"Friendly Staff"

Very friendly staff. I worked excusively via email. The only reason I didn’t buy from them is because they offered a low trade in value for a site unseen.

"Excellent Sales Experience And Top Notch Service"

Ive purchased multiple vehicles from Patrick Subaru, new and used and couldnt be happier with my over all experience. Ive also used the service department on numerous occasions from oil changes to warranty work and have always been happy with the work they do. Would recommend stopping by if your looking to get into a new Subaru.

"Joan Franks New Subaru Impreza 2016"

I have been coming to Patrick Motors for many years. I first bought a Subaru because I hated getting stuck in the snow and I am happy to report I have never ever been stuck in the snow in either of my Subarus. However today my Subaru developed what to me was a fatal error. Basically the electronics went haywire in the transmission and the whole thing had to be replaced ($2,000 repair). This made me feel uneasy about the car as a whole, even though it only had 65,000 miles and I usually drive a car until it can no longer can be driven. John Bergin in sales suggested that under the circumstances and since I was really worried that I might want to talk to the sales staff, so I ended up buying a brand new Impreza today. This is the first new car I have ever owned! Frank Wilcox went above and beyond to help me. John in sales also went above and beyond to help me, and everyone worked hard to put me in a new car that I could drive home today, so I wanted you to know how I appreciate their help, as well as Rob’s help with my warranty. They helped turn a day in which I was very distressed (it was very scary driving the car when this happened) into a good one. My wheaten terrier also loves Patrick Motors. Nice people who give her treats plus AC. Wow. Your whole service and sales staff are always very positive, helpful and kind and I know that culture comes from the top down which is why I am contacting you to let you know it is a pleasure to come to Patrick Motors, even if the reason is sometimes awful. Thank you! Joan

"Incredible Service, Great People, Nice Facilities!"

I recently purchased a Subaru Outback from Patrick Subaru in Shrewsbury. Before going there, I went to all the local Subaru dealers and found them difficult to work with, full of smarmy salespeople and ultimately had my time wasted when they didnt have the car I was looking for in stock and werent willing to work with me on my trade. After a few online exchanges, it was clear that Patrick Subaru would offer a better experience. Before even going to the dealer, they evaluated my trade and sent me pictures of the car I was looking for. I purchased the car on a busy Saturday with my dog, Winnie, in tow. Everyone a the dealer made me feel welcome, valued my time and were incredibly sweet with my dog. Not 90 minutes after walking in the door, I had signed the paperwork for my new Subaru Outback and trade feeling great about the deal I got and without any stress whatsoever. I picked up my car two days later, and they had put in my all weather mats (it had just snowed) and spend time walking through all the features of the vehicle with me. I couldnt be happier with my new car or my experience with Al and all the great people at Patrick Subaru in Shrewsbury! Ive bought a lot of cars over the years, but no dealership has ever been this easy to work with OR nice. If you want to shop with friendly people who care while enjoying a hassle-free buying experience, dont waste your time with any other dealer! And be sure to tell Al I say hi! He was the best!

"Required Purchase Of Mandatory Service Package"

The salesperson could not have been more helpful and the transaction of my purchase went very smoothly until I was informed that I could NOT use their service department without first purchasing a package for oil changes. I have been offered packages many times by many business, but this was the first time ever that I was not given the option of saying "yes" or "no, thank you." I, therefore, said no to continuing having any further business with Patrick Subaru. During that week I called three other Subaru dealers in my area and talked to their service managers, all of whom assured me that they had no such policy, so I have started going to the one closest to me for service, which is excellent by the way.

"Awesome Experience!"

I leased a WRX from Patrick Subaru back in December of 2013. Nothing but good things to say about this place. Joe D took great care of me, both during the purchase process and after the fact. Service staff is great as well, prompt and thorough. When Ive had questions or needed help, theyve taken care of what I need right away. Ill definitely be going back for another car once my lease is up.

"A Headache With Every Intera From Sales To Service"

this dealership is the worst Ive dealt with and Ive purchased over 6 vehicles.there were several issues with our vehicle which we noticed upon purchase and arriving home, & a service to follow up in the future was equally as bad. Today I went to have the passenger visor replaced under warranty and was assured it would be in stock. Patrick Subaru wasted my time again, as when I arrived for my oil change they had ordered the wrong visor. No accountability and no concern for the customer experience

"Great Experience With Phil At Patrick Subaru!"

Phil made buying a car at Patrick Subaru a great experience. He was friendly, knowledgeable, patient and helpful. I will definitely recommend Phil and Patrick Subaru to my friends and family.

"Amazing Service Dept!"

Brought my car there for small things, a recalled brake line and a oil change, Adam was my service advisor, VERY friendly people there! They even washed my car in the end!

"One Of The Best Car-buying Experiences Ive Had."

Ive been buying cars for 40 years, and my experience at Patrick Subaru was one of the best ever. No pressure, great price, and a welcoming atmosphere make for a wonderful experience. From the minute I walked in the door for my first test drive to the minute I drove off the lot in my new Forester, I felt very comfortable and at ease. Frank was great to work with and took all the time necessary to make sure I knew everything I needed to know about my new ride. I will definitely return when my wifes ready to trade in HER vehicle next Spring, and I would highly recommend Patrick to anyone wanting a great car-buying experience.

"Buying A Car Made Easy"

Buying a car made easy, its that simple. Just traded my 2014 Forester for a new 15 Outback. I found the seat in the Outback more comfortable for my back (big time back issues). The Patricks along with their management staff and of course Tri made it very easy. I highly recommend them to all of my friends and family.

"Great Experience!"

I went to Patrick Subaru looking for a Forester but after test driving an Impreza I decided that was the better option for me. I worked with Phil S. and it was a very pleasant experience, he took the time to tell me about every detail of the car and was very knowledgeable about the products he sells. I had to wait for the car to arrive as it was not on the lot however I got a call when it arrived. I worked the Rob B. during the finance part of the transaction and he too was very pleasant and made it a quick and easy process. I will definitely go back to Patrick Subaru when I look for a new vehicle in the future!

"Friendly & Efficient"

The wife and I just purchased our first new car and it was a 2015 Subaru Outback (Premium Trim). The experience was wonderful. The service was quick and the whole process was hassle-free. They gave us a fair deal on our trade and worked with us to structure a monthly payment that worked for our budget. The entire experience was quick for we were under a deadline to pick up the kids from school. They got everything completed within a few hours and we drove home in our new red Outback. A special thank you to Nathan Goodro, our sales consultant for being so efficient, friendly and easy going. His friend Luke (and co-worker) was friendly and helped fill in conversation while Nate was doing paperwork. Luke still insists that he won the Boy Scout Derby back in the day.....

"Awesome Experience With Phil At Patrick Subaru"

Today I got my second Subaru from Phil Sheridan at Patrick Subaru, and it was an AWESOME experience! Once again, the whole process was easy and fun. Phil knows everything you need to know about all the cars and he makes shopping and buying simple and exciting! This was my second time at Patrick dealing with Phil and I would HIGHLY recommend that anyone looking at getting a car goes to see Phil and the Patrick Subaru team. Thanks Phil! I couldnt be happier with my new Forester!!!

"Amazing Experience With Phil At Patrick Subaru"

Phil Sheridan is by far the best car sales person I have ever dealt with. He is friendly, courteous and extremely efficient. Buying my first Subaru from him was totally painless and exciting and I will in future always return not only to Patrick Subaru but specifically to Phil. Thank you Phil and the Patrick Subaru team!!!

"Thrilled With My Purchase."

Just recently purchased my Subaru WRX STI from Patrick Subaru and I could not be happier. Phil Sheridan made the entire experience easy and fun. I know I walked out with a great car and I thank Phil for making the car buying process so smooth and easy. I highly recommend anyone looking to purchase any Subaru whether new or used to go to Patrick Subaru. You will not be disappointed.

"Test Drive"

Very bad experience. I went hoping I could test drive a Subaru legacy and guess what they dint even show a picture of the car. A sales person turned me down by saying that I wont get the financing that I want and asked me to approach the bank before even showing/explaining about the car. I will never visit this dealer again nor will buy a Subaru.

"Used Car Buying Experience"

Jason and Al at Patrick Motors provided amazing service and support during our car buying experience here. They were committed to making sure we were happy with our ultimate purchase and did all they could to make that happen. While working through some unique challenges, they went above and beyond to help get us in the car we wanted. I appreciated their great communication and willingness to ensure a positive resolution and outcome. We love our new car and they have followed up to make sure we are happy - and we are. Thanks Patrick Motors!

"Patrick Subaru - Great Experience...in A Legacy!"

Ive been a fan of Subarus since a family member rented one and have been waiting since then to get into one. On May 27th I decided to part ways with my current vehicle, an 09 Nissan Rogue I purchased used in July 2012. Initially I was not too certain that wed be able to work a deal since I stilled owed on the Nissan and wasnt sure what value Id get in trade for it. I sat with Steve Rivo, Sales Manager, and explained that I was interested in a 2014 Legacy if we could work a mutually agreeable deal on Nissan. After taking a look at Nissan Steve felt confident that we could make a deal and get me into a Legacy. I also worked with Keith Renaud, Sales Consultant, who accompanied me during my test drive and thoroughly went through all of the vehicles safety features, equipment functions etc... Upon returning from the test drive with Keith, Steve had all of paperwork for the proposed deal ready. I was pleasantly surprised to see that theyd take the Nissan in trade, payoff the remaining amount with some additional in my favor towards the Legacy. Essentially, at the end of the deal I ended up in a new 2014 Legacy for only $2.00 per month more than I was paying on the 2009 Nissan! The whole process went so smooth in fact that I ended up taking the Legacy home that same day and leaving the Nissan! The whole process, including all of the RMV paperwork etc...took less than 4 hours! I cant emphasize how pleased I was with the efficiency in which the sale was handled, the excellent financing options they provided and in general the overall professionalism and friendliness of Steve, Keith and the other employees at Patrick Subaru. In short, if youre looking for a friendly "no pressure" buying experience from some folks who know Subarus and can help you get into the right one for you...look no further than Patrick Subaru. -S. Hart. Milford, MA

"Phil Is Awesome!"

I just bought a new Subaru Crosstrek from Phil and the experience was awesome. He is very knowledgeable about the vehicles, plus hes a super friendly and easy going guy. Best of all, there was very little hassle getting the price I wanted since I had already done my research on what I should be paying. I highly recommend doing business with Phil and Patrick Subaru!

"Patrick Subaru Wasvery Helpful"

Very Helpful The back up camera gave out on my 2012 Forester after 2.5 years (still under warranty). My local Subaru dealer had difficulty finding the right camera and were somewhat less than helpful in going the extra mile in getting things right the first time. I called up Patrick Subaru where I bought my car (at a very good price) and my salesman Tri Le was very helpful in researching and finding out the right part number. Brenda from service knew the people at my local dealership and she worked hard with her service manager so that my local place would know the right part number for replacement. The helpful people at Patrick Subaru enabled my local dealers to finally replace the part. Is working well now. They offered to replace the camera at Patrick if my local guys couldnt, but alls well now. Thanks much!

"Great Experience, Great Customer Service"

I had a great experience at Patrick Subaru. My first time buying a car through a dealership/ anything over $5,000. I stopped by Patrick on a Sunday, not expecting them to be open. What dealership is open on a sunday?! Huge convenience as I work most weekdays/Saturdays. As I was walking around, Al Pagliarulo came out with a very friendly approach looking to help me out. I told him what I was looking for, and from there he invited me inside so he could look through the database to see if they had what I was looking for. They didnt have exactly what I had in mind, but only better! I had been approved at my bank for a loan that wasnt going to help me much. Al was confident that I could do better through them, and he was right. I was originally looking for a car with around 70-90,000 miles and the price range of $11-13,000. He showed me some numbers that I couldnt refuse to try for approval. I ended up with the EXACT car I wanted (Newport Blue Impreza 5 door) with lower miles (50,000), newer year (2010), less interest rate than my bank approval, and also ended up with the ideal monthly payment in the end (with a 5yr/ up to 100,000 mile warrantee). Once all went through with the bank on Monday, Al contacted me and said that we were all set and the car would be ready next morning for signing/pick up. I was afraid that when I went in to sign for the car, there would be some kind of change or bad news. Either with payments, interest rate, approval etc. At that moment, I texted Al and he set my mind at ease, stating nothing had changed. Phew! I guess I was expecting a nightmare, but that never happened. On Tuesday morning, I went in, and signed my paperwork with Rob Bernier. Rob was a huge help too. He explained to me my options for warrantee, and giving his advice for what would be best for me. Overall, this was a great experience and hope to deal with these guys when I buy my next car. I will happily refer them to my friends and family.

"Extremely Happy"

i was extremely happy with this dealership, i started out at two other subaru dealerships and was treated like i didnt even matter, no deals, nothing for my trade in, even though they emailed me the GREAT DEALS they supposedly had, but once i showed up they played stupid!!! i had already done all my homework on the vehicle i wanted, so after the second dealership that didnt want to sell me a car, i went to PATRICK SUBARU and as soon as i walked through the door i was immediately greeted by Jason, who set me up with Frank Wilcox and from that moment on it was smooth sailing, Frank went out of his way to get me the best deal possible and the most for my trade in!!!! This is my first Subaru and my first brand new car Ive ever purchased!!!! I LOVE THIS CAR!!! i left there thanking Jason for the experience and pretty much hugged Frank for being so easy to deal with!!! also Rob the finance guy was great to deal with!! all around the best car buying experience Ive ever had!!!!! i can only select 5s on the survey but i give you all 100% no lie! thank you very much for making me a subaru owner!!!!! Jason Whitaker

"Phil Rocks!"

Phil is totally awesome! I am not a fan of high pressure sales and the general car dealership feeling but there was none of this when working with Phil. He is completely approachable and infinitely patient. My brother-in-law (who should be granted an honorary PhD in haggling) was acting as somewhat of a buyers agent for my husband who was buying the car. Without going into great detail I can just say that at one point I really did want to crawl into the corner in a fetal position and make it all go away since my brother-in-law was being fairly...thorough. Phil expertly interacted with the 3 of us (all VERY different personalities) and maintained professionalism - all in a very good-natured way. As an aside, I am a veterinarian and love animals. Phil has the most awesome picture EVER on his desk of his dog Dakota and cat Brady in an embrace. I mean....how could you NOT want to buy a car from a guy with that picture on this desk?! In all seriousness, Phil made what could have been one of the worse experiences of my life a really painless experience. YOU ROCK PHIL!!!

"Great Experience"

Cant say that going out and buying a car is tops on my list of fun things to do. But my experience at Patrick Subaru made the process about as painless as I could hope for. The people that I dealt with for the most part were Specialist Phil Sheridan and the owner Jason Patrick. Both were very informed, accessible and absolutely straight forward. I got a good vehicle that Im very pleased with and a fair deal with my trade-in. Would go back for another vehicle for sure. May even go back just to say hi.

"Great Service!"

I first came to the dealership in 2010 to purchase my first ever Subaru. I walked in the lobby and was greeted by Luke Latham who asked me the usual what was l looking for? Here is where it wasnt usual and why I have since bought a second Subaru and recommended two people to go to the dealership and they now own Subarus. Luke did not give me the usual 9 hour dealer run around. I told him what I was looking for a Legacy however I was not 100% sure what the different models where about. Luke drove two different Legacys down from the upper parking lot and parked them next to each other so I could look at the differences in the models for myself. I was blown away! I selected the car I wanted and we went for a test drive. During the drive he went through the whole car for me. Option, Packages, how everything worked. He knew the car! I bought it right away! When the time came for my next Subaru an Impreza I had nothing to consider. I called the dealership and setup and appointment with Luke and I brought a friend who was interested in purchasing a WRX we received the exact same excellent customer service I expected. My time was not wasted, I did not feel pressured and I got the car I wanted. Mean while I watched Luke coordinate his time between customers including my self. I was going for a test drive another customer was coming back from one and yet at no time did I have to wait for Lukes time to be free. It was impressive to watch. I love the product but a good product can get lost with out great customer service and I definitely got that at Patrick Subaru its where I will buy my third Subaru. Denis Gagne

"Trying To Buy One Of Their Cars"

tryed to trade my car for one of their cars and I live 250 miles away,I tryed to have them give me a miniuum amount for my car by kelly blue trade in value so I could bring a bank check with me so that I would not have to drive 8 hours twice and they offered me a $1000 less then low book,so it was their way of saying we dont want any thing to do with you

"First Time Buyer"

I bought my first car at Patrick Subaru and had a great experience. Mike Katz and Jason Patrick helped me with my purchase. They were extremely helpful and available. They continually checked in with me but I did not feel pressured or stressed during the process. I would definitely recommend this dealership to anyone looking to buy a Subaru.

"Great Experience !!!"

The service department did a great job taking care of me and my outback when I brought it in earlier this week. The techs were able to quickly diagnose the problems; Elvis did a good job explaining the issues to me; the work was completed in a timely manner. I chose to get the interior detailed on my car, and they did an amazing job. My 5 year old car looks new again on the inside.

"Best Experience Buying Cars I Have Ever Had"

We had two 2003 Subarus, a Forester and a Baja, and decided to look into trading both of them in and getting a more current car. I contacted Luke because Id been impressed with his attitude when I met him briefly months earlier when we were in for service. Working with him was a pleasure - a rare circumstance in automobile purchase transactions. He was remarkably responsive and efficient and we quickly worked out a deal to trade in our cars and purchase a 2013 Impreza Sport. He managed to find the perfect vehicle and had it on site within a few days. I threw a complication into the mix since Im particular about tires and wanted a different type than the standard on the car. Luke connected me with Jim, the Parts Manager, and in a few minutes on the phone Jim was able to locate and order the replacement tires & commit to having them installed so thered be no delay in delivery or additional cost to me - not even for the labor involved to mount/balance. The car was delivered as promised, perfectly prepared, and with very reasonable financing. Luke and Jim were my primary contacts but they worked with others throughout the different departments and managed to deliver an exceptionally satisfying overall experience. Yes, it was a normal business transaction for Patrick, but the focus that these two applied to ensure that everything came together as hoped is pretty unusual. If youre looking for a vehicle, Id absolutely give these guys a shot at the business. And Im also delighted with the Impreza - I make up reasons to roll it out of the garage and drive.

"Poor Dealership And Service"

10-22-2012

Took delivery of an 09 Subaru Impreza hatchback with a dented rim and later to find out a rear defroster that half works and warped rotors. Their response to a dented rim was "we do a 150 point check on all cars that we sell", Im pretty sure trued rims should be on there but since they never produced a checklist from my car Im guessing it was never done. They would swap the rim from another car on the lot is what I was told by the Service Manager or have it fixed. Horrible Service would never go back to the dealer ever again.

"Always A Pleasure"

I a WRX from Patrick in 2009 and a Tribeca in 2011, and have all of my service and maintenance done by their service department for both vehicles. Luke Latham in sales made both purchases absolutely positive experiences. I have recommended him on numerous occasions and wouldn think about buying from anyone else. Brenda Ocasio in service and the rest of the service department is straightforward, accommodating, and helpful with appointment I have.