"Very Satisfied"
Matt Pillow, my salesperson, was very knowledgeable, on top of entire sales process, low keyed and spent at least 3 hours teaching me about the car....5 stars Other people at the dealership were also very helpful and efficient
"Dr Robert Kroepel Jr"
PJ Zamani is the best salesman.... period. As always, he responded to all my requests in a timely fashion, and worked around my schedule to get the deal done. No rush. No haggle.
"Customer"
Had my car in for a recall issue. The service was faster than expected. I am always satisfied with the service department at Mercedes-Benz of North Haven. They are very professional and have superior customer service!
"Service"
As always great service experience. Mike Jordan is the best!
"Service Department"
I had my car serviced and I was totally impressed from dropping my car off to getting into the loaner to picking my car up it was quick and smooth.and my car was beautifully detailed.The service department runs like a well oiled machine !!
"Realtor"
My son leased a car with Don Shepard last year and I went to him as soon as I was in the market for a car and found everything to go as smoothly as it could be Don Shepard made it happen !
"Great Experience"
I dealt with Paul with the purchase of my vehicle and he was great. Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend to anyone looking. Laid Back No Pressure Environment! Exactly what I wanted.. Thanx again Paul!
"Job Well Done"
Everthing was done quickly and on time. Service advisor was tremendous.
"Service Performed"
Excellent; will bring back for service in the future.
"Thomas Amendola"
Everybody there was absolutely fantastic and a great help
"Excellent Dealership"
Excellent over. MB service is, of course, very expensive.
"Owner"
Great experience Would consider purchasing another car from dealerships
"Business Owner"
Went into my salesman Peter who I prevously bought a car from to get a trade price. He told me the sales manager wasnt there to appraise my car when he was standing across the showroom.I pointed him out and he told me he wasnt there. I then drove to Fairfield and they had time so I bought the car.
"Damaged Our Car"
Dealership damaged our car during an oil change. Offered to fix a small portion of the damage only. We used to have a nice car.
"Amazing"
I have a 2011 Mercedes Benz E350 and I had to do a service B on it + 80k recommended services and then the week after I came back to change my brake pads. John, the service advisor took care of me both times I came down there. He kept me updated on my car with multiple phone calls the whole time my car was there. He also gave me a brand new C300 for the day to have! Loved it! Nia, the sales representative confirmed both my service appointments. She left voice mails early in the morning both times rather than Hartford at 2 pm when I dont have time to call. Upon arrival I was welcomed in the garage and the team at the front at the service desk. Everyone was amazing but Nia and John took great care of me!The quality of repair was amazing and I have no issues with the car. I live 40 minutes from Mercedes Benz of North haven and 10 minutes from Hartford just because of how they take care of me!
"Service Review"
The service was fine, it just snowed and when I picked up my car the next morning, I along with one of your greeters helped me brush off the 6 inches of snow. With that said, they did not wash or clean the vehicle as usual.
"Great Service!"
I just want to thank PJ Zamani for the wonderful service you provided me with the purchase of my GLK 350. PJ was very courteous and polite. He also was extremely patient and explained everything to me in detail. I did not feel like I was being pressured or rushed and our negotiations was surprisingly pleasant. He physically got in the car with me and made sure I understood how to operate all the bells & whistles. He showed me under the hood and pointed out the location of all the fluids and explained some routine fluids no longer needs to be checked. The bag of trinkets he gave me was very thoughtful and most rewarding. He is an exemplary Salesman and great representative for Mercedes-Benz of North Haven. Most experiences in buying a car is very unpleasant and leave you with bad memories and a head ache but this was an enjoyable one. I will definitely purchase another vehicle from PJ and refer him to all my friends. Best Regards, Mr. Davis
"Great Place To Buy A Car"
My wife and I have bought several cars over the years from MB of North Haven. We worked with Matt Della Vecchia in the early days, then Paul Kilbride more recently. Matt and Paul were both excellent: very knowledgeable, extremely helpful, and never any pressure. You cant do better.
"Great Experience With Mercedes Of North Haven!"
Great experience with the team from Mercedes of North Haven, starting with their sales person Mark Kline. Highly knowledgeable about all the vehicles and focused on finding the right car for me. Delivery process was great. Highly recommend the dealership and Mark in particular.
"Quqlity"
Quality asserted itself with my aentry into the handsome facility of Mercedes- Benz of North Haven, I was gudied through the leasingprocess by client advisor, Don Shepard. In additin to his very knowledgeable and detailed presentation of the virtues of the vehicle, he sensed my concerns about perceived complexities. He patiently walked me through the sophisticated digitailization until I was significantly more comfortable. The financial transaction proceeded without problems, and I was pleased with the courteous and pleasant attention of all of the staff members involed. Dons services have continued since my leasing. He is always available to further "educate" me when I have questions regarding the operation of the car. Ive had limited exposure to the Service Department, but all went smoothly during my initial experience there. --So all - around quality prevails!!
"Great Sales Experience"
I have had years of experience working with this dealership in the sales dept. So last month I went there to buy myself a birthday gift... a 2015 M-B C300 4MATIC. Anthony Canada was my knowledgeable sales associate. He was very patient with me as I test drove numerous vehicles and asked many questions. He gave me time to consider my choices, and he was transparent with the nuances of each vehicle. When it came time to talk numbers, I felt that he did a great job in facilitating the dealership to meet my expectations and to give me a fair trade. Since picking up my car (which I love!), Anthony has been available for any questions I have had. He is a true pleasure to work with.
"Mercedes Gle"
Purchased my amazing GLE350 from Mercedes North Haven... cant say enough about our sales rep Mark Kline! Best buying experience ever, would highly recommend Mark and the dealership, LOVE MY MEECEDES!!
"Excellent Experience In All Respects"
All aspects of our new car purchase exceeded our expectations! Our salesperson, Mark Kline, worked to satisfy all of our requirements, won our trust and our business. So far, our new GLC has proven to be an impressive vehicle from the amenities to the on road performance. What we were also impressed with was the helpful attention that we received from not only Mark Kline, but from Jeff DiSantis, Ryan Schiller and everyone that we came in contact with. There really is a customer oriented culture throughout Mercedes Benz of North Haven!
"First Time Buyer"
We drove almost 250 miles to pick-up a car we bought unseen. The salesman, Mark, was extremely accommodating and Jeff got us through the LONG list of paperwork in record time. The facilities are immaculate and over-all it was a pleasant experience.
"Hassle-free Purchase"
Just purchased another vehicle and had a great experience. The entire sales team was attentive and the transaction was hassle-free. Peter Pearce is terrific. I am a longtime customer of MB of North Haven and recommend them to friends for sales and service.
"Thank You Benz!"
Easy experience with my first time purchase of a Mercedes! Ryan Shiller was helpful through all of the paperwork and continues to be available for any questions I have regarding my car. Love my GLA250!
"I Will Try Fairfield Next Time"
They did not meet expectations. Car came back with chips on left side of the car that were not there when it was dropped off. Refused to fix.
"Nice People, No Stress Experience"
Very excellent shopping and buying experience. PJ Yamani is a top notch salesperson. Cant say enough good things about him. I will definitely return there for another car.
"Deakership"
Have purchased several cars from this organization. Ordered an E350 months ago They refused to accept a check, verify funds, or take the check to Bank of America to cash Interesting business must be booming to allow me to forever walk out of the dealership. Turns out same car another dealers is about $1500 less
"Service"
I was very satisfied with the service and efforts made to meet my needs. I would recommend the dealership to family and friend without questions.
"Excellent Service Dept"
Mike Jordan is the best! We are loyal customers for all scheduled maintenance, even after the warranty has ended. The Service Dept gives great customer service and does high quality repairs. Complimentary loaners are new MB vehicles.
"Good Service Department"
Bought a used E350 from this dealership several years back. Car is solid, but the finance guy was a little pushy when it came a service contract (in truth, however, he is supposed to be) discussion but his scare tactic did not work. His "schtick" about the $5K it would cost me to replace the Comand display was a nice try though. The overall buying experience was good and Lionel in the service depart is outstanding....make sure you keep that guy.
"Best Dealer!"
Many thanks for your great service! I have been working with them for several years now and it has always been a pleasure!
"Mr William M Rosem Ii"
This is my third purchase from this dealership, Ive serviced my vehicles here and have been satisfied with the end results, including a buy back of a 2013 MB Wagon.
"What A Great Sales Experience. Paul Rocks!"
The entire experience was outstanding. I initially started to explore European Delivery at another MB dealership but they seemed to not really understand the process and tried to just sell me a car they had coming in. I called MB of North Haven, spoke with a manager, was referred to an amazing sales person (Paul) who knew all about the European Delivery process and even had experienced the Sindelfingen factory tour himself. He knew the answers to most of our questions - and for any he couldnt answer, he contacted the European Delivery team. He was also able to assure that our new car would be built and ready for us during the very narrow window of time we had already planned to be in Europe. The sales experience and the European Delivery experience couldnt be better. They put us up in a great hotel, provided transportation to the factory, fed us some outstanding meals, and we drove off in our beautiful new car to explore the castles of Germany. We returned the car to the German drop-off location then were able to track its travels across the ocean. We had the name of the ship, knew what other European ports it visited, and received a call from the dealership when the car arrived at the US port of Baltimore. It took a couple more weeks to clear customs and get to Connecticut. Then we enjoyed another great delivery experience at MB North Haven. We would definitely do it all again - and hope to, someday. We tell everyone we know how great it was.
"Customer"
Mark Kline made shopping & purchasing a new car from Mercedes Benz of North Haven very enjoyable. He answered all of our questions & is very professional. He has made himself available to us for any additional questions or concerns. I highly recommend shopping for a car at Mercedes Benz of North Haven and working with Mark Kline.
"What Is This?"
This dealership continues to provide us with the highest quality and most responsive service we experience anywhere.
"Its All About Customer Service"
09-14-2016
I wanted to purchase a new Mercedes but ended up falling in love with a used Mercedes the purchase was easy but there were a few things I requested that I didnt receive,once I picked up the car it unfortunately had an issue which of course made my dream car quickly a disappointment I decided to place a call to the General Manager Todd B.right away I was impressed that he made my issue a priority and by the end of the day arraignments were made for my vehicle to be dropped off to the service department, early the next morning Bobby from the service department touched bases with me he notified me every step of the process,I picked up my vehicle today and once again I feel like I have my dream car! I was in sales for years and I know the importance of customer service I am totally pleased and plan to be a devoted replete customer.
"Mercedes Of North Haven"
The best! Bob , my service rep is so helpful and will go the extra mile
"Most Outstanding Sales Experience"
We recently purchased a vehicle from PJ- We cant express our satisfaction enough. He was so professional- without any pushy sales techniques- very helpful, knowledgeable and courteous. Also the dealings with the finance and sales manager made our buying experience one if the best ever. We will definitely recommend this dealership to our friends and family! Fran & Liz
"Customer"
MB of NH performed all services efficiently and on time to meet my specific schedule requirements, coordination by Service Rep Robert Geffert was outstanding and very much appreciated
"Ct Customer"
Very happy with service. I used the valet service & it was wonderful.
"Whats This?"
Working with Peter was a pleasure. I came in to test drive the GLC 300 and got exactly what I wanted and probably more, which is even better. Thanks Peter. Debora
"Thomas & Deborah Hustek"
We purchased a pre-owned 2014 E-350. Zachary Spillane was extremely helpful and was a pleasure to deal with.
"New Class 300"
We went into the Dealership to just look at a used car and we ended up buying a brand new 2016 300 because of PJ who is an excellent salesman... Extremely knowledgable about all the cars .Generally my husband dislikes car shopping PJ made our experience really great. PJ is a true gem and We will return to see PJ for our next car purchase.... He is a class act.,,
"Brand New Cla 250- In Love"
I bought a brand new 2016 Cla 250 from the Mercedes Benz of North Haven and I could not be any happier! PJ is a GREAT salesman. He worked with us, was flexible, has great time management, and has a wonderful personality! He is a professional with a comforting personality to make the buying process go smoothly and efficiently! I can not thank PJ enough!!!!
"Mister"
Excellent attention from staff at the facility. Made the purchase process easy. Took time to provide answers to all our questions
"A Service"
Very good service. in and out within one hour. Thanks for the fast service.
"Mercedez Benz Of North Haven"
This is the 6th car that I have leased through Mercedes-Benz of North Haven. The professionalism of the sales/leasing department is exceptional. Their service department is excellent. I have never had an issue in the last 15 years.
"Outstanding Experience"
Outstanding service and care... Michael Jordan handles my service needs and in all honesty... I couldnt perceive of a greater level of care They have earned my trust
