"Transmission Flush On My Wifes Mdx"
Very happy with the dealership. Got my wifes transmission flushed there relatively quick. Waiting room had muffins & drinks while I waited. The service advisor Steve P. great customer service Very helpful and knowledgeable this is where my wifes vehicle will be serviced from now on.
"Great Experience"
Great Experience. Great Experience. Great Experience
"First Service"
Made the appointment on short notice and waited for car. Very responsive and quick service department. Had some questions on the gps which staff was quick to help us out with a demo.
"Brakes Went To The Floor And Fluid Leak Under Car."
I called Acura of Peabody service, and spoke with Service Advisor Cynthia Prescott. She advised me not to drive the car, and arranged to have it towed to Acura. I asked her if I could ride with the tow truck and she said it would be OK. While being checked in and filling out loaner car paperwork, the Service Dispatcher had my car brought inside and put it up on a lift. Cynthia brought me out to the service area to look under car. The Leak was coming from rusted brake lines. I took the loaner car and went home. Cynthia called me later that afternoon with a full report of recommendations. I agreed to do all the safety items and also several maintenance things. Parts were ordered over night, and working began the next day. Cynthia called me when work was completed & cleaned, and I picked up car. "This was a bad situation turned good." Now my wife (who drives this car), feels Safe & Sound!
"Great Service"
The service team is experienced and focused on a positive customer experience. Ive developed good rapport with the team who understands the car and provides personalized recommendations. The service team is my primary reason for selecting this dealership.
"Easy In/ Easy Out"
Nice place to buy a car and have it serviced Almost does not feel like a dearlership except for the usual, "Let me speak to my boss about that request" Thats just the MO for all dearlerships
"A Great Dealership & A Terrific Salesman"
I’ve purchased four Acura vehicles from this dealership and I am obviously very pleased with the experience. David Hepworth is a terrific sales rep and the dealership also is fantastic.
"I Always Use Peabody Acura For Service"
As always, things were easy peasy as always with my B1 service. I Always come back because of the ease of booking an appointment online and ability to just chill and get work done in one of your offices upstairs, which doesnt really take a long time. Their service prices are comparable to any regular service garage, and I get the comfort knowing they know my car.
"Acura Peabody"
Its not often I get excited about an oil change, but after the service I received from Ben & team at Acura Peabody, I cant wait to go back! When I arrived at Acura for an oil change, I seized the opportunity to ask Ben a myriad of questions about my car. He quickly addressed my questions and concerns, and helped me understand the services necessary to keeping my car running smoothly. Ben was hospitable, knowledgeable, and welcoming--and he never tried to sell me anything I didnt need. Ben is a true asset to the team at Acura Peabody, and I would recommend this place to anyone! Thank you for your help!
"Amazing Customer Service"
I bought a car here last year. I have had most of my repairs and service done here. Even though I live so close to Acura of Boston, I drive the 45 minute to Acura of Peabody. Acura of Peabody has better facilities and exceptional customer service. Holly OConnor is my favorite person to deal with and she will have you in and out in a loaner quickly. Some Acura dealerships fall short in providing the level of service and amenities expected from a luxury car brand. This dealership meets those high standards. I always leave Acura Peabody happy and would definitely buy my next car from them as well.
"Ellen From Cape Cod"
Excellent service from financing, trade in, registrTion transfer, and car explanation. Would highly recommend this dealer.
"One Of The Best Places To Go For Service"
I regularly have my Acura TSX serviced here, and now also my RDX. Ive never been dissatisfied or disappointed. After I had my TSX serviced I noticed the service technician bolted my washer fluid resivoir for me, it was loose since I purchased the vehicle and to me its the little things that matter most, and their attention to detail is top notch. I usually work with my service advisor Rick and he is always very courteous and friendly, my TSX had an issue with the A/C and Rick was able to keep me within my budget for the fix, I was also very pleased with the courtesy vehicle I was able to use while mine was in the shop. Ill definitely be coming back and hopefully to Ill be able to use a new 2018 TLX next time :-)
"Much Better Than Acura Of Boston"
In and out in about 10 minutes with a loaner. Cant get much quicker. Very impressed.
"Acura Rdx"
Super service. Quick, with very knowledgeable supervise. Very courteous, and super efficent. Explained the re Air work. Could not have been happier and more satisfied.
"Great Job"
Called that morning for a problem with our vehicle and they got us in that same day and fixed the problem. Great job.
"Excellent As Always"
Ive been working with Holly in service for quite some time. She is knowledgeable; a pleasure to work with; does an excellent job of explaining the work and my options; and is very cooperative in working with whatever scheduling issues I might have. Couldnt recommend her more!
"Purchase Of Tsx Upon Expiration Of 3- Year Lease"
Very recent expiration of my leased 2014 Acura TSX took place whereupon I proceeded with purchase of the automobile. The entire process was initiated by my personal sales associate James Mazzarini and finance manager Vanessa Richards about one month ago and concluded by Wilfredo DeMarco in Vanessas absence. Recommendations and options were explained very thoroughly by all parties and assistance given in completing necessary paperwork, transfer of registration plate ,inspection, etc.My wife and I were highly impressed and made confident by the full operation of this process.I look forward to continue driving my Acura, the third such brand I have owned in the past 25 years.
"Simple Fix"
Pleasant and professional staff, comfortable waiting area & timely service.
"You Guys Forgot To Add Oil Change Coupon"
Acura of Peabody is the best dealership in Massachusetts
"Great Service And Accommodations."
I like to go there just to get work done in their private offices while my car is being serviced. Ive leased a car with them for the last 12 years.
"Easy Experience. Fabulous, Focused Salesman"
My husband and I visited Acura of Peabody this week to test drive the RDX for me. Steven Ashe was available to help us. He is exceptionately knowledgeable about the SUV. He explained the features to us. No hard sale. He clearly believes in the value of the Acura brand. I hate buying cars and he made it so EASY. He is professional, kind and intelligent. We will certainly seek him out when we look for another Acura. THANK YOU, Steven.
"Mdx Owner"
Great place to buy a car and great service. They took the time to really understand my buying needs and help my finance the car as well .
"Rdx Service A And Maintenance"
Excellent service, very professional. Facilities are very pleasant.
"Excellent Experience"
I have had many cars and sat at so many dealerships. These guys are just the best. No other way to put it!
"Recall - Awesome Experience"
I am new to this dealership but I absolutely love it and will definitely be making the trip to this dealership in the future. I live in Boston and travelled to this location due to the amazing reviews. My TSX recently had the airbag recall. I called this dealership and I had an appointment the next morning. It took less than 90 minutes to repair along with a complimentary wash, vacuum and service check. The staff is friendly and there was plenty of complimentary breakfast items to choose from along with a tv which made the time go by fast!
"Retired Businessman"
Having been a customer for many years, the dealership has never disappointed us, and, they did not this time. Our work was done as promised and at a price we felt was an excellent value.
"A+ All Around"
I have bringing my MDX for regular maintenance to his location since I purchased it last summer. All my experiences have been great, service advisers are very polite and knowledgable techs do an amazing job as well.
"Excellent Experience Buying At Acura Of Peabody"
We were treated professionally by Tom Roe our salesperson. Things went very smoothly and it was a pleasant experience. Tom knows the car very well and can explain all the features and options in a simple way.
"Great Dealer - Excellent Sales Rep"
I worked with Jim and he is the best sales rep ever! If you want a low pressure very comfortable sales experience I implore you to visit Acura of Peabody and ask for Jim. These guys rock!
"Review Of Long-term Customer Of Acura Of Peabody"
Excellent facility and service operation.Outstanding customer attention, many high quality features. Main criticism is that services are relatively expensive.
"Great Service"
Great service - great people and very accommodating
"Would Recommend"
They do a great job from customer service through repairs. Sometimes it takes longer than anticipated, and sometimes they hit you with a big expensive list of recommended repairs that can feel overwhelming. But they are thorough and I would recommend them.
"Great Service"
Holly on the service team made my experience enjoyable. Keep up the great work!
"A Very Good Buying Experience Thanks To Ted Poulos"
I previously owned a MDX I love the sturdiness of this vehicle and how comfortable I felt driving it and wanted the same in my next purchase. I came across the RDX which was a smaller version, I wasnt sure that I would like it , but once I got behind the wheel the fit was just right. I had a great experience with Ted Poulos a wonderful gentleman and a pleasure to work with he was very friendly and professional. He was very informative really took the time to explain everything and made sure that I got into a vehicle that I really wanted. This was a very pleasant buying experience.
"Routine Service"
Fast, courteous service. Routine oil change and tire rotation. Completed on time as promised.
"Nice Service"
Prompt helpful staff. Nice service. Every time feels like I am driving a new vehicle after the service. Great class of vehicles and tremendous dealership
"Missus"
Ive been an Acura owner for 17 years ....always happy with my interactions in Peabody. My husband and daughter are happy Acura owners as well
"Great Buying Experience"
When I called to see if the used vehicle found on cars.com was available for a test drive, not only did Norm say it was, but it was also moved to the front for easy accessibility to see and test drive before I arrived. Impressive especially compared to experiences the same weekend at other dealers. The price listed was fair based on others for sale in the area & the price didnt include certain conditions or increase once there unlike at other dealers with listings. The price offered for my trade in was also in line with what others offered and KBB. Steve A. was the sales person who worked with me. He paid attention to the details & answered all of my questions throughout the process & seemed to truly care to provide quality customer service. Vanessa handled the paperwork and also was informative & upfront throughout the process providing great customer service. Overall, from the first call inquiring about the vehicle to picking it up, it was a great buying experience!
"Review Of Acura - Peabody"
We worked with Thad and our experience was great! I was not the easiest customer in the world, as I had an exact color combo and package I was looking for and I had no 2nd choice. And Thad was able to come thru and find it for me in a 2016 for almost exactly what I was looking to pay! We LOVE the car, I LOVE driving it, riding in it and mostly my 3 year old is OVER THE MOON with the entertainment package. Great dealership, great experience and great cars!
"Excellent Customer Service."
I have owned so many cars and up until now couldnt find a better customer service than the Acura of Peabody. The lady that helped me, Cynthia, this time and all the times before is just wonderful. I dont believe you can fiend someone with a bigger smile and more professionalism. Honestly, you get treated like family and they fix your car as of it was their own. Thats how I feel.
"Excellence In The Customer Experience"
We purchased our Certified Pre-Owned MDX from Acura of Peabody. Our salesman, Ted, was a pleasure to deal with. We left there, not only with a new vehicle, but with a new friend! Minor details were addressed immediately, and to our satisfaction. Ted strived to meet our every need and desire, (including snacks). He also followed up with us after the sale to be sure we were happy. Ara, the business manager, also strived to make sure we were well informed of our options in financing, warranties, etc. Both gentleman were warm, friendly and professional. This was our third purchase from Acura Peabody and we wont hesitate to buy from them again.
"Great Experience"
I was interested in an MDX and was coming just about 80 miles away. I worked with Steven whom was such a pleasure to work with, not only did he keep me informed of the vehicles I was interested in but genuinely cared. Our buying experience was GREAT! Steven was caring, so knowledgeable about the vehicle and didnt treat us like just another sale. He went over and beyond what I expected. I would recommend Acura of Peabody to all my family and friends and to especially work with Steven!
"2016 Mdx Lease"
When to get a lease the customer service experience was excellent. Willfredo did a great job.
"Returning Customer"
Ive leased from this dealership twice. Each time Mike Doherty explained the process to me and was able to get me an excellent deal. Hes patient , down-to-earth and honest. The dealership was also pretty excellent in that they were all very friendly and accomodating. Zach, Ira, Vanesa.... are all good people. I highly recommend buying or leasing ur car here.¿
"Excellent Experience"
The whole buying process was a pleasure from start to finish.
"Great Service, Was A Pleasure To Buy A Pre-owned"
After leaving another Acura dealership, it was very refreshing to come here! Very professional, informative sales person (Steve is awesome!). I bought a certified pre-owned Acura, and the dealership did a beautiful job preparing it for sale, it feels like a new car! They are very fair about pricing, competitive in the market. I highly recommend them!
"Lyon-waugh Acura Of Peabody"
Just purchased a 2016 Acura RDX so its too early to review car performance, but the buying process was excellent. Our Sales Specialist, Steven Ashe, was outstanding...extremely knowledgeable, friendly and to the point. He made the buying experience a pleasure. I have also used Acura of Peabody for service on my older Acura and have had excellent service experience for many years. For anyone shopping for an Acura in the Boston area I would highly recommend Acura of Peabody for both new/used car purchase and for service. D. P. Mullin
"Great Service"
Service was good, however Internet access was inadequate.
"Great Service And Helpful Staff"
The staff was overall very helpful and eager to find the right car for me!
"Outstanding Customer Service"
Knowledgeable, helpful, courteous sales staff. This was a very pleasant buying experience with no haggling about purchase price. We would highly recommend this business.
