"As Easy As Ordering A Pizza. "

Found the car I wanted, called store and was given to Chad. He was fantastic. Everything was done fast and efficiently. Id buy there again tomorrow.

"Great Experience .chad Is Amazing By Yolla"

i really dont write reviews.but after i decide to buy a car,i feel compelled to let everyone know of the great customer care i received from chad at Bertera Nissan and im so happy with my 2013 pathfinder

"Good Experience"

good dealer experience. They treated me well and were very reasonable.

"Great Experience - Chad Is Amazing"

I really don’t write reviews, but after my son’s first experience buying a car, I feel compelled to let everyone know of the great customer care we received from Chad at Bertera Nissan. My son was put in contact with Chad via the internet in his search for a pre-owned car. He found an Elantra at this dealership and Chad set up the appointment. I was initially impressed that Chad had the car out front, clean and ready for our test drive. The test drive went well as Chad answered all our questions. When we returned from the drive, we sat down to talk and it was like talking with an old friend. I was very impressed as Chad didn’t appear contrived. He checked with the service department to confirm that the vehicle had been thoroughly looked over and ready to go. One thing Chad noted as he went over the Carfax was that the vehicle had a recall notification for some suspension springs. Chad insisted he would take the vehicle down to the Hyundai and get this fixed before we took ownership. Chad made the entire process very relaxing. I’ve had some really bad “saleperson” experiences at other dealers, so this was not only a surprise, but the primary reason I decided to authorize my son’s 1st car purchase. Chad made a difference because he was genuine. Something I think we can all attest is not the case with many car salesmen. One final note…I brought the car to my personal mechanic and paid $59 to have him look the car over with a fine-tooth-comb, the car was reported in great shape! It will need a belt before winter, (72K miles) but other than that it was in excellent shape just as Chad confirmed before I purchased. I will definitely go back to Bertera and seek out Chad to buy any future vehicles that my family needs. Just a great experience. The management team appears to know how to hire the right people.

"James A. Renaud"

I went to Bertera Nissan just to look at the Rogue model. The staff was very courteous and helpful, the best part was there was no pressure to buy or was there a feeling of being hurried. All questions were answered politely and completely. One of my best car purchasing dealings.

"Service Department Is A Joke."

I bought a brand new maxima in January 2015 and 6 months later I started having issues with noice coming from the panoramic roof. I brought it in to the service department and they kept my car for a week and told me it was fixed. I picked the car up and on my the noise got worse than when I brought it in. I called them up for over 2 weeks in a row and no one was answering the phone even my service advisor. I ended completing the survey Nissan sent out regarding my service experience and let me tell you, those surveys are powerful. After completing the survey, not even 24hrs later I got a call from my advisor and Nissan North America. They had me bring the vehicle back in for the second time and they kept it for a week again, and this time before driving off I asked to go on a road test with the tech who clearly heard the noise but came back and told his boss something different. His boss came out and told me because the vehicle has a glass roof, it needs to play and there is nothing they can do for me. I called Nissan who sent their field tech out to look at the vehicle and this time they ended putting the car in the shop for over 40 days which at this I told them after 2 weeks the car is a lemon and I dont want it anymore. To top it off, I was in a rental car for 44 days and Berterra service tried to charge me for a week which went bad on them and not only that, my advisor Dennis hung up the phone on me one day. How professional is that. Nissan ended up repurchasing the maxima back which I was happy about. WORST service department ever. Dave Dickinson my sales rep that sold me the vehicle was great, but if you need quality work done on your car, then you need to go somewhere else and not Berterra. This service department is a joke.

"Bad Overall Experience"

had no problem with purchasing my vehicle they helped fine with that. I went back because the heated seats didnt heat they told me it was not cold enough for seats to heat up. then I tried to get in contact with a manager for over two weeks for other reasons, and no one ever answered the phone that I was transferred to and no one ever called back. I buy new cars every two or three years and will not deal with them again.I felt that because I didnt have my service done with them that they didnt care anymore.

"Great Service~"

I recently had to purchase a new car. The customer service I received from Frank Iovieno was exceptional. He was kind and courteous and felt as if he truly cared about the deal I was asking for instead of just making a quick sale. He wasnt pushy and his patience throughout the whole process was excellent. All in all, they were a good team to work with. Im very happy with my purchase. I would absolutely recommend this dealership/sales rep to anyone.

"This Company Lies"

At first I was under the impression from their emails that under any circumstance they would help anyone purchase a car but soon found out that wasnt the case. Im on Social Security Disability now, once had wonderful credit, than I got sick and it fell apart. I sent them an email saying how much I could afford a month for payments and I was rebuilding my credit and this would help tremendously. Their tune changed and now they no longer want to help so what they had said in their emails were untrue. An old used car would have been fine but they didnt want to hear it. So much for Mr. Bertera and his tales. I found someone who was willing to help so there are some good dealers out there that hold true to their word.

"Very Nice Until You Buy The Car"

11-12-2013

Bought a 2010 Mazda 3 this past October. My daughter picked up the car and loves the car. Recently it has been difficult to start in spite of the fact that it has a new battery. We purchased a repair contract as part of the purchase. It is still under the initial 30 day warranty from Bertera. The problem is that we now cannot get anyone to look at the car in timely fashion. We were told before the car left the lot that if we/she had any problems that she should bring it back in. Now, they wont return our calls.

"Dont Stand Behind Programs"

Tires For Life program a joke went over on a couple of oil changes the declined my claim for new tires. Im in sales I drive a lot I only missed by 1 week they didnt want to hear it. Rob

"Excellent Customer Service"

I would like to commend Rebecca for her courteous and impeccable customer service during my recent service experience. I would also like to thank Teddy, the shuttle guy, for his extended customer service and shuttling me home while my car is repaired. Though Josh Cahill was my original salesman for my 09 Altima. (Best salesman there is! No pressure- very educated and patient) I was helped by Mike in Sales today. He was extremely informative, courteous, and equally as patient with my many questions in regards to the Tires For Life Program and warranty questions. Another job well done. This is my 3rd Altima and I have to say that Steve Berterra stands behind his vehicles and ensures that his customers are satisfied and that his employees are well trained and customer service oriented. Thank you !

"Mrs D. Guido"

I recieved a call from Bertera Offering a refund for repairs that was not accaeptable to my husband and I.

"Mrs. D. Guido"

Took our 2007 Murano to Berterra Nissan, rt. 20 Auburn, Ma. They had our vehiclefor 1 week told us the problem was low voltage. After 1 week of my calling everyday I was told they repaired a wire. Went and picked the car up, less than 10 hrs my vehicle was back at Berterra. This time my car was there for 2 wks. After not receiving a call, I called and was told that a cable was replaced, picked the car up and 24 hrs later my car was doing the same thing. I was told that the alternator was was corroded with oil. Brought my vehicle elsewhere, had the alternator replaced, was told by the new mechanic that the alternaor was not saturated in oil it was simply dirty, car still doing the same thing. Was told by Bewrterra that the up keep and maintenance of our vehicle was poor. Not true, oil changes are done on a regular basis. We had a wheel bearing that needed to be replaced. This was there way of shuffling the burden onto me. After 1 month and car still not fixed. Will never go back there and will never puchase another Nissan

"Great Experience"

My wife and I went to many dealers in the area and found Bertera to be the best one to deal with. Our experience with the salesman named Michael Mastrioannia was a pleasure and we would recommend him and this dealer to any of our friends.

"Great Car Buying Experience"

I found a car on here. They had a great deal on the Toyota corolla and was a lot cheaper than what the car was worth. I was able to take the car to mechanic and it is a great car. Very happy.

"Great Buying Experience."

I went to Bertera Nissan in Auburn at Noon on Sunday, 1/13. Originally we were just looking and Matt showed us the type of car we were looking for in the lot. He was very friendly and offered a test drive. Having never bought a new car, I was hesitant. I thought Id have to fill out a bunch of paperwork but I didnt. I jumped in the car, pulled it around and all I had to do was let him make a copy of my drivers license. We drove it a little down the road to get a feel for it and decided to go inside.

I wanted to "run the numbers" to see where I stood with an interest rate/payment. I had planned to get my loan from a bank, not the dealer. It turns out my credit score was higher than I thought and I could get a payment we could afford.

Throughout the whole process, Matt was easy going and friendly. There was no pushy sales speak or tactics at all. This is what I feared about going to any dealership. I cant speak for every single salesman at Bertera Nissan, but Matt was great. We ended up buying a 2013 Nissan Versa SV in "Brilliant Silver". It was a great experience and completely painless. I got what I wanted at a price I could afford. Thank you Bertera!

"Disappointed"

Two words BAIT and SWITCH! Guess thats three words.

"Buyers Remorse"

Needed to lease a car in a hurry as my old one kept breaking down. At the time things seemed like a good deal as the salesman was personable and helpful. However, the person handling the leasing paperwork left things up in the air and we thought the deal was falling through. The car was brought in for steering issues to the service department and they denied anything wrong with it except for needing an alignment at 4K miles. The problem still persists. (HINT: Google 2012 Sentra steering/handling issues as other people are having the same concerns.) Went back to lease another 2012 Sentra for our daughter because the price was right. Again, hold up on final paperwork - didnt know if we had a deal or not. Her car has not had any service issues. Second daughter had $$$ to buy a car and we talked her out of Nissan and into a 2012 Mazda3. The final paperwork at the other dealer was handled without a hitch!

"Bad Experience"

I wanted a Frontier with certain options that were hard to locate. Bertera salesman, Mike Mastroianni, said by phone that he didn have one on his lot but could get one for me, and I should give him a $500 deposit to hold it. I put it on my charge card. Later, he said he couldn get that truck, after all, but would keep looking and would hang onto my deposit. I said no, refund it because the truck it was for is not available. He argued and got rude. I called my charge card company. They called Bertera. The sales manager, Anthony, rudely argued with me and them, but eventually gave up and agreed to refund the charge. I reported this to the Mass. Attorney General office.

"Decent"

Decent prices and treatment while looking-no excessive pressure. Bought a Toyota at another dealer as I got an even better deal,though.