"Bad Experience"
I confirmed the price on internet with two representatives. Upon reached the facility, I could not find a parking spot, and worst of all, the receptionist did not know and could not locate the email representative. Finallythey found the second representative who just emailed me hours ago, this representative told me he just send out two hundred email or so, did not know who i am. I been randomly appointed to a sale person to work on. Everything started from the beginning. After complete the deal, i waited for more than two hours to see its finance person. The internet sale suppose to be a quick process, but wasted more than six hours+ to complete the deal. The whole dealership lot mixed with new, used and customer car, like a flea market.
"Sierra Honda Review"
look for Saul gaytan he got us a great deal on a used vehicle hes the best salesman you can find our credit was bad and he was able to get us a good deal.
"Best Honda Dealership , Cheaper Price !"
The internet manager Clark is very nice guy . He contacted me as soon as he received my Email. And he also sent me more information almost every week . Also he gave me a very good deal , very good deal !!! very good place to go shopping Honda ! I didnt buy the car because I didnt decide which model good for me .but if I wanna buy Honda , this is the first choice!
"2013 Honda Accord"
Good Inventory & Amazing Service. Best Price, worth the long drive
"Excellent Customer Service, User Car Sale"
Ive been looking for a new car for over a month and I got the run around intill I came to sierra honda and Jason and Jeff helped me out and the first day here I walked out with a new car and I couldnt be any happier. Great customer service and I would definitely be coming back here for my next car
"Sierra Honda Dealer Has A Great Customer Service"
Thank you to Jason and Carlos Mejia at this Sierra Honda dealer, they helped us a lot from beginning to end, they explained everything and answered all questions very detailed. They are both very friendly, attentive and awesome! And most of all, I got the perfect color that I really wanted. These 2 guys are just amazing!!!, please ask for them when you visit Sierra Honda of Monrovia.
"Great Service"
Was helped out by Jason to buy my very first car, was very helpful and tried his absolute best to get the car I wanted! Great first time buyer experience! 100% recommended
"Monrovia Store Visit On 1/16/2016"
Its a nice place to find a car that you need. The car agent is very patient, explain all the details to me. He is nice & very professional. He is Jason.
"Great Service"
I just bought a used 2013 Honda Civic for my daughter. The sales, Jason Feng, is really helpful and professionally explain all the details for us to choose the right car for our need. Hes not trying to sell a car only but do all his best for customers different need. We do really satisfy with the service also the car we just bought. Thank you,Jason, for all the help. I definitely will recommend all my friends to come Honda Sierra.
"Great Deal!!"
Jason was a true professional. He was accommodating as he listened to us patiently as he ran back and forth between us and his manager as we were negotiating the price. Id recommend Jason to anyone interested buying a Honda. Thanks Jason!!!
"Best Honda Dealer In The Southland"
From the beginning Jeff Stevens was amazing! Very attentive, detailed and answered all our questions. We got the model and color we wanted and an awesome price! Ruben Lopez in finance was friendly, very thorough and kept the signing process smooth and specific. Best buying experience ever! Contact Jeff Stevens! You wont be sorry!
"Our New Car Purchase Experience With Frank Gray"
Our new car purchase experience with Frank Gray at Sierra Honda Monrovia was excellent (5-stars)! Frank showed exceptional knowledge, and diligence in making our experience memorable. With remarkable patience, Frank answered every question that we two and our very informed relative threw at him. We have not seen that type of patience and dedication from a sales professional.
"Sales Person Could Not Sell Me The Model, Left Me"
Indifferent female selling person, untrustworthy. I believe. She must have between jobs. Pity the Franchise owner.
"Great Service And Great Prices Worth The Drive"
I leased a odyssey from them and they are great to work with! I had a great experience! Thank you Frank and Ed!!!! I drove 3 hours to get there and they made it worth it!
"I Was Happy To Buy Odyssey With Rob Hernandez"
recommend everyone to buy car with Hernandez, good deal, fast, honest.
"A Great Buying Experience At This Dealership!"
I am so happy that this has been my experience and it is with great pleasure that I can share the following 5-Star review: After searching on-line, reading many vehicle reviews and pricing guides, speaking to sales people over the phone, going to multiple dealerships in person and spending well over a month researching my next vehicle buying strategy, I found I was still completely lost and frustrated. I mean, I knew which brands I was interested in, about how much I should expect to pay, what the different features I wanted for the most part were; horsepower, gas milage, warranties, options, etc, but what I couldnt find was a sales professional. There were many car salesman, but not a person who seemed to take pride in what they did, literally knew their vehicle brand, understood my needs and comprehended my specific situation. Some one who was patient, sincerely interested, someone who answered my questions with real answers, not speculation. A person who returned my phone calls, emails, texts promptly, someone who seemed as authentically excited as I was about all my hopes for this next vehicle. Someone who, after store hours, still made sure they did not let the day go by without letting me know he was working on my deal, doing his due-dilligence, speaking to his management team, seeing what he could negotiate on my behalf to give me the very best deal. This sales professional exceeded each and every expectation I had from start to finish. He even bought me lunch while I was doing my paperwork at their incredibly friendly and delicious cafe, right there at their dealership. His name? JEFF STEVENS, his dealership, SIERRA HONDA of MONROVIA. They also have Chevy, Subaru and Mazda there too. He was everything I could have hoped for in a sales pro and what an authentic human being! REALLY! Had I found Jeff before I wasted weeks spinning my wheels, I would have had my deal done in a day. REALLY! Start your process with Jeff, I assure you, if you dont buy immediately, youll be back and in the back of your mind, youll be wondering why you simply didnt just save yourself the time and heartache and let him and his team get you squared away. I found Jeff at the end of a long journey and after the laughable experiences I had at other dealerships, he was truly a breathe of fresh air and a God send. Thank you again Jeff, thank you Sierra Honda! Ill refer people I care about to you and Ill be back... Honorable and appreciative mentions: Other people there that made my deal possible that you will love and I must thank: Ellen Leung/Sales Manager Rueben Lopez/Senior Finance Manager If there were more than an A+ or Five Stars I could give you, I swear I would! Thank you Jeff, thank you all! CP Hollander Riverside, CA
"Sierra Honda Review"
Went there with my daughter to buy her a used civic. Salesman was great, negotiation was fair and easy, time closing deal and paperwork was fine. Walked away with a good car and a good car buying experience.
"Great Buying Experience"
Greatly satisfied with my buying experience at Sierra Honda. Mr. Frank Gray did an excellent job in handling my transaction. it was the easiest and fastest car buying experience Ive had. After less than 2 hours in the dealership, I was able to drive home with a certified used Honda Pilot 2010 model. If youre shopping for a Honda, I highly recommend that you give them a try and look for Frank Gray.
"Buyers....avoid This Dealership Like The Plague!!"
01-07-2014
On December 27th 2013, I emailed this dealership as well as others trying to secure the best price on a 2014 Accord. One of their internet sales staff and I agreed (via email, which is in writing) on a price for that car. The email also stated that I did not have to purchase ANY accessories to receive that price and I was also given in writing an out the door price of the total that I would pay to purchase the car (including various taxes and fees based on my city tax rate). After driving a two hour one-way trip there, I was informed that our agreement would NOT be honored because the salesman shouldnt have agreed to such a low price. We were told the vehicle had a Lo-Jack on it (accessory) and that we needed to pay for that also. We said "no thanks" and left. Upon calling the dealership after, we were offered the vehicle for $1500 more than the agreed price, since it now not only had a Lo-Jack, but now had the worthless and unnecessary fabric potection plan. It is UNACCEPTABLE business practice to have an agreement in writing, not honor it, and waste customer time at the lot (not including 4 HOURS of drive time). I would never refer anyone to this dealership and would caution anyone who plans on shopping there, as they do not keep their word, even if it is in WRITING! Oh, and yes, I do have all of the emails to prove it.
"Good Experience"
My wife and i were looking to purchase a 2013 Civic. I went to mutiple dealers that promised me the best price. I got mutiple price quotes for the vehilce we were looking for. I happen to do one of the those on line quote request and Jeff Stevens happend to be one of the sales man to answer the request. I contacted him and ask to verify the price. He advised that he qouted me the correct price. After a few phone conversations my wife and I met with him and he was as nice in person as he was over the phone. Met a few sales man in person and had a few phone conversations with them this week but the price and customer survice from JEFF STEVENS got our business. DATE OF PURCHASE 08/02/13
"100% Satisfied, Stress Free W/knowledgable Agent"
07-24-2013
Zoom, zoom in and out happy results! Real customer service, at a fair price.
"Sierra Honda In Monrovia"
07-24-2013
Cant say enough about the experience I had at Sierra. Superb! Excellent customer service, both professional and knowledgable. From Jeff Stevens, Ellen Leung to Ruben Lopez in the Finance Department. This staff was top notch, friendly, kind, patient, knowledgable very professioal. i would gladly recommend anyone to Sierra.
"My Third Purchase Of A Honda At Sierra Honda"
07-24-2013
I purchased three new hondas through Sierras Internet department over the last 10 years. I check out prices with other Honda Dealers and everytime Sierra comes through and saves me hundreds, yes that is correct hundreds of dollars in my purchase price. My latest car was a 2013 Honda Pilot EX and no other dealer could beat my Out The Door Price (OTD). I have several children which will become teenagers soon and I know that I will come back to Sierra Honda soon to purchase new cars for them.
"The Best Car Salesman I Have Ever Met-jeff Stevens"
07-24-2013
I am writing this review is not for the dealer, not for the management of the dealer, but for the best car salesperson I have ever met ------- Jeff Stevens!! I was trying to buy a 2013 Honda Accord at the end of April, 2013, and get some equotes from the local dealers. Jeff of Sierra Honda is one of them who sent me emails. After that, we had a couple short conversations over the phone, through these phone calls, you can feel that he is a nice guy, however, when you really meet him, you know he is even better than you thought. I am a foreigner, now live in LA. So as you can imagine, I dont speak perfect English. However, Jeff was very patient during the whole process, he first showed me the features of the car, and made sure I am confident of the use of these features, he then let me test drive, negotiated the price and the things I need. I will say, he didnt push you at all as most of car salesperson did!! During the whole process, he just listen, try to understand what you need, and try to satisfy you as he can. After I finished the paper, he also managed to help me return the rental car to a near Hertz location(I rent a car to the dealer), so that I can drive my new car home. Not only that, when I was about to leave, we found out that I havent got car insurance yet, without that, I cannt drive my car out. At that time, it was passed 6pm, and his wife was waiting for him at home. Jeff stayed, and helped me get insurance, shaked hands and saw me leave. If I can get this exceptional service from Jeff, so do you!!! Look for Jeff when you walk in Sierra Honda, you wont regret your decision. Jeff, your execellent service is highly appreciated!!!
"Amazing Customer Service"
07-24-2013
I came in looking for a used car.Everyone was very nice. I didnt end up leaving with a car but thanks to Albert Montiel he provided the greatest advice on what to do next. Thanks to him I will be back!
"Excellent Service. Very Nice People!"
07-24-2013
Really happy with purchasing my Honda from this dealer. Everyone was really nice and professional. No problems at all in the buying process. Also ask for Tracy when buying because she is nice and knowledgeable of what kind of car you would like!
"Excellent Service"
07-24-2013
I am sooooooo happy with the crv I bought last year, had a great experience with the excellent and helpful service that I have recomended it to friends and family, and will definitely will buy another one in the future.
"Best Deal For My Odyssey"
07-24-2013
After comparison shopping around for a 2013 Odyssey, we got our mini van at Sierra Honda. The service was great and our sales person Ken was so very knowlegeable and patient about all our questions. We got the best deal ever and everyone there made the car buying experience very pleasant. Id recommend this place to anyone in the market for a Honda!
"Hassle Free Is A Key"
07-24-2013
This is my second Honda I bought at this dealer. The process was simple both times. I requested the quote for the model I want with the same package, the same options for easy comparison, using www.cars.com. I receives 6 different responses from 6 Honda dealers. Sierra Honda is a lowest again. The close second is Norm Reeves of West Covina. Honda of Pasadena gave me the highest quote with more than $800 difference. So I came to Sierra, meet the fleet manager, test drive the car to make sure everything are OK, sign the papers, then drive the car home. HASSLE FREE. I never give the dealers my phone number. All communication are by email. I want to note here is that the price I paid is more than 11% less than MSRP, so with tax, license, and fee, the total out-of-the door is still less than MSRP.
"Great Experience At Sierra Honda"
01-27-2013
Jeff Steven took care of business till the very end, no problems!
"Awesome Experience"
12-12-2012
Ken Liu and Jeff Stevens offered us an excellent service, he found us exactly what we were looking for and the buying process was very smooth. I would definetely recommend it and I would come back here when I want to buy another Honda.
"Stay Away From Sierra Honda"
12-12-2012
I have never written any review, since it is a waist of time and there are other people who already wrote plenty of reviews. But, this time I was so humiliated and offended by a Sierra Honda sales man that I feel almost obliged to keep other customer away from Sierra Honda. Ok, everybody knows that you cannot trust car sales men. These people are the mixture of actors, clowns and good psychologists. When one goes to buy a car it is like going to the circus, and sales men are performers. If you are not prepared and do not know which exact car you want and how much it actually costs, you will buy another car and pay more. If you are prepared you will buy a car you wanted or spend time and set up a negotiation process, which may let you buy the car next day. Sales men are clowns they entertain; they do not ite But your negotiation with at Sierra Honda will resemble an interrogation with a sales man gesticulating violently and showing at you! He/she will cry at you how important for dealership to be in a large plus in each closed deal, and it is your responsibility to make sure that he/she will close a positive deal! I HOPE SALES MEN AT SIERRA HONDA WILL IVENTUALLY UNDERSTAND THAT NOT ALL CUSTOMERS CAN BE INTERMIDATED AND THERE ARE LOTS OF OTHER CAR DILEASHIPS IN THE ARIA! Until that time, I would stay away from Sierra Honda.
"Nice Sell Man Mr. Jeff Stevens"
12-04-2012
I fished 3 out of 15 dealerships. Jeff is one of easy going, nice and serious selling man. Sierra was my first visit. Finally I got my new Honda from him. My overall score is 90 /100 for him. I usually buy a new honda each 5 years. You can contact him: hondacustomercare@sierracars.com
"Great Dealership, Great Sales- Worth The Drive!"
12-12-2012
Bought my 2009 Certified Honda Accord sedan from these guys- super friendly and knowledgeable, without the shady, "My friend" stuff. They werent pushy at all, just helpful and patient while I took my time checking out their inventory. Got an amazing deal, and I have a lot of Honda dealerships here in LA to choose from but my friend insisted that drive out to Sierra Honda and she was right. As to the service department- that I cant recommend wholeheartedly. Lets just say they have some work to do there...
"New Honda Owner"
12-04-2012
Jeffrey Stevens provided us with very efficient
"A Great Experience"
12-04-2012
We were referred to Sierra Honda by a friend and we have had a positive experience from start to finish. Mostly, we were pleased with the straight forward and honest approach by phone and email, before we even walked through the door. Everything that we were told remained the same when we came in, and we can leave here knowing that we were dealt with honestly and earnestly. I would highly recommend Sierra Honda - everyone has been authentically helpful and friendly. It feels good to do business this way!
"Excellent Dealer To Purchase A Car"
12-04-2012
Having had numerous unpleasant experiences related to car buying, this dealership is a breath of fresh air! The employees are so very friendly and helpful! Ellen L. sent a driver 60 miles to pick me up! My salesman Jeffrey Stevens was excellent! They hooked me up with coffee! The entire process was smooth! I would recommend everybody purchase a car there! It was worth the trip! Thanks to all. You rock!
"New Honda Odyssey"
12-04-2012
I looked all around Southern California and Clark at Sierra Honda quickly gave me an offer over the Internet. But that is not all, when I actually met him at Sierra, he treated us with respect that a customer should receive.
"Profespsional And Customer Focus Service"
10-09-2012
I decided to take my business to Sierra after doing comparison shopping and research online. I found their online quotes to be the most clear and straight forward. Though their prices was not the lowest, I decided to take my business there as they said they would match it. The process from start to finish was very smooth, Jeff Stevens and Ken Liu who both attended to me were incredibly professional and respectful of what I wanted versus what they wanted to sell. They truly listened to what I was after and did not push any additional services, add ons or options on me. Jeff, Ken and Clark made it very easy and straight forward and there were no catches. After we closed the deal, Ken Liu went above and beyond by following me home allowing me to drop off my car and giving me a ride back to the dealership to pick up my new car. I would wholeheartedly recommend Jeff Stevens, Ken Liu and Clark Rowlett. There are extremely customer focused, competitively priced and will not push products on you. Go Panda Go!
"2012 Honda Odyssey"
10-09-2012
Went to test drive 2012 Honda Odyssey at Sierra Honda dealer today and closed the deal afterward. Jeffery was very friendly, helpful and I would recommend him to friends and family in a heartbeat. The experience at Sierra Honda is hassle free. This is exactly why I keep coming back here...
"Great Buying Experience!"
10-09-2012
It is my 2nd time buying a Honda from Sierra Honda and the experience was just as great as the first one. Very friendly staff and helpful, not pushy and they took care of me. Highly recommended!
"Great Service!"
10-09-2012
I am so pleased with my experience here at Sierra Honda. I never felt pressured to buy. In the end, I ended up with a 2010 Honda Insight Hybrid for a good deal. Jeff was really great; he worked within my budget and he took care of all my questions and concerns. I definitely recommend Sierra Honda to anyone looking to buy a great car with a great price. Ask for Jeff, hes the best.
"Great Service!"
10-09-2012
I had a great experience at this dealership. I was helped by Jeff who provided wonderful customer service and gave me a great deal. I would recommend Sierra Honda for first time buyers because they help every step of the way.
"My Most Recent Honda Purchase"
09-25-2012
Our family has been a customer of Sierra Honda for over 30 years. Although we have 3 or more Honda dealers closer to our residence, somehow we keep ending up at Sierra Honda. I just bought my newest Honda from Jeff Stevens at Sierra Honda. This is the second car our family has purchased from him in the last 2 1/2 years. Both times we were able to get THE ABSOLUTE BEST DEAL in town. I ALWAYS do my detailed research. I know the deals I got from him were better than other dealers, better than what I could find on the Internet, better than Costco, and better than my Credit Unions. Jeff is one of the most honorable car sales people I have ever met. Not only he honors whatever he quotes the customer in writing, but also he strives to get the best deal, from his managers, to send his customers home happy. Though I have dealt with Jeff for our last two purchases, I remember having had a similar great experience with Sierra Honda prior to Jeff. So, Im really glad to see Sierra Honda and great sales people associating with each other. I have and will continue recommending Sierra Honda to my friends, family, and associates. If you want to deal with a dealer and/or sales people who do NOT use pressure tactics to sell a car, you may want to check out Sierra Honda. If you get a chance to deal with Jeff, you too will learn why I speak so highly of him. If you deal with someone else, I am sure you will be equally satisfied. Just be sure to at least say hello to Jeff and tell him you read my recommendation of him. Ellen was the manager who approved the final deal I was able to get. I am glad I had a chance to meet her. Dont be surprised if you get quite impressed by her infectious smile. I hope you find this note useful in your next Honda purchase! Thank you for taking the time to read my post.
"Great Service, Good Prices"
09-25-2012
Had previously purchased a CRV here so I came back to lease a Civic. Jeff Stevens provided great service without putting any pressure on us, and the process was easy and hassle-free.
"Buy Your Car Here!! "
09-25-2012
I recently had to get out of a lease because I was racking up way too many miles on my car. It was at the point that I would have been severely penalized had I waited until my lease was up. I went to Sierra Honda and was overwhelmed by their hospitality, knowledge, and concern for my situation. The overall value of everything was unbelievable. Thank you to my internet sales manager Clark Rowlett, the new car manager Ellen and Used Car Manager Robert. I couldnt be happier you guys are amazing.
"3 Hours+ For A Basic Oil Change"
12-12-2012
DO NOT use this place to have any service work done! Three hours WITH an appointment for a basic oil change is unacceptable. Never again.
"Thanks John! You Always Come Through!"
My family has purchased vehicles from Sierra Honda and with John Ruiz for a long time. This time around, I knew there might be a problem getting me financed because the economy took a big hit with my financial situation and it had affected my credit. But John said, "dont worry about it, Ill make something happen for you especially you are a repeat customer" All I can say, loyalty really has its rewards! He was able to pull some strings for me when I thought I had no chance! Thanks again Sierra Honda and to John Ruiz! I will definitely refer more customers to you. Hope to see you in our next service visit! :D
"They Made It Simple"
11-15-2011
Purchasing a vehicle could be such a frustrating process according to my previous experience. What you see online doesnt always mean what youd get when you arrived the dealership. Sierra exceeded my expectation completely. After narrowing down the basics with an Internet Manager Jeff, a Sales Manager contacted me to finalize some details. By the time I arrived my vehicle was ready for me. Process was smooth and there was no unexpected add-ons! Jeff was pleasant to work with; sales manager was nice and she was prompt in replying my emails; the rest of the staff seems to be happy to be there. Just a great overall experience.
"Happy Honda Owner"
11-09-2011
"This dealer has a great sales process inside and out. The sales people and mgrs are very kind, courteous and helpful. Ive recently leased a New 2012 Accord from them. The whole process took just under an hour. It was amazing! This is actually the 3rd Honda that Ive purchased from this dealership. Ill be sure to go back for my 4th when Im in the market again."
