"Range Rover"
As a first time new car buyer I had the ABSOLUTE pleasure of working with Glen Spardello. It made the shopping experience the MOST pleasan,t knowledgeable experience I could hope for . He let me tell him what I was looking for and never once tried to steer me in a different direction.. . He listened and was most attentive I could not be happier !!!!!Great experience and great CAR!!!! Thank you Glen!!!!!
"Thank You"
10-4-2017 Jake Kaplan’s LTD Land Rover Warwick Glen, I would like to thank you for your professionalism and exceptional work that you did, when it came time for me to purchase a new car at Jake Kaplan’s Land Rover dealership. Right from the beginning, you made me feel that I was your top priority. You were open and honest about the entire exchange and always available if I had any questions. Sometimes buying a car can be a daunting and stressful task. But you made it enjoyable. You were dedicated to doing a good job and ultimately got me a great trade-in value for my car. It’s great to find an agent that cares about his work and doing the right job the first time. I will, and have, recommended you and the establishment, to all my colleagues here at CVS. Sincerely, Joseph Furfaro
"F-pace"
Just purchased a Jaguar F-Pace from Jake Kaplan and I couldnt be happier with the car or service at the dealership. Glen was my salesman and he was excellent. Made me feel comfortable and did not feel pressured once. I was able to negotiate an excellent price for my purchase. All and all would strongly recommend this dealership. Make sure you ask for Glen Spardello if your considering purchasing!
"Great Experience!"
The whole experience at Jake Kaplans was a good one for me. From initially corresponding with Brian Chevalier over email, to eventually working with salesman Glen Spardello, every step of the process was a positive one. Glen was super knowledgeable & patient with me. As a first time customer of Jake Kaplans, I couldnt be more satisfied with my car buying (leasing) experience.
"Jaguar Xf"
Glen was fantastic! As a non experienced new car buyer I was weary and nervous of going through the process. Glen was professional, honest, and kind throughout. He never pressured me into buying and was very knowledgeable regarding all of my questions. I would certainly recommend him 100 times over to any friends or family in the market for a new car. Thank you Glen!
"Great Experience!"
Paul, Glen and all the staff at Jake Kaplans are second to None. I have been buying and leasing cars since 1971, and never experienced such a knowledgeable, friendly and accommodating staff. Not only do people comment on our stylish vehicle but also hear from us what a wonderful experience it was!
"Discovery"
Glen Spardello is an excellent salesperson! Very patient and knowledgeable. It took a long¿ time to meet with the credit officer but once I got in he was quick and efficient.
"Retired"
Quality dealership. All employees were excellent to deal with. All questions and concerns were answered.
"Meagan Shine"
An uncomplicated process. This is the 3rd car weve got from Jake Kaplans and have enjoyed working with Elaine each time. Once again, were very pleased.
"Jake Kaplens Land Rover Does It Again!"
I recently had the pleasure of working with John Vallante at Jake Kaplans Land Rover. John was helpful and friendly and answered all of our questions about the car and was determined to get is on the right car! When I wine to the dealership that day I was only looking, and I ended up driving home that day with my new Range Rover which I am totally happy with! This is my second car from Land Rover my previous vehicle being the LR2 which I drove for a long time and loved as well! I would recommend John and this dealership for you next vehicle purchase! Thank you John for making our second experience so easy with you knowledge and expertise about the brand! Jillian Sferrazza
"Great Service!"
I had the wonderful opportunity to deal with Dan Averbukh, and boy let me tell you was it a warm welcome to the range rover family. He had exceptional customer service, and a vast knowledge of the brand itself. He made me feel like I was his only customer as we took the time and went through each and every trim option to make sure that I received my dream vehicle. I highly recommend this experience, just ask for Dan A!
"Got A New Jag!"
Elaine was extremely helpful and cordial during my visit to the dealership. She is knowledgeable about the cars I had an interest in. I would highly recommend her to any of my friends or family members who are looking into either a Jag or a Land Rover. She is the best!
"Great Experience With Elaine And Her Team!!!!"
I recently purchased a vehicle from Elaine at Jake Kaplans Land Rover. I had only one week to complete the process and I am happy to say that Elaine and her team were able to make it happen!!!! I had a very specific list of options I was looking for and they were able to get in in less than a week. From start to finish they were informative, helpful, and pleasant!!!!! I would recommend this dealership with confidence!!!
"Jennifer Mauran"
Elaine was very helpful and friendly to work with. I got my first new beautiful Range Rover. I am very happy with the service I received by eveyone at Jake Kaplans
"Awesome Experience!"
My second time buying from John at Kaplan. John, Mike, Barbara- the entire team are great!
"Fantastic Service And Great People"
We worked with Elaine in the West Warwick location to find the perfect SUV for our family. She was patient, friendly and helpful. We had a great experience and recommend working with Elaine and the entire staff. I couldnt be happier with our experience buying our "New for me" used Land Rover Discovery. This car is amazing and so are the folks at Kaplan. We will definitely be back!
"Great Service, Even From Afar"
Worked with John Vallante, Brian Chevalier, and Jae Chong to purchase a vehicle online and then fly up the next day to pick it up. They had everything in order for me, picked me up at the airport, and provided an overall great experience.
"Awesome Experience!"
We have bought two cars from this dealer and they have been a great help. Elaine was very helpful and patient in getting the exact car we wanted. She has helped us with both of the cars we purchased from there. Great service and a great attitude from everyone there. They really want you to leave happy and with the exact car you want.
"Very Good Service"
John Vallante and other staffs there have the best services here in RI. I strongly recommendation this store for people whos looking for a land rover
"John Vallante Is The Best Sales Person Ever!"
John Vallante and the staff at Jakes are incredible. I actually bought 2 vehicles from them. I was so impressed with the truck I bought for my girlfriend, I decided to get one for me. This is a professional and courteous staff and I recommend them to anyone.
"Glen Was Great!"
My sales rep Glen was very informative, accommodating, and extremely easy to talk to. Not pushy, rude or anything other than a very helpful and smart employee.
"Positive And Professional Experience!"
From beginning to end Elaine Kaplan was very professional, knowledegable , and responsive in the purchase of my new automobile. In addition, both Blake and Jae assisted in making this a very pleasant experience. Highly recommended.
"Xe Jaguar"
General Sales Manager PaulMatinrau and his staff did a great job on getting me and my wife the Jaguar XE
"Happy Buyer"
Purchased 2017 Jaguar XE from John Vallante. He was very familar with the vehicle I have purchased quite a few cars and he was one of the best salespersons I have dealt with. Thanks John for making the process so easy.
"Owner"
Tom and Bill were outstanding. Tom was extremely knowledgeable about the Jag and Bill was very helpful with the financing. Thanks, J Leyden
"Project Manager"
Just purchased a 2017 Jaguar and had an awesome experience ... Knowledgeable sales person and very personable staff at Jake Kaplans ... Could not be happier ...
"Real Estate Broker Associate"
Elaine Kaplan was my sales associate. She was extremely helpful and knowledgeable about the 2017 Jaguar F-Pace and after talking with her and driving the car i made the purchase. Elaine is a class act and responses to all calls i have made to follow up on various items. You will be happy when you deal with Elaine
"The Jaguar Xe Delivers!"
I have had my 2017 Jaguar XE R-Sport for 6,000 miles now and have been absolutely loving it! Elaine Kaplan made the process of buying the vehicle a breeze and has been extremely attentive. I just got back from a ski trip up to NH and between the AWD and snow tires on this vehicle, the blizzard we ran into was no trouble at all. Driving is once again fun! A week doesnt go by without someone yelling "Nice car!" across a parking lot or complimenting the vehicle at the gas station. I love my XE!
"Evoque Lease"
Elaine and everyone at Jake Kaplans were awesome! Made the lease process extremely easy and enjoyable! :)
"My First Jaguar Experience"
The experience was the best from the moment I walked in the showroom and met Mike Hiraldo. I am so pleased he was the person that helped me experience the F-Pace. What an amazing SUV. He made sure every step of the process was handled flawlessly. Thank you Mike!
"Excellent Experience!"
I just leased my first Range Rover Sport from this dealership and couldnt be more pleased with the experience because of Elaine Kaplan. Honestly,the easiest car experience for me. Elaine is knowledgeable,helpful and a true professional.No pressure and no guesswork on the deal. Love my car! Thank you Elaine!
"Bought A 2017 Discovery Sport"
John Vallante was so helpful and patient. He took the time with me while I test drove many different vehicles. He went above and beyond what a salesperson does for a customer. I recommend not only this dealership but go see John; he will take care of all of your needs.
"Great Buying Experience"
Elaine was great with the purchase of a new LR sport for my wife.
"Student"
I love my new Discovery Sport. John Vallante is fabulous. He walked me through the vehicle, took the time to show me everything. The dealership is spotless and everyone there is super friendly. I felt right at home. Im actually looking forward to my first service appointment, just to go back!
"Range Rover"
I just purchased a 2016 Land Rover Range Rover white on black. The vehicle is impeccable. Every aspect from sales (Mike) to delivery was top notch. All involved are the best. I am looking forward the a long relationship with this dealership.
"Friendly Dealership!"
Bought a Land Rover Discovery from Elaine. She found us a great deal, and was lovely to work with. Everyone was friendly and the dealership was spotless. Highly recommend!!
"Comfortable And Relaxed Atmosphere. Fun Experience"
I had a very unique experience at Jake Kaplans. I have purchased/leased several high end vehicles from different dealerships and never felt as comfortable as I did at Kaplans. John Vallante and Paul Martineau treated me as if I was the only customer they had and at no point did I feel pressured or inconvenience. Also, they were very courteous about the time. In the past I have spent over 3 hours to complete a sale; this took less than 90 minutes. Great job gentlemen and thank you for the great service and, more importantly, the great deal on my new Evoque.
"First Class From A To Z"
Recently purchased XJL. Wonderful experience. Left with feeling that I had joined the Jaguar "family" not only cars, personnel as well. Obvious expertise in all aspects of Kaplans presentation of their vehicles. Must also mention pleasure seeing sales reps and other personnel in business like and appropriate attire. No question I will go directly to Elaine Kaplan for any future needs.
"3 Time Jaguar Customer"
In August of 2016 I purchased my third Jaguar in a row (XJ8, XF & XJ) from Jake Kaplan but more specifically my second Jaguar from John Vallante who in my humble opinion is the best in the industry..... John is great to work with for new or used vehicle needs and has an incredible product knowledge. I appreciate his honest and direct approach which makes the entire purchasing experience an absolute pleasure and stress free. I can say with confidence that Ill always own a Jaguar and will always purchase them from John Vallante and Jake Kaplan. Service second to none!!!!!!!
"Family Of 4!"
Great Team at Jake Kaplans in Warwick, RI! Sales, Finance, and Service all worked seamlessly to expedite the process of lease return and getting my family into a new vehicle. Special thanks to Elaine and Shawn!!
"Satisfied Customer!!!"
Great experience, as usual, at Jake Kaplan ! John V. And Mike H. Are extremely knowledgeable, professional, and thorough. Mike and Barbara in service are top notch too! All have excellent customer service skills! We have been buying/ leasing cars for several years from Jake Kaplan and will continue to do so!
"Excellent In All They Do"
They make you feel right at home and explain everything in detail as the process goes along. Such a great team from Elaine to Michael, Sean, Aaron, and everyone else. Follow up to every single call, and email no matter how stupid my question was . lol They found the exact Range Rover Evoque I wanted and was such a great deal too! I highly recommend anyone looking for a Land Rover Range Rover, Jaguar, or any other dealerships they run to seek them out.
"Love This Dealership!"
I have bought 4 cars from Jake Kaplans (Jaguars & Land Rovers). Every time I deal with Elaine and Sean, it is a fantastic and painless experience. They treat you like family. When the car is being serviced, Mike has always been extremely attentive and helpful. I would recommend this dealership to anyone. They truly are great in all aspects.
"Fantastic Auto Purchase Experience"
Excellent from Management to Finance and especially Elaine my Sales person
"Outstanding Sales And Service Depts."
We just bought a beautiful 2016Jaguar XF from Elaine Kaplan. She was very helpful and attentive to our requests. We have received several follow up emails from her offering her help if we have any concerns or questions about the new car. The entire purchase was an easy decision to make- Kaplans dealership has been very accommodating to us over the years. The personal touch this dealership offers is very important to us. We traded in our 2002 Jaguar which had been serviced by their great service dept. We dealt with our service advisor Mike Coccoli, who was very accommodating and professional. Kaplans is a top-notch dealership and we highly recommend it.
"John Vallante"
John Vallante was great to work with showing customer service first and foremost. Thanks for a great experience in what usually is a stressful process.
"Best Sales Dept."
I have had the best experiences with this dealership. Elaine is so responsive and really cuts to the chase. She makes buying a car very easy and pleasurable. I just pick up the phone and I know Im in the best hands. Sean, the sales manager, too was super helpful not to mention hysterically funny. This is probably the best dealership I have been to. I got so tired of other places playing their sales games. These two have been selling cars for some time and they want to sell cars more than play games. I just told them what I was looking for and we all made it happen pretty quickly. Plus, if there are issues I know they are creative problem solvers and really helpful and responsive. I hear from them throughout the year, too, so it feels like we have a relationship building.
"Leased Range Rover Evoque"
Everyone was great to deal with but John Vallante was sensational. He treated me, my wife, and my son to an exceptional buying experience.
"Leased A Vehicle"
Leased a new 2016 Range Rover Equinox from Jake Kaplans, the staff was excellent including the owner Sheree. There was no pressure and I was treated like family. A very good experience.
"Best Experience Ever !"
I just bought my 2016 Range Rover Evoque from this dealership, and I have to say it was the best car buying experience I have ever had! John Vallante was my sales guide and let me tell you.. what a great guy! John gave me the full land/ range rover experience on track, and took the time to really show me all the range rover functionality. It was the coolest test drive, and demo! John kept me up to do date with everything going on and he actually delivered my car himself! He drove all the way from Warwick Ri to South Shore MA!!!!! He has been at the dealership for 25 years and believe me he knows everything. I HIGHLY recommend him! Aaron the finance director was also awesome! he worked really hard to get me the best rate and dealt with my crazy family. Lea the online rep is also fantastic! she was the one who brought my business to the dealership in the first place. This dealership in general was an absolute great experience.. I WILL NEVER GO ANYWHERE ELSE!
