"Very Good Experience"
Joseph and Avi were very helpful and honest when I came to purchace my ML550. Its great that they offer a waranty and answered all my questions. They were staightforward and made me feel comfortable. They have a nice inventory of quality vehicles. I would recommend Pacific Luxury Motors any time !
"Fist Car Purchasing Process That Was Pretty Great"
It went very smoothly. Joseph and Avi were downright honest with everything. People spend time reviewing if their experience is either really amazing or extremely terrible. Mine was the first.
"Great Purchase"
I purchased a 2007 Mercedes Benz slk350 from Joseph and Mr. Nodel as I wanted to update my 2001 and they had exactly what I was looking for. Joseph was very upfront and communication was constant. We settled on a fair price which included a 3 mo or 3,000 mi warranty. What surprised me the most was they opted to take a personal check in lieu of a credit card due to additional charges and allowed me to take the car 120 miles home and within a few days I had the check covered and funds transferred. Im happy with the transaction and would recommend them to everyone. Fair, honest and trusting company.
"Best Car Purchase Experience Ever"
Last night (Wednesday, 4/1/2015) I purchased a 911 convertible from Joseph and Avi. I scoured the internet the 3 prior weeks for "must haves" (2002 or later Porsche 911 convertible, low miles, reasonable ratio of KBB value/asking price, 1 or 2 previous owners, no accidents, clean CarFax, excellent mechanical condition, no dents, scratches, or tears, and good tires), and some preferences (options, colors, etc.). I created a spreadsheet, reduced the list to the top 5 cars, and ranked them by year, miles, KBB/asking price, etc. On Monday, 3/30 I started looking, beginning with number 1, the car at Pacific Luxury Motors. I live in San Clemente and couldnt leave until rush hour. I called before I left, spoke to Joseph, and told him I wanted to see the Porsche, but may not arrive until closing. He talked to me as though we were friends, and said hed wait for me. I arrived around closing. The car was parked right in front, and looked just like the posted pictures and the description in the ad (cars with beautiful internet pictures and gushing descriptions were often very different than what I saw in person). When I arrived, Joseph walked up to greet me. Avi followed with the keys, handed them to me, told me a few mechanical details about the car (special features, what he knew about service history, the condition of the clutch and brakes, and special issues specific to the model, like the IMS bearing, which had been replaced prophylactically a year ago, and the new clutch). Then he told me to take as long as I liked, hed leave me alone to look at the car. My previous cars were Porsches, so Im pretty knowledgeable and know what to look for. I spent 10 or 15 minutes, liked what I saw, found Avi, and went for a test drive. Loved the car. During the test drive I started to get to know Avi; what a "car nut" he is, how much he knows about them, the cars hes owned, and the cars he still owns (e.g., a triple black modified Porsche 930 "slant"). By the time we got back it was an hour after closing. Although I knew that their asking price was already below low KBB (assuming the car was in "good" condition - Id probably describe it as closer to excellent), I asked about how willing theyd be to negotiate (it doesnt hurt to ask and of course I want the best deal I can get). Avi referred me to Joseph, who looked up my sales tax rate, calculated my final price (including tax, registration, etc.), and then agreed to come down (a little). Then I walked back outside and talked cars with Avi some more. Avi and Joseph are true car guys. They are also perfectionists, and their philosophy seems to be to only sell cars they like, that they believe to be mechanically sound, and that they believe to be a good deal for their customers, as well as themselves. Avi drives all the cars they buy for several days so that if theres a problem that might not be identified by a mechanical inspection alone, hell know about it and fix it - even little aesthetic things. I looked at other cars and grew increasingly convinced that Avi and Josephs was the best deal, the most mechanically sound, the best cared for, etc. I called to tell them I wanted the car, but did not notice if it had a windstop, tools, or owners manual. When I got there (I took the train, then the bus, arrived 4 blocks south of the lot half an hour after closing, and Joseph picked me up). Theyd gotten a windstop (which was absent when they bought the car), detailed the car, and would find me the owners manual. The paperwork was painless. We talked for over an hour. I like them. This morning I discovered that the floor mats are brand new, still wrapped in plastic. They never mentioned them. I have 3 months or 3000 miles to drive the car and tell them about any issue I might find. The next time I need a car, I wont scour the internet. Ill just call Avi and Joseph and tell them what Im looking for.
"I Plan On Comming Back! Excellent Experience."
When I bought my car last week, Joseph was extremely understanding and patient. I asked him questions about a variety of vehicles and he answered them in a manner that showed understanding. Overall, the paperwork was quick and simple, payment was smooth, and they told me everything I needed to know. Mr. Nodels business was the third one I visited. Although I cant remember their names, I remember why I didnt purchase from them; One showed a lack of interest, one kept pushing me for a different, more expensive model, and one seemed to have been angered before I came. Those werent the ways to treat a customer who was willing to drop thousands of dollars on a single item. I have already told a few friends about my experience. They couldnt believe it, their experiences were so horrible and the felt like they have been ripped off. I love family businesses like this one, its just an honest man trying to earn money to support his family. They are the ones with the most experience and I always recommend going to a family business to support citizens like you and I, trying to make a living. I think I am going to stop here, you understand my point. I think a longer review has to be written for a car dealership than a resturaunt. Thanks PLM, I will return one day.
"These Guys Are Great!! I Definitely Will Buy Again"
I was looking for a Lexus 430sc Joseph and Avi had one on their lot. I went in and was allowed to exam the car for as long as I wanted with no pressure. When it came time to take a test drive Joseph gave me the choice of the type of test drive I would like to take. During the test drive he never once made a sales pitch which allowed me experience the car on my own. I totally appreciated his style. Being a women sometime salesman dont take you serious. That did not happen to me here. I was treated with the total respect!!!!! I went back the next day with my husband test drove the car again spent at least 2 hours looking it over. Avi walked my husband through every inch of the car. He addressed our every question and concern. The headrest needed a minor repair he agreed to do it with no issue at all. The follow-up was quick the re install will be done on Saturday. When it came time to buy the car it was a very smooth process. I was pre-approved through my credit union again there was no pressure. I walked out in my own time with a car that I absolutely LOVE!!!! It is in excellent condition. I do mean excellent condition. I will also say every car on the lot seemed to be in the same or similar condition. I will be a customer of theirs going forward. By the way the price was best I could find on the internet. So no complaints their either. I would encourage everyone looking for a used car to at least go by the dealership before you buy. I dont believe you will be disappointed I was not. I can not say enough about Joseph and Avi. In fact I am going to take my other car to their repair shop for servicing.
"Honest Dudes. Fair"
these guys know their cars and they are not imbeciles like the rest of the world. they firmly believe in repeat business and therefore treat the customer fairly and frankly. i pride myself on knowing who is a crook and a swindler. i bought a car from these dudes and they were wonderful. every step of the way. honest and helpful. i havent seen it anywhere else on my search for used cars, so im going back there. and would reccomend them to anyone
"The Only Dealership Worth Going To."
For weeks I went around looking for an honest car dealer to purchase a vehicle from. Before I stopped here, all of the other lots, and I wont say which, treated me like a sack of money. I can tell they wouldnt wait for a single customer. After a couple weeks I was getting tired and almost gave up. I dragged myself to this Josephs lot. I looked around and saw that the vehicles were all priced amazingly well. Almost every vehicle was 500-1000 dollars less than his competition. Obviously, my first instinct is that he was doing something sneaky, but that want the case. I test drove multiple vehicles, and they were all in perfect condition condition. He said he always priced them this way,but nobody ever paid attention. I was treated like a prince. On Wednesday, my boss kept me at work for a couple hours longer than I expected. When I called Joseph of my dilemma, he happily told me that he wait for me. I had a similar situation with a other dealer. Guess what he said? "Come back tomorrow. I open at 9am." So I walk into his office at 10:20ish. He welcomes me with the most heartwarming smile I have ever seen on a dealers face. I knew he was a righteous business man from that moment. Boom, I purchase a car soon after that day. It drove perfectly and I had no problems. I dont know how people ignore the kindest dealer in the area. Months later, my friends car has a problem, I am not sure what time was specifically, since I did not ask. I recommended him to go to Josephs brother, a mechanic. Avi repeated the vehicle for unbelievably cheap. He was actually losing money, Avi said when my friend asked why he charged less than the price of the parts. Avi said he was doing this to try and spread his name. Both of these men are providing their customers with terrific service and kindness. I know who I will go to if I need to buy a new vehicle or if I need a mechanic. If anybody ever asks me if they need a great car for a solid price, I will always tell them" Pacific Luxury Motors. " I will never forget. My experience with this dealer.
"Great Customer Service"
JUST LOOKING FOR MY NEXT PURCHASE BUT DID NOT FIND THE CAR THAT Y WANTED,BUT OVERALL ANSWERED ALL THE QUESTIONS Y HAVE......... THANKS
"Great Buying Experience"
Joseph at Pacific Luxury made my experience of buying a used Audi Convertible a very easy one. Everything was ready for me when I arrived, and I simply had to sign paperwork and drive away. The car had been prepped and was ready to go. I have had no issues with the car at all since my purchase. He went the extra mile and ensured that we had the right navigation disc for the system to work. I would highly recommend Pacific Luxury for a used car purchase, and I would definitely look there first the next time I buy!
"First Time Buyer"
This was my first time buying a car, and while Joseph and Avi do not give a lot of personal attention, I am very pleased with the car I bought. I did a LOT of research online and with test drives trying to find the perfect BMW 128i convertible, and PLM had the best model by far with a great price. Avi replaced two of the tires without hassle. Looking back, they were very straightforward and helpful. My only complaint, as a first-time buyer, is that they did not have the staff to let me test drive as much as I would have liked.
" ***very Friendly- Family Owned Car Dealership+++"
We drove all the way from San Francisco Bay Area to Pacific Luxury Motors in Santa Monica to see the car and it certainly worth the drive. It is a family owned dealership and these brothers really know cars. I first talked to Joseph over the phone and he was very helpful and patient in answering all my questions. I felt very comfortable in making the decision to drive 5 hours to see the car. I have done a fair amount of research on this particular model. In comparison with other dealerships price, PLMs price on this car seems pretty reasonable and it has all the different options Im looking for. Negotiation was short, even had some good laughs listening to Josephs jokes! And we did drove back home with the car we want. We highly recommend Pacific Luxury Motors and have confident that Joseph and his brothers will continue to provide great service and competitive price to their customers!
" ***very Friendly- Family Owned Car Dealership+++"
We drove all the way from San Francisco Bay Area to Pacific Luxury Motors in Santa Monica to see the car and it certainly worth the drive. It is a family owned dealership and these brothers really know cars. I first talked to Joseph over the phone and he was very helpful and patient in answering all my questions. I felt very comfortable in making the decision to drive 5 hours to see the car. I have done a fair amount of research on this particular model. In comparison with other dealerships price, PLMs price on this car seems pretty reasonable and it has all the different options Im looking for. Negotiation was short, even had some good laughs listening to Josephs jokes! And we did drove back home with the car we want. We highly recommend Pacific Luxury Motors and have confident that Joseph and his brothers will continue to provide great service and competitive price to their customers!
"The Best Car Purchase Experience I Have Ever Had."
I purchased a used car from Joseph at Pacific Luxury Motors for my daughters 18th birthday. The experience far exceeded my expectations. Newly single I was hesitant about buying a car on my own. Joseph treated the transaction as if I were a family member. Not only did he give me a great price, he gave the car an extra cleaning and filled it with balloons for my daughters birthday surprise. I came away from the experience with a car my daughter loves, one I am comfortable and happy with and an unexpected warm and satisfying car buying experience. Thank you Joseph.
"Extremely Helpful "
I recently purchased a 2011 Jeep Wrangler from Joseph. The car is in great condition as promised. To complicate matters, I am in Dallas. Joseph was very accomidating. He took the car to the Jeep dealership for them to check it out and he even coordinated pickup with the shipping company. Through the entire process, Joseph was a gem and a man of his word. I would definately do business with them again.
"Excellent Service"
Joseph is honest, friendly, quick to answer all my questions and helped with extra paperwork required for exporting the vehicle to Canada. Very happy with the car. Would buy from Pacific Luxury Motors again.
"Looking For A Used Car"
Joseph was very nice and helpful. Im looking to purchase a used car in the next few weeks and he answered all my questions with honestly and concern. It looks like I will be buying one from them. I was referred here by a friend and than found them online. Eric R
"Excellent "
I bought my Mercedes from Pacific luxury at a very good price and traded in my CLK and got a above fair price for my trade in. At first i didnt understand my sales contract but i went back the next day and it was explained and it really wasnt that mysterious i should have asked before i left the first day. My first review was a bit hesitant but turns out really that wasnt fair i was just not understanding. I had a preapproval from Navy Fed and they just do loans with tradeins kind of weird. Joseph and his brother Javi were super to deal with very honest cars are super clean and top notch condition. I would buy from them again before going anywhere else.
"Jury Is Out Still "
Great service, great car just wondering about my sales contract .. going back to day i left my license there .. will update later.
