AutoNation Toyota Buena Park in Buena Park, CA

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"Great Service"


User

from Buena Park, Ca

Recommended? Yes

Purchased? No


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Great service! Claudia is super friendly and very efficient when I came in for my maintenance check-up/service.

"Mr. Gomez"


User

from Norwalk, Ca

Recommended? Yes

Purchased? Yes


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Amazing service from start to finish!! I was kept inform during the whole process and was never out of the loop.

"Great Service"


User

from Buena Park, CA

Recommended? Yes

Purchased? No


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I have an appointment to have 5k service for Toyota Prius Prime. Allison Enciso is my service advisor. She is very friendly and professionally. It takes about 1 hour 15 minutes for the service and car wash. Thanks very much for the great service.

"Best Service Of A First Time Buyer"


User

from Irvine,Ca

Recommended? Yes

Purchased? Yes


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I am a first time buyer, and for me it was my best experience ever. The person who made my day was Farzin. This man really did everything possible to help me get my car, and I am grateful to him for his help. He is one of the best, if you come to this place ask for Farzin he will never disappoint.

"Purchasing New Car"


User

from WEST COVINA, ca

Recommended? Yes

Purchased? Yes


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Autonation provide excellent service to purchase new car like as sales person explain very friendly and he never push me to buy the car not like as other dealers sales person. So I could make the decision to buy it with comfortable feeling with trust.

"Auto Nation Buena Park"


User

from Placentia, CA

Recommended? Yes

Purchased? Yes


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I appreciate excellent service and the courtesy accorded to me when I visit Auto Nation.

"Good Customer Service"


User

from La Mirada, CA

Recommended? Yes

Purchased? Yes


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The staff are nice and put their time with us. the pricing process were not long, as like the other dealership

"Recall Service"


User

from LaMirada, Ca

Recommended? Yes

Purchased? Yes


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details of what was done to vehicle was not explained. I had to ask. even with appointment i waited at least 15 min before i was helped.

"Autonation Customer"


User

from Irvine , Ca

Recommended? Yes

Purchased? Yes


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Great team, Excellent service, great sales person, and Sales Manager, and Finance manager.

"Satisfied Customer"


User

from Buena Park, CA

Recommended? Yes

Purchased? Yes


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The sales associate Mr. Alvarez was very helpful and professional. Since I already had an idea of what type and color of car I was looking for, he showed me just that. He didnt waste my time or his time trying to sell me something else. I was pleased with the customer service and my purchase.

"Quick Service"


User

from Cerritos, Ca

Recommended? Yes

Purchased? No


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Got a last minute appointment and service was completed in 1 1/2 hrs.

"Quick Service!"


User

from Buena Park, CA

Recommended? Yes

Purchased? No


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Less than an hour for the 25k service! Thank you! Very quick! Didnt have to walk home.

"Toyota Highlander Hybrid"


User

from Cypress, CA

Recommended? Yes

Purchased? No


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Have been taking my vehicle to Buena Park Toyota for ten years. Am pleased with service and personnel.

"Buying C Car"


User

from Buena Park,CA

Recommended? Yes

Purchased? Yes


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Buying a car was a pleasant experience, this is my third new car that I buy from this dealership

"Corolla Im From Auto Nation Toyota In Buena Park"


User

from Diamond Bar, Ca

Recommended? Yes

Purchased? Yes


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They made it too easy. The entire time I was wondering when I was gonna get the hard sale or asked to purchase add on which I did not need. Never came. Would definitely go back to purchase my next car.

"My Prius"


User

from Buena Park, CA

Recommended? Yes

Purchased? Yes


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This was the best buying experience every. It was so relaxed and non stressful

"Service"


User

from Buena Park, CA

Recommended? Yes

Purchased? No


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Pete is the best service representative. Ive been going to him for years and always provides excellent customer service.

"Service Department"


User

from Anaheim, California

Recommended? Yes

Purchased? No


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Pete was awesome! He listened & did everything to make my visit comfortable. Also informed me of the next visit/service that needs to be done. Going back to see Pete again & looking forward to it! Keep up the good work.

"Toyota Camry"


User

from Orange, CA

Recommended? Yes

Purchased? Yes


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Over all the Auto Nation Toyota is good place, for service and repair. I didnt get my car repair on time

"Highlander"


User

from Northridge, Ca

Recommended? Yes

Purchased? Yes


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Awsome experience it was hassle free and Moises helped us out and was really great.

"Joses Great!"


User

from Buena Park, CA

Recommended? Yes

Purchased? Yes


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Jose does a great job and seems like a genuinely a nice guy.

"Attentive And Caring"


User

from Buena Park, CA

Recommended? Yes

Purchased? Yes


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My husband and I are extremely grateful for the service Jose Alvarez and the team of Toyota provided us while purchasing our new 2017 RAV4.

"Auto Nation"


User

from Harbor City, Ca

Recommended? Yes

Purchased? Yes


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I am very happy with my experience at Auto Nation. Mr. Corral and Arthur from finance were very helpful, knowledgable, and proffesional. I would definitely recommend this dealer to friends and family.

"Exellent Service!"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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Very good customer service, easy going, friendly sales and financial personnel.

"Wonderful"


User

from South gate, ca

Recommended? Yes

Purchased? Yes


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I must say that I am very pleased with the customer service I received from Randy, and all the other staff. If I had to buy another car this would be the place. Great service!

"Advisor Needs To Go Through Customer Service Class"


User

from Buena Park, CA

Recommended? No

Purchased? Yes


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This is the second time Ive taken my van at this dealership and both times, the advisors doesnt introduce themselves. So when I call, yes I have to call and check if my car is ready after 7 hours (i drop the car off by 8 and I call after 3) when they ask who my advisor was I have had to say I dont know, was never told their name. Great customer service starts with the greeting, and theirs is less than mediocre. Here, they tell you to go straight to the cashier for your car pick up so no review with the advisor happens unless you specifically seek them out. Anyway, again second time in a row they tell me over the phone my car is ready, but the cashier doesnt have the papers ready. Cashier still has to call the advisor before the advisor processes the papers! This was just a regular maintenance and I was asked if I wanted a car wash, I said yes and yet when I picked up my car it was unwashed! I adkes the advisor and she said they did wash it, I told her they didnt bec all the dirt was still there. She did offer to take it in, but after 7 hrs of my van being there, it was just irritating that I would have to wait longer especially I am with my little kids! This place is very disappointing!

"Buying Experience"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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Knowledgeable sales associate, clean facility, variety of selections

"Great Service"


User

from Fullerton, CA

Recommended? Yes

Purchased? No


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Pete was great every aspect of the service process went flawless. He goes out of his way to help his customers.

"Felling Cheated"


AutoNation Toyota Scion Buena Park 2563

from Anaheim, California

Recommended? No

Purchased? Yes

05-02-2017


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I forgot, there are areas on the car were rubber glue was used to hide damage to the bumper. And touchup paint was used to hide damage around the vehicle.

Response from AutoNation Toyota Buena Park:

Thank you very much for sharing these comments. Our General Manager would like to help turn your lackluster experience around. If youre willing, please contact our GM at (714) 627-5562 to discuss what we can do to help.

"Feeling Cheated"


AutoNation Toyota Scion Buena Park 2563

from Anaheim, California

Recommended? No

Purchased? Yes

05-02-2017


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I bought a used car and didnt discover oil later that the tires were bald. When I bought my car in for service, two days later the maintenance light came on. I have to make another trip to the dealer to get it reset. :(

Response from AutoNation Toyota Buena Park:

Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Toyota Scion Buena Park. If youd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (714) 627-5562 -- we hope to hear from you soon.

"Good Service"


User

from Anaheim, CA

Recommended? Yes

Purchased? Yes


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Over all really pleased with the service. Set my appointment with time, was attended right away and everything was great. Waited there while car was being serviced had wifi, coffee and donuts.

"2017 Toyota Tundra"


User

from Garden Grove, CA

Recommended? Yes

Purchased? Yes


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Had a good experience everybody was respectful I just ddnt get enough options on the color of the vehicle

"Great Experience. First Time Buyer."


User

from Buena Park, ca

Recommended? Yes

Purchased? Yes


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Julio, Franklin, and Pete took very good care of us. We appreciate all the help we received.

"6 Month Maintenance"


User

from Anaheim, CA

Recommended? Yes

Purchased? Yes


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I brought my Camry in for 6 month service on 04/08/2017, staff is very friendly and I am overall satisfied with service. However there were 3 items that were not satisfactory, I asked for car to be washed and it was not. I have not been able to setup Entune application suite, I notified them of problem they tried to setup but received same error message I received "VIN not Valid" the young lady took my name and number and said she would call me back and I have not heard back yet. The last thing I requested was a "wallet" for car owners manuals, she informed they did not have extras.

"Car Service"


User

from La Palma, ca

Recommended? Yes

Purchased? Yes


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Everything was excellent! Mr Carlos Medellin was very respectful, responsible and an amazing service employ! I really appreciate all the help!

"Truck Owner"


User

from Brea, Ca

Recommended? Yes

Purchased? Yes


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Claudia is always on top of her game providing answers to your questions and advising you about your Car or Truck in this case . Thanks Claudia.

"Repair"


User

from Buena Park, CA

Recommended? No

Purchased? No


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Vehicle is still not repaired, bringing it back for a third time. This is extremely aggravating

"Great Service"


User

from Buena Park, Ca

Recommended? Yes

Purchased? No


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Claudia Rodriguez is the best!! You need more employees like her!

"Autonation Toyota Scion Buena Park"


User

from Westminster, California

Recommended? Yes

Purchased? Yes


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The staff at AutoNation Toyota Scion Buena Park are very friendly and nice. Good customer service.

"Toyota Of Buena Park"


User

from Anaheim, California

Recommended? Yes

Purchased? Yes


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Outstanding service provided by Pete Amezola. I hope that he could always be my advisor for everything related to my car.

"Airbag Recall Repair"


AutoNation Toyota Scion Buena Park 2563

from Buena Park, Ca

Recommended? Yes

Purchased? No

03-25-2017


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After waiting over one year for the parts, dealer was fast and nice about the repair.

Response from AutoNation Toyota Buena Park:

Thank you for your positive review. Were happy to have been of service to you. Thank you for taking the time to share your feedback with us.

"Customer"


User

from Fullerton,California

Recommended? Yes

Purchased? Yes


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Honest with a smile,really like the fact that I can make a appointment and the car gets done at estimated time.. I really appreciate it

"Otniel"


AutoNation Toyota Scion Buena Park 2563

from Buena Park, CA

Recommended? Yes

Purchased? Yes

03-20-2017


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Otniel was awesome and very helpful! Good customer service.

Response from AutoNation Toyota Buena Park:

We appreciate your response, Amy! If you ever need help, just give us a call. Happy motoring!

"Service Advisor Carlos Medellin - Ask For Him!"


User

from Buena Park, California

Recommended? Yes

Purchased? No


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Carlos knows how to treat his customers - please ask for him, you will see what I mean! - Great experience... He sets the bar high at Auto Nation Buena Park!

"Service Review"


AutoNation Toyota Scion Buena Park 2563

from Buena Park, CA

Recommended? Yes

Purchased? Yes

03-15-2017


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Very good service! I was accommodated right on time.

Response from AutoNation Toyota Buena Park:

We are happy you had a pleasant experience here at AutoNation Toyota Scion Buena Park. Drive safe, and well see you on the road.

"Toyota Sienna Service"


AutoNation Toyota Scion Buena Park 2563

from Placentia, CA

Recommended? Yes

Purchased? Yes

03-07-2017


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I went to several Toyota dealers nearby for service. I chose Buena Park Toyota for at least 10 years now. Less wait time and friendly service. Excellent service every time I went there.

Response from AutoNation Toyota Buena Park:

Thank you for taking the time to share your feedback with us, David. Feel free to stop by if you ever need any more help.

"2017 Toyota Camry Le"


User

from La Mirada, CA

Recommended? Yes

Purchased? Yes


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Youn (Bruce) was great in matching prices I researched online, and Precious worked fast w/ the contract to get me in the car and out of the dealership fast. Highly recommended.

"Autonation Toyota Was Amazing"


User

from La Habra, CA

Recommended? Yes

Purchased? Yes


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I worked with Randy in internet sales. He listened to what I wanted, thencolor I wanted and we discussed price extensively. Randy gave me a price that beat everyone even before I told him I had a lower quote ready. I would highly recommend him and autonation. Fastest car buying experience Ever. And no pressure.

"Service"


AutoNation Toyota Scion Buena Park 2563

from Buena Park, CA

Recommended? Yes

Purchased? No

02-25-2017


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Great experience every time I have my car serviced.

Response from AutoNation Toyota Buena Park:

We are ecstatic with your strong recommendation of our location. Feel free to stop by if you ever need any more help.

"Awesome Dealership"


AutoNation Toyota Scion Buena Park 2563

from Los Angeles, CA

Recommended? Yes

Purchased? Yes

02-22-2017


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I had a wonderful and very pleasant experience working with Autonation Toyota Buena Park when buying my 2017 Toyota Tacoma TRD SPort 4x4. They are attentive, friendly, responsive, and easily met my requests. They even beat a below MSRP price that another dealership offered me. I highly recommend this dealership. My salesmen was a lovely guy named Otneil Cercera. Be sure to ask for him.

Response from AutoNation Toyota Buena Park:

Michele, we appreciate your positive review. Were happy to have been of service to you. Thank you for taking the time to share your feedback with us.

Subject to prior sale. Quoted price subject to change without notice to correct errors or omissions. Price may include applicable manufacturer incentives. See store for details. Price does not include sales tax or other taxes, tags, registration fees, government fees, smog certificate of compliance or noncompliance, emission testing charge, finance charges and dealer document preparation charges. Standard features are based upon trim level. Accessories, options and color may vary.

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