"Excellent Customer Service"
Jason DeMond is one of my favorite people! This is the second BMW we have purchased from Jason due to his courteous professionalism. Hes a pleasure to work with and is a problem solver extraordinaire. I highly recommend dealing with Jason DeMond for your next BMW purchase. Also want to recognize Vicky who is extremely knowledgeable and walked me through every detail of my new ride in an engaging way.
"Irvine Bmw Service"
Beautifully remodeled Facility! Had a loaner ready for me and car was cleaned and ready when promised
"Worst Services Experience Yet."
Waring to potential customer/consumers. -Bad Services Department- I have had the worst dealership experience at this location so far in my 8 years of driving career. I have been a toyota, infinite, now long ago, a BMW owner. On Dec. 27th, 2016, my car had a control message saying, "increased battery discharging" and prompted me to go to a nearest BMW dealership services department for a check up. So I called that day around 11:00 AM and a lady at the services department had answered my call. I told her regarding my problem and she agrees that the car needs an evaluation/diagnosis. So she booked me down at 12:00 PM the same day. Everything seems fine until I arrived. First of all, I pulled up in their "new" services department lane and a gentleman with a white shirt greeted me. I told him that I am here because I have booked an appointment at 12:00 PM to get my car checked for its battery. However, upon looking at his ipad, he told me I was not in their system. So he told me to "hang out" in my car which I did. After 20 minutes of waiting in my car, no one approached me still. So I took the initiative and talked to the same person. It turns out, he did not even doublecheck my appt. with the front desk. When he finally took me to the front desk of services department, there is a gentleman named Kevin, who asked the same question. Again I told him the reason why i am here and that I have booked an appt. prior to arrival. He then called someone else to confirm that I was not on their list and if I "like", i can drop it off until it can be seen later that afternoon. I am extremely frustrated because first, they did not appreciate my time waiting in my car to double check with their own staff. Second, never bothered to book me down when i called. Third, no apologies or whatsoever to make up the time I have spent driving down there and waiting 20 minutes and then driving all the way back home for nothing. Just voicing out my frustration here so that maybe one day someone will read about it and get some idea of what you are expecting to see. Personally I will never go to Irvine BMW ever again for service or sales. I would rather drive down to LA or SD to get my car checked/purchase new ones. Message from a "used to be" Irvine BMW customer. 12/27/2016 12:47 PM
"Auto Buyer"
absolutely horrible experience. salesmen and general manager lied to me numerous times
"Thank You Brandon Kim"
I purchased i3 REX through Brandon Kim, and it was a great experience. Finalizing the deal took a long time but he stuck around to make sure everything was all set and done. I highly recommend if you are in the market for a new BMW and live in OC area.
""wonderful Salesman Brandon Kim And Dealership ""
I called in to see if they had a 428i available I talked to Brandon Kim and he was very helpful in finding the exact color I wanted. I made an appointment with him and when I came in the staff at Irvine bmw were all helpful starting from the sales person to the general manager to the finance department. I am glad I chose Irvine bmw I went to look at the same car at McKenna bmw and the salesperson and manager were very rude. I recommend Irvine bmw if your looking to purchase a bmw it was a quick process leasing the car.
"Great Sales Experience !!! Andrew Einhorn"
Andrew Einhorn was great, made our buying experience very simple. We went online, saw the car we want and within minutes he reached out to us and we bought the car within 2 hours from contact! I would recommend Irvine BMW and Andrew Einhorn to everyone!!! Thanks Andrew, we are enjoying our new 2015 328 !!!
"Very Happy, Thank You"
It was a very comfortable and relaxed atmosphere. Our salesman, Jordon, never pressured us into buying anything. We saw the mini Cooper that came to see sitting on the lot when we got there. We told then what we had. A car to trade plus money to put down. It was May 11th , Mothers Day, and they did everything to make it possible for us to drive home in my new car. Thank you, Jordon and Andrew F.
"False Advertisement"
They had 1.9% for 60 months on a specific car. When my husband went to buy the car, they told him there isnt such an offer. When my husband showed them the ad, they still refused. FALSE ADVERTISEMENT.
"Find The Right Car"
Chris Jones was very willing to help us find the model that was just right for our daughter.
"Great Deal"
At 45 Ive purchased a few cars in my day, this was my first BMW. These people were great. They had a huge selection of clean, detailed cars, were polite, non pushy, and I got a great deal on a 2011 328i, and a more than fair amount for my trade-in with minimal haggling. After the sale, financing, paperwork and delivery were quick and efficient. This car is awesome. My salesperson, Patrick Murphy knew every detail about the BMW product line and I would recommend contacting him at Irvine BMW if you are looking for a great car.
"Wow, These Guys Are Great."
I will recommend this dealership to anyone looking for quality service and excellent customer service
"Unexpectable Service"
I been to Irvine location for my service twice and both times were nightmare. This dealer is very unorganized and lack of communication. I had to wait for more than 3 hrs, request shuttle and didnt pick me up, my car wasnt wash both times i were there, cashier lost or cant find my invoice when the car was ready to pick up (again both times!!!)and i had to ask for my key to get my car on my own...what kind of service is this? in luxury car dearlership? Ive never had this experience in Mercedes dearer. Id stop anyone i know to get bmw at this location.
