emphasize enough of what a pleasure it was throughout the entire process. Always very informative and went above and beyond to get me the best deal possible.
"Great Service"
Service was great. My service rep (Eddie Perez) couldnt have been better - takes care of his customers really well.
"Excellent Service . #1"
I have been servicing my cars at VW/Audi of Downtown for over 20 years and I am always satisfied with the level of service and professionalism I have been getting over the years there. Everybody there is super friendly and Valentine Rautescu and his team are always taking care of my automotive needs. If you own an Audi and you need a repair done fast and right the first time ask for Valentine. Thanks Audi of Downtown and thanks Valentine!
