"Dean Dixon"
I recently applied for a lease for Toyota Corolla at the Torrance site. The Financial Manager, Dean Dixon worked with me to complete the process. I appreciated the time he spent in addressing my questions. He met with me a second time to address my additional questions about the lease agreement. I appreciate his patience and professionalism.
"Emile Jutras"
Emile Jutras was the sales representative that assisted me in my decision to lease a Toyota Corolla at this site. Emile provided good information and patiently helped me in my decision. He was very helpful over the phone which prompted me to request his service when I visited the site later that day. I am very happy with my decision.
"Buying New Camry"
Jeff Schwartz showed us what we wanted and got us a great deal! He was knowledgeable, friendly and respectful. Did not waste our time. Highly recommend Jeff at DCH Torrance.
"Easy And Fun Experience"
Enjoyed my experience buying my Prius with Phillip Rivera. Basically knows everything about the car and really patient explaining all the features with me. It was a really fun experience. I highly recommend DCH Toyota of Torrance and make sure to look for Phillip. Thank you dch
"Would Recommend, Shopping With Joseph Tejada"
I would totally recommend DCH Toyota to anyone looking to buy/lease a car. I called about some deals I have saw online and I got transferred to, Joseph Tejada, he was very responsive and called me right away. I made an appointment and went into the dealership a couple of days later, Joseph was super patient and showed me a variety of vehicles. He made the car shopping experience a pleasure and I would completely recommend him to anyone looking to buy a car. The dealership is very clean, and well maintained, they have popcorn and lots of goodies in the vending machines for the customers. If you need to buy a car, I would totally recommend, Joseph Tejada for a pleasurable car shopping experience.
"Would Recommend, Shopping With Joseph Tejada"
I would totally recommend DCH Toyota to anyone looking to buy/lease a car. I called about some deals I have saw online and I got transferred to, Joseph Tejada, he was very responsive and called me right away. I made an appointment and went into the dealership a couple of days later, Joseph was super patient and showed me a variety of vehicles. He made the car shopping experience a pleasure and I would completely recommend him to anyone looking to buy a car. The dealership is very clean, and well maintained, they have popcorn and lots of goodies in the vending machines for the customers. If you need to buy a car, I would totally recommend, Joseph Tejada for a pleasurable car shopping experience.
"My Experience "
Who says lightning doesnt strike twice! This is the second car I bought here! Aaron again was super helpful and knowledgeable! He got me a good deal again and Im content with my purchase! He sold us a corolla in the past 1 year ago! Thanks Dch Toyota !
"What Title? Dont Know What You Mean"
I shopped all the dealers your company recommended. Torrance had the best price. Management and employees were fine a few problems during negotiations but they were resolved. I purchased a Prius 2 yesterday and so far enjoying the car.
"Easiest Experience"
Needed a car for my daughter and Morgan killed it for us. Wanted a reliable safe used car and with Morgans help, was able to get a new corolla for less than I planned on spending. Easy credit terms to help my daughter start her credit. Thank you Morgan and DCH!! You guys are the best. Be proud of your team and efforts. Thank you.
"2016 Camry"
Was very pleased with the attention from DCH staff. They made it easy for us to purchase.
"Unresponsive & Unhelpful When Looking For New Car"
While shopping for new RAV4 Hybrid, had to repeatedly ask for quote which took them 10 days to prepare despite my being told it would be emailed within an hour. They were uncoordinated, disorganized, and generally unhelpful and not responsive.
"Call Your Customers Back"
I called in inquiring about a used vehicle that I saw on the Internet. And Internet sales person contacted me and informed me that they did have the vehicle but it was being prepped for sale. She said I can come in and look at the vehicle. I came in and the vehicle was not there and it was at a body shop being prepped. Then I was told that I would be receiving a call Friday to let me know the status of the car and a possible test drive. This was Tuesday. I waited for the call phone call on Friday but never received one. I got a call next week on Monday saying that the vehicle was finally ready for me to come see and test drive but I was already impatient and purchased another vehicle from another dealership. My advice is if you promise to call a customer on Friday for an update on a vehicle, at least call the customer on Friday and let them know that its not ready.
"Very Nice Workers Clean Place Had The Car I Wanted"
Very nice workers didnt feel pressured to by a car told them what I wanted test drove the Honda Pilot unfortunately could not make it happen and get the car but they were nice
"Great Car Buying Experience."
Just bought a 2014 chevy malibu 2lt from here, got a great deal, the sales person was able to help me get the payments i wanted while giving me a great extended warrenty. Everyone was really friendly, overall was by far the fastest car buying experience ive ever had, i got to the lot, test drove the car, worked out the deal and bought it in under an hour. Will definetly go back whe. Its time for another car.
"Great Car Buying Experience."
Just bought a 2014 chevy malibu 2lt from here, got a great deal, the sales person was able to help me get the payments i wanted while giving me a great extended warrenty. Everyone was really friendly, overall was by far the fastest car buying experience ive ever had, i got to the lot, test drove the car, worked out the deal and bought it in under an hour. Will definetly go back whe. Its time for another car.
"They Cant Help Me With Anything."
When I asked the deal through cars.com, the salesman called me and promised me they can do it. He just wanted me to go there, but dont answerany of my questions.wasted my time giving him my VIN number and all he wanted was for me to go in... I did not want to go in and waste my time driving so far if he couldnt answer any of my questions or help me at all.
"Great Sales Person At Dch Torrance Toyota"
We went to DCH Torrance Toyota to purchase a Prius C for my son. we were greeted by mr. Kim at the entrance.He was great help with my son with the test drive and to pick the right car for him.We were very happy with mr. Kim.if you are planning to purchase a Toyota go see mr.kim at DCH Torrance Toyota.
"Horrific Experience At Dch Toyota"
This was the worse experience in my lifetime. I am deaf and had serious issues getting DCH to communicate properly when I first leased my car. They promised they would work on this disability discrimination but several months towards the end of my lease I was crushed to see that not only did they still have the same faults but had gotten even worse. I am in no way wanting any type of special hand held treatment; only to be treated equally by DCH Torrance. They made themselves completely unavailable to discuss another lease or buy out until it was too late. When I finally got through to someone after emailing every manager on there lot, all they did was the least they could do which was hollow sorrys with absolutely no real follow through. I even went in but no one was available, so I asked them to email me because I cannot hear the phone for that type of communication and they didnt reply. I understand that people with disabilities take just a little extra effort but to be treated this poorly was truly the most heartbreaking disappointment that Ive experienced in my entire life. I have so many great experiences with companies such as Nordstrom, Costco, Roadrunner, Volvo, Chase; that when a company such as DCH Toyota treats you this poorly, its not only a shock but inhumane. ~ Ruben Nathan Ponton
"I Have A Great Experince With Brother Aaron Castro"
Aaron was a nice guy enjoy his waiting on us great experience. My husband is Pastor at New Freedom Christian Church and we will send our flock down here as well. Thank you
"Internet Manager, Dana, Went Above And Beyond!"
06-19-2014
The internet Manager, Dana, went above and beyond to help us purchase our 2005 4Runner. From the first time we contacted him via internet he was most helpful. He remained in contact with us. As soon as this used 4Runner was available to view he text and called us telling us to come down asap. We rushed down to the dealership, a 50 mile trip. The 4Runner was everything we hoped and expected. Dana went out of his way to make the entire purchase process as pleasant as buying a used vehicle could possibly be. We would recommend him to everyone. Then the Finance Manger Gene was great too, he made everything clear and understandable. We want to thank Dana and Gene for a pleasant car buying experience. (There is a problem with this websites form, we want to give 5 Stars for Customer Service and the buying process but the site will not permit us to do this.)
"Great Service, Shuttle Not Happy"
05-08-2014
As far as the service, I will say that Brian Yoshida is the best. I am told what I need it is taken care of he has always been a great person to work with and the only person I will work with. I have never had any problems with him. He always greets you with a smile !!! As far as your shuttle service, I am not to please with them. This is the 3rd time of having so problems and I will now always wait for my car. Respectfully, Jean Murray
"My Sale Agent Went Beyond To Help Me"
05-06-2014
My sale agent (Sandra Ixta) was excellent, she went beyond to help pick a car and the price I was looking for, I will recommend anyone that is looking for a Toyota to visit this dealer and talk to my agent. I visited previous car dealers but I decided to buy at DCH because of the service, experience, and the prices. This will be my dealer for now on without a doubt
"My Sale Agent Went Beyond To Help Me"
My sale agent (Sandra Ixta) was excellent, she went beyond to help pick a car and the price I was looking for, I will recommend anyone that is looking for a Toyota to visit this dealer and talk to my agent. I visited previous car dealers but I decided to buy at DCH because of the service, experience, and the prices. This will be my dealer for now on without a doubt
"Bought The Prius"
04-29-2014
I had a great experience purchasing my prius last week. I contacted Eric Aspurez on the phone prior to coming to the dealership and worked out the price. When I got to the dealer, Eric had the car ready to look at and test drive. After the test drive, I desired a better trim and Eric was amazingly accommodating. He was very nice, very knowledgable about all of the vehicles, straight forward and did not play games like other dealership. The paperwork went smooth and I was out of there with a new prius. Words can not explain how great Erick was, he was not pushy and took his time to show me different vehicles. I never felt pressured to by a car. I recommend everyone to contact Erick for a great car buying experience. ERICK SHOULD GET A RAISE AND PROMOTION!!!!! Oh and I returned to Erick 4 days later to buy another new Toyota. He is that great!!
"Disappointed In Dealership"
After seeing a posting for a used vehicle, we went to dealership twice. Liked the vehicle, went home did research went back and made offer based on findings of research. The vehicle was way overpriced, even for a dealership; had to deal with different salesperson and different manager second day. Offer was turned down. After pointing out our research findings, Manager basically said in so many words that he would wait until he found a customer that didnt do quite the research that we did and who would be willing to pay their HIGH, OVERPRICED price for the vehicle. The price far exceeded the value of the car. Will never return to that dealership. VERY UNPROFESSIONAL. DO YOUR HOMEWORK before visiting this dealership.
"Great Experience!!"
04-04-2014
Not only am I so pleased with my new Camry, I was also so impressed with the entire sales team. Lawrence, my sales advisor was wonderful, the managers was great and helpful and he finance team got me in and out of there in no time!!
"Service That Cant Be Beat"
03-27-2014
Bill Vas and Gene Song of DCH Toyota changed my thoughts about buying a new car. they transformed a typically very confrontational process to a wonderful experience Bill as a sales person was attentive and listened to my needs and requests. He was timely and made the process very pleasurable. Im very pleased with my new Camry. Gene Song was the finance manager and explained all of the various warranties etc with a clear concise explanations. i was not pressured but felt well informed and was able to make the best decision for me. thank you Bill and Gene and DCH Toyota johnt
"Excellent Experience With Dch"
03-27-2014
We sold our car and bought two cars at DCH Torrance. Mr. Hudson Lee was the one very excellent customer service help us begin to end. He is very patience and nice. We are very happy. Also Manager Mr. Richard and fiancé department Mr. Gene were very helpful. We are really thanks to Mr. Hudson. Very best sale person. We always have good customer service, they are very helpful.
"New Prius Plug-in"
01-31-2014
I bought a new car from aaron. He was great! I got a great deal that was fast and smooth. The sales manager to the finance dept. were A+. If you are in the market for a Toyota you need to check out DCH!
"Wonderful!"
09-27-2013
I made an appointment to get my oil changed, they took me right in and washed my car, I waited in the TV room on very comfy chairs. They came around with warm fresh baked cookies. I did not want to leave when my car was finished. all employees were very friendly!
"Excellent Service Department"
09-27-2013
DCH Toyota of Torrance has an excellent service department and the staff is helpful and courteous. The maintenance that my car has received is always excellent. Also, customer service agents make customers aware of the necessary repairs and they are helpful throughout the whole maintenance process keeping customers apprised about their vehicles status,
"Great Place To Shop"
09-10-2013
The selection was great. The facility is beautiful. Our service was outstanding with respect and knowledge from the employees we dealt with. The specials were better than other dealers. It was worth the drive to purchase our new Corolla.
"Service Is Always Prompt, Courteous And Fair"
08-21-2013
We have two Prius from DCH Toyota. We recently moved from South Bay to Long Beach and decided to try local dealer. They claimed they could see my previous service history then proceeded to sell me a major service plus when I only needed a minor! Needless to say I am back to DCH for the honest, dependable and good service! So glad that Bryan Yoshida is there is the Service Dept. My car was ready in less than an hour! We will continue to go to DCH for all maintenance.
"Great Buying Experience"
08-01-2013
I am one who does not want to hassle on pricing so I got my inquiry over the Internet. Honestly DCH Torrance was not the first to respond, but when we started our e-mail correspondence, the response was prompt. When you are in the market for a car, you have a lot of questions and all my questions were responded to within 24 hours. When I was ready to buy, I gave all my specifications and the purchase transaction was seamless. Ivann Garcia & Dana Boomhower gave me such a good buying experience, I love these guys! I will definitely give them my 5 stars and recommend them to Toyota lovers like me. By the way, I bought a Prius C3 and I nicknamed it Betty. I am loving my Betty!
"The Jury Is Out On The Repair - Time Will Tell"
07-10-2013
I purchased my 2010 Prius in March.2010. Love the car. . Sep 12,2011 @21669 miles replaced right low beam DCH Invoice 519000; Dec 19, 2011 @ 33565 miles replaced left low beam DCH Invoice 528288. I spoke with service manager. Carl Boyd. and told him I thought this was excessive and that there was a problem. He agreed that this is unusual (still under warranty0 and to call him if I had any more problems. May 20, 2013 I had the right bulb replaced by Kalispell Toyota, Kalispell, MT invoice 37252 $26.40 June, 2013 the left bulb blew out again. I spoke with Mr Boyd, or one of the service advisors, and was told to bring it in. The car was due for service so I brought in on July 3, 2013, DCH invoice 594293 and spoke with service advisor, Coby. I explained the history and he looked at the DCH invoices. He called me later and said the problem was with the wiring harness and they would have one on July 5th. I brought the car in on July 5th and the left headlight wiring.and bulb were replaced on DCH invoice 594470. I asked Coby about the right side and since it had not blown out since May 20th, I was not replaced. The repair was completed no charge (Goodwill), which ,I believe, was reasonable since the original problem was reported to them on Dec 19, 2011, within the warranty period. I believe the problem on the right side still exists and will still have to be repaired. I also believe I should be compensated for the bulb I purchased at Kalispell Toyota in Kalispell, MT. That is why I say the jury is still out!
"Scion Xb - Great Deal And Super Nice Sales!"
I bought a Scion XB in June 2013 from James and Ralph - they were amazing guys and really courtesy and super attentive! Got a great deal!
"Great Service"
06-24-2013
EXCELLENT SERVICE, POLITE PERSONNEL,FRIENDLY AND PROFESSIONAL, CLEAN FACILTY,
"Excellent Service!!!"
06-24-2013
I brought my car in for its 80,000 mile oil change and inspection. As always, service was fast and complete. Patrick Lindstrom was professional and thorough. He even made recommendations as to other services that I might want to have done on my car. He did this without any pressure, which I appreciate. I also love the car wash that is included.
"Impressive Service"
06-24-2013
I have been visiting DCH Toyota for over 8 years and have never had a bad experience. In the beginning, I owned a used 2001 4Runner that they kept running like it was brand new (they sent me emails recommending periodic maintenance). I would still be driving that 4Runner if I had not gotten into an accident. Since I needed another vehicle after the accident and had decided on a Toyota, I did not hesitate on visiting DCH Toyota. The entire process was smooth. The bickering over the price was very friendly with each side having to give a little. When it came to the add-ons; security system, road-side assistance, warranty, etc., the credit manager was helpful in explaining each item, while not being pushy for a sale. The entire process, from arriving on the DCH Toyota lot to driving off in my brand new vehicle took only about three hours.
"Review Of Recent Service Visit"
06-24-2013
I was very happy with a recent visit to have my 1012 Toyota Prius 3 serviced at DCH Toyoto/Scion of Torrance. I found all the employees I had contact with to be very professional and helpful. I was most happy with how fast the 6 month service was completed. Thank you!
"Worst Dealer Ever.they Steal Your Information."
05-21-2013
These guys are all liar.They promise for price and they get your social security and all info and then they say they can not sell for that price. I even asked for his initial on agreed price before i give my info. Most likely they sell your social security no and all your info. I already open a lawsuit anyway.
"Service Rendered To Margaret Johnson"
05-24-2013
I would & have recommended your service to others. I appreciate your courteous service attendants helpful way in directing me on my needs & then being taken care of in a mannerly fashion. Thank you for being there for my needs.
"Great Service"
05-24-2013
Five stars to Mauricio, friendly, competent and very efficient. The crew couldnt be any more helpful and responding. Great dealership, very personalized service. We are happy to discover this new place and will recommend it to friends. The Corolla we bought is our third Toyota car, My husband has been a Toyota customer for 20 years. Thank you, Toyota. Thank you Mauricio and Manager Corey. I am very happy with my new car.
"Service"
05-24-2013
Unfortunately, after the service late at night when I was driving out, my lights failed. This seems to be a problem with the Toyota Prius. Either the lights go out, or the electrical system for the headlights fail. Not sure if this is due to a malfunction in the system or..? Would appreciate a call back from the company. The service staff particularly the manager who dealt with my service needs is excellent and has always heeded my concerns. Thank you.
"Consistently Good Service"
05-24-2013
My 4-Runner and Tundra have received excellent care. The cost is competitive.
"Great Services And Quality Personel"
05-24-2013
I have nothing but good words about the personel of this dealer, everyone is cordial and very friendly
"Service With A Smile"
05-24-2013
Great, efficient service! I have been a customer for over 10 years and always had a very pleasant experience !
"Good Experience"
05-24-2013
We were looking for a certified pre-owned Sienna. We surveyed prices and Carfax reports of all possible Siennas within about a 50-60 mile radius. DCH had the best price by far on a 2010 Sienna CE, with only 46,000 miles and perfect Carfax report (no accidents, previous private owner. etc) Saleswoman Kelly checked to make sure they still had the car on the lot before we made the long drive, and was knowledgeable about the model. The process slowed down once we decided to buy, not sure why because we were paying cash. Once we got on the radar of Mr. Hanson, the financial officer, he got us through the mounds of paperwork efficiently. Good deal and a good experience.
"Service"
04-02-2013
Service manager was very helpful and even gave me his card with his cell phone number if we had a problem in the future. Probably the best experience dropping off a car I can remember. Thank you Carl
"Service"
04-02-2013
Service Rep was professional, helpful, and courteous. He delivered the car within the time frame and best of all, it was washed. I will use them again as required.
