"Ford Service"
My check engine light was on and when I called they got my car right in and serviced. They set up the rental, which was fast, easy and convenient!
"A Good Day"
Good service at the Fast Lane. Well taken care of.
"Great Service!"
10-25-2017
Quick service - great employees. Clean environment - definitely recommend!
"Thorough Diagnostics"
10-25-2017
Excellent service as always. Very thorough with diagnostics of my Ford Escape.
"Great Dealership"
Great salesman and F&I rep. Yall had almost the exact car I was looking for in the color I wanted (not an easy task)... Your F&I rep made the numbers all work and I am off to the races!
"Service Review"
The service is always good, however, this time I did have to wait longer than usual.
"Service"
Great communication and follow up, polite and courteous.
"Service Like You Want It To Be!"
As usual, Sarah Anderson had everything together and waiting for me upon my arrival. I was able to drop off my truck, get a loaner and be on my way. The pick up was equally smooth and efficient. She is a great brand ambassador for Flood! Thank you!
"You Can Depend On The Service Dept. At Flood Ford"
As always, the service at Flood Ford was top notch. The techs and all the employees in the Service department were courteous and efficient. Thats why we always return to Flood Ford.
"Loving Flood Ford"
Both my husband and I are so impressed with Flood Ford. This has to be the best,happiest car buying process we have ever experienced. Mr. Bell was so knowledgeable and friendly. Mr. Flora made the paperwork quick and easy. Im happy to say Flood Ford is my dealership!
"New Truck Repair."
Went in for a minor part and the truck was serviced on time established . Took a total of 2 minutes to be completed. Also got all fluids checked, air pressure checked , and vacuumed! What a deal!!!
"Service"
Again, great service. Kevin has a great pleasurable attitude. Non better.
"A Happy Costomer"
Mustangs rule!!!Dnt believe me , drive one!!!& A special thanks to Mike White!!!,,,, it was his hard work!!!, & patience!!!,,, thanks again!!!, Ford!!!Rules!!!
"Car Service"
Excellent and quick service. Friendly staff. Nice and clean waiting area with coffee and snacks.
"Customer Evaluation"
As usual, it all worked out very well. Quick Lane is the best kept secret for oil changes in RI. Thanks
"2014 Focus Repair"
I always have an excellent experience with Flood Service department, and this time was also excellent. Now if Ford could only get it together, because I have had to have the same part replaced three times within three years for a car now with only 23,000 miles on it that I purchased brand-new in 2014.
"Newjeep"
Was looking for a pre owned 4 door Jeep We knew Flood had some so we went. They took care of us with our Ford lease and put us into a 2015 Jeep Wrangler!! No pressure, polite, professional and accommodating!! Flood has new and happy customers! My Wife and I are very happy!!
"Service"
Fast friendly service. You asked me to do a survey. Why do I need to do fifty letters??? Is that enough characters?
"Great Service!"
Flood ford always does a fantastic job! Always will recommend!
"Very Satisfied Customer"
Our experience was outstanding ! Our qualified sales person who went the extra mile to make sure we were satisfied. The customer service @FF is great. Wouldn t hesitate to steer family or friends to FF when they are looking to purchase a new vehicle. Thank You
"Will Be A Repeat Customer"
So kind and helpful! The dealership treated me with respect and lead us in the best possible direction for our family.
"Flood Team Makes You Feel Like Family"
Sarah did a great job for me. Made a bad experience for me into a good won. The Flood Team make me feel like family.
"Safety Recall Repair"
Alan my service rep was extremely helpful, keeping me up to date on the safety recall repair. He arranged for a rental and advised me to keep the rental through the next day as the repairs were not yet completed. Thanks to Akan and the entire Flood team.
"President"
Mike and his crew there great as always. All went fine they quickly fond the problem with the ac an corrected the problem.
"Got "the Works!""
Prompt, attentive, polite and professional service!
"2017 Mustang"
Quickly took my car with no appointment. Unable to fix issue, had to order part. Very polite and professional.
"Having My Car Serviced"
Excellent service all around! Front desk very professional. I appreciated having points so I could get my service at no cost on this day.
"Service"
As always, Flood Ford delivers excellent service in a timely fashion.
"Courteous Service People"
I was quite impressed that they started working on my vehicle as soon as I got to the dealership. For having a State Inspection plus an oil change it took roughly about an hour. They also vacuumed inside and washed my vehicle. The service person was very personable and treated me as if I was family
"Great"
08-17-2017
It was great .very professional.mike white was very good .kept be up on what was going on.
"Ford Focus"
08-16-2017
Excellent service, they were very helpful and answered all of my questions. I would recommend this location to friends and family!
"Servoce"
08-16-2017
Great service. I had rewards for this service and that is certainly appreciated. (It did take an hour and 50 minutes which is longer than usual but that is understandable that that is the case sometime.) All in all, excellent.
"Ford Service"
08-09-2017
done time, done right the first time, friendly service. The best.
"Great Service!"
Everyone at Flood Ford treated me with TLC, especially Sarah Anderson at the Flood Service desk. So far the window is working just fine! Thank-you, Tom Finn Newport
"Owner"
08-09-2017
Made buyin my truck quick and easy thanks to Wayne Woodmansee ?
"Gurpreet Mavi"
08-08-2017
Great place to shop for new Ford vehicles. I bought my fourth vehicle from you guys. Love the place.
"Great Sales Team"
Mike Coleman was great to deal with. I made it a point to come to Flood because I had bought my last car from him, also. Prep on car could have been better. The car was delivered without floor mats and without owners manual. There was a small "scratch" on rear panel that I rubbed out when I got home. That being said, dealing with sales and finance was a breeze. Kudos to both. BTW, I bought car outright...no loans
"Great Service"
Have always brought my vehicle to Flood Quick Lane and have nothing bad to say . Service is top notch.
"New Ford Truck"
We were very pleased with the service we got from Marissa Flood. She was very professional and knowledgeable about the trucks we were interested in and very patient with the questions we had for her. Thanks again and we love the new truck!!!!!
"Flood Ford Collision Center"
07-29-2017
I love the folks at Flood Ford Collision Center! They even make a point to remember my cars nickname! That may not mean much but its the "extra mile" of customer care that is just missing these days. The workmanship is top notch. Its obvious they take pride in their work. I noticed a small imperfection (a "burr" in the plastic part) and they took care of it immediately without question. Thanks Flood Ford Collision Center!! Keep up the great work :)
"Used 2015 Mustang"
07-29-2017
this is my 2nd car from flood, my wife and mother in law also purchased vehicles this year from Flood!! best ford dealership around. Mike Coleman is the best!!
"Service Dept"
07-27-2017
Always satisfied using Flood Ford Service Dept. Very efficient for trying to keep appointments on time.
"Brake Repair"
Mike and his staff did an excellent job in doing an overall brake job. While it was expensive the work was done in a very timely manner and with a high degree of professionalism and customer satisfaction driven. Definitely a very satisfied customer
"Dont Go Here For Service!"
Would not recommend bringing your vehicle here for service. Purchased my F-150 from Flood in E.G. About a year and a half ago, while I live in Lincoln, I tried to be loyal and continue to bring my truck here for service. While the need for repairs is not on them, I had to bring my truck twice to correct a problem with the water pump as the first time they dismissed it and told me they could not replicate the problem. Next time they replaced it. However, this did not keep me from bringing my truck here for service as this can easily be explained if the coolant leak was minor, etc. Another I have is how as others have posted, scheduling service in itself is quite a chore--call dont bother trying to schedule through their website as they will never respond and then you will eventually get through via a phone call and get an appointment for a week or two out. However, this again is not the most significant problem as I continued to bring my truck there. The last time I brought my truck was for some minor warranty work where they had it for an entire day(they say theyll call you to let you know what they find--they always say it, they never do) around 430-5pm I call as I had yet to hear anything, they tell me theyre sorry but they wont finish today. Understandable but it begs the question; when would they have told me? Their service dept. closes at 6 and again, I live in Lincoln, so any call wouldve been appreciated. In this instance they provided me with a loaner so again, no complaints. But the final straw was yesterday, I made an appointment about a week and a half ago. They scheduled me for around 10am, its hard for me to get down their mid-day so I dropped my truck off the night before and the service woman told me that theyd call me and let me know what was up(they never did) and she said it would most likely be done around 1(it never was). As the time approached 430pm, I decided to call myself, as again they close at 6, no answer so I leave a message. They call back within about 10 minutes and tell me sorry but we could not get your truck in today and I could reschedule. So they had my truck for an entire day for something they had originally scheduled for a couple hours(they had an idea of what the work entailed as I was quite descriptive: inspection sticker, brakes, and trouble shooting of my rear defroster not working). They did not call giving any indication they would not get my truck in so they held it for an entire day and not until I called them did they let me know; oh yeah we did nothing with it. At any point throughout the day they couldve called me and let me know that they were swamped, short on staff, a unicorn stampede shut them down, anything! One problem shouldnt stop someone but obviously Ive had repeated issues here. So after continued issues that I overlooked and passed off as a busy dealership who is trying to be accommodating to many customers and while trying to be a loyal customer--I can now say it wasnt worth the time and effort to stick with Flood Ford and Id urge you all to not waste your time here.
"Tight Bind"
Was in a tight spot when my vehicle started making noises and couldnt get an appointment for a week at other dealerships. Was able to accommodate me the same day and fix the problem. The service was great and I loved how they brought me out to the vehicle to show me the problem. Really know their stuff!
"Oil Change"
07-17-2017
I brought my 2016 fusion in for routine oil change. When I arrived I was greeted with a smile as usual when ever i stop by the dealership. They had me in and out in no time at all. Always a great experience.
"Friendly And Reasonable,"
Very happy with my purchase. And going back to service my car there was a great experience. Definitely would recommend to friends and family.
"Flood Ford"
We were impressed with showroom, selection and service. Our salesman worked with us to find the perfect vehicle. We felt good about the sale and trade in value of our previous car.
"My Pleasant Oil Change"
07-11-2017
The service was fast and very pleasant. The customer lounge was quite comfortable and well-stocked with water, coffee and doughnuts.
"Service Visit To Flood Ford"
After visiting the quick lane location across the street three days in a row only to find they were so busy that they had a wait exceeding 3 hours for an oil change, I called flood ford and they were able to squeeze me in right away. Their service people are all wonderful, friendly, and helpful. Every single person who walked through the waiting room, from the service advisors to the sales people, said hello to those of us waiting.
