"Wont Buy From Them Again"

Negative experience with this dealership - did not feel management staff were honest or responsive. Wont buy from them again.

"Great Service And Good Salesman "

I went to Volvo to see a Audi but I didnt end up taking it home but I was impressed with the salesman tom a older gentleman he was very down to earth and very helpful and I felt no pressure from him at all and I much enjoy the experience even though I did not end up with the car

"Best Car Buying Experience Ever!"

5.0 star rating 8/9/2016 OUTSTANDING Dealer! I purchased a pre-owned car from Fathers and Sons Audi and the service was amazing. I live in St. Louis and they took additional pictures of the car for me and described it in great detail so I felt comfortable before flying to pick it up. When I showed up, it was exactly as described and I was in and out of the dealer in less than an hour. It probably would have been even less time, but my salesman was helping me get free tickets to a local attraction in town. Vinnie and Chuck, my sales team, were OUTSTANDING! I might just have to fly to MA every time I want to buy a car now!!!

"Great Service"

Susan is absolutely wonderful in taking care of everything and keeping me updated. I always feel like Im in good hands, in sales with Vin Fusano, and in service with Susan, with F&S.

"Great Service"

06-09-2016

I was treated with courtesy and provided with useful information about the cars I was interested in, but not given the hard sell. I enjoyed my visit and will definitely be back when the time comes to purchase a new vehicle.

"Audi Warrantee Service"

Was kept informed on the status of the repair. After the repair was complete my car was brought to my place of work so I did not need to find a ride - nice!

"Great Service And Facilities"

The team at Fathers and Sons is always professional and friendly. I am happy with the sales and the service at all times.

"Vip Service"

04-19-2016

Sue Ray provide me VIP treatment, provide me a proper assessment, estimates and delivered a rental car that I like to test drive up sell at the same time. I requested a 2016 Q5 white and connected me to the Sales staff.

"Audi Q3 2016"

I would highly recommend this dealership. My leasing experience was the best Ive ever had. Every person I dealt with was professional, knowledgable and friendly. They kept in touch with me as my new Audi was being "built". Pick-up was easy and they explained everything I needed to know about my new car. It drives beautifully and I know I will enjoy it. Have already broadcast my pleasure to my friends. Thank you Fathers and Sons for making my leasing experience a good one.

"Great Team"

The Service representatives all make me feel as if I am the most important service they are working on that day. Good feeling!

"Excellant Cusomer Service"

03-25-2016

When I called to make, and then change my service appointment, the customer service reps were outstanding. At the dealership. the service person was very friendly and professional, and the service was finished in about the time he estimated.

"Super Service"

The people that work there!!always pleasant, car is clean when I pick it up...able to get that loaner.. Have bought 6 cars here..because of their service.

"Great Customer Service"

Excellent communication, take care of customers needs and service is ready when they tell you it will be. The car is always cleaned and washed.

"Good Experience"

Quick appointment date. Car ready on time. Vehicle brought up to me warmed up.estimate phoned to me before work was started

"Top Notch Service"

My service advisor Angela is right on top of her game. She is excellent in her position and an asset to Fathers and Sons.

"Everything About Fathers & Sons Is Great."

01-28-2016

It is so personalized. I LOVE that the loaner car as well as my car was warmed up for me. I like having my cleaned car returned to me.

"Great Service, Done On Time."

01-21-2016

Great sevice, done in a professional maner, friendly and helpful seavice personnel. The work was done on time and the car was clean!

"Great Service"

01-15-2016

Very easy and professional but it was my last free service so will see whats going to happen next time

"Overall Great Service"

01-12-2016

The efficiency of getting an appt and the timeliness of the service. That coupled with the excellent customer service, keeps me coming back for all scheduled maintenance and all service needs

"Great Service Excellent People"

Tom OConnor outstanding service manager: Excellent initial review and estimate; excellent diagnosis;timely follow up; car a pleasure to drive after the service; delivered clean and ready to go. Keep Tom best in the business.

"Great Staff That Really Know How To Help Customers"

11-18-2015

Service team is very sensitive to my requests and they actively ensure that I am fully briefed and understand what will take place and on what schedule. The driver that took me home and brought me back to Fathers & Sons was very pleasant and professional - as everyone on the team.

"Welcoming Service"

From a cordial welcome to dealership exit, punctuated by a marvelously cleaned interior, I felt like Audi wanted to earn my business.

"Fathers And Sons"

I always appreciate the professionalism and stable/long term staff at Fathers & Sons. I know who I will see when I come and we have a good relationship. It makes a huge difference compared to other dealerships Ive worked with, where staff turnover presented a challenge.

"Great Service Experience"

I had a flat tire. Got me in fast and did the work I asked for and also did my 5000 mile check up. Totally wonderful!

"True Customer Service"

Fathers and Sons service dept is always professional and extremely accommodating when I go in for service. Steve OShea, goes above and beyond to make sure his customers are satisfied with their service.

"They Addressed My Concern"

You can delete the review I entered yesterday about the poor service on the battery. Once it was kicked up to the service manager I got the service I was looking for.

"The Finest Automotive High End Sales And Service"

Uncle Vinnie and Tom OConner......My family has been loyal patrons of the Cartelli family since 1960 and have purchased over 17 vehicles directly or indirectly through friends and relatives since 1960. We choose Father & Sons exclusivlyl!

"Fathers And Sons Was A Great Start To My Day."

Everyone was friendly, helpful and courteous. I was able to immediately get a shuttle home. My experience at Fathers and Sons started my day off with smile.

"Extraordinary Customer Service"

Ease and timeliness for making appointment and last minute adjustment of change, work completed as agree upon, very pleasant and efficient customer service.

"Consistently Exceeding Expectations"

Fathers and Sons employees are always friendly and courteous, very sensitive to my time (e.g., I chose to wait while my vehicle was being serviced and the team brought extra resources from another site to work on my car); the team explains the need behind any unexpected services in a clear and concise manner (e.g., I wasnt expecting to need 4 new tires but the team not only explained how driving certain ways can wear tires quicker than others, but also took the time to show how my treads had worn and even where I had a bubble...they indicated safety was their concern and I trusted them, as opposed to their motivations being $$ driven). They always treat me fairly in terms of pricing; they matched the price of a competitor which I found online. They obviously care about their customer service as evident by the surveys and the follow-up calls. That means a lot. Finally, the experience itself is always positive: very clean and conveniently-located facility; very clean "loaner" cars; clean and courtesy shuttles...I cant gush enough about these guys. My husband bought a 4Runner and loves the car but hates the service he gets. Hell be buying his next vehicle from Fathers and Sons for sure. Thank you!!

"Fast Service"

We came in expecting to make an appointment for service and were surprised when you were able to take care of the minor problem while we waited. We had a cup of coffee on the waiting room and the service was done !!

"Attentrive Service, Snobby Sales People / Managers"

Your Body Shop is Good. Jim always takes care of me. Your Service Dept is also good at slipping me in for an appointment.

"Wonderful Service"

It is always a pleasure to deal with Tom OConnor, who treats me with respect and good humor, and makes sure the work is complete on time.

"Speedy Service, Very Comfortable Facilities"

06-16-2015

Friendly Service Attendant, car taken at appointment time and serviced promptly, as well as, car and windows washed and vacuumed. Customer lounge made the wait comfortable.

"Great Service, Friendly Staff, Clean Dealership"

Everyone smiles when they greet you. They ask how you are, everyone does this. The dealership is clean and if you dont want to sit in the waiting room there are high top tables around the showroom where you can spread out a bit and get work done. Getting my car serviced at Fathers and Sons is a breeze. I get so much work done when I have to service my car. Thanks guys.

"Excellent Service "

Pretty much everything. Ive never had a bad experience there when coming in for service. The bottom line is I trust the service department.

"Accommodating Staff And Quality Service"

05-21-2015

While getting service performed on my car I found the staff to be very informative and accommodating. They genuinely cared that I receive quality service.

"Great Service"

05-21-2015

This past visit was the best experience so far. From the minute I arrived, I was treated like a VIP. Everyone was courteous, friendly, and very helpful.

"Great Service"

05-21-2015

Expedient service from Angela. She made sure that everything that needed to be done under my Audi Care 45K service visit was taken care of to my satisfaction. The Service Director, Steve, is very personable and goes above and beyond to make sure you are satisfied.

"Concise, Transparent And Clear Diagnosis & Rx Plan"

05-21-2015

Clear evaluation, explanation and plan for what my audi needed done. Work done in a timely manner and with updates along the way.

"Phenomenal Personal Service"

05-21-2015

I cannot say enough about Angela LaBelle and Tom OConnor your service Consultants they are phenomenal and treat me like family every time I go in there for service.

"Jezzy"

05-21-2015

they as promised picked up and dropped off the car. this a tremendous service. nice that it comes back washed

"Convenient Service Times And Loaner Car Provided"

05-15-2015

They were able to accommodate my schedule and provide a loaner. The work was done when they said it would be done and the person I worked with and who handled my appointments was super.

"Great Service "

03-13-2015

Everything was great, had no problem with anything hat I asked for, I would recommend this place to anybody who wants a correct repair on their Audi

"Great Service"

01-28-2015

Knowledge of my Audi, expedience with which service was completed, helpful hints offered by Tom O and the pleasure of driving a new Audi. It just reinforces my desire to buy/lease another when the time is appropriate

"Great Service, Great People"

01-28-2015

The staff is very friendly and accomadating. You feel very at home there.They listen to you when you bring the car in for service, and then those things are fixed. Steve at the service desk is excellent.

"Mark G."

01-28-2015

There was no sales pressure to purchase a vehicle which was extremely nice, when we did purchase our transaction it went quickly and smoothly.

"2015 Audi A5 Convertible"

01-28-2015

Shera was very professional and was very patient despite my multiple visits to make a decision. I am very pleased with the outcome.

"1st Class Customer Service"

I normally don’t write reviews but after my experience with Fathers and Sons in West Springfield I felt compelled to share my experience. My Salespersons name was Derek. He was friendly, knowledgeable, and professional. We took a test drive in the 2007 BMWxi I was looking at and quickly came to an agreement on price. Afterwards, I realized that since the car was barely ready to be shown they probably would have rubbed out some of the dings that the car had. I called Derek the next day and asked if he would have their “ding guy” fix the dings he could. Even though the sale was already finalized and he didn’t have to, Derek took it upon himself to go the extra mile and looked into it for me. Sure enough he was able to get the Dealership to fix the dings even though it was going to be extra time and expense on their part. Then 3 days after having the car the service engine soon light came on. They offered to drive me a loaner all the way to Meriden CT where I work and bring my car back to fix it. I again notice a problem with the lumbar switch popping off/broken. At this point I was dealing with the service department and ended up dealing with a Sales Manager/Rep named Kevin. I explained the problem to Kevin and he agreed to try and have it fixed for me. Since this was not a safety issue, they were under no obligation to fix this $400 item. None the less, Kevin came through for me and didn’t charge me a dime. By the next day my car was delivered back to me at my workplace in Connecticut and the loaner was taken back. What can I saw but WOW! I can’t remember the last time a company was willing to so far above and beyond just to make things right. Even after the sale! If your ever in the market for a car and want to deal with a dealership that truly understands Quality 1st class service, Fathers and Sons is the place to go.

"911 In 2012"

Over all at F & S my exsperince has been out standing, My recent visit in search of a Used 911,has been exciting as well as the opportunity to see the unvieling of the New 911-2012! Derek Beaulieu my sales person has reassured me that that I can count on seamless service as well as enjoying the Porsche 911! Once I purchase it from fathers & Sons!