Toyota of Glendora in Glendora, CA

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Buying Process

Quality of Repair

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"Self Employee Owner"


User

from Upland,Ca

Recommended? Yes

Purchased? No


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I have very good experience with them. The quote is very honest and true. For some reason, I have to delay my purchase for about 1 year, I surely will go back to them next year. Thanks

"Laszlo"


User

from Diamond Bar, CA

Recommended? Yes

Purchased? No


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I truly appreciate the attitude of everyone I run across - they all want to help. Standing out above the rest is Mike Montgomery. He is the ultimate professional. I have worked with him for as long as I can remember - and I trust his advise and judgement explicitly. He has always delivered on perfect service and great results. I would go nowhere else.

"Great Service "


Digital Air Strike

from Asuza california

Recommended? Yes

Purchased? No

03-15-2017


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I like the I dont have to wait to long for my service n they answer all my questions. They have a great shuttle service.

Response from Toyota of Glendora:

Glad to hear that you were impressed with the service we offer here at Toyota of Glendora. If there is anything more we can do for you please come back and see us anytime! Take care! The Toyota of Glendora

"Great Service "


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? No

03-15-2017


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Genaro was very helpfully and the job was done at the time needed. His customer service was very helpful and fulfilled my needs for the car.

Response from Toyota of Glendora:

We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. The Toyota of Glendora Team

"Outstanding Service"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? No

03-15-2017


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Polite service reps, fresh donuts, coffee and hot popcorn to make the wait appealing. Super fast expert service who could ask for more.

Response from Toyota of Glendora:

Tyrone, we appreciate your kind words about our service department. Thank you for continually choosing Toyota of Glendora for your vehicle needs. Sincerely, The Toyota of Glendora Team

"Great Service"


Digital Air Strike

from Glendora, Ca

Recommended? Yes

Purchased? No

03-15-2017


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The process was very easy and everyone is so helpful. Kept me informed on the status of my service. Thank you team!

Response from Toyota of Glendora:

Thank YOU for leaving us such a great review, Desirae. We hope to see you again. Sincerely, The Toyota of Glendora Team

"Great Service"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? No

03-15-2017


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Awesome experience!! I didnt have an appointment and they still fixed the air conditioning on my 2006 Toyota Prius within one hour!! These guys are unbelievable. I wont take my Toyotas to any other facility from now on.

Response from Toyota of Glendora:

Thank you for leaving us this great review, Mike! We are glad we could get your car all fixed up and back on the road in no time. We will look forward to seeing you again. The Toyota of Glendora Team

"Wondering Why"


Digital Air Strike

from San Dimas, CA

Recommended? Yes

Purchased? No

03-15-2017


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Repairs were promptly done.....However, I had questions about the billing but the service rep said that no additional discounts were warranted because there was an all over discount for the services done.

Response from Toyota of Glendora:

Thank you for your review, Joyce. If you have any further comments or questions you may contact Lila Salsman the Customer Relations Manager at 909 305-2000 x 109 or email your comments to lilas@toyotaofglendora.com.

"Great Customer Experience"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? No

03-15-2017


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Brandyn knows me by my name. So honored to have him as my customer rep.Very knowledgeable and full of charisma.

Response from Toyota of Glendora:

Hey, Geoffrey! Thank you for this great review! Brandyn is truly an exceptional employee and we appreciate him for giving you a great experience! Sincerely, The Toyota of Glendora Team

"Great Service "


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? Yes

03-15-2017


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I loved my experience! Moises was very helpful!!! I would definitely recommend my family and friends to go with him.

Response from Toyota of Glendora:

Hi, Cynthia, and thanks for the great feedback! Were very happy that Moises was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! The Toyota of Glendora Team

"Always Professional And Courteous Service!"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? No

03-10-2017


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Brandyn Gomez always handles my RAV4 service appointments with courtesy and professional service. My RAV4 runs smoothly. Thank you Brandyn!

Response from Toyota of Glendora:

Thank you for your feedback. Brandyns professionalism is consistent and Im glad she always takes care of you and your RAV4. We look forward to working with you again in the future. Best, Lila Salsmam - lilas@toyotaofglendora.com

"Outstanding Services"


User

from Covina, CA

Recommended? Yes

Purchased? No


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My husband & I have had our car serviced by your Dealership for about 5 years. We have brought in other family members cars in for serving cause your Service Dept is OUTSTANDING. We fully TRUST your Service Dept & fully trust your Service Rep, Brandon Gomez. Hes ALWAYS been extremely courteous, would give us a call prior to having anyone service the car if a problem was found. He is a representative that is trustworthy. Continue the OUTSTANDING work.....

"Great Service, Front To Back"


User

from san dimas ca

Recommended? Yes

Purchased? No


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my car was completed well before i needed it, greatly appreciated. i will always bring my car to TOG for service.

"Taking Care Of Your Toyota Can Be Easy!"


Digital Air Strike

from Chino CA

Recommended? Yes

Purchased? No

03-09-2017


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The service advisor Brandon Gomez is so good at his job. You bring the vechicle in he tells you what it needs and it gets done.

Response from Toyota of Glendora:

Thank you for the awesome feedback! Brandon is an excellent employee and we appreciate all he does for us! Were very happy to hear that he was there to provide you with well-informed service. Best, Lila Salsmam - lilas@toyotaofglendora.com

"Excellent Service"


Digital Air Strike

from Glendora, Ca

Recommended? Yes

Purchased? Yes

03-07-2017


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Sales consultant, Elizabeth Cortez, was excellent . . . . . . Would recommend this dealership to friends and family

Response from Toyota of Glendora:

Thank you for your feedback and excellent star rating. We are glad that Elizabeth provided you excellent experience. We appreciate the recommendation as well. We look forward to working with you or anyone you might send in the future. Best, Lila Salsmam - lilas@toyotaofglendora.com

"Wonderful Experience"


Digital Air Strike

from glendora, ca

Recommended? Yes

Purchased? Yes

03-07-2017


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We have great experienced dealing with Mr. Elcer Hernandez. He is very nice, helpful, skilled and very professional in dealing with business. No hussle and fast. In less than 3 hours, we drove the new car back home. well recommended.

Response from Toyota of Glendora:

Ruthy, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! The Toyota of Glendora Team

"Good Service Clean Service Drive Thanks To Porters"


Digital Air Strike

from Bakerfield, CA

Recommended? Yes

Purchased? No

03-07-2017


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Got my oil change done in less than 45mins and performed a clean job no oil or stains great work I would definitely go again.

Response from Toyota of Glendora:

Juan, thank you for taking the time to leave us a review and for giving us feedback. Were glad that our service team did such a great job with your oil change. Sincerely, The Toyota of Glendora Team

"Helpful And Friendly Staff And Service Department"


Digital Air Strike

from San Dimas, CA

Recommended? Yes

Purchased? No

03-07-2017


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Joseph in your service department was helpful and professional. Also, the two ladies in your cashier department were friendly and helpful.

Response from Toyota of Glendora:

Thank you for the excellent review! It is great to know that Joseph was able to provide you with great service. Please feel free to call or stop by if there is anything else we can do to help you. The Toyota of Glendora Team

"Good Service"


Digital Air Strike

from Glendora ca

Recommended? Yes

Purchased? No

03-07-2017


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They seem to know how much your car means to u and take good care of it take pride in their product I know it cost more to take to dealer but they know my car

Response from Toyota of Glendora:

Thank you so much for your excellent input! Were proud of our service technicians and are glad that they take such good care of you and your vehicle. The Toyota of Glendora Team

"Great Service"


Digital Air Strike

from Glendora, california

Recommended? Yes

Purchased? No

03-07-2017


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Overall excellent service. Service guy was fantastic and kept me updated the whole time and made sure my vehicle was in perfect shape before I left

Response from Toyota of Glendora:

Thanks for your awesome review, Terry! Im very happy to hear that our team was of such great help to you. We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. The Toyota of Glendora Team

"Great Service,clean .free Coffee And Donuts ¿"


Digital Air Strike

from Upland.Ca

Recommended? Yes

Purchased? No

03-07-2017


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Quick check in,prompt assessment,professional servicemen service representatives explain service required. I had to leave my car,however Rick kept me informed of the progress with text messages.

Response from Toyota of Glendora:

Thanks for the review. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please dont hesitate to let us know. The Toyota of Glendora Team

"Review"


Digital Air Strike

from Temple City, CA

Recommended? Yes

Purchased? Yes

03-07-2017


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Julia and Elcer both were prompt, considerate, and work very hard. Julia spent extra time, even on her day off taking care of the arrangements, making sure I am able to get my car, as I needed to fly from SF area to LA. she was kind and trustworthy.

Response from Toyota of Glendora:

Thanks for your outstanding review, Amy! Im very happy to hear that Julia and Elcer were of such help to you. We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. The Toyota of Glendora Team

"The Best Car Buying Experience!"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? Yes

03-07-2017


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Julia was low pressure and gave us all answers we needed through the process. She was great! I have already recommended her to a friend.

Response from Toyota of Glendora:

Thanks for your perfect review, George! Were glad to hear that Julia was friendly and knowledgeable! We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. The Toyota of Glendora Team

"Very Helpful Staff"


Digital Air Strike

from Glendora California

Recommended? Yes

Purchased? No

03-07-2017


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Was always informed of what was being worked on on my car and the parts being replaced. David who helped us was very courteous

Response from Toyota of Glendora:

Hey, Paul! Thank you for this great review! David is truly an exceptional employee and we appreciate him for giving you a great experience! The Toyota of Glendora Team

"Great Service And Quick Delivery"


Digital Air Strike

from West Covina, CA

Recommended? Yes

Purchased? No

03-07-2017


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Fast service...we were in and out in a short time. The staff is friendly and courteous. We bring all 3 cars in for servicing and always leave satisfied with quality of service.

Response from Toyota of Glendora:

Thak you so much for choosing Toyota of Glendora for your vehicles servicing needs! Sincerely, Toyota of Glendora Team

"Great Service"


Digital Air Strike

from glendora ca

Recommended? Yes

Purchased? Yes

03-07-2017


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the salesman Scott was very helpful and I enjoyed our experience. He made car our car buying experience a great one and would definitely recommend him.

Response from Toyota of Glendora:

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Toyota of Glendora

"Great Service Department "


Digital Air Strike

from Upland, Ca

Recommended? Yes

Purchased? No

03-07-2017


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I have come here for many years. I trust them to do good work and they have always been honest with me about the service.

Response from Toyota of Glendora:

Thank you for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, The Toyota of Glendora Team

"Great Service, Great Customer Service"


Digital Air Strike

from Glendora Ca

Recommended? Yes

Purchased? No

03-07-2017


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Rick was very helpful and made sure everything was addressed. All repairs were completed in a timely manner and the shuttle service allowed me to not worry about repairs being completed.

Response from Toyota of Glendora:

We appreciate you for letting others know about your experience at Toyota of Glendora. If you ever need anything in the future, please dont hesitate to let us know. Take care! Toyota of Glendora Team

"Great Salesperson. Facility Was Very Clean"


Digital Air Strike

from Glendora, CA

Recommended? Yes

Purchased? Yes

03-07-2017


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My sales person worked with me. He was courteous and knowledgeable. I would recommend him to a friend. I stopped by a week earlier and did not care for the salesperson so Im glad I stopped by again.

Response from Toyota of Glendora:

Thank you so much for giving us a second chance, Barbara. We truly appreciate your five-star review. Toyota of Glendora Team

"Great Service"


User

from LA PUENTE

Recommended? Yes

Purchased? No


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QUICK SERVICE! STRAIGHT TO THE POINT. TOYOTA OF GLENDORA KNOWS HOW TO TAKE CARE OF THEIR CUSTOMERS. THANK YOU FOR ALWAYS HELPING OUT AND GOING THE EXTRA MILE

"Great Experience "


User

from Glendora

Recommended? Yes

Purchased? No


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Feeling welcome. Mike Montgomery was great made me feel at home. Cashiers were great very friendly. I will be back soon!

"Great Customer Service"


User

from Glendora, CA

Recommended? Yes

Purchased? No


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Ricardo was extremely helpful and kind! Made dropping off my car and picking it up much easier than most dealerships.

"Very Polite"


User

from Glendora, CA

Recommended? Yes

Purchased? No


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Everyone is very friendly and helpful. Good service and nice people. This dumb thing requires 20 words or more but Ive said all I have to say

"Great Customer Service "


User

from Glendora , ca

Recommended? Yes

Purchased? No


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When I stepped out of my truck a service advisor immediately asked if he could help me. I gave him my name and appt time. He explained to me exactly what was going to be done to my truck and a time frame the job would be completed. I also mentioned I was going to walk to the 24 hour fitness and would return in a couple of hours. He told dont bother walking and would have an employee give me a ride to the gym.

"Great Service, Great People, Nice Waiting Lounge"


User

from Glendora, CA

Recommended? Yes

Purchased? No


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Brandon was so polite and helpful, I made my appt. with him the night before and he greeted me when I got there. He took care of me and my car.

"Great Service"


User

from Glendora, calif.

Recommended? Yes

Purchased? No


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The speed that I was able to get out of the dealership and on my way to work or walk.

"The Best Experience "


User

from glendora, ca

Recommended? Yes

Purchased? No


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It was overall the best. The best experience when taking in a car for service. I will definitely come back for all service and repairs.

"Great Service As Always By Rick Rodriguez"


User

from La Verne, CA

Recommended? Yes

Purchased? No


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Prompt greeting and ready by promised time. Rick followed up and arranged for shuttle drop-off and pick-up. Shutlle drivers were very courteous and on time.

"Great Service"


User

from San Dimas, ca

Recommended? Yes

Purchased? No


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Brandyn gomez always is the most helpful and only advises what needs to be done without upselling or things that do not need to be done

"Great Service"


User

from glendora calif

Recommended? Yes

Purchased? No


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The person that helped me I believe his name was Brandon he was very nice and he even got my car washed. A very nice man.

"Friendly And Easy To Deal With"


User

from Arcadia ca

Recommended? Yes

Purchased? Yes


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Friendly, informative, easy to deal with. Lowell wanted everything to be exactly what I wanted. Clean facilities. I will recommend Toyota of Glendora to all my friends.

"Great Service "


User

from Glendora ca

Recommended? Yes

Purchased? No


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Excellent customer service, very detail of the situation and always greetings their customer. Very clean facility. I would recommend to my friends if they need any service with Toyota vehicle.

"Best Service In Town!"


User

from Glendora CA

Recommended? Yes

Purchased? No


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As always, professional service and completed on time as promised. Rick R. is the reason I keep returning for service. He is always updating me in completion of service and advising what my Prius needs. Although the entire service crew is awesome.

"Great Service With Rick"


User

from Glendora, ca

Recommended? Yes

Purchased? No


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Rick Rodriquez is always helpful and always givrs me great advise. He is friendly and courteous. He truly cares about his customers.

"Great Service And Clean Waiting Area"


User

from glendora,california

Recommended? Yes

Purchased? No


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I think the service advisor u have are very experienced and helpful and knowledgeable.they give personalized attention to the customers needs and concerns.

"Great Service"


User

from Glendora, CA

Recommended? Yes

Purchased? No


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Customer service was excellent from all personnel I dealt with. Facility was very clean and comfortable. Would recommend this dealership.

"Flexible Service Appointment"


User

from San Dimas CA

Recommended? Yes

Purchased? No


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Was able to move my Saturday appointment back to Friday - on that same Friday. Flexibility was really important to me for this appointment.

"Service "


User

from Glendora, California

Recommended? Yes

Purchased? Yes


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Joseph Salazar is awesome! He definitely has good customer service. He cares about his customers, calls customers in timely manner, and has a good personality.

"Great Service, Friendly, Knowledgable Associates"


User

from Covina, Ca

Recommended? Yes

Purchased? No


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I always deal with Mike Montgomery and he is very helpful and knowledgeable. He alerts me if any problems are found on my vehicle before the work gets started. Bunny in the parts department is very helpful as well.

"Toyota Tacoma Buying Experience"


User

from Whittier, CA

Recommended? Yes

Purchased? Yes


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My truck buying experience was based on a referral. I was referred to Lowell Hornung by Clarinda Curran. My experience was time efficient, non-stressful and, overall, really good. Lowell, made this transaction easy though good communication and delivering what I wanted. I would refer potential Toyota of Glendora clients to Lowell any day.

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