"Zero Stars"
My mom took her car in for service ONLY because someone called her telling her that they werent suppose to charge her for a oil change the first time and when the lights go on again to bring it in and it will be free. She took it in, the guy helping her said he will take care of it, then charges my mom over $100. Then Sam calls me to ask me about the experience and told me that I should have told the guy to ask what my mom was signing before telling her to sign. If the guy didnt say hell take care of it I wouldve told my mom to leave. Sam then says that she will have her director call me before I do the survey. Its been 5 days and no call so heres your survey review. Thanks a lot service team. We will never be coming back.
"Eric Was Awesome! @ Serramonte Honda"
ERIC DID A FANTASTIC JOB WITH MY CAR! HAPPY CUSTOMER!
"Oil Change"
10-27-2017
Smooth Process... Excellent Service. With Shuttle service within 5 miles.
"Ms Jones"
I would definitely refer this dealership to all my friends
"Good Service"
10-25-2017
Took a used car thats still under warranty in for repair. Service advisor was able to understand my concerns. Repair was done in 3 days.
"My Next Care Will Be A Honda !"
older inherited 2003 Honda Civic Mothers little old lady car.. 60k mint condition.. driven cross country NJ->CA no problems... But needed lots of work ... timing, tuneup, battery draw, misfires, front end shimmy, etc... etc... Service rep Bobby went through the complete 14 year maintenance file, and recommended what was critical vs. nice to have... Did not condescend to me, as I am very car/mechanic savvy.. everything fixed, car is amazing..
"Honda Of Serramonte"
The oil change was done earlier than expected. The shuttle service with Glen was great!
"Honda Service"
Great experience during the service also service advisor let me know abour my tires needing change
"Service Advisor"
Great guy and service 2 thumbs up. Darell Wilson exceptional on everything
"Review"
While everyone was knowledgeable, friendly and helpful; I had to wait around long periods of time between the various steps in purchasing the car, while it appeared that hoards of employees were standing around doing nothing but chatting with each other.
"Great Service!"
10-18-2017
Honda Serramonte made the car purchasing process smooth! The transaction went as quickly as could be expected. The representatives were friendly and courteous! Would definitely use this dealer again!
"Honda Of Serramonte"
I received great service and do not have any complaints. I will return for service again in the future.
"Regular Service"
I have made an appointment to return on Tuesday-- there is a sound from the driver side front that concerns me.
"Honda Is Amazing!"
Honda always provides my car great service. They are all very attentive and are always checking in even on the busiest of days. I am so happy with Honda!!!
"Bobby Santos, Svc Consultant @ Serramonte Honda"
10-16-2017
Overall very good experience with Bob Santos, very professional/helpful. Note: I think the mechanics could work a little quicker.
"Deal Directly With The General Manager"
Email directly with general manager Patrick for a smooth transaction
"Customer"
Thank you very much Teddy for your excellent customer service and ,we are fully satisfied for the car service rendered
"Honda-crv"
Although expensive, the work was great. Figured out what was wrong with my vehicle and provided a rental because the diagnosis was taking longer than originally thought. Thank you Oliver.
"Service Quality"
10-04-2017
Great service. Would come back here to get my car fix.
"Recommandation"
I just let my car oil changed, it was totally satisfactory for this visit at Saramonte Honda service
"My Honda From Honda Of Serramonte"
My sales person Josemaria Castro and finance manager Chinda Gnean was great from begining to end of the deal. Im looking forward to future deals with them! They made me very comfortable on my vehicle! Wonderful people!
"Bobby Santos -5 Stars!!!!!"
Bobby Santos always takes great care of me. Exceptional service and right attitude with putting customers first. I will only do bring my car needs to Honda of Serramonte because of my past experiences.
"Best New Car Experience At Honda Serramonte"
09-28-2017
I love my car! Everyone was friendly and very helpful. I was happy with the service. My salesperson was awesome.
"Good Service"
09-26-2017
Excellent customer service, friendly, professional. Ive been getting my Honda serviced here for years. Its close to my job and easy to get to.
"The Service I Received Was Great!"
Outstanding, Darrell is an outstanding Service Advisor!
"Honda Of Serramonte Did Okay."
Honda of Serramonte was very satisfactory in their servicing of my 2013 CR-V. My service advisor Teddy Mui was very thorough and friendly in his description of maintanence options available.
"Buying My New Car"
There were a couple of snafus, but I was overall quite satisfied with my sales rep.
"Honda Of Serramonte Service"
My past service appointments at Honda of Serramonte have been pleasant with great customer service and mechanics that not only care about completing the job right the first time, but not damaging your vehicle in the process. Eric Chau has been my Service Representative since early 2017 & hes knowledgeable about the ins & outs of his Service Department & provides thorough explanations of the service being provided and what all the options are available for diagnosed problems with your vehicle.
"Great Service *****"
09-20-2017
Please never change the service was great... As a waiting coustomer I recommend Donuts and Coffee is a good match ....will be nice to get back .....
"Honda Serramonte Service"
09-19-2017
To diagnose a check engine warning light, it was determined a faulty thermostat. When the check engine warning light reappeared following the recommended repair, my service advisor Teddy Mui was very responsive in reassessing the problem at no charge the next day. The check engine warning light disappeared and no problems were identified. I found Honda Serramonte service always gave excellent customer service, even though I had not schedule an appointment.
"Service Review"
09-19-2017
Oliver Velasquez paid attention to details, although there were many customers waiting.
"Honda Of Serramonte"
09-19-2017
I purchased a new Honda Civic at Serramonte Honda ten years ago. I have been very happy with the service I have received there over those ten years--particularly from the service advisor Darrell Wilson. The shuttle service they provide has been valuable to me as a senior with health issues that age can bring. Today at the time of service I found that the shuttle only operates within a 5 mile radius. My home is about 8 miles away. One of the reps at the desk said they could drop me at Stonestown--about 2.5 miles from my home. The other suggested I sit and wait for my car. Neither of these is a viable option for me. Luckily the service manager said he could extend the 5 mile distance a bit. Great for today but I really dont want to have to beg for a shuttle ride every time I need service. So I am for all intents and purposes losing my trusted service provider and Serramonte Honda is losing a loyal customer. Love my Honda! Will soon be in the market for a new car and it unfortunately wont be a Honda as convenient service is for me part of the deal.
"Car Not Starting"
The gentleman that helped me when I didnt have an appointment was very friendly and explained the process and squeezed me in as this is not the Honda dealer I usually visit. This happened during my lunch and I needed to be back for meeting and Sarah Monte Serramonte made it possible :-)
"Car Purchase Experience"
Salesperson Eric is really Good. He knows what the customs want and we can finished the process with 2 hours.
"Honda Service"
Buying a car has never been so easy! Everyone was helpful and treated you with open arms! I definitely will purchase another vehicle from Honda of serramonte
"Great Service"
Great service teddy made everything easy for me . All the staff is friendly
"Car Repaired"
Eric Chau Honda of Serramonte did an excellent job for me. I will definitely consult him again if my car has any problem in future. Thank you Eric and all the staffs there.
"Great Job By Zahi Abukhader!"
Zahi came recommended by a friend, and met and exceeded all expectations. Thank you Zahi, and Honda of Serramonte.
"John Cerna Sr."
We were very pleased with our salesman Abbas. He was very informative and helped us find our car with all the details we wanted. We also had a good experience with Jimmy who took care of our paperwork . They both made our experience of buying our new car very good!
"Hrv- Exl - Service"
08-22-2017
Excellent service, with awesome service... Definitely the best service center within the Bay Area...
"Honda Of Serramonte"
08-21-2017
Excellent costumer services. Darrel is a positive employee with a helpful attitude, ready to do a good job.
"Great Customer Service"
The service technician Xavier was very helpful in The process of the getting my car serviced
"Review"
The rep who assisted me is super helpful, its just a bummer that this branch doesnt do courtesy car wash. In San Diego, its automatically done, no questions asked.
"Honda Serramonte Dealer"
The sales consultan who assisted me , Chino Martinez was very couteous, giving me an estimated time when the work on my done will be dpne. He explained every little details concerning about my car & Its greatly appreciated knowing that he genuinely cares. Overall outstanding customer service
"Honda Of Serramonte"
Excellent - service adviser (Teddy) was cordial, professional, explained services to be performed, communicated additional service required & delivered the vehicle back on time..
"First Oul Change Since Buying Car"
08-18-2017
Polite, fast and simple. My service guy was friendly and made me feel important
"Honda Suv Best Car Ever!"
its hard to make a decision, tired & confused.. but worth it because I pick the right car I like..
"Good Service"
Great service fast efficient and convenient location to bring my adorable civic,happy happy with this great professional people in this place
"Car Service"
Very satisfied with the service. The place was nice and cozy, it has a small place for kids.My daughter didnt get bored while waiting which is a plus.
"Service"
08-16-2017
Not so bad for service but one of the adviser is so mean for customer
