"Great Service"
I wanted to just put a shout out to Mark the service manager, Jesus the service representative and also the sales manager Mr. Denny. I unfortunately had a defective alternator and they turned me out in the same day after towing my vehicle nearly 30 miles at their expense. Thank you Toyota of Orange
"Pro Guard For Interior And Exterior Of My New 2017"
I was in the market for a new car and had a 2006 Corolla. I am an AAA member and was directed to this dealership. I had appt with Steve Weston but he had called in sick and I was greeted by James Batshoun who was really nice and had me test drive the car I now own. I got a great price on the car then went to finance with Doug Hill who was also very nice and professional. Then Alan Moznet came in and helped me out also. He is extremely professional and very polite. I signed up for pro guard on my car. Because of all the rain it took a couple of weeks to get in. I did call guest services I believe Alyson who scheduled an appointment for me the next day . She is awesome. I brought my car in and had a Camry as a complimentary rental car for the day which is also a great service. When I picked up my car I was so impressed with how shiny everything is. I am so happy with the outcome. I would recommend everyone gets this done. Azin Sanchez is the person who helped get the rental car and get my car checked in. She is a great employee too and emailed me when the car was done. I would recommend this dealership to everyone. I always drove Chevy cars in the past but have been in a Corolla since 2006. The only complaint I ever had with it was that the paint oxidized and I had to have the top repainted which is great to know that Toyotas outlast their paint. This is why I wanted the Pro Guard and could not be happier. I love my new car. Thanks for all of your help
"Great, Fast Service"
05-07-2015
Came in for a oil change and brakes. It was a fast easy process! Will come here again
"Great Selection"
11-26-2014
Came here for a Highlander. They had a lot of inventory and I got it for the price I wanted. Great job Toyota of orange!
"Poor Service Department"
I serviced my 2004 Scion XB at another dealership for almost 10 years. I moved an hour away from that dealership so it is not convenient and I had to find one closer to my house and work. Toyota of Orange is on my way home, great! Ive used their services a few times over the past couple of years. I questioned their service on a couple of occasions, but gave them the benefit of the doubt. I had a routine oil change done late 2013, shortly after my car was smelling all dusty. I thought, wow I need to change my cabin air filter. I went to install the new one, and discovered mine was gone! Peculiar, my car had only been serviced by Toyota of Orange over the past year. Again I dismissed it. My car was a little past due for its next oil change, I was going on a vacation and took the day off of work to run errands before leaving. Not having time to waste, I went online Monday 4/8 and set up a service appt for 8:30 Friday 4/12. Monday night I received a return email that the Toyota of Orange recipient was not valid. Hmm...So I called Tuesday morning 4/9 and again made an appt for 8:30 Friday. I arrived at my appt today at 8:15, got in quickly, I told my service guy, Brandon that Id be waiting, thinking it would be 30 min - 1 hour. Afterall, I did make an appt! Two hours of waiting I asked the cashier if my car was ready, thinking I must have missed them calling my name, she said she didnt have the paperwork, so they must still be working on it. I went outside and waited, then decided to look over the estimate, Brandon put 10:30 as the estimated finish time! I was shocked, 2 hours for an oil change, with an appt?! At 10:45 I asked Brandon about my car, I needed to be across town at noon. He checked the computer and it said my car was checked to a technician and it should be in one of the first stalls being worked on...I checked, my car was not in their stalls. I did find it still in their waiting parking lot! I told Brandon this so he checked with the technician and came back saying my car was next. I told him I had to leave, 2.5+ hours is too long for an oil change! He stated that they were busy and that he was sorry. I know Fridays are busy, thats why I made an appt! I took the car and went to my appts. On my way back, I thought Id give them another chance to make things right. I called and Aaron, said they should be able to take care of me. I got to the dealership and spoke with a service manager about my horrible experience. Yes, I expected them to make an opening and service my car right away, afterall its only a routine oil change and Id already waited for 2.5 hours! The service manager said it would be an 1-1.5 hours. I told him I didnt have that much time, since theyd wasted my time in the morning. So I left. I then called the dealership, explained my story and asked to speak to someone above the service manager. I was transferred to Jeff (I believe) he sounded like the service manager Id just spoken with in person. I explained my story to this guy, he took my information, said he was going to walk back to the service department, see what they could do and have someone call me back. An hour and a half later, still no call! I will never use this dealership again for anything, and Ill inform any and everyone I know of this experience.
"Poor Service Department"
I serviced my 2004 Scion XB at another dealership for almost 10 years. I moved an hour away from that dealership so it is not convenient and I had to find one closer to my house and work. Toyota of Orange is on my way home, great! Ive used their services a few times over the past couple of years. I questioned their service on a couple of occasions, but gave them the benefit of the doubt. I had a routine oil change done late 2013, shortly after my car was smelling all dusty. I thought, wow I need to change my cabin air filter. I went to install the new one, and discovered mine was gone! Peculiar, my car had only been serviced by Toyota of Orange over the past year. Again I dismissed it. My car was a little past due for its next oil change, I was going on a vacation and took the day off of work to run errands before leaving. Not having time to waste, I went online Monday 4/8 and set up a service appt for 8:30 Friday 4/12. Monday night I received a return email that the Toyota of Orange recipient was not valid. Hmm...So I called Tuesday morning 4/9 and again made an appt for 8:30 Friday. I arrived at my appt today at 8:15, got in quickly, I told my service guy, Brandon that Id be waiting, thinking it would be 30 min - 1 hour. Afterall, I did make an appt! Two hours of waiting I asked the cashier if my car was ready, thinking I must have missed them calling my name, she said she didnt have the paperwork, so they must still be working on it. I went outside and waited, then decided to look over the estimate, Brandon put 10:30 as the estimated finish time! I was shocked, 2 hours for an oil change, with an appt?! At 10:45 I asked Brandon about my car, I needed to be across town at noon. He checked the computer and it said my car was checked to a technician and it should be in one of the first stalls being worked on...I checked, my car was not in their stalls. I did find it still in their waiting parking lot! I told Brandon this so he checked with the technician and came back saying my car was next. I told him I had to leave, 2.5+ hours is too long for an oil change! He stated that they were busy and that he was sorry. I know Fridays are busy, thats why I made an appt! I took the car and went to my appts. On my way back, I thought Id give them another chance to make things right. I called and Aaron, said they should be able to take care of me. I got to the dealership and spoke with a service manager about my horrible experience. Yes, I expected them to make an opening and service my car right away, afterall its only a routine oil change and Id already waited for 2.5 hours! The service manager said it would be an 1-1.5 hours. I told him I didnt have that much time, since theyd wasted my time in the morning. So I left. I then called the dealership, explained my story and asked to speak to someone above the service manager. I was transferred to Jeff (I believe) he sounded like the service manager Id just spoken with in person. I explained my story to this guy, he took my information, said he was going to walk back to the service department, see what they could do and have someone call me back. An hour and a half later, still no call! I will never use this dealership again for anything, and Ill inform any and everyone I know of this experience.
