"They Left A Lot To Be Desired, Go Elsewhere"

I had two bad experiences with Toyota of Hackensack. I looked at a bunch of used cars in person and when it got down to discussing pricing was told each car included a fee they called TLP or total loss protection but is more commonly known as gap insurance. I was paying cash, not financing, so the insurance was pointless. I was told this was non-negotiable. I gave my best price (without TLP), the sales associate went to his manager then came back, handed me a business card and said goodbye. No discussion or counter. A few weeks later I called up about one of the cars I had seen, which had now been on the lot for 70 days unsold. I asked to speak to a manager but the sales associate wouldnt let that happen. I asked what the best price they could do on the car was - got the typical spiel that their pricing is competitive. I said I could point to a few online cars that were very comparable but priced lower. The sales associate asked me to email the examples, which I did. She said shed get right back to me but I never heard back. A follow-up email also went unanswered. All in all, my experience with this dealership was pretty poor though I will say that they have a lot of used inventory.

"Good Experience, Not New To Buying Cars"

When going to buy a vehicle at a dealership or buying a one period, I always go in skeptical and with 100 questions. Basically I am ready. My experience at Toyota of Hackensack was very smooth. The opposite of my other experiences at other dealerships. I have owned two other vehicles. They are professional and work with your situation specicifically. As the process is going along, they kept us in loop and and asked us questions. We were apart of our entire buying process and informed of everything that was going on, pro and cons. Nothing was held back. My husband and I appreciated this. We werent treated like another quota to be met for the month. I will definitely continue to do business with them in the future and I am happy with my 2016 Corolla. Its what I was looking for. I got what I wanted and a decent deal.

"Toyota Was Easy Going. Nice People, Nice Car. Ms"

Overall good experience. Nice people. Nice car Wild repeat.

"Getting Plates For My New Car Justin The Man"

Justin was the best !!! He was fabulous compared to everybody else that I encountered

"Totota At Hackensack Has The Best Service"

I live in the Bronx and I travel all the way to Jersey just for an oil change because the customer service is so great ! I schedule an appt they accept walkins and I never wait for long !

"Totota At Hackensack Has The Best Service"

I live in the Bronx and I travel all the way to Jersey just for an oil change because the customer service is so great ! I schedule an appt they accept walkins and I never wait for long !

"Courtesy Service"

Cedric is the best and if it wasnt for him and the other team members I would have not stayed with Toyota in Hackensack. Thank you Cedric, Bill and all the others .

"Engine Repai"

Excellent service from start to finish. I am very happy with the team at Toyota of Hackensack Bill and Edwin made what could have been a difficult and stressful situation with my car engine so effortlessly easy. I will definitely be going back there for all my servicing and my next car.

"Toyota Of Hackensack"

If your looking for a car I strongly recommend you going to see Armando Morell hes the best ! You will have the best customer service possible hes very patient and informative. Hes very kind and professional.

"Buying A New Sienna!"

We felt like we were very important to the Toyota employees. We were very impressed with their professionalism and knowledge. We were given a great price on a great car and will definitely be repeat customers!!!

"Highly Recommended"

Purchased my second card from Toyota Hackensack and helped my sister get her a car as well. Juan and Mike were extremely helpful and patience through the process. I highly recommend this dealership if youre looking into getting a new car.

"Customer"

Great place great people great prices great to work

"Customer"

Highly recommend this dealership!! They were very friendly and helpful

"Best Service Ever"

Just purchased my car and I have to say the process went smoothly. Melissa is a great person. From the beginning we were treated with respect they were extremely helpful. The process didnt take too long. The last person we met guided me through all the features of the car and he took his time to make sure I learned them. Id definitely recommend this dealership again. It was the only one in the tri state area with the best deals.

"Wonderful Experience"

Purchased a new RAV4 from them. The experience was wonderful. And the staff could not have been nicer or more professional. I highly recommend this dealer

"Registered Nurse"

This is my 3rd car from Toyota of Hackensack, and it wont be my last. Everyone is wonderful and professional. Thanks again guys! See you for another in 3 years!!!!!

"Registered Nurse"

The place was very clean and quiet Everyone was very polite and took their time to answer all questions The service to my car took 1 hour like they promised

"Sanjay"

Great service. Kind people who kept me informed. The guys out front to greet people are very friendly.

"Oil Change And Tires, Filters And Bearings"

Always a pleasant experience here! This is my 3rd Camry and I always get all my service done here as well...the staff is always friendly and top notch with service!

"Toyota Highlander Hybrid"

Our salesman Paul was fantastic! He was knowledgeable and kept in touch with us almost daily as we waited for our new hybrid to arrive. He was professional and made sure we understood all the features and made the financing process so easy. He thenhad the product specialist , Mikeshow us hands on all the bells and whistles. Both Paul and Mike gave us their cell phone numbers in case we had any questions or issues once we had the car back home. It is a great car and our experience at Toyota of Hackensack was excellent. We would highly recommend this dealer and especially Paul.

"Toyota Corolla"

The showroom visit was good. Great customer service. Good financial advisors. The insurance advisor was helpful and saved money on my policy. Alex from finance helped out wonderfully. Melissa the sales representative was a very friendly and helpful in the purchasing process. Mike the Product Specialist was very helpful and went over my car completely and left me his number for any further questions.

"Toyota Corolla"

Excellent and honest salesmanship. I did like the explanations offered and the financial support secured. This is our second car from Toyota. I believe in it.Mike and Michael were great in what they do and represents the face of Toyota.

"Sales"

Came in and met Ana at the door. A true professional. Helped me find what I was looking for, and got me out the door in 2 hours. She was the BEST car salesperson Ive ever met!!! Thank You Toyota of Hackensack

"Good Experience"

As painless as buying a used car can be. Appreciated the straightforward care.

"Buying Car Toyota Hack Was A Good Smooth And Quick"

Where very helpful and quick and found me the exact car I was looking for at a fair price.

"Best Car Buying Experience"

Excellent customer service from sales to finance to product specialist! Will definitely be coming back to purchase another vehicle.

"Service Is Always Good"

Always nice service. They fixed a warranty item on a vehicle we bought there in July.

"Bought A Truck "

I did most of my purchase online and via email before I even got to the dealership. Online photos were accurate and they negotiated the price via email. Went in, saw the vehicle, gave them a check. Simple.

"Resident Of Hackensack, New Jersey"

I just purchased a used vehicle from Toyota of Hackensack. The salesman helped me to locate a car in my price range. When I picked up the car, it was very clean inside and out and all of the paperwork went very smoothly. I would definitely consider purchasing additional vehicles from Toyota of Hackensack in the future.

"Great Experience Again!"

I have been a loyal customer for many years. Armando was very helpful finding a good car at a great price. Highly recommended.

"Great Experience "

Juan and Sam gave me a very good price on 2013 Scion frs. Juan even called insurance company for me and gave them the VIN number and stuff. Julian, the finance representative make the experience so much fun. Best finance representative I ever worked with. Thank You

"Toyota Of Hackensack Delivers Again!"

Toyota of Hackensack is a premier dealership. I just closed the deal on my 3rd vehicle in the last 7 years with this organization and theyve never missed the mark. The sales team works very diligently in meeting your needs and is focused on satisfaction both at the Sales and service levels. You will not be disappointed with the quality and professionalism of their service.

"So Happy"

Great customer service Armando was my sales person I had a great easy experience. Very knowledgeable about Toyota. Julian was the finance manager and helped me get a good rate I was very happy they were able to get me approved when no one else could. I would recommend this dealer to anyone

"Excellent Customer Service"

Recently bought a new car. They answered all the questions clearly and I really liked the service

"Excellent"

Great customer service , nice people, super quality !!

"Excellent Attention Mnagers Go Out Of The Way"

Recent experience with the dealer was Awsome Managers really go out of there way to make it happen in my case with recent financial issues they made it happen Thanks to Tony Alex and Jonathan for the attention and service Will always recommend

"Good Experiencejs"

I completely understand the car buying process and Im not a difficult person. After a bad experience with another dealership, we found this dealership. Working with Jay and Jon, I found them very honest and easy to work with. They honored another dealerships very good price. Although problems arose with the time in which we got our vehicle, it wasnt their fault and they kept us informed. They made the process very quick and easy. I would go back to them to purchase in the future and I recommend them to others.

"Free Oil Change"

I was surprised that it took 2 hrs. to change my oil while I waited. But when it was finished, I was given a report that my car was completely inspected and needed repairs for leaking hoses, water pump and strut. I brought my car back to the dealer where I purchased it over 5 years ago and learned that all of these repairs as well as a car rental were covered under my extended service warranty.

"Not Impressed At All"

Traveled over an hour to look at two pre-owned vehicles that were listed on the internet. I advised the woman I spoke with on the phone exactly what I wanted to look at before I got there so there wouldnt be a wait time. Got there and was made to wait before a salesperson could help us. He finally brought around the first car. I noticed after doing a vehicle check, that the insert in the trunk did not seem to fit properly as if it came from another vehicle. When I questioned the salesperson about it, he just shrugged his shoulders and said "I dont know" without even looking into it for me. Took it for a drive (with a very very low tank of fuel). Came back and asked to look at the other vehicle. When he brought the car around he made a muttered comment about the fuel. I looked around at the car and then requested to drive it and it was then that he explained that there was not enough fuel to test drive it. Really? I am supposed to buy a vehicle without even test driving it? Give me a break! This dealership did not seem to interested in selling their vehicles. It might help to make sure you have adequate fuel in them for prospective buyers. The salesperson also acted very smug. When I made a comment about another car I had been looking at more locally to me, he smirked and made the comment that "you should go buy that one then." Though we couldnt agree on a price on the first car I looked at, I was more disappointed in their lack of enthusiasm and preparation of the vehicles shown. Even though it was a long drive, I am glad I didnt give them my business. They certainly didnt earn it!

"Service Issue On Toyota Hylander"

04-07-2015

Made service appointment due to strange noise I heard while driving my vehicle - called service for appointment and they took me right away and service desk was very friendly while I waited for repair.

"Service / Maintenance"

04-07-2015

Went in for maintenance check on oil change and was nicely informed of a recall on 2013 vehicle I drive and was told it would be done asap!

"Great Service And Fair Pricing!"

04-07-2015

Came in for service routine check on RAV4 and was timely quick manner!

"Worst Customer Service"

We were shopping for a new car and we have experienced the worst ever customer service. We couldnt sit there more than 5 minutes. I have no idea how are they selling Toyota vehicles. One of the WORST car dealer around this area.

"Pathetic Experience In Life."

Yesterday we had been to this show room. And experienced one of worst customer service in whole life. They not even spent 10 minutes to hear why we are there. And really surprised how they are running business.

"Not Bad At All"

01-19-2015

I bought 2014 RAV4 Limited with the technology package. Jay Rim and his boss, Mario, got me a really great price. There was neither hidden fee nor surprise increase in price. I dont know about other sales folks, but you can count on Jay. He is knowledgeable and sincere. Some sales folks at other Toyota dealer was bad-mouthing Toyota of Hackensack, but I found it wrong.

"Outstanding Sales Staff"

01-19-2015

I was looking to trade in my 2002 Rav4 that needed major transmission work, for a new Rav 4. On July 4, I visited a dealership 5 minutes from my home in Mahwah, I was given a price, no test drive and was told they would look at my old Rav, which was sitting in their service department, and get back to me with a trade in price.. Got a call back, on July 5, from the Sales Manager, he had not looked at my car yet. I called the salesman on July 9 and was told again that his Manager would call me back, and that they were going to discuss it that afternoon. I never heard from them, so several days later I got my car out of the service department and went to Toyota of Hackensack. Here I am a customer who needs to buy a car, but apparently the other dealership was not interested in making a sale. As a woman buying a car on her own the process can be intimidating. But I did my homework, knew exactly what I wanted, checked the going MSRP, dealer invoice prices, manufacturer’s rebates, and what others were paying for the same car in my area, etc. Finding and going to the right dealer can make all the difference in the world. At Toyota of Hackensack, I had a wonderful sales experience. The Sales Manager, Michael Park, immediately took me for a test drive, and in detail pointed out all the differences between my 2002 RAV and the features of the new one. We sat down and did some negotiation on price. He was soft spoken, I was treated with respect, no mind games, no hard sell tactics, no pressure to make an immediate decision. He then asked what could be done for our numbers to come closer, we agreed on a price and the deal was closed. He then turned me over to Sales Representative, Ana Mayers who helped with the rest of the transaction and with the other details. She offered to go over anything else that I might have questions about. While I was waiting, there was another woman there who bought a car on her own for her daughter she was all smiles as well. She came over to congratulate me and told me how happy she was with her purchase. I picked up my car the following day, was greeted by Michael and Ana, then introduced to Ozzie, the Financial Mgr. who had me sign all the paperwork. It was very evident that they all treated each other with the utmost respect, and that is reflected in the way they treat their customers. I regularly read reviews on line to help me make decisions on which products or brands to purchase and which businesses to frequent, but have never posted one of my own. Because of the excellent quality of service, respect and real caring that I received, I felt compelled to write this review. I would definitely recommend Toyota of Hackensack, and especially Michael and Ana when you are in the market for buying a Toyota.

"Lack Of Customer Service And Care"

08-08-2014

I was Interested in financing a 2011 Toyota Sienna LE that they had on stock, and it did not work out. The financing rates given were completely unreasonable based on my credit score and back ground. I did some research about how the financing process works between dealers and the banks, and it turns out they get a commission from the finance loans,and they can negotiate your rates directly with the bank. They werent able to meet my number for monthly payments, and didnt even considering lowering the 2011 Toyota Sienna LE price or bring up my trade value to match my requirements. Dealerships hate when well informed customers want to do business because they cant sucker the customer out of a dime. They just lost a serious buyer over greedy practices. Its not like you see it in the commercials. Specifically for this Toyota dealership, customers come last. What a shame.

"Poor Experience"

05-03-2014

Stay away from these people, they lie, try to pressure you, They use every trick in the book to get you to sign, and when you do good luck if you ever need them again. Theyre a sleazy group, go somewhere else.

"Uneven Experience"

05-03-2014

I did not end up purchasing a car from here, but Melissa from sales was great, and they were very flexible on used car pricing. The other manager I dealt with acted annoyed with multiple people who would not pay the full listed price for the used car, even as he was negotiating the price down significantly. Not a great negotiating technique.

"2014 Highlander Xle"

05-03-2014

So I was in the market for a new 2014 Black Highlander. After calling two other Toyota dealerships and them both telling me " That I have to wait at least a month" and "There are no discounts on that vehicle" I spoke with Rich @ Hackensack he mentioned they had the 2014 Highlander in stock and available and that he would hold the vehicle for me till I got there. Guess what it was actually there!!!!! (Shocker!!!!) After a test drive and a discount we took delivery that night. Staff was fantastic and the manager Mario was wonderful. There my new Toyota dealer thank you. Meagan J