"Service Department Comments."

Every visit is the same, Courteous knowledgeable service people who give you a clear explanation of the problem and the cost to fix it. Service people visit waiting room to tell you of the progress. The repair work is done by people that know their business. It is a pleasure to visit the service department.

"Service Review"

Great experience, really took good care of me, Kerrin and Mike work the service department together like magic, I highly recommend this dealership.

"Service On Mkz At Sentry Lincoln Mercury / Medford"

Sentry Lincoln Mercury service is outstanding - professional and friendly customer interactions, and excellent work done on the car. Work is done right the first time and only on repairs that are necessary. I highly recommend this dealership.

"Review Of Service At Sentry Ford, Medford Ma"

I had my car serviced at Sentry Ford in Medford, Ma this week because my car battery died. Unfortunately it was a day I really needed the vehicle and I told Lorenzo this at the service desk and he went out of his way to insure that I would have the car within two hours. He did exactly that and I was good to go!

"Great Service!"

I always get great service at Sentry for my MKZ. I recently bought 4 new tires and they price matched a local competitor. I would much rather have Lincoln trained service people work on my vehicle. I also was able to have the use of a loaner for the day which was great. The staff is professional and friendly. I would recommend working with Kerrin. She was awesome !

"Ford Sentry Medford Massachusetts"

Sales: Buying my Ford Escape was a very pleasant experience, no pressure and very informative about my financial options. This is my second leased Escape and I probably will lease another one when this lease runs out. Service: Prior to having my car serviced by Sentry Ford I didnt trust dealers to service my car. I always thought that they would be more expensive than my local service shop. That has not been the case and it is actually less than my local auto mechanic. I have been going there now for about four years and I am very happy with the service and the facility if I wait or the shuttle service if necessary. Other than the cost of oil changes there hasnt been anything that wasnt covered by the Ford warranty. They also give you a free oil change every so often for being a loyal customer.

"Outstanding Experience"

We recently leased a 2017 Lincoln MKC at Sentry Ford Lincoln dealership. Prior to making the purchase, my wife and I used the various online search sites to enable us to narrow our search for the most highly rated dealerships. We visited 3 dealerships and found Sentry to be excellent in providing the best price and honestly respond to our questions related to vehicle choices and pricing. We dealt with the Sales Manager, Bernie Cherbitsky. He was extremely responsive promptly returning our calls to make an appt for test driving and going over the cost of the vehicle. He was also very accommodating making sure the delivery date met our needs. Additionally, the date we picked up the car, we met with both Bernie and his salesperson, Sonny Panebianco. Sonny, a very nice, well-informed and professional man, reviewed every facet of the vehicle making sure that we were totally informed of all the technology. He comprehensively covered each and every feature/dashboard control and allowed us to ask any question. We were totally prepared and comfortable about the new car we drove out the the dealership. We strongly recommend Sentry Ford Lincoln!

"Service"

Brought car in twice for minor repairs.Both times service was exceptional.Kerrin made sure that everything was ready for me when I got there.She is very friendly and a true professional.Steve made sure that everything was top notch.Thanks

"Fwrrara"

Great wife brought in in for recall service Completed on time as stated

"Customer"

Sentry Lincoln in Medford is wonderful!! They really care about customer satisfaction, and go above and beyond to ensure it! I have been dealing with Kerrin, and she is excellent!

"Shorter Than Expected Wait Time ?"

09-27-2017

Very positive experience. Customer service representatives were knowledgeable and pleasant

"Service Visit"

It was an uneventful visit for a 30,000 mile service. Not sure if everything recommended in the manual for that level of mileage was assessed, but car is driving fine and I had no complaints. I waited for the car and it didnt take too long. Personnel were cordial and helpful. .

"Good Service"

Norberto helped me choosing my preferred vehicle. Bought a 2015 Ford Focus. Very good service, nice car. Added seat heating and mat for free. Very satisfied with the whole purchasing process. Will recommend this dealer to my friends.

"Sentry Lincoln"

Very satisfied with service Job was done the day they said it would be done

"Ford Escape Service"

I have purchased 6 out of 7 of my last cars from Sentry Ford I have had ALL MY CARS Serviced at Sentry for over 25 years . Service Department is EXCELLENT ! I need my Ford for my Work and Sentry has Service has NEVER LET ME DOWN

"Sentry Lincoln Medford"

My latest visit to Sentry was for an oil change on my Lincoln MKZ that I purchased there. The car I own is the third car I have purchased from them. Each time I made a purchase I dealt with Billy D who is an experienced sales associate and he made the process extremely easy. The other person I have dealt with many times throughout the years is the service tech. Freddy D.. Freddy is an experienced associate who has always treated me with the utmost courtesy and respect. I credit Sentry Lincoln in Medford for being able to hang onto two outstanding associates who always seem to exceed my expectations every single time I have dealt with them for over 20 years. I just do not receive the level of customer service in other places that I do at Sentry.

"Unsatisfied"

Its the second time the mechanic or technician has iincomplete with wrong diagnostic, I was charged for work that shouldnt, if he just had taken the time and let Quality inspector make proper checked or review of the Noise that was coming from under my vehicle. Needless to say, after reporting it to Mike at his office, he totally understand. I took the initiative steps and took it to a private mechanic which had it resolved.

"Lincoln Mkz 2017"

Im extremely satisfied with my recent experience with Sentry Lincolns customer service while my car was in for repairs. Kerrin Jackson was so pleasant and helpful. She made a stressful situation turn into a positive one by her kindness and constant communication. She even arranged a valet to pick up and deliver my car while it was being repaired at Final Finish. I love her and will recommend Sentry Lincoln to everyone! The repair was perfect, and the service professional and extremely helpful. Thank you Jason Loeser and Final Finish!

"Car Service/repair."

08-15-2017

Very courteous,friendly & professional staff. A thorough review & service was provided and I am very satisfied with how the car is operating after completion.

"The Teacher"

08-13-2017

A+ in customer service and repair. Reasonable prices and promised time for repairs. I am always smiling and happy when I leave!

"I Love My Mkc Suv"

08-08-2017

My salesman was great. Couldnt be better. he answered all my questions and had patience with me!!

"Great Place To Buy"

Ive been a customer of Sentry since 2000, and have bought 2 used cars and two new cars from them, the most recent being a 17 Fusion last week. The sales staff is helpful, far from pushy, and will work with you to get you a fair deal for you and a fair deal for them too. The paperwork gets done in a timely way, and the car is ready when they promise it. Ill be back when it comes time for my next car.

"Great Service"

08-02-2017

Excellent service and salesmanship in buying or leasing a car.

"Mkc Review"

Excellent experience at Sentry Lincoln and we love our new Lincoln MKC.

"Ford Escape"

Sales staff, Vardan T, was highly informed, not pushy, and maintained an easy going disposition. He made the sale for me.

"The Cars Are Great And The People Even Greater!"

Sonny Panebianco is such a professional! He makes the entire process painless and efficient and FRIENDLY!

"Repairs & Checkup"

always A SUPER CREW!!! Best customer service ever

"Great Car"

great dealership have been doing business with them for years would not go anywhere else

"Good Experience"

Came in for general maintenance. Was greeted warmly and the team answered all my questions satisfactorily.

"Jackey"

Friendly staff and advisors. Highly recommend this place.

"Rick Giorgio"

they were very helpful got me in and out with my service issue I would refer my friends and family to use the service department Alan was very helpful and knowledgeable

"Sentry Lincoln"

03-08-2017

Regular service on a Lincoln MKZ was excellent including the cleaning service .

"Mark Garibotto"

The service department is excellent, and they treated me very well. They give you an honest review car repairs.

"Service"

02-18-2017

The service department is always friendly and they explain everything to you if you need something else Donne to your car. My family has purchased all our cars from Sentry. And from the same salesman to the service we have never had a problem.

"Lincoln Mkx Repair"

Everyone was very pleasant, the repairs were done on time, I will return to this dealership for future needs.

"Customer Service The Worst!!!!"

sat from over 20min to find out if the car we liked was even for sale... so I got up and walked out..i am SERIOUS when buying and also a CASH BUYER!

"Very Satisfied Customer"

I have been working with Sentry Lincoln for over 20 years. I have worked with Sonny P , sales consultant, and Bernie C, sales manager. I find that both of these men are willing to listen to my wants and needs relative to buying a new car and work with me to purchase a car. They never try to "sell" cars. They make the buying process easy and efficient. I can always count on them to answer questions before, during and after the sale. I just leased an MKC and found the process from initial test drive to driving out of the lot easy and quick. If you are looking for a Lincoln you cannot go wrong with Sentry. I also want to note that follow up service is always great too.

"A Great Dealer"

I drove a Ford Transit today at an event at the local high school.

"Great Honest Place"

had the privledge to be helped by a well spoken man named carlos, he made my search an experiance at ford a fun an welcoming time, no pressure to buy no rush, it was truely my best car buying experiance, his name was carlos romero actually and i would recommend him to anyone in need of a car

"Exceptional Service"

Just a fantastic job done by the staff at Sentry Ford. The repairs were done accurately, and on time. They communicated with me throughout the whole process. Very professional.

"Ready For My First Ford"

Ive only owned Japanese cars but I walked in to ask questions and get a feel for how Ford cars feel nowadays. I recently spoke to a sales guy named Carlos. He was able to relate to my concerns and didnt seem like a shark which is extremely annoying when visiting dealerships. Honest and knowledgeable Im definitely going back to get a good deal with him because I didnt expect to have anyone convice me to switch from an Acura to a Ford. Not bad.

"Rude And Unprofessional"

This dealer is rude and unprofessional both from a sales and service perspective. This dealer is 1 mile from my house and when we ultimately decided on a Lincoln MKC, it was the logical choice to go here first. We first met with a salesmen our time was limited because I had my two small kids with me. When I went to revisit the dealership on my own so I could actually drive the car, I ran into the same salesmen who glared at me and told me all the good deals were gone. Basically he was using cheap sales ploys. I called him on it to his face, and ultimately bought the car at another dealer. Later when I went to service my car, because it is 1 mile from my house, I booked an appointment online. When I arrived the Lincoln service was closed and I had to go to Ford next door. They Ford service rep was rude to me, and told me I didn’t have an appt even when I showed her my phone with the email that said I had an appt. After the service no one called me and told me what they did to the car. Unacceptable. We have owned Lexus and Acura. If Lincoln actually wants to compete with luxury makes, they are going to have to hire more professional people and have better processes. As it stands now, it’s a highly substandard experience. Would be happy to provide more details including the names of who I dealt with if someone from the dealership responds to this email.

"Poor Customer Service"

Called ahead to view a vehicle , drove 2 hours to get there to find another couple at the table ready to buy it. Salesman had our number, and we told him we were in town looking at two other cars and would be back if the sale didnt go through. Said he would call either way. After several follow up calls to them over the course of the afternoon, finally got an answer to hear the first couple didnt buy it, but another couple did right afterward. Thanks a lot for keeping your word on calling us back, and having no consideration for two long distance, serious buyers with a young child with them. We shouldnt have had to make so many follow up calls, and there should be much better management with appointments, didnt care to keep us interested and occupied while the first deal fell through either. We wont be back.

"Great Place To By A Ford Nice People No Pressure."

Emailed sentry ford, Vardan the sales man got got back to me right away. Asked about a ford escape .he asked me to come in for a test drive. Went there and drove the escape with my wife . have test driven a lot of SUVs .The ford escape by far was the best in its class what a ride . Went in side with Vardan sat down told him what my payments had to be around . This sales man is a very nice man no pressure .knows what he,s doing . Well I am in my new 2014 ford escape. Thank you Vardan and sentry ford.

"Buying A Car Is One Thing. Repairs Are Another"

I have purchased two cars from there. I already knew what a fair price for the vehicles were so that wasnt a problem. And I also dont have a problem with the way I was treated. The staff was courteous. Repairs are another thing. I remember getting calls (messages as I was at work) from them concerning a particular repair. All three said the same thing. "Hi this is (fill in the blank). Please call me back. It concerns your car." Well no kidding! Now on the surface this seems petty, but it took 3 weeks for them to understand that all I wanted was a pair of tires to match the originals that came with the car. More recently I went in for a leaky tire. I went back because I was still under warranty. They clamed they fixed it but of course they didnt. Then I had my sunroof go nuts on me as I went to open it while I was driving. It slid open and shut, then opened to the vent position and shut and it just kept repeating. And shortly after that I developed on interior water leak. I brought it in. They "fixed" the sunroof saying from now on I could only use the vent feature and the water leak was most likely from condensation around the air conditioning condenser. I was suspicious. they said it would cost me $1000.00 to take the dash apart and repair. I suspected it came from an improperly sealed sunroof. I had enough. I went back to my regular mechanic. He also suspected the sunroof. He took it apart and found three screws missing which were blocking the sliding feature of the glass. He fixed the sunroof replaced the screws and voila he fixed the leak! Cost? $260.00. Even though they are much closer than my mechanic. I have and have always had a mistrust in dealerships repair facilities. I will never go back.

"I Hope To Buy My Next Car At Sentry"

I went to Sentry after doing a used car search on cars.com. Once I arrived at Sentry the process was very straightforward. Vardan T., the salesman, was direct, honest, listened to my concerns, and sold me exactly what I wanted for the price I wanted to pay. There was no run around, no bait and switch, and Vardan was extremely helpful in terms of making some upgrades to the vehicle. Once the purchase and sale agreement was signed, the excellent customer service continued. I had a few questions throughout the process and Vardan always got back to me immediately. I will certainly return to Sentry for my next car purchase.

"The Only Place Ill Go To Buy A Ford Or Lincoln"

In a search for a car with good gas mileage to offset my fuel thirsty truck my 6 month search came to an end after a visit to Sentry Ford Lincoln and sales man Jim Broderick. I had quickly decided on two cars I was interested in and did no need to be sold on one of these car models but needed to find the right one and then be sold on the sales man and dealership. I knew I wanted a used 2013 Chevy Malibu or 2013 Ford Fusion but what had caused me to leave dealer after dealer without keys to one was the high pressure sales pitches, the double talk, being shown cars that were not one of the two I made clear were my only choices or a dealership that didnt seem like the type of operation I would want to give my business to. When I arrived to the dealership I knew they had in stock a car I was interested in thanks to cars.com and only wanted to see this vehicle. I was allowed to walk through the lot, see what was there, see the car I was interested in all without having a sales person begin hounding me about a trade in or what I wanted my payments to be. The moment I approached the door to the Ford sales floor the manager politely introduced himself and ask how he could be of service. After I explained I had emailed about a car and would like to view it he explained all his ford sales people were busy but brought me directly over to Jim Broderick whos office is in the Lincoln building in the same lot. Jim introduced himself, brought me to his office to recover my email, offered me coffee, water or anything else I may like while he looked up the car and retrieved the keys. He walked me out to the car, handed me the key and let me check it out from the inside while he got a dealer plate should I decide to take it for a test drive. I and while driving around the area he nicely explained a few of the more unique features this car possessed in safety, luxury, and comfort. He also volunteered a carfax report that gave a great history of this car even at one year old. Once we returned to the lot he opened the trunk, hood and all the little compartments to show it off a bit more. Jim then directed me back to his office to find all the paper work he had available on the car as far as original sticker, their cost, what they did to it as a certified pre-owned ford, and the lowest price he could offer on it, which was less than the tag on the car said. Before I opened my mouth he had answered nearly every question I could have had. While that was a pleasant surprise here is where I became very happy with this care buying experience. Jim left me alone in his office to think with all the information he had available. No high pressure sales pitch, no throwing numbers at me, no bringing me to car after car to try to force my interest. I soon after decided I had found my car and my new dealership. I then asked for a few thinks to be done to the car before delivery including a remote start which he worked with me a little on the price a bit too. Jim then offered to try to beat my banks rate to finance the car and they did by a decent margin. At the end of the day I was driving away with a nearly new car that was still warrantied for 6 more years. A great feeling that I knew all there was to know about this car before I bought it. A dealership that I would gladly return to for service and eventually make another purchase. And a salesman that didnt stop working for my business once I signed my name. He called a few days later to check in on my car and then offer me and bottle of touch up paint matched to my car and to answer in person any questions that may have come up during the week of driving the car. I couldnt have asked for a better experience and just hope Jim is still working there once its time to update my truck or my newly purchased car.

"Courteous And Professional"

I bought my car here as well, 2014 Shelby GT500, so I am happy I can get it serviced at the same location. Deb was very courteous and professional. I was even given a coupon towards that days service. I didnt stay in the waiting area, I had arranged a ride so I cant comment on their waiting area.

"Excellent Service"

Ive been doing business at this dealership for the last 30 years. The physical plant has been modernized. Buying a car is always a pleasant transaction. Service staff are friendly, respectful, and helpful. Location is convenient.

"Bought A Car With Enio Drumond."

Above and beyond my expectations. Recommend for the people that needs a car!