"Exceptional Service"

03-25-2017

Im honestly blown away by how dedicated Toyota of Colchester is to their customers. Wayne made me feel valued as a customer and many others worked relentlessly to make the deal go through. They even went above and beyond taking time out of their personal life to brainstorm what it would take for me to purchase my dream vehicle (as I was denied a loan by the bank originally.) Everyone I encountered here was friendly and helpful. I strongly recommend Toyota of Colchester to anyone who is looking to get a good deal!

"Review Of Toyota Of Colchester"

Bryan Flowers was our salesman and he was extremely knowledgeable and pleasant . He showed us the Avalon and all the features. The dealership was great and they treated us with respect. They listened to all of our questions and they gave us a very good deal on the car. We are still learning about the many features of our new car. They followed up and answered any additional questions we had. I highly recommend Toyota of Colchester for anybody shopping for a new or used vehicle. I also recommend Bryan Flowers as your salesman. You will not be disappointed. 

"Car Buying Experience"

I went with my grandmother to trade in my old car and buy my first one from a dealer and it was a great experience! Reggie came outside right away and pulled up a few cars for us based on our interests! He was super helpful and definitely didnt make us feel uncomfortable. Great experience overall especially since we had such a great sales man who helped us get the price we wanted. If you go I definitely suggest making an appointment with him! I needed a couple things fixed on the car after we bought it and he took care of it for us right away.

"Disrespectful Towards Women"

I took the car in for a service and the sales manager lied to me about the services the performed. The service manager made me feel stupid in front of other customers and talked down to me. They didnt fix any of my original car issues and had to go to another dealership to get them resolved. I went their twice and will never again. My husband even called the general manager to discuss the matter and he was not willing to do anything, talking in circles. Typical salesman!! My husband told me he talked to him with respect, must be the fact that I am a women. I gave them two chances and both had the same outcome. WOMEN BEWARE!! They will disrespect you and talk down to you.

"Service Spectacular"

Took my Camry in for an alignment and the service advisor was extremely helpful & nice! I recommend this service department all day long.

"Keeping Rav 4 Safe For Stay At Home Mom"

Very impressed with the service advisors and quick turn around on my RAV4, friendly staff and waiting area was nice to spend an hour with my kids. Thanks!

"Highlander Excellence"

Great experience with my highlander, took care of me very quickly! I will recommend to my friends/family. Thank you!

"Service Of My Rav 4 With John"

John was really helpful and explained in detail the recalls on my Rav 4. I will be back because of him. I drove 40 minutes and passed2 other Toyota dealerships because of my daughters recommendation to go there. She always deals with John. I was very pleased.

"Service Center Disorganized"

Made an appointment for two recalls. The repairs were described on their site...I drove 40 minutes to drop the car off--no parts--no phone call. No more of my business!

"Sienna Special"

I brought my Sienna in to have the motor in the door repaired, they were so knowledgeable and quick to get me an appointment! Its working like new and I will be back for all future repairs.

"Superlative Experience"

02-10-2015

I am so happy that I bought a car at Toyota of Colchester. I went there toward the end of my search, and at that point I pretty much knew I wanted a Prius c and was going to a few dealers to compare their pricing. I hadn’t expected to buy there. Mark was prompt and professional in his phone calls and emails, and upon arriving at the dealership, I could tell right away that Mark and Daniel really cared about selling a car to me (rather than to just some random human). I test-drove on the highway (something I hadn’t done yet) with Daniel, and then we discussed pricing. Although it was evident that I was close to buying a Prius somewhere, they weren’t pressuring even when their number was higher than another dealer’s. I was saying that the difference was too much and that as much as I wanted to buy from them, I’d likely buy elsewhere (I almost felt guilty of this because of their kindness). They ended up beating the other dealer’s price, and I signed right then and took the car home a few days later. They even waited through a snowstorm for me to come in. In the days since my purchase I’ve gotten a follow-up call hoping that I love the Prius (I do), and it makes me thrilled that I bought a car from a dealer I can trust. Thank you!

"Great Service Department"

10-28-2014

We originally shopped for our Sienna at Toyota of Colchester because we lived really close. We have since moved a half hour away and we STILL drive back here to have our minivan serviced. The service department is excellent, accommodating, professional, reasonable and they rarely try to upsell you on anything. All of the customer service people in the service department are excellent, and I have found that Colton, in particular, will really go the extra mile to make sure a customer is satisfied with their experience.

"Great Experience At Toyota Of Colchester"

10-23-2014

From my initial visit to my final visit when I picked up my new car, MIKE CYR, the sales representative, was extremely helpful, pleasant, and knowledgeable. Never did I feel that I was being pushed into buying a car which would have sent me out the door fast. The test drive on my first visit was pleasant due to his kindness. When I got my car, he patiently explained everything about the vehicle. Mike was the primary reason for me buying from Toyota of Colchester. The negotiations and financing process went very smoothly. Jason was helpful with the nuts and bolts of the actual purchase. The car of my choice was found quickly and I had it in my possession the next day. Thank you Mike for all of your help and attention!

"Since The Purchase"

10-20-2014

Since the purchase in May every part of Toyota of Colchester has been excellent.

"Amazing Dealership!!"

10-03-2014

Toyota of Colchester is by far the best dealership that I have worked with. The overall service is outstanding and they treat everyone like family. My sales person named Yommie was excellent in every way. He helped me through the whole process of my purchase and even cut down some balloons from the showroom to give to my son. The General Manager named Chris Antonino was awesome. I purchased a used 4runner and I wanted to add accessories including step bars. He ordered the parts and gave me a loaner car while the bars were being installed. He also came out personally and explained the financing details to me. When a brought the loaner car back to pick up the 4runner, Chris (general manager) was personally assisting in washing and detailing the truck. Toyota of Colchester is managed so professionally and other dealerships should also operate this way. I will be referring everyone interested in purchasing a vehicle to this dealership. Thanks everyone at Toyota of Colchester for a great experience!!

"Untrustworthy Dealer"

03-18-2014

we brought a toyota tacoma from here 2 years ago and the whole underneath has rusted out to the point that it is unsafe to drive.In bringing it to another toyota dealer they told us the only way that it would have rusted out in 2 years time is if they coated over an already rusted frame.We have written a letter to the attorney generals office reporting them for there untruest worthy dealings.We would never buy another vehicle from them and would highly recommend that you think twice about buying any thing from them

"Never Again"

03-11-2014

Never again will I make a purchase from Toyota of Colchester. while looking at the vehicle, the sales rep had absolutely no idea about anything on the vehicle I chose. when asking questions the answers were, "Im not too sure" or he would try to change the subject. they left me sitting at a desk while 4-5 people looked for missing keys for 20 minutes. All of the paperwork and payments were taken care of by Tuesday and they told me they would give a call by close of business on Thursday. Not only was the staff extremely pushy throughout the buying experience, they blatantly lied to me, making me call them to find out when I can get my new-used vehicle. when I called today (Friday) they put me on hold for about 12 minutes before I decided to hang up and call again. the second time I was only put on hold for another 3 minutes. When the sales rep came back to the phone he told me the car wouldnt be ready today... the call they never made was suppose to be to tell me when today (Friday) I can pick it up. when I asked the guy why, he proceeded to tell me they are waiting for parts and detailing it. I went in to look at the car a week ago from today, this should have been done long before. (considering the fact that all the work could have been done by me on jack stands in a half day if need be.) If I wasnt so dead-set on buying that specific model I wouldnt have stuck around; overall an awful buying experience and I will be telling everyone I know, including my sister who is on the market for a new Camry to stay away!

"No Need To Shop Around"

When you find the right vehicle, at the right price, and the right sales experience (no hassles, no pressure), you dont need to shop around. Maybe I could get the same Camry at another dealership a little bit cheaper, but the buying experience was worth all the money. I will recommend this dealership to all my relatives, friends and co-workers. It really is "Like having a dealer in the family"

"Didnt Seem Right"

01-24-2014

I saw their add on cars.com for a 2007 tacoma 6 speed. I get there and it was an automatic. Then i take it for a test drive and the sailsman had zero knowledge on the truck. Next i test drove a tacoma pre runner and i asked the sailsman if it was 4wd and he told me he wasnt sure. I ended up looking it up on my phone at his desk, it was in fact a 2wd truck. Next they told me they would certify the original truck i was looking at, and they would throw on a 7 year/100,000 mile warrenty on a 7 year old vehicle. I asked a freind who works at a toyota dealership if this was possible and he said "no way". So i didnt buy the over priced tacoma. It seemed far to good to be true, and the sailsmen need to study up on their toyoyas so they can make a knowledgable sale.

"Horrible Experance"

12-17-2013

called to have "friend" hold used 4runner had hold tag on it showed me truck tested my trade made me a deal then said it was already sold after 2 hours in snow storm oh and they ran my credit tried to sell anything accept what I wanted horrible dealer

"Id Recommend These Guys To Anyone!"

Well, I did my homework, and it paid off. I shopped the guys in Middletown and Hartford and was left with a bad taste in my mouth. Last on the list was the dealer closest to me...the one who is supposed to be like having a dealer in the family. I called in and got a Sales advisor...Bob Stillman. He know more about the the Prius Plug ins than anyone Id spoken to and took me out for an excellent test drive, showing me each of the drive modes, the Entune stuff and NAV...and we got 132 miles per gallon when I took over the the wheel...I couldnt believe it. So far its the best car weve ever owned. The process was so easy...no negatives about the negotiating. Jim and Mario were very helpful...it really was like having a dealer in the family. Thanks to Toyota of Colchester for making this a great buying decision.

"Excellent Purchase Experience"

09-26-2013

I had the experience to buy my car through Toyota of Colchester. Chris Antinino and Pasha made the sale very easy and conveient. This was my second purchase within 5 years and love the way I was delt. I recommend this dealer to everyone and will send my friends and family to them for their purchase.