"Great Service "
Very good customer service Michael Tran is a good service advisor. Always friendly, helpful and honest. He provides excellent customer service.
"Customer Service"
Repairs and regular services are completed in a timely manner. I do appreciate your overnight service, coupled with your prompt courtesy van service.
"Satisfied "
The associate who helped me was very courteous and accommodating. Her name was Emily. I did not have to wait to be checked in and the service was completed in a timely manner. I brought my car in at 8 and they called to pick it up at 11.
"Great Service, Caring Personnel"
Your service department personnel represents your company extremely well. In particular, Mike Tran. He is personable, knowledgeable and cares about customer satisfaction. I will always ask for him in future visits.
"Great Service And Very Timely"
I like that everyone is so friendly and helpful. Service is great and I didnt have to wait very long at all.
"Happy Customer"
Everything--Friendly and helpful personnel. Awesome service. Great reporting on the initial condition and final work-done and evaluation. Very happy with work.
"Very Happy With My New Honda Accord Hybrid Ex-l!"
Best experience in purchasing a vehicle. Fantastic place, great customer service! Courteous, Efficient and Affordable! I highly recommend Honda of Pasadena.
"Great Staff!"
Very friendly sales staff. Really helpful and efficient. We were in and out with our new car in less than two hours.
"Review Of Service"
ease of scheduling an appointment is a major plus. communication about timing of repair and what repairs come up is great.
"Great Service"
In and out was quick, service is always personable, service department seems to run well. I have been using them for 12 years.
"Honda Of Pasadena Has An Excellent Services."
I would like to mention that Mr. Nicholas Cuddihy service advisor is an excellent, professional, kind personality person in the Service Department. He explained to me in detail the services that I needed to be done on my Honda Accord. I was amazed with his technical knowledge about my Honda Accord. Honda of Pasadena should be proud to have Mr. Cuddihy as their employee. Roobik Gorjian, Retired Civil Engineer
"Great Service!"
Great service all around. I bought my Civic at this dealer nearly seven years ago and have never had it serviced anywhere else. I dont Plan on it as long as I live in Pasadena.
"Trusted Service"
Since my issue was the battery, the service department got right on it. I appreciate that Honda of Pasadena has a comfortable waiting area AND a free shuttle to take me home and pick me up.
"Reliable Service, Always Customer Focused"
Communication by service advisors, quality technicians in the service department. Commitment to help the customer. The service Manager is also terrific.
"Have Many Cars In Lot To Choose "
Youre doing well on service such as seller very nice and friendly, paper works done fast. Thank you very much!
"Great Customer Service"
From the beginning till the end we enjoyed the whole experience at Honda Pasadena and were satisfied with our new Honda Accord.
"Pleasant Facilities And Staff"
Wonderful Service Department. Excellent experience working with Simone and Diego in Finance and Sales when I recently purchased my leased car. I have purchased many cars from this dealership.
"Great Service."
Friendly. Prompt. Everything is well explained. Never had issues with the service. Can see that they care about their customers.
"Great Service"
Excellent and quick service. Mike took very good care of me and let me know when the service was finished. Hes the best!
"Excellent Honest Service, Clean Facility "
Michael Tran was great every step of the way. Just excellent, honest service and accurate quote on the time my car would be finished. You guys greatly improved your service that keeps me coming back. Your people speaks for itself. Thank you
"Great Service"
I am a very happy service customer of Honda of Pasadena. In my particular case, I am so glad that the service department is open into the evening and providing excellent repairs for my car so that I can get it back that same evening or by 7:00 in the morning. This has been great help so that I can keep up with my busy family schedule. Kudos to Laurence and his technician! I feel like I have my own service team that knows my car and me! Everyone in the service department is very friendly and helpful.
"Excellent Customer Service And Clean Facility "
Excellent customer service. Michael Tran is always nice and friendly. He always explains the report in detail. The car is always nice and clean after services.
"Friendly,efficient,knowledgeable,smart,flexible,,,"
mr. wang is great,there cannot be a better man in sales than him! so forthcoming with info,and honest too........ive written 22 words.
"Great Service And Staff"
The store offers quick service and a good attitude by the employees. My car is always taken care of here!
"Car No. 3 Purchased At This Dealter"
I liked that you were not pushy. I think that they could have offered a better annual interest rate without the extra stuff. Just watch of that and you’ll do oK here.
"Great Service! Great Employees~!"
Very attentive employees!! The same guy always helps me, he so nice. I always forget his name but i dont forget his face, he always makes sure i get the best service! Thank you!!!!!
"Good, Fast Service"
Lawrence was a rockstar, juggling other tasks while being patient and effective toward customers. Car service was quick despite a busy store. We thought wed have to leave the car overnight but they got us in right away!
"Excellent Customer Services "
09-28-2017
Well to start Mo Halawa the sales person that got my car just as I wanted,did a very good job since the beginning,straight and clear just as I like without any problems or issues...100 % for Mo thanks partner for all your help.
"Honda"
They are always freindly and give you great service in a timely manner. I would recomend taking your car here.
"Great Service "
I like the service they do good job, and the sales people they are very nice and helpful and I like the location of the dealer its very close to me, thanks
"Good Car Buying Experience Available Here"
Mo was very helpful. Hes very direct and no-nonsense. The dealership had a lot of cars and colors, which helped us decide on the final choice.
"Great Service"
Customer experience was above and beyond. I love the fact that they were willing to match my monthly price and did everything they could to meet my needs.
"Amazing Service. "
Quick service. Too me in last minute and was really fast. The guy stayed overtime to assist me. All staff members were beyond amazing
"Great Experience Ever! "
Our sales advisor Diego was very educated with the product line. Made it easy to purchase a vehicle. I researched the vehicle from the internet.
"Nice People"
Communication is excellent in the sales department. Went above and beyond. Highly recommend this dealer. Communication is excellent in the sales department. Went above and beyond. Highly recommend this dealer.
"Excellent All Around "
Everything! Customer service, technicians- all of it is top notch. They think of everything- a complimentary shuttle, text reminders, etc
"Excellent Facility"
Convenient hours. Good shuttle service. It is easy to plan your day around their time Estimate. Cost estimates and discounts are reasonable.
"Buying A New Car"
My representative was easy to talk to and very informative about my options. I was comfortable making the right decision without any pressure, and they answered all of my questions.
"Costco Auto Program + Brandon Burney = Excellency"
Big Plus for your dealership is your participation with the Costco Auto Buying Program. Thats the only reason we stepped into your dealership. 2nd reason we stayed and made a purchase was for the excellent service Brandon Burney provided to us. These two factors are the key to our successful transaction.
"Awesome Helpful Honda Dealer"
1. Costco Association!, 2. Internet No haggle Price 3. Excellent Professional Sales associates. 4. No pressure applied, met and exceeded my expectations!
"Best Decision!!"
I had gone to Sierra Honda (Duarte) looking for a specific car. Unfortunately they sold it before I had a chance to go back. I kept looking for that cat and found it at Honda of Pasadena. BEST CHOICE EVER!!! I inquired about th car late Sunday night and received a call from Kenny first thing Monday morning. He was extremely helpful, I sent up an appointment with him for later that morning. When I was walking in I was greeted by every single staff member (I was sold by their customer service already). Kenny greeted us with a great smile and we were off the test drive the car. Their office manager helped me get everything situated and Danny in the Financial Department was just as helpful. I drove off in my Certified Used Civic. Could not be any happier!!!
"Great Customer Service By Mike Tran"
My family & I have been customers since 2009 & have purchased several units from Honda of Pasadena. We always have our cars serviced here. We are very satisfied with the customer service at their service center. Our go to guy is Mr. Mike Tran. He is very courteous, polite & trustworthy. He provides great customer service time & time again. Keep it up, Mike.
"Mike Tran Of Honda Of Pasadena Service"
I had my accord serviced yesterday. i am very satisfied & happy with the service I received from MIKE TRAN of Honda Pasadena service dept. He is very reliable, honest and very well rounded about everything. He kept me updated on the status of the repair and called me right away when my car was ready. Thank you MR. Mike Tran. When you have your car serviced at Honda of Pasadena, make sure to ask for him.
"Service Was Great!"
Thank you for the excellent service! I was able to easily schedule my reservation online.
"Great Service"
Excellent customer service. Everyone was very polite and did a great job in answering all of our questions. I have already recommended this to some of my peers.
"Good Stock, And No Gimmicky Upsells"
Mo went out of his way to find and get me the car I wanted without being unreasonable about expectations. He also was very straight to the point and got me the best deal that fit my budget.
"Unknown Ding"
Quick but came home with ding on front end. Great shuttle services. Great customer service. They didnt vaccum car with wash. I dont think they washed my car.
"Great Service"
Patient and friendly staff that seemed genuinely interested in helping me buy a car. They helped me get the best price for my vehicle after some frustrating trips to many other dealers.
"Great Experince With Kenny La"
Fast service and gave me a fair price for my trade in! I will always use the Costco car buying program with Honda of Pasadena.
"Service "
Laurence Ruiz provides us excellent service, we are truly appreciated and now we are very happy that day time having Jay and night time having Laurence will be available at Honda Pasadena, thank you Honda for your hard work to show you are the #1 choice in our hearts.
