"Explorer"
Smooth transaction. Sal and Fred were both very helpful.
"Extremely Happy"
Brought my trucki in for the 7,500 mile oil change. Everything went great.
"Extremely Happy Customer"
Arthur and Rory were absolutely WONDERFUL- and of course - Fred - who always treats me professionally yet with a degree of kindness and familiarity rare in todays retail environment - I always feel safe, secure and happy when I leave this dealership - and I just love my new car!!
"Great Job"
Great experience, everyone treated me with respect. Hamid & Mo were great and felt they both had their best intentions in mind when working with me
"No Worries"
The service at Future Ford of Concord has been the best. I have over 60,000 on my 2014 Fusion and I have had no issues. Keep up the great work.
"Ford Escape"
08-16-2017
Excellent service! I would recommend friends and family to this dealership
"Ford Fusion"
I really enjoyed billy. he is very knowledgeable. h
"Jose L"
07-21-2017
The service was amazing. Very polite and efficient.
"Recall Serv On Secondary Seat Belt Tensioner-front"
07-21-2017
Good experience..usual. The time it took to address the recall (secondary belt sensors fluid), I walked tover o Home Depot to get stuff & crossed over to CSAA for tour books & upon return, Fusion fixed & ready to go. No wasted time. Thats the way huh huh i like it...huh huh...
"The Best Car Buying Experience"
I had the best car buying experience from this dealership. I have been shopping around and other dealerships have been so rude... but not at this dealer... they were friendly off the bat and found the truck for me... I never thought getting into a brand new truck would be so easy... was in the truck within a couple hours... thank you.
"Ford Fusion"
every one was helpful and friendly except the delivery of the car they said they was going to fill the gas tank and wash the car it was filled but not washed
"Great Experience"
We havent purchased a car yet but we are close and they have been amazing so far.
"Excellent"
Received excellent customer care from Mr Zack And very helpful for my request
"Vehicle Service At Future Ford Of Concord"
For anyone who has had previous dealings with Zack Schmid and/or John Salvetti, you KNOW they are the best and really put the importance of quality service and professionalism at the top of their list NEVER had a complaint dealing with Future Ford of Concord!
"2016 Mkc"
Easy check in. Clean service area. Service staff was actually pretty good. Dealer staff ok. Like the car initially, but came to dislike the electronically boosted power steering. Terrible car to drive. Technicians said it was normal. Did not keep the car - in fact turned it in early from the lease. Will not buy another Ford product with such inferior steering.
"Title"
Don did a great job with my car even though you are extremely short staffed and I had to wait almost a week for my car to be diagnosed.
"Great Online Buying Experience"
Great online buying experience, dealer was ready with paperwork when we arrived. We negotiated price on phone / internet and also negotiated trade in price. All pricing that was agreed upon, was what was offered when we came in to sign papers. Very nice experience.
"Ford Explorer Service"
Good dependable service. Great People and reasonable prices. Ill keep coming back. Missed Rob this time.
"Came In Left With A New Car And Upstanding Service"
From start to finish I was taken care of with the upmost of care. Even a hiccup after the road left the lot was met with empathy and concern and was fixed right up. The purchasing process was also the most efficient one Ive had in over twenty years. Highly recommended.
"Terry"
Your service dept. has always done a great job. Only thing not done was a part that was put on order and car was not washed prior to picking up.
"Regular Service"
Dont agree/understand your scheduling procedure. When you have an appointment, why cant your servicing start at that time or a short time later. Yes, it has been explained to me..................
"Excellent Customer Service - No Pressure!"
03-25-2017
Berger Dettlinger took care of us again! We are extremely pleased with customer service and his response time is excellent. We will continue to bring our fleet needs to Concord to work with him.
"Focus St"
03-22-2017
My experience was great. Got the car I wanted for a better price then I thought Id get. The customer service at this dealership was top notch
"Excellent Service; The Best Dealership In The Area"
As usual, I received nothing but EXCELLENT customer service at Ford! Up front, direct, and very fast service! This is one of the few places where Id actually rather stay and walk around the facility then ask for a shuttle while my car is getting serviced (it doesnt hurt that the different Fords Mustangs are a beauty to look at). My loyalty has been won! Ford of Concord is definitely #1!
"2017 Ford Mustang Gt Premium"
03-07-2017
Came in knowing exactly what I wanted. I received exactly what I wanted. Relatively quick painless experience.
"Ford Ranger Service"
Don was extremely helpful as always. I dropped in to leave my car for service in the morning. Don helped me decide what needed to be done at this time, and what could wait for next time. I let him know that I would not be back to pick up my vehicle until the afternoon. My car was ready by the time I arrived just as Don had promised. Overall it was a very easy and pleasant experience.
"Great Service"
02-23-2017
Kim was great service was timely and done well
"Happy I Headed North"
02-19-2017
Went to several dealerships with a price point in mind, was getting well below market value for trade in with no willness to negotiate price and terms. Went to Future Ford in concord and left within 2 hours with the vehical I wanted with a deal that left me satisfied. They were willing to work with my budget and went above and beyond to make my car buying experience a pleasant one. Will be back for future purchasing needs
"Car Service Customer"
Don Tull, and the Future Ford service team always provide thorough, effective care. Thanks for excellent service the past 10 years or so. Rod
"I Did Not Buy A New Vehicle Just Had Mine Serviced"
everyone was very polite and helpfull. don tuller is always there with an answer when asked . i am leaving the state but i will always remember this staff. thank you for all you have done for me
"Future Ford Of Concord"
Everyone is great there at Future Ford of Concord! I always have a pleasant experience when I need to take my car in.
"Awesome Service Dept."
Kim Sloat is an awesome service rep who has handled both me and my brothers vehicles. We both have nothing but great things about Kims honesty and integrity, as well as helping us get the things done that are most important.
"Mechanic A Herc Rentals"
I always have excellent service they pick up my vehicles repair them and return them as quick as they can. If there are issues found that werent known about before hand they always call to get approval before going forward. That is the reason why they get all of my fleet trucks for repairs. Thanks to Paul and Zach
"Car Maintenance"
Prompt, courteous and thorough. I purchase my 2010 Fusion at this location and take it there for all my servicing needs.
"2016 Ford Explorer Purchase"
Hazi, Fred and the rest of the team went above and beyond to make this deal happen. The level of commitment is rare in a car buying experience. I feel they really heard me and considered what I wanted. I would recommend anyone to future ford based on my customer service experience and satisfaction.
"Routine Service"
01-06-2017
Welcomed back by name even though the Service Rep did not have any paperwork to go by. Fast, easy check-in with no pressure to do more than I asked for. Provided with a ride home and back in timely fashion by friendly courteous drivers. Final bill was as quoted and when I got my truck back found that it had not only been washed but cleaned inside as well ! Job well done.
"Great People"
Overall we havent come to terms on a car yet but they do make every effort to make sure you are getting the car you want.
"Thank You!"
01-05-2017
My sales rep was kind, considerate, and compassionate for the duration of my experience at future ford. She was privy to me being person and not another sale, which was an immense comfort and allowed me the liberty to arrive at important decisions. I will be recommending her to any and all who ask; in fact I have already do so!
"Best Dealership Ever!"
Best Car buying experience every time. I will never go anywhere else. Great staff and overall experience,
"Excellent Carolyn Buying Experience"
Hazi is a great salesman. He did a wonderful job on helping us to find the right vehicle that we were looking for. Fabian in finance was also wonderful. He even got us approved for a lower rate with ano there credit union that was a whole 1% lower than what we were quoted by our own credit union.
"Great Experience."
We bought a new car here. Team was helpful and friendly. Service team also excellent.
"F150 2.7 Crew Cab"
Please give Sal a raise or at least some free oil changes and car washes to his F150. Sals a man of integrity, and hes not your typical auto salesman. When it comes to the F150s he is like a specialized F150 professor.
"Awesome!!!!"
The selection was awesome and the sales guy was great!
"F150 Service"
12-21-2016
Great experience, always a pleasure dealing with Don Tuller.
"Ford Service"
Service team did a nice job of fixing issues with my car, they ordered parts promptly and had car ready on time
"Great Service Terrible Survey Process"
Friendly, fast and through. This survey on the other hand is a pain requiring a minimum number of characters - really?!
"Had What I Wanted."
No pressure sales at all. Salvator Love let the car sell itself.
"Repair"
Great fast work, got me in same day and out very fast
"Love My 2017 Escape"
Weve always purchased our Fords from Geoff & now Berger & Sandy since the early 90s & its always been great. Their team does a wonderful job and makes it easy to enjoy buying from Future Ford. Love my Escape!
"These Gys Rocked It!"
I was blown away by your service and your team. I was actually tire kicking and really had not intended to buy a car that day. I liked the car and thought it was a bit expensive. The team worked on price and got it to me for less than my eventual offer while getting me financed , a tough task! I was blown away. The team was very nice went above and beyond. Thank you guys.
