"Leasing A New Car"
Michelle Cordero was FANTASTIC to work with; I went in to test drive the new Equinox as the first of 4 cars that I was considering to lease. We went for a test drive where she pointed out all the new safety features and the upgrades that Chevy made to the 2018 models. I liked how the car handled; when we went back to the showroom she asked what I thought about the car. Again she wasnt pushy, just genuinely interested in my thoughts. Based on the pleasantness of my experience so far, I decide to see if I could come to an amicable deal instead of continuing to test drive other cars. Michelle and her manager were able to meet the dollar amount that I wanted to pay per month for the first car. When I asked about buying me out of my Honda CRV lease, so I could lease a second Equinox they made it happen despite roadblocks from Honda. Nothing was a bother or a problem - picking up the cars went smoothly. Michelle even drove one car home for me when I was trying to figure out how I was getting 2 cars home. Again, nothing was a problem for her.
"Too Long"
Great that I was able to schedule an appt for an oil change the next day. Waiting an hour and 40 minutes for oil change is disgusting!!! Why bother having an appt especially when staff are very busy on their cell phones or standing around.
"Mrs. Walker"
It was a great experience from beginning to end, we special order our truck and it came actually 3 weeks. Sooner than expected.
"Ask For Nova!!!"
Im very big on customer service!!! I almost missed out on this great purchase if it wasnt for sherryne the internet dealer no matter how many excuses I gave her she didnt back down she explained what sales Bical was offering and for me to come in because they will beat any offer I get by $500. I came the next day and my sales rep NOVA was excellent no pressure no haggling while I waited for my car to be prepped she bought me lunch of my choice Dont pay the negative reviews any attention see for your self.. any one who ask me where I got my 17 camaro from I will say Bical Chevy and ask for NOVA !!!
"Sales Managers Behave Is Not Good"
In Bical sales manager have not manners how to deal with customers. He was very rude. Our deal was not successful then i told him give my advance money back he put in my card nd through card in front of me. He is mannerless person. I dont know who give him a manager job. He didnt deserve a peon job in a reputated co nd he got manager job. I am surprised. I never recommend to any body for Bical
"Great Customer Service"
I visited the dealership based on a recommendation from my mom who got her car serviced at the dealership. I already owned a Chevy and was looking to stay with the brand. James the salesman who took care of me was pleasant and friendly. He listened to what I wanted in a car and followed through accordingly. I was also happy with the service I received from Jim who found a finance company that fit into my budget."
"Great Experience"
Friendly, open, honest, and attentive staff. I was really impressed with the level of comfort and trust the entire staff I encountered instilled in me. If I want another Chevy, this is the only dealership Ill go to.
"Great Experience"
I am extremely happy with my car buying experience at Bical. I worked with Anthony Gallo and Chris Cox, both were extremely knowledgeable and professional. All in all I feel I received a fair price for my trade and a good deal on my purchase. Their facility was clean and appealing to do business with.
"Oil / Filter. Change"
If you are planning not to work for the day -go for service at Chevrolet
"Helpful"
The staff was courteous and explained everything that needed to be done before it was done. Very clean facility.
"Great Service"
It was Such a great experience buying my jeep wrangler, Johan helped me and walked me through the process ,he was very knowledgeable and honest. If you need to buy a used car ask for him
"Amazing Experience!"
I bought my 2016 Chevy Camaro from Bical Chevy! Johan Cardenas was amazing he helped me through the whole buying process!
"First Time Buyer - Great Experience"
I am a first time car buyer, I was assisted by Diana DiFrancisco. I went to many dealerships and None of them were as professional and honest as Diana. Every aspect of the Valley Stream Bical Chevy dealership was amazing. Everyone from finance to management right down to the sales person were friendly, up front, honest and very patient with all the questions and apprehensions I had. I would highly recommend Bical Chevy of Valley Stream - especially Diana DiFrancisco
"Bical Service"
my most recent service was handled exceptionally well i have no complaints whatsoever ...first class all the way ...proper service for what is expected from a dealership
"Bad Experience"
I had a bad experience with the valet department. My car was serviced by Bical dealership. It was ready for pickup and the valet person was suppose to bring it to me. He gave me the keys and pointed to where the car was. To my surprise it was not my car. He argued with me and said you should know what your car looks like. He then told me the cars along the back wall have not been repaired. I said I dont know how the cars are arranged I only know the car you pointed to . I was walking with a cane , He didnt care. I told him thats not good customer service, he didnt care. How can you have someone with that type of attitude work for you?
"Fantastic Buying Experience"
I cant say enough about the staff at Bical. Extremely knowledgeable, friendly and professional sales and finance team. They were all very helpful and friendly when I was shopping for a used car that I made the trek from Westchester County out to Long Island just to buy from them. Jim in used cars was fantastic. Was very helpful and patient with all of my (and my wifes ) questions and concerns. I am very happy with the overall experience and would buy from them again.
"Great Deal By James Horvat"
it was a good experience. I bought my first car 2014 chevi cruze Mr james horvat have give me a very great deal and a great customer service. Quickly done the paper work got my car in 20 to 30 mins when i went in. thanks james.
"Great Experience"
it was a good experience. I bought my first car 2014 chevi cruze Mr james horvat have give me a very great deal and a great customer service. Quickly done the paper work got my car in 20 to 30 mins when i went in. thanks james.
"Great Dealership Experience"
I needed a small family car for my wife to get around in. I shopped around at other dealerships, but they had little or no pre-owned inventory of small Chevrolets. I went to Bical on April 11th and found many to choose from in my price range. I met with sales rep James Horvat and he helped me pick out the best chevy Cruze for our needs. I returned on April 12th, took the Cruze out for a test drive and made the purchase. The Cruze was ready for pick-up on April 15th !!! Everything went so smooth... Everything should be so easy .. Happy Wife Happy Life..Thank You James Horvat . Thank You Bical.
"Great Service"
I was leary buying a car from out of state but James Horvat put my mind to rest. The service he exhibited truly made a difference. The buying process was seamless and his professionalism is unmatched. He was available to handle my questions and concerns 7 days a week. Thanks James for an unbelievable deal and customer service.
"Great Service"
I contacted James Horvat concerning a used Tahoe a week ago. His professionalism and work ethic are unmatched and second to none. As an out of state customer he made the buying process seamless and was available at anytime to assure me that the vehicle was up to dealer standards. I am very happy with my new car, James Horvat and the Bical team.. Call James for and excellent experience!
"Great Service"
I contacted James Horvat concerning a used Tahoe a week ago. His professionalism and work ethic are unmatched and second to none. As an out of state customer he made the buying process seamless and was available at anytime to assure me that the vehicle was up to dealer standards. I am very happy with my new car, James Horvat and the Bical team.. Call James for and excellent experience!
"Experience"
I recently leased a new car from Diana Devaney and Alex Flit at Bical Chevrolet in Valley STream. The experience was excellent from beginning to end. They beat a current deal they were advertised and made the process painless and enjoyable. I would recommend anyone to try Bical Chevrolet.
"My First Car"
I purchased my first car from Johan. He was great. He lusrened to my requests and found my the car that I love.
"Thank You Freddy Bosco"
freddy was very friendly and easy to work with i would deffinitly will send my family and friends to see freddy
"Mr. Harley"
Freddy Bosco, is a great guy to work with , all should come to see him
"Equinox"
sales and service was excellent felt welcome given good information about car i was interested in help save me money i would definitly see freddy bosco again for a new car he was great ****** :) :)
"Very Helpful"
Freddy Bosco was very helpful through every step of purchasing my new veichle.
"Corvette Lady"
i went in to ask some questions and freddy bosco was great i will definitly be back for my new car !
"Camaro Man"
met freddy bosco at bical chevy very friendly and helpful will definitly be back !
"Freds Traverse"
met freddy bosco at bical chevy the other day he got me the car i wanted and the price i wanted he did a great job helping me through the buying process i would tell anyone looking for a car to see freddy
"Cruze Man"
freddy bosco was good service and would recomend a friend to freddy bosco
"Thank You Dawn & Johan"
Keep up the great work. THNKS !!!!!!!!!!!!!!!!!!!!
"Sales Freddy Bosco"
Bought a car had sales person freddy bosco very professional patient and alot of help left very satisified would definitely go back to freddy bosco for next car.
"Best Salesman Ever !!!!"
Best experience buying a car !! Freddy Bosco was very up front and very easy to work with , I would definitely recommend all family and friends to Bical Chevy.
"Great Service"
Great customer service, very friendly staff. Felt no pressure on buying any car. I happen to get the same dealer as my mother, who purchased a car about 3 years prior. Johan was excellent with helping her, and he remembered me when I walked in (not being back there after that first and only time 3 years prior) I am very satisfied with my purchase! Johan was very nice and seemed to not only want to make a sale but a happy sale. I was able to test drive the Cars I was interested in, even started the cars up prior to the drive so it was not freezing cold. I would definetly recommend bical and Johan to anyone looking to buy a car.
"Very Helpful!"
12-17-2014
They were very friendly and the process was painless but due to some credit issues I wasnt able to get a vehicle but they did the best that they could do to get me in the vehicle I wanted. When I clear things up I will Def be back.
"Great Customer Service!"
12-10-2014
I had a great experience at Bical from the moment I eentered my information after viewing a 2011 Equinox! Although I did not purchase the vehicle I will refer my friends and family. They worked out a deal that really worked for my budget however I found a newer model with all the features!
"Happy Customers"
12-10-2014
I saw the online ad for a used 2013 Chevy Malibu. We live in northern Bergen County New Jersey, so the trip to Bical for us is quite a journey. Our salesman, Dave Hyatt, did an outstanding job. There were snafus with our temporary insurance coverage, which Dave helped get straightened out. Dave and his boss Chris, spent many hours on the phone with our insurance company while we anxiously waited on a rainy Saturday afternoon. The car was a nice as promised, all cleaned up and ready for my daughter to pick up her new ride!. The team at Bical were very professional, of course, its their job to sell cars, but I believe they went the extra mile in our case. My family and I appreciate the treatment that we received, and as much distance as there is between us, we would strongly recommend Bical.
"Great Service"
When we began our recent car buying process bical chevy was our first stop and was introduced to Johan, but because we wanted to shop around and make sure we were getting the best deal we walked away and was never made to feel bad for doing so. After shopping around we eventually returned back to bical and Johan and purchased our car STRESS, PRESSURE, AND WORRY FREE, which we all know is rare in the car buying process. I would definitely recommend this dealership and specifically Johan to anyone looking for a new, or used, car.
"Great Experience At Bical Chevy!"
We just wanted to share that we had a wonderful experience this past week at Bical. After doing a fair amount of shopping and research, we found that Bical had the car we wanted. The process was about as smooth as it could have been and the absolute quickest weve ever seen. Our sales person, Johan Cardenas, went above and beyond to make us very happy customers. Thanks Johan for your professional service!
"Best Car Buying Experience"
I recently purchased a pre-owned vehicle from this dealership and I have to say that it was the best experience ive ever had buying a car before. Johan C. was excellent, if you want to buy a car he is the man to see. Fast, great service, professional, very knowledgeable, and most importantly honest and comfortable to deal with. I also felt like Johan went above and beyond throughout the process of the sale. At no point did I feel pressured in the car buying experience. I would recommend this place to anybody looking to buy a Chevy, and I myself would definitely return if im in the market for another vehicle someday. Make sure you ask for Johan.
"Very Very Unhappy"
So I went to Bical looking to lease a 2014 Equinox. I went in there with a print out of the vehicle I wanted. I told the sales rep exactly the features that were important to me and I told him the price I was willing to pay. I was clear I wanted an LT1, with back up camera and automatic adjust driver seat. We went back and forth over pricing and ultimately we landed on the # I agreed to. However what Darryl failed to tell me was that he took me out of the LT1 and put me in an LS. Oh yes it was written on the paper - My bad I missed it. HE NEVER TOLD ME. I noticed it after I drove the car off the lot and the next morning when I called to tell him my concerns he argued with me and told me that WAS NEVER THE AGREEMENT. After many phone calls everybody is too busy to talk to me. Slippery practices are what you can expect at Bical. I recommend you go elsewhere for your vehicle purchases. Or if youre willing to try your luck make sure they dont pull something shady on you like the did me.
"Great Experience"
My wifes 07 Equinox was totaled by a falling tree just before her birthday. She was heartbroken. I vowed to find her an exact replacement, including the hard to find Aqua Blue / Green paint that changes color in the sun/shade. Long story short, Johan at BICAL Chevrolet helped me square away the long distance deal (over 2 hrs away), including tags, insurance transfer, financing etc, on memorial day weekend so my wife could have "her" car back on her birthday! Car had more options and way less miles than our totaled one, and the insurance check covered nearly every penny of it (great price for only 34,000 mile vehicle!). We did opt for the GM 3 Yr bumper to bumper for extra piece of mind, but car and all accessories are working great. Thanks BICAL!
"Bought My 1st Car From David"
I bought my first car here. Dave help me convince my parents this was the car for me. Great work David. He was able to answer all the questions we had. I went to another Chevy store day and night difference. Im only writing this review because I know its hard to spend all the money we work hard for. Keep up the good work.
"Loving My New Vehicle From Bical Chevrolet"
If you are looking to purchase a new vehicle, for a great price, and get excellent customer service at the same time, Bical Chevrolet is where you want to go. And Johan C. is the man you need to see when you get there. From the time I stepped on the lot, until I left with my new vehicle, Johan was there to assist me. He was very professional, helpful, honest, and able to answer any questions I had regarding the different vehicles I came to look at that day. He also made sure my family and I were comfortable while we were there. I didnt feel rushed or pressured during the process of choosing the right vehicle for me. Thank you so much Johan, youre the best!
"I Cant Believe It!!!"
I really dont know where to begin. First let me start by saying Johan C (Pre-Owned Sales Manager) at Bical Chevrolet is the man!!! Me and my wife were looking for a pre-owned truck preferably a Chevrolet Tahoe. After meeting Johan and telling him what we wanted I was still a little skeptic we could get the truck. I did not think he would be able to put me and my family in truck that we wanted based on what he was working with. He held no punches and told no lies. He told us that he would work it out and get us in the truck that we wanted. Less than 48 hours had passed before I received a call from my new best friend (Johan C.) that we were approved. Saying I didnt believe him was an understatement. Pure joy on my face at work, Im smiling as I write this review. Through the process he was not pushy or seem thirsty to make a sell and I appreciated that ( I dont like pushy). Also another huge thank you to the Finance Manager (Raja). Again I walked in Wednesday drove off the lot with the truck on Saturday!!! They were honest and were concerned about me and my families needs. As a customer spending my hard earned money that is really all I could of asked for. Johan C. and Raja are assets to Bical Chevrolet and I would recommend my family and friends to Bical Chevrolet. Good job Johan C!!!
"Stay Away From Bical"
Just go somewhere else for sales or service. I went in to pick up my new Traverse that Id spent the previous night negotiating a deal with them for 3 hours. When I arrived, they showed me the beautiful car being prepped and we went inside to sign the paperwork. It went downhill from there. They "forgot" to include the payoff on my trade in the deal they gave me the previous night and had to scramble to try to make the numbers work - fyi, 150 more per month than what we negotiated and agreed to does not work. I guess signed paperwork and a deposit does not count for anything. We walked out. I should have known not to go there but I gave them another chance. I had a terrible experience with their service department 5 years ago and then 4 years ago when my saturn lease was up, they basically told me that they did not want my business.
"Great Experience!"
After a long journey, it ended here. Johan answered all my questions and was able to negotiate over the phone for an amazing deal. They were very honest, not pushy typical car sales people. Got there a half hour before closing and they stayed an hour after closing, so I was able to drive the car home that day. I was very satisfied and felt comfortable. Go to Johan! He will give you a fair deal and not make you feel pressured into buying a car.
"Stay Away!!!!"
There are several employees at this dealership that are completely dishonest and outright liars. They promise a vehicle is available, knowing full well that it is not. Instead, theyll lie just to get you in the door, assuming they can make a sale with a different vehicle. I would not buy from this dealership!!!
