"Wait Is Too Long"
Took over 2 hours for oil change. Wouldnt give me a time frame of when the car would be ready. Not worth it. Nothing in the service area except bad coffee
"Toyota Leader"
The sales and finance team great. Make you feel like family while creating fabulous deals behind the scenes. Make sure to get dressed for the occasion with all that man candy working there its hard not too flirt. ¿ Third lease at end of day, comfortable in the cars and payments affordable. Want the lease buy out option to end on affordable note as well.
"Thank You Crystal Automall"
Thank you crystal automall, this is the third car that Ive got from your dealership. You guys always give me a great deal. I would like to personally thank, Victor Preciado and Nader Beskal.
"Geri/rick"
This place came highly recommended. We drove 45 minutes to get there. Well worth the trip. Excellent place to buy a car. Honest/no hassle buying experience. It is the only place I will go now. Thanks Elias, Christopher V, and Brian. You made this experience great!!!!!!!
"Poor Telephone Service--excellent Servic Rep "
Efficient, excellent and personal. Trying to schedule an appointment was terrible. I gave up on the day of the first try-was able to schedule the next day.
"Camry Hybrid"
The salesman George was both knowledgeable and helpful. He explained both the options and advantages of a new Toyota. He was great!!!
"First Class Service"
Love the way I was treated like family. The lady that helped me, Nurmia went out of her way personally and professionally to make sure I understood all of your services and that I was informed about every single thing. She also made time to seem to care about me personally. She went as far as offering a loaner car so that I would not miss a conference call since my car needed to stay all afternoon. She really really went above and beyond to make sure I got the royal carpet treatment. It was incredible that Javier Urmeneta remembered me from the last time I was there and really feels like a friend to me now. Lacey at your reception desk as well remembered me and it meant more than words can say that all three of them wanted to make sure I was completely satisfied with the services for my car. I will always trust Crystal Toyota because of the quality of people there. We are still new to New Jersey and coming from North Carolina I did not know what to expect but I have to say the south has nothing over the people of your great state of New Jersey especially at Crystal Toyota. Life can be so stressful but not at Crystal Toyota! We hope to keep our Toyota Venza as long as possible because we love our car and you all keep it humming like a drum but if God forbid something happened and we had to shop for a new car I guarantee we would come to you all!
"Professional And Courteous"
What I liked about my experience with Crystal Toyota was the professional and courteous service I received from the very knowledgeable salesperson - George Ragaie. Financing was quick and easy as well.
"Clean And Airy Facility"
Upon arrival to the showroom, I was greeted by NADER. I was not planning on buying a Toyota as I have always owned Hondas. I was just there for information. NADER was so pleasant and informative, definitely not pushy, no pressure whatsoever, made me feel comfortable, answered all my concerns that I could not help it. I bought the RAV4. Very pleasant experience and very pleased with my purchase thanks to NADER.
"Facility And Service Center"
The waiting room was comfortable and the service was excellent. The car runs well and am pleased with the outcome of the repairs.
"Excellent Service"
Attended to quickly, excellent waiting area given a realistic completion time for the work to be done. I no more words to write ,
"Great Service Personnel "
Javier Urmeneta was very pleasant and enjoyable to work with. He kept me informed about the progress of my car.
"Helpful Sales People!"
Sales people listened to what I wanted. They were very willing to spend time explaining differences between cars I was looking at.
"Service Customer"
Personal expert service, attention to questions and the complete customer experience. My service associate provided relationship manager quality solution delivery.
"Sales Experience "
The salesperson Wael George Ragaie made the entire process of leasing my 2016 prius enjoyable and painless. George is very knowledgeable about all the features my Prius Four touring has. George gave me a competitive lease price without any haggling. George and his manager are the best sales people I have ever dealt with when leasing or purchasing a car over the last 30 years.
"Recall Notices Are Addressed "
I like that fact that recall notices are addressed promptly and the issue resolved quickly, from the "iterim" repair to the final resolution
"Friendly Service "
the employees were very friend, helpful and knowledgeable. I felt like I walked away with a great car and a full understanding of my purchase and vehicle
"Highlander 5k Service"
Service check in process was very smooth and quick. Lounge area was spacious and comfortable to wait in. My Highlander was ready when promised.
"Good Routine Service"
On my recent visit to Crystal Toyota for routine maintenance, I found Crystal to do good service work and quickly.
"Clean Facility"
Very friendly service managers. Clean facility and waiting area. Great service on the two cars. Display of new cars. Excellent service by service advisor Javier Urmeneta.
"Great Service"
All very pleasant and easy. Sales rep was knowledgeable and easy to work with. They went out of their way to answer questions.
"Great Service "
I have a very good experience as soon I get there, everything is fast and good quality. My car is almost 120k miles, still running good
"Great Service"
Everything. Service, Alan Mine. Waiting time. Fast Service. Pleasant people, clean place, Coffee, Cookies, Waiting room. TV, something to read. Not expensive. Fair price.
"Impressed!"
organized, friendly, gave me a ride home and picked me up so I didnt have to wait for hours and the driver was very professional
"Efficient"
straight cut negotiation and no push on car sales very efficient and clear transactions. the financial department is good at using table monitor to sign papers
"10k Service"
Keep my Tundra running!! 10k service is only oil change and tire rotation. Should not take over an hour for that.
"A Nice Experience"
Requested service was performed and Alan and the car mechanic were both extremely nice to me. They were both very professional and really polite.
"Convenience, Availability Of Weekend Service"
Ease of getting appointment and work completion. Clean area service. Availability of weekend service is a plus for me. Nice, friendly staff. Great work done without much of waiting.
"Great Service"
I liked the response, knowledge, and friendliness of your sales staff. The technical explanations were somewhat extensive and often applied to more than one model.
"Toyota Service Appt"
The service is good, waiting area is nice, and the wait time generally is not too long comparing to other dealers
"Trd Can Learn From These Guys!"
Honest up front with all my questions, Giovanni, Steve and Alex all took the time to explain and make sure I understood the process and all my options.
"Great Service"
I was not rushed. The salesman George took his time to explain everything to me about financing the car as well as using it.
"Fantastic Service "
I made a call to change my appointment, and the service I received was immaculate, I cannot recall the ladies name, but she left a lasting impression on me. She is the main reason, as long as I am living in this area, I will be your loyal customer. On arrival at the store, the service continued, from her and the other employees. I am glad to be a loyal customer to Chrystal Toyota. Thank you.
"Typical Service- Outstanding"
Service rep Alan was great. Very accommodating and helpful. This is a really good service department that does not try to Up-sell every time you stop in. Very competitive prices as well.
"Great Local Car Dealership "
My sales rep Ben was great. The finance rep was quick so I wasnt at the dealership too long to compete signing finance documents
"Toyota Truck"
The service performed on vehicle was precise and effectively, would go back for service as needed by Toyota recommendations. Crystal has been very responsive for any problems we have had.
"Great Buying Experience"
Easy to deal with, open communications. Took the time to work with us and made the process to buy pretty easy.
"Great Buying Experience"
Best car shopping experience you will ever have. Tons of options. In and out in just a couple of hours. Clean Facility.
"Great Service "
Very fast and efficient. Comfortable waiting area. Convenient appointment process. Very professional service desk personnel. Overall a very pleasant experience.
"Recent Visit To Service"
Friendly advisor Alan. Service greets you nicely and waiting area is comfortable. More snacks in waiting area would be a good improvemenr.
"Great Oil Change Experience"
Prompt, courteous, respected my time. Fixed what I needed and was in and out quickly. Very personable service representative who was pleasant.
"Good Service, Prompt"
prompt service, courteous, service person listened to concerns, nice facilities, good location, frequent service reminders, consistent checking of vehicle for problems when serviced
"Clean Facilities"
Nice and clean facilities.And they are helpful and answer your questions but a bit slow at the time of services.
"Consultsnt"
Excellent staff and clean new facility Waiting area remarkable with very good machines for coffee and snacks Overall very favorable impression Kudos to Crystall!
"Great Experience "
The salesman Mason Nix was extremely knowledgeable and willing to work with us. No pressure to buy. We spent several visits going over different options before making our decision. A good experience.
"Great Service And Very Clean Store"
The salesman Ben was very helpful and the place was very clean and well kept. The Manager was very helpful too. The financing Person was a nice person too.
"My Car Buying Experience "
No hassles, good feeling, excellent value and interest free financing. I enjoy the car and like to receive the Costco free gold star membership and the Costco $50 cash card from your dealership
"Good Sales Experienc"
Sales person was friendly and very knowledgeable with all the vehicles. I would rate Mr. Nader Beskal the best sales person ever that I have dealt with. He is main reason we purchased 2017 Prius v at Crystal Toyota
"Best Toyota Sales People And Honest Financer"
Honest, reliable, and knows exactly what is the right vehicle fit for me. Everyone is hardworking and dependable. The best service for a car dealer.
"Very Professional"
George, your salesman is very professional. He knows the product he is selling. The facility is clean and the finance officer explained very well to us the financing.
