"Made It Easy (and Quick)"
For a straightforward purchase transaction, we all know that we end up spending way too much time at the dealership. My sales associate was helpful in getting a lot of the paperwork ready to go before I arrived to sign and take delivery, which saved lots of time and made the process pain-free.
"Joe/husband"
06-02-2017
paying with check in full no finance and still took 2 1/2 hours. Just bought another car and only took 20 min.
"Great Service, Clean Facilities "
Great service. Friendly staff. Great deal. Stress free process.
"Another Great Service"
As weve come to expect, the service here is excellent
"Great!"
05-10-2017
Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!
"Overall Good"
Overall good. Work was done in timely manner and vehicle seemed to be respected. Was tried to up sell on a service that was done at that dealer less than a year ago. Maybe didnt know history. A little costly for an routine service.
"Thomas "chic" Ferrara"
A very pleasant experience. A great product, knowledgeable sales personell Reasonable pricing, fair trade in allowance. Very accommodating in resolving issues.
"Jaguar Service"
Pleasant and easy which is how it should be and not always is at some dealerships
"Excellent Experience At Land Rover Mission Viejo"
Ronnie Sealy is the best! I had the most positive experience buying my Discovery Sport here all because of Ronnies help and effort in getting me the deal I wanted. He is highly knowledgeable about Land Rovers and made my first car buying experience awesome. Thanks Ronnie!!
"Mission Viejo Jag Top Notch"
Great experience . Great service. Great overall process. Willing to work with cudtomer
"Customer Service "
Customer service has been going downhill for years. San Diego and Newport Beach staff are far superior. Made it seem like an inconvenience to them that my car needed repair (its 6 months old).
"Excellent Service"
This was simply the very best car buying experience in my life. From the time that I expressed interest via the web to the time I was handed the keys, Land Rover Mission Viejo was attentive and meticulous to every detail. Once my wife and I arrived on scene, Shannon Gibson made us feel very comfortable. Her customer service was excellent. She explained all of the features of the car we were interested in, and took her time to go into great detail. We never felt rushed and Shannon ensured all of our questions were answered. She even got us a a better deal on our vehicle than expected. I would like to go on record that this organization at this particular location really has it together. They know how to treat their customers. Shannon Gibson made the difference. Thank you for the experience.
"Reccomend This Place For Sure !!"
What a great experience. our sales person was very kind and patient as we do not have the greatest credit. he got the manager Scott involved and we finally came to agreement on payments that work for our family budget we did not get the landrover we first went in for thats for sure but we got what works for us and our family for years to come now. we will tell our friends this place ok
"Customer Service Is Missing."
This dealer is a joke, especially for one selling high end vehicles. Land Rover should be embarrassed.
"Good Experience Overall"
I was buying a pre-owned car. The initial contact with the internet sales person was quick and easy. Then I was transferred to a salesperson (Ronnie) who offered a price he ultimately couldnt meet which left me feeling misled. I called the internet sales and explained the frustration and a sales manager followed up quickly. We did the deal right away and Soheil Golchinfard helped me out. He was great, even stayed late to finish the deal. So, overall it was a pretty good experience. As with most places, Id say it just has to do with the connection you make. If you work with Soheil, I think youll have an awesome experience.
"Great Services, Clean Facilities "
We bought our car new in 2011, no pressure and very friendly. The waiting area is always clean, great coffee and a glassed room with toys for children to play while the parents wait. The service department is always nice and helpful, we never take our car anywhere else. The car is always done when they say or sooner.
"Great Service"
the staff was helpful and friendly was a nice experience
"Pleasant Atmosphere"
basically good. representative was attentative and helpful
"Mission Viejo Jaguar Service"
Excellent experience. The service person was friendly, informative, and did what he said he would do in a timely manner. What more could you ask for?
"The Salesman Contacted Me Immediately. 4 Stars"
The salesman was very helpful and kept in contact until I made a decision.
"Awesome Car Buying Experience"
Purchased a Jag from Gabe. He went the extra mile to secure the car I wanted from another location. Walked me through the process and was very attentive. I wanted a certain deal and was able to achieve it at this dealership! No so with the one near my house as they just had no inventory. He stayed in contact the whole time and went to bat for me. Great vehicle selection at this dealership. Thanks Gabe for the positive car buying experience.
"Mr. Elms"
Absolute exceptional service from this facility, Your service department is not very good at communicating so unfortunatly i had to call for help. I got ahold of the manager Scott who went out of his way to help my brother get hi vehicle done and on the road. he and his wife were visiting and were stuck i must say Scott helped them out and even loaned them a car to drive. We will be back to buy. looking forward to the new SUV Jaguar coming. thank you guys very much for helping my family
"Wonderful Experience"
This was a very pleasant buying experience. The salesman was extremely well informed and patient in showing me all the features of my Jaguar automomile. He followed up with me numerous times to ensure all my questions were answered and I was comfortable and happy with my purchase. The facilities at this dealership are beautiful! I highly recommend this dealership and Brian Cameron as your salesperson.
"Professional Service For My Lr2"
I always find good service from the Mission Viejo Land Rover service department. Their service advisor, Robin, is prompt, keeps us well informed, and is a straight shooter.
"Great Service With Matt!!"
Great friendly timely service with Matt . Thank you!
"Great Services"
Got an Excellant deal on a used Jaguar XF - lovin my car!!!!
"Good Service And Exceptional"
We are repeat customers of Land Rover Mission Viejo, this being the third car we have purchased from them. They are an exceptional dealership with well trained and very knowledgeable employees. Their service department is also top notch. We had a very pleasant buying experience and would definitely return to purchase yet, another vehicle from them.
"Car Repair"
Great customer service, follow up. I have done work in the past and always satisfy.
"Great Service From Both Ronnie And Matt"
Our sales rep Ronnie was excellent, he took great care of us through the entire process. Also, Matt in the service dept was very helpful and followed up to make sure we were completely satisfied.
"Excellent Service "
CHARLIE WAS A GREAT GUY TO DEAL WITH , NOTHING WAS TOO MUCH TROUBLE, HE CREATED A VERY ATTRACTIVE DEAL AND WON MY BUSINESS DUE TO HIS PROFESSIONALISM AND TENACITY . VERY VERY HAPPY CUSTOMER
"Great Service"
Great Experience all around. Everything was done correctly and on time.
"Great Service, Nice Loaner Cars, Simple Process"
Land Rover Mission Viejo has gone through a major transformation in the last few years. They now provide 5 star service, great loaner cars, and their facilities are very nice. Highly recommend them for service.
"Exceptional Services!"
I worked with Matt in the service department. He and his team were professional and kind and went above and beyond...just a couple of examples among many this time around with servicing: they did a detail cleaning for me and were able to clean/buff out several large scrapes of white paint on my LR4 after I was told by several high need car washes this was not possible, I was provided a Jaguar as a complimentary loaner vehicle. The list of kindnesses goes on but too many to list here. Thank you again!
"Awesome, Unbelievable"
Jag /Range Rover of Mission Viejo, is just an unbelievably dealership, not only do they take care of you. ,but they take care of your cat as if it was their own..
"Great Car Buying Experience"
I had already put down a deposit to purchase one of the 2016 Volvo XC90 Limited First Edition ... yes, one of 1927 built. It was to be delivered at the end of May. Then I had to visit Land Rover Mission Viejo!!!! Big mistake!!!! but in a POSITIVE way. I ended up driving away the new Range Rover Sport HSE ... White with Black Top! The car may be much simple inside and out but it has luxury written all over it. And to put the icing on the cake, Yui, the salesperson, was very kind (didnt feel like a typical salesperson) and stayed with me throughout the entire process from when I walked in until almost 10 at night to make the car purchasing experience very pleasant. He was honest and really pulled through for me in many ways. And not to mention numerous texts and emails to ensure my satisfaction with the vehicle. I dont think I would be purchasing another Land Rover anytime soon, but I would definitely recommend the dealer and the group of nice professionals there at Land Rover Mission Viejo to all my friends and family. Thank you, Yui and the group of just nice people at LRMJ. ^^
"The Best, Most Competent, Friendliest Dealer."
This was our 5th new car from this dealership, Brian smith and Janessa and the entire staff here make it our go to dealership. By the way we drive 70 miles from La Jolla to make our purchases here. Brian smith will forever be our Sales Professional.
"Great Personalized Service. "
This is my 4th LR. LR MV was amazing in terms of finding my vehicle, advocating for me and delivering precisely what I was looking for without prior success.
"New Owner"
Very refreshing buying expierence, very friendly staff & over all very professional
"Great Services!!!!"
My husband and I were there to buy my husbands car but at the end we bought mine too..... excellent service :)
"Great Service."
Customer focused team. Had a great experience and would buy from them again.
"Land Rover Evoque "
Pleasant and prompt service. very friendly and helpfull staff. Fair on the trade in. Will recommend the dealership and the salesperson.
"Great Sales Rep,easy Process, Nice Facilites"
Alan Germaine was my sales rep. He was great to deal with and made the process easy and painless. They have really nice facilities. Much nice than the dealership in San Diego.
"Wonderful Experience "
Staff was great and very accommodating! and I love my new car!
"Ramge Rover"
amazing job, friendly service and they took very good care of us, the process was quick and easy and the dealer went out of his way to make sure we got what we wanted
"Not Out Of State Friendly!"
I was very much interested in a vehicle at this dealership. I did not receive a return call or an e-mail after submitting an inquiry through the cars.com website. I call into the dealership 2 days after the initial inquiry was submitted and left a message for a salesperson to return my call. I receive a call a day later and requested to have the final pricing and fees sent to me in writing on dealership letter head so I can have my credit union finance the vehicle. Then I was told that I would have to fly in to sign the paperwork, which I did not understand why because I purchased several vehicles out of state without have to fly in to the dealership. Days went by and I still did not receive the required paperwork. I had to contact the salesperson once again, who give me a poor excuse for not getting the information to me saying that the corporate office had to provide final numbers and they were busy. Three days went by and still nothing. The salesperson then emailed me and asked if I was still interested in the vehicle....well yeah! This time he said that if I wanted the vehicle, they would have to "control the title.... You have to use our lenders and you still have to fly in to sign the paperwork". So I tried to negotiate the price to try and compensate for me having to fly there. The salesperson emailed me back and said the vehicle was sold. REALLY! Suggestions for this dealership: 1. Limit you online advertising to within a 50 mile radius of their location. 2. Note in your advertisement that out of state/city buyers will have to be present to complete paperwork 3. Refrain from forcing buyers to use your lenders. 4. Respond to inquiries in a much timelier manner.
"Shop Somewhere Else- Buyer Beware!!!!"
06-06-2014
I bought a very expensive pre-owned car from this dealership. When they delivered the car I asked for the spare key. The service manager told me the salesman had it but he was off that day. I called the following day and continuously for about a month before they told me there was no second key and it would cost me $500 to purchase one. I asked why they did not tell me before and they said I should have asked for a second key during the sale. I asked to speak with the GM and the sales manager told me I could not speak to anyone else and that his word was the last word on the matter. He told me I should have negotiated a second key during the purchase. The car had a visible dent on the side and chipped paint on the front bumper, I negotiated for those repairs but how do you know that the car you are buying does not have a spare key before you purchase it?
"First Time Buyer.!!! Excellent Outcome."
07-16-2014
I have been looking for an lexus IS. 250 for my first car. I drove from the valley to see this car and it was everything I had seen online..!!! To perfect to believe. To top that off the customer service was amazing..!!! Got a great deal and left very satisfied. Definite professionals...!!
"Great Place To Purchase Your Car"
06-06-2014
Very easy process and good sales people. I was very happy with my purchase and the transaction time. This is a good place to go if you are looking for a quality Range Rover. I will definitely do business with them again.
"Great Experience"
07-16-2014
Bought a used car, had a great experience. Go see Barett
"Jaguar Land Rover Mission Viejo -very Poor Service"
07-16-2014
- Checked in my car for a Check engine light, Misdiagnosed the car several times for one week, and end-up paying over $2000.00 for parts that just got replaced in addition to over $1000.00 for labor work. - Received a quote for over $1000.00 for a simple front brake job - Another $1200.00 for front -end problems that existed since a bought this car from the same dealer. This is an example of a dealership that gives Land Rover brand a bad name. I have lost faith in ALL Land Rover products and after research on line I found out there is numerous complains about this particular dealership and their work ethics, especially their poor knowledge of the Land Rover brad and their over charges. Does anyone from the manufacturer of Land Rover monitor these guys or have any concerns about the mass complains against this dealership? Anyone care?
