"Laura"
Devin Booth was amazing He made buying a jeep so much fun and exciting. Fun and professional and I’m definitely going to refer some friends to him
"Dont Trust This Dealership"
On July 24, I completed an online form for a free $50 Amazon gift card to test drive a 2017 Malibu. A woman called to schedule the appointment for July 25. The two men who I was told to ask for were not available. The person who gave me the sales pitch, ride, and quote (higher than website price) said he would file the gift card form. That person was not well aware of the selection and location of the vehicles. I noticed a plugged tire. I received no follow-up on the quote or gift card. I completed the online inquiry form seven times. On August 2, I brought a new car not at Gengras. (In general, test drive the vehicle(s) for which you get quote(s).
"Listing Not Accurate And Lied In Email"
We found a car on cars.com at this dealer. We contacted them to make sure the listing was accurate, pricing correct and that the still had car in stock. All of which was responded (over 3 emails, one with maganger) with an answer of yes price is accurate, car is in stock and all details in listing were accurate. We drove the 1 1/2 journey to find the car was being used by service manager, filthy, used cigarettes in it and it had 5,600 miles. The car was listed as new, 53 miles and listing showed pictures of when they accepted off the truck. I understand dealers use cars, but to confirm 3 times that the listing was accurate and then try to sell us a used car, shows the lack of customer care of this dealership. Also, to allow people smoke in the car is unacceptable. Bad dealership with bad values surrounding its customers. Would not recommend.
"New Car Purchase"
I recently purchased a new 2017 Jeep Wrangler. My salesman was Devin Booth. He is a terrific salesman. He made the whole buying experience easy and stress free. He answered all my questions about the buying and finance process. He is a true asset to your dealership and he will definitely be my salesman again for my next car purchase.
"Used Cars Shopping"
Good overal process they respond emails and didt push hard as others dealers , so i was confortable asking questions
"Very Bad All Around!"
Purchased my Jeep Cherokee back in December of 2016 and ther are still fixing the paperwork, and here we are in July of 2017. They never return your calls and treat you like you are bothering them. When you appear in person they drag their feet like they dont want you there! They are one of the worst dealers I have ever seen in all departments and they dont seem to care. Love to hear from the owner as to why?
"Buy Your Car From Alan Wilner! Hes The Best!"
I went in to buy a jeep cherokee and it was a very pleasant, professional and fun experience! Everyone in the dealership was friendly and helpful. My sales man was Alan Wilner. He is the best man in the dealership! Id send anyone I know to Alan!!!
"Great Experiance At Gengras Jeep In East Hartford"
My Wife and I had a wonderful experiance at this dealership Purchasing a pre-owned car! We would like to Thank John Foley for helping us purchase the car we were interested in! He was very Friendly and helpful to us.We did bring our puppy to the Dealership they all open the doors for him it was a sight to behold!Everyone just loved our little Brewster!! All the Employees at Gengras were all so friendly and helpful!this is with out a doubt Our best buying experiance on Buying a Vehicle!But our salesman john Foley was so wonderful and helpful he made you feel at home for sure!It felt like you were at a buddys House thats how he made you Feel! Again Thanks very Much john foley and all the great people at Gengras Jeep You made My Wife and myself and Brewster Very happy Sincerely Jim&Debbie Poinatale&brwester
"Poor Service And No Great Personal "
They not help you with more banks and they are not good enough service for costumes like you and me
"Miss C"
Todd Lankton is amazingly helpful. I highly recommend him as a sales expert for anyone shopping for a new or pre-owned vehicle! Send all of your family and friends to Todd. His service is excellent! Roger and the rest of the crew are super helpful too!
"Horrible Service, Rude Staff"
Went in to look at a Jeep Grand Cherokee, had an appointment for 2:30 pm, there were no available apparently there were no available salesmen when there were 5 all standing around the entrance just talking. I got tired of waiting and left 45 minutes without anyone talking to me
"Does Not Honor Cars.com Prices"
03-03-2017
I emailed them and asked if the price listed in Cars.com was their best price and they responded saying that they could not give that price. I called them on it, but it was no use. Their "internet sales" manager could not be bothered to answer simple questions about the differences between two cars on their lot. I wound up going to another dealer that was 1K higher in price and am very happy with that decision because everything about my dealings with Gengras was a struggle-
"Used Car (2016) Purchase"
Scott T. did a great job as we explored options , and then purchased a 2016 Grand Cherokee.
"Just Bought My Jeep Renegade For Gengras"
Had a great experience when shopping for a new/used car at Gengras Jeep in East Hartford. Devin Booth was great in explaining all options. I very happy with the service that I received. I will recommend the dealership and Devin as a salesperson.
"Is This Dealership For Real"
Im trying to call to buy stock number JP10118. No one is picking up the phone not a sales person, not a receptionist, nobody. I dont want to leave an electronic message because I know I will be flooded with junk email afterwards, so I guess I will buy another Jeep from your competitor down the road. Id expect this type of service from some hole-in-the-wall on a junk lot with a trailer as an office.
"Great Job By Johnny Albano"
We came to purchase a Jeep Compass.. johnny Albano welcomed us as soon as we came through the door and has taken car of us since. He has made sure we got the best deal and we thank him for that. Definitely will purchase another vehicle with him and recommended all our friends do so. Thanks a lot!!
"Customer"
I NEVER WRITE REVIEWS, HOWEVER I HAD TO SAY SOMETHING ABOUT THE EXCELLENT SERVICE MY WIFE AND I RECEIVED AT GENGRAS, 460 CONNECTICUT BLV. EAST HARTFORD, CT. CHUCK SIKES (SERVICE CONSULTANT) WAS RIGHT ON IT. HE GAVE US THE SERVICE WE EXPECTED WHEN SOMETHING WENT WRONG WITH OUR CAR. BECAUSE CHUCK GAVE US A LOANER WE WENT ON OUR VACATION AS PLANNED. WE GIVE HIM 5 STARS FOR HIS QUALITY SERVICE.
"Service Experience"
Although buying the car 2 years ago was a pleasant experience definitely not happy with the service department. Had to have my car towed in and they cant figure out what is wrong with it. Although I was called late the next afternoon to say the car was ready and that the malfunction light was off "right now". Did that mean when I picked it up the light would eventually come back on and I would have more problems? When I got there late morning the next day I was told they were going to take it for another test drive just to make sure everything was ok. Well this was a huge inconvenience for me and the person who drove me there since he took the morning off from work to drive me there. When it came back from the test drive was told it was still bucking. They were going to try something else and test it again. Came back again and still doing the same thing. After an hour of this go around they finally gave me a loan car. Why in the world would they call and tell me it was ready for pick-up! They have had it a week now. This doesnt say much about the mechanics that work there. I do have to say that the person I am dealing with over the phone is very pleasant and cant apologize enough. But that doesnt get the car fixed. If by chance they figure it out soon there may be hope for them yet. But for all the inconvenience and stress this whole mess has caused it shouldnt cost me anything for repairs or labor or at least be given a huge discount.
"Bait And Switch. Beware."
01-15-2015
Left a message with the sales manager to put a deposit/hold on a Jeep overnight until we could get to the dealership the next day. He never returned my call. When we arrived no one came to assist us and even after asking for a salesperson, waited several minutes. After sitting down to discuss pricing, the advertised internet price was now $1,000 more since this was a purchase and not a lease. There was no indication (*) next to the price, nor was it mentioned when speaking with the internet saleswoman when I called. The trade offer was unreasonably low (were very fair and understand it needs to be reconditioned and resold) and the manager lowered the MSRP by less than $300. Salesman (John Rose) was nice, but pricing comes from the manager and this took an exceptionally long time as well. We drove an hour to the dealership and this was going to be a cash deal, very easy. Their loss and will not recommend or ever return. There are plenty of dealerships that take customers seriously and treat them fairly.
"Good Experience"
I DONT USUALLY WRITE REVIEWS BUT I WAS VERY PLEASED WITH THE NEW SERVICE AND REPAIR FEATURE ON CARS.COM....GOT A BETTER PRICE ON LINE THAN AS A WALK-IN FOR MY REPAIR...VERY SATISFIED WITH THE DEALERSHIP AND REPAIR PLUS THE FREE CAR WASH....EVERYONE I DEALT WITH AT GENGRAS WAS PLEASANT AND COURTEOUS ESPECIALLY THE SERVICE ADVISOR MIKE KEEMAN....THIS WAS NOT MY 1ST TIME AT THIS DEALERSHIP FOR REPAIRS AND HAVE NEVER HAD A BAD EXPERIENCE THERE TO DATE BUT I WAS ESPECIALLY HAPPY WITH THIS ONE
"Outstanding Oil Change And Service"
I visited the Gengras dealership today, August 15, 2014 to get an oil change in East Hartford, CT. I must say as always, James Lowe, Express Lane Advisor, is the "Man with the Master Plan!" Whenever I bring my truck in, he is always very personable, respectful and present. His staff is competent and mannerly. He makes me aware of specials and honors the specials that your dealership sends to me via email. Every time I go to the Express Service, he is ALWAYS there no matter if it is raining, snowing, sleeting, hailing or sunny. I say it is time to give this gentleman a holiday!!!! He has to be one of the hardest working Advisors you have. I was informed that my truck model has a recall and he has already ordered my part. Anyhoo, I believe your establishment is extremely fortunate to have such an employee working with you and we the customers continue to reap the benefits. See you again in 3,000 miles or sooner!!!!
"Todd Weitz Helped Me When No Car Place Would"
If you need a car go to 460 ct boulevard east. Hartford title ct. And ask for. Todd we itz he wentabove and beyond to get my husband and I intoa car before our new baby came
"Best Service Around"
10-30-2013
Gengras is without a doubt the very best dealership around. I have worked with them for over 10 years now and wouldnt consider going anywhere else to purchase a vehicle and then for all of my service needs. Every person that I have ever dealt with from sales, service and parts have treated me and my family members with the utmost respect and courtesy. I would recommend them for any service that you might need - they are consistently honest and exceptional in diagnosing problems and helping you to find the most affordable solutions.
"The Place To Go!"
10-24-2013
I HAVE BOUGHT SEVERAL DIFFERENT CARS THROUGHOUT MY LIFE AND NEVER HAVE I HAD SUCH A GREAT EXPERIANCE! THE STAFF WAS FRIENDLY AND HELPFUL, THE FACILITY WAS CLEAN, AND MUCH MORE. ITS SOMETHING YOUD HAVE TO SEE AND EXPERIANCE FOR YOURSELF. IF YOURE BUYING EITHER A NEW OR USED CAR, THIS IS THE PLACE TO GO.
"Bad Experience Turned Out Okay."
09-25-2013
I left my car off at 6:30 am expecting to have had it serviced and ready at 2:45. When I was dropped off to pick it up I found my car in the same place it was left that morning. When I walked into the garage something caught the corner of my eye, it was the envelope I dropped in the drop off box at 6:30. My car hadnt been worked on. I did not find the service manager helpful at all, in fact I found him accusatory, like it was my fault. The service rep who had to deal with my wrath could not have been more helpful. I certainly hope the type of service, displayed by the manager, does not happen to another person.
"Best Price"
Best prices by far. Very thorough almost too thorough I was there 41/2 hours. Bought the car though.
"Beware When Buying Used Car"
04-30-2013
Bought a 2006 Honda Civic LX from Gengras in December 2012... internal inspection report indicated that front brake pads needed to be replaced, but was assured by Kamran Kafi that the pads still had 5,000-10,000 miles of life left depending on the driving style. However, awful screeching noises forced us to have the pads replaced only a week after the car was purchased, and inspection showed that the pads were unevenly worn and one side was down to 1mm (1.6mm is the serviceable limit). Brake pads for a 2006 Honda Civic LX cost about $20. Beware when you buy a used car from Gengras... they would rather make an extra $20 than to satisfy the customer and make sure that they are driving safe, reliable car.
"No Pressure Sale"
I went in planning to buy, but they still helped me out throughout the process. Lance seemed very knowledgeable about the car and Blake guided me through the financials with ease. Im very happy I found this car through Cars.com.
"Bought 2013 Chrysler Mini Van From Bruce"
Bruce was the salesman helping us purchase our new minivan. He never pressured us and was very friendly and knowledgeable. Will refer others to him.
"Great Customer Service"
Dealership staff was extremely friendly and helpful. No pressure to buy.
"Gengras Chrysler-a Great Dealership!"
Excellent service, excellent repairs, and courteous staff.
"Awesome Experience"
Just bought a used 2004 jeep wrangler from ralph at Gengras jeep in east hartford. Must say ive never been happier with sales process. no pressure applied to buy and his patients with us test driving the jeep 3 times. ralph worked extermely hard to give us the best price. Honestly i cant wait to go back and buy another car from him. Wife finally got her dream jeep wrangler!!!! Gengras has a new cust for life :)
