"Managerial Staff In Need Of Training"
The only reason this place even gets any stars is because of the sales person Gary. Otherwise in my opinion the upper level staff should be given some kind of training of how to be courteous and polite to their customers. We were having some thought process over the car that we liked and ended up talking to some sales director whose name was Elaine....Super rude lady and I guess she thought that intimidation could actually speed up the sales process.It rather made us more stubborn on our choices. The sales guy was very nice and the store was good too.
"Wendy Duong Is Awesome!!!"
Took in my Jetta for maintenance work and Wendy helped me out. She helped me out last time, too, and shes just great. She greets you with a smile, is always happy to help out, and is excellent at her job. Wouldnt go anywhere else.
"Love My New Rav 4!"
Just bought a 2014 Rav 4 using the 0% interest 4-year program and am loving my new car :) The experience with Joseph H. was really great! He was kind enough to show me the different color options and upgrades so that I would feel 100% about my purchase. Worked hard to get the best price for me and Esteven A. was really great at making sure all the electronic gadgets were set up before I headed off on the road! Overall, great experience and would highly recommend to friends and family!
"Service Was Ok. Facility Was Clean."
Price for service was misquoted by service rep. two times. Very disconcerting. Watch out!(battery replacement)
"West Covina"
I felt very accommodated getting my rental car back to the agent and my old car to the dealer. Sales person was friendly and nice to be around.
"Oil Change"
Everyone was really nice and helpful William in service. The cashier I did not get her name and the driver who took me home and picked me up he was on time and very nice. thank you! I am very happy. Probably one of the best service overall.
"Good Service"
I got a good price on my oil change. Everyone was really helpful. I had a shuttle waiting for me right away. Everything went great.
"Great Service Like Always!"
Even though my appointment wasnt until 2pm, when I showed up early Eddy helped me out. He took care of me right away. My car was done and I was on my way in 45 min.
"Thumbs Up"
The visit was great and Christy took care of my vehicle with good and fast service look forward to coming back.
"Dr. R. L. Henderson"
William, my Service Manager, and another service agent greeted me immediately upon my arrival. They remembered me and my car. My service was completed in a very reasonable amount of time. Ms. Diedre and all of the staff, recognized me and were welcoming and friendly. My car looked like new after the complimentary wash. Thank you!
"Happy"
The service was quick and the serviceman I checked in with (I believe his name is Tony. Sorry, Im bad with names), is Always very professional and has always has a happy personality.
"Be Careful Of Pre Owned Used Cars"
I will start off by saying that i got a wonderful price for a used car.the price i paid was awesome because he gave it to me for the amount i wanted.(i paid cash and didnt want to deal payments.) However i understand that i bought a pre owned used car so i knew that because it was not brandnew i would expect it to breakdown sooner or later BUT I DID NOT EXPECT IT TO BREAKDOWN IN LESS THAN 24 HOURS OF BUYING MY NEW BUT USED CAR.WHEN I CALLES THEM UP TO TELL THEM IT WASNTWOULDNT START FOR THEY TOLD ME THAT THEY COULDNT DO ANYTHING SINCE I DECIDED NOT TO PURCHASE THE EXTENDED WARANTY. (WHICH THEY WANTED ME TO FINACE) I WAS IN TEARS I HAD A BROKEN CAR IN LESS THAN 24 HOURS AFTER I PURCHASED IT. HOWEVER THEY DID FIX IT BUT I HAD TO FIGHT TOOTH AN NAIL IN ORDER FOR THEM TO FIX A PROBLEM.THEY WENT OUT OF THEIR WAY TO AVOID ME AND GIVE ME A RUNAROUND STORY SO JUST BE CAREFUL ..
"Great Service"
I pulled up right at my scheduled time and someone came out to great me immediately. Then they knew that William was helping me and directed me to where he was. William was on top of everything for me and got my car done exactly on time! The cashiers were wonderful!
"Excellence In Customer Service "
I was glad Juan Gonzales was back. He is always thorough with his explanation when asked about the car maintenance. He is very professional and knowledgeable.
"Honest, Reliable Service"
I am always happy with the service I get for my car. The service department are cutious, respectful, and honest.
"Repair Service"
Eddy A. was very helpful in getting our van into the service department right away without an appointment, in regard to the sudden acceleration issue.
"Great And Dependable Service"
Eddy and Manuel were very helpful, knowledgeable and kind. If they didnt have the answer for me they both got back to me after checking with the person who would have the answer. And they were both very anxious to please. Lauren at the cashiers desk was also very kind, sweet, calming and helpful. Overall a very positive experience.
"Great Service, Friendly Employees"
Daisy Castaneda who called and told me that my 4runner has a safety recall. I also decided to have it serviced along wd our sienna. She was very accomodating! I asked if she has any coupons for us since well be spending more than $300. She gave me two $25 off. That was a big help. Our vehicles were assigned to William Nadler....very helpful and friendly guy! I told Daisy that when I call for our vehicles to be service, I want William to take care of us. We were happy with how they took care of us and our vehicles.
"Great Customer Service"
Great customer service, also your cashier Lauren was very nice and helpful. Explained everything about the shuttle and about the commodities that Toyota offers. You need more people like her. She really stood out and made my visit at your dealer great! Thank you Lauren!
"Great Service Done By William"
I was very satisfied with the great service William provided for me. He has great customer service skills. Thank you William for all your help.
"Awsome Service"
The Service Department representatives are always willing to go that extra mile. I have always enjoy my experience with West Covina Toyota Scion. Doing my visits I have met several of the Sales Person in which I have interesting conversations with.
"Amazing Service"
I really like the customer service at West Covina Toyota. Eddy Arvanitopoulos assisted me and gave me many valuable pointers about my car. Also, the technical engineers did an amazing job checking my car and recommending things I should consider fixing.
"Great Service"
Service advisor "Manuel" was very helpful and guided me to the right direction on my service visit. Defintely will visit again for my next service.
"Explained What Repairs Were Done To My Truck"
They explained what was done to my car and let me know if anything was getting bad. Also, I received some coupons I could use towards my repairs. That helped me decide to get the truck repaired.... Nice, courteous employees. Not pushy! Gloria Cordts
"Fast And Courteous Service"
Staff very friendly and I was helped in a timely manner. Not like other places where your in their place for hours
"Great Service!"
My service advisor, Manuel, is always extremely helpful and this time was no different. An added bonus was the speed with which my car was returned to me!
"West Covina Toyota"
Its my first time buying a car, i found Harley really helpful and the price is great. So we are completly happy about our new camry
"Not A Stressful Buying Proses "
I feel like they worked with me and created a plan that is doable for me an my financial situation.
"Great Service"
I had to drive to West Covina for a family emergency and missed my 10,000 maintenance appointment back home. I wanted to get the car serviced before I drove the 600 miles back home. WC Toyota got me in on the same day. They even washed my car, which was full of dirt and bugs from the drive. They made a difficult time a little brighter.
"Excellent Service"
I liked and appreciated the assistance from Kristy. She was very understanding of my situation. Ive been an 8 year customer of Claremont Toyota. I have not been happy with their service. Ive also purchased 3 cars from them and am looking for a new dealer who can repair my Prius, my husbands Prius and my mothers Sienna. Although West Covina is further Kristy makes it worth the travel.
"Best Purchase On The Car We Wanted"
We were berry happy with the service and all the attention they hive as before and after we purchase the van Toyota sienna 20014 and the no interest deal that we gat. thanks guys keep up the good job
"Good Service"
MANUEL SALDANA my sevice advisor is very knowledgeable about Toyota Cars. He is so friendly and listen to the customer about the problem.
"Quick Service Done Right."
The part that I ordered with Jose in the parts dept arrived when I was told. Additionally, I asked how long the install would take as I was short on time and Christie told me that it would be done in 1 hour. It was done in 1 hour.
"Highly Recommended"
Easy and straight forward, and sales person is very professional. I would refer all my friends and family to this dealership from now on.
"Great Customer Service"
Had a great experience for the second time now. Brent who helped us with finance was great. He explained every step and made things clear. Tao , who helped us choose our vehicle was very charismatic , great listener , and answered all of our questions. Both guys did an outstanding job. I am very happy with the results.
"Great Service"
They were very helpful and did all they could to help me washed my car without even having to ask it was nice.
"Always The Best!"
The service is excellent, from Manny, who greets you with an awesome attitude, to Hugo, who makes sure youre comfortable as he shuttles you to & from your destination and finally, the girls at the service desk that ensure you are satisfied with the service that is provided.
"Office Clerkl"
Although waiting time is a little longer but everything is pretty good. Specially, my service adviser is honest and experiences.
"It Was A Completely Positive Experience. "
I was made to feel completely respected and every person I spoke with had a smile on their face. It was an extremely pleasant experience. I felt as though everyone was being 100% honest with me and didnt tell me that I needed something done that I really didnt need.
"Great Service"
I took my Toyota Venza for auto detailing and an oil change. My neighbors thought that it was a brand new car, because of the great job they did.
"I Love West Covina Toyota "
Every time it go there the staff is friendly and I dont feel like I am being ripped off. I feel like they do the work that is needed and there is not the pressure to upsell that there is at other Toyota dealerships. From the technicians to the shuttle drivers to the fantastic group of cashiers, while there are other Toyota dealerships closer to my home, I only go to West Covina Toyota because the people are great.
"Great Service, Well Kept Facilties."
Got the estimate and work done in a timely manner. very courteous and reasonable with the parts and labor rates. All around professional job.
"Toyotas Great Service"
I liked the ease in making a service appointment on the website. The service was done in a timely manner and my vehicle was also washed.
"Great Customer Service, And Friendly Facility"
My recent service at West Covina Toyota was excellent ! The receptionist was courteous; the service manager (Manua) was helpful and explain to me the required services for my Sienna. He is very patient. I will definitely come back for another service.
"Great Service, Polite Staff, Clean Facility, "
Christy, the cashiers & service dept were all very helpful. They kept in contact with me regarding my Tacoma and also provided me with a rental.
"Buying"
what I liked about is that I never was been pursuant and pressure to make my decision sam and thomy gave me my space to make my decision.
"Great Customer Service"
How your people gave me the extra time and effort to make my visit less confusing. I as a senior get easily stressed out especially when it comes to cars! Kudos to William in Service Dept. and Lauren in cashiers. Thank you!
"Toyota Sage"
Steve Ramirez is a pro! His patience, detailed explanation on every aspect was very much appreciated. He is an asset for Toyota..
"Great Service "
All my questions were answered accordingly, i was attended very well, the service was excellent, and I found what I was looking for
"Friendly, Yet Stressful "
Driving down to the lot, that was the easy part. There was a selection of vehicles to choose from. What I liked the most about my experience at the dealer was that when the gentleman that was helping me, didnt know the answer to my question he did not hesitate to ask one of his coworkers.
