"Wooohooo!"
10-26-2017
I am a first time buyer and it was very stressful looking for the perfect car for me. UNTILL! I saw the Honda commercial. I was let me go see what Honda at downtown is all about. I met Mili. She was awesome. She showed me the cars and gave me details about the cars. When i had questions she answered them even though somethimes i think i asked the same question again and again But beacuse it was such a great deal. She was never pushy about the sale.. I told her what i needed and what my budget was.. She showed me my options and Bing! Bing! Bing! The bell went and Wooohooo! I went with my new 2017 Honda civic LX. I am suppers happy and in love with my car and would gladly recomend friends and family to meet up with Mili and Downtown Honda.
"Good Deal And Good Customer Service¿"
10-26-2017
They offered me a good deal and good customer service. I am extremely happy with my new car and the Honda of downtown Los Angeles. Ivan was the one who helped me with all the process with the best customer service. Thank you Ivan!!! I will definitely recommend my friends.
"My Good Experience"
10-21-2017
GOD was taking us to another level by getting this Honda ,I believe so,it was great to make this deal,thanks to all that helped us to go all the way until the deal was done, thanks ,and of course first all ,thanks to Karen Ramirez , great and excellent service, GOD allowed it and He is going to help us until the last payment, THANK YOU JESUS.
"Great Experience At Honda Of Downtown La!"
10-17-2017
The whole car buying / leasing experience can be pretty daunting but Karen Ramirez at Honda of Downtown LA made the whole experience easy and she really took the time to make sure I got the right car at the right price. Great service! I look forward to making Honda of Downtown my go to place for more accessories and tune-ups! Thanks Karen!
"Great Service!"
10-17-2017
Patient and very detailed when explaining the features of the vehicles
"New Car Shopping"
10-17-2017
This was one of the best dealer ships. Carlos and Van made sure i was given a car with all the criterias I requested the manager personally made sure my process was fast and smooth and set up everything for me perfectly.
"New Car"
10-12-2017
This was my absolute best experience with Joe and his team purchasing a new car. No one was pushy and everyone was knowledgeable and helpful and I would recommend anyone going to this dealership when they are ready to purchase their new car.
"Honda Of La"
07-30-2017
Daniel Carrera helped me out so much! I walked out with better deal than expected and thanks to him!!! Look for him, if you decide to buy a car.
"Civic"
Was great experience and helpful sales representative josh and his manager were really helpful helped me getting my car best experience ever will recommend to friends to come great environment and can see how they are really working to help you out in starting to build your credit and help you in what best works with your budget love it Im leaving happy
"Car Buying Experience"
Iván made my experience ver y easy i strongly reccomend anyone who likes great servkce to Honda of downtown los angeles
"New Car!"
I really love the service here very friendly people lots of great opportunities. I suggest when coming to this Honda dealership to ask for Joshua Velasquez he help me buy my very first personal car Im very satisfied with his work
"Would Not Recommend"
I went into this dealership hoping to leave in a used car, but instead I found myself in a place where the people who worked there made it clear they did not care to be selling. The sales person was not trying or even looked like he cared to be doing his job. This made me lose confidence in purchasing a car. If this person didnt care to be there, why would they even care about making this a smooth process for me. I informed the salesman of my budget and need to stick to it, which was a completely fair offer considering invoice price and holdbacks, but was simply addressed with a smirk. Well, thats a great way to make me feel even more confident and great about my possible purchase. I understand they are there to sell, but a little courtesy is much appreciated. I would not recommend coming to this place. Take your money elsewhere, where they will at least treat you with a little courtesy.
"Bad Job"
November 2016 I took my car in for service to fix a power steering fluid leak. Spent OVER $400 to replace the pump (as they said this was where the leak is coming from) one month later its still leaking. Ive refilled my power steering fluid once already. Took it back early December 2016 and they told me I need to replace a $5 rubber "O" ring on the high hoes. They couldnt replace it because it wasnt in stock at the time. Talk about a complete waste of time. Paid over $400 to still have the same problem. THUMBS DOWN! Mind you I work in the valley and the commute is not the best.
"No Reply"
I wrote to them requesting a CarFax for a CPO vehicle. They did not get the CarFax for me and instead gave me the run around. It was a waste of time. They did not focus on my request and instead they talked about something else. Their main goal is to only get information from you and getting you to come to the dealership.
"Great Buying Experience! Deserved 100 Stars!"
Went to at least 6 different honda dealership and got a great offer with 2 of them. Then i called honda downtown and spoke to A sales person name David Choi. This guy is awesome! I told him what Im looking for and the deal i wanted and he asked me to come by and see him and he said that i wont be disappointed! The guy actually came to work on his day off just to meet us. He gave me the deal i cant resist! But, i didnt stop there and ask david if i can speak to his sales manager Mr. Dan Gene! Man, Dan is A great guy and so easy to talk to! He gave us even lower out the door price and gave us everything i wanted in the car more than i expected! Even the other honda sales manager cant compete with the price so We came home with 2017 The Accord EX-L! Mr. Dan Gene gave us his personal cell number just incase we run into some problem with the car! We will definitely come back to see these guys this November so we can get better deal again on the pilot we are planning on getting! I highly Recommend this dealership! They took really good care of us! 5 Stars!
"Great Service, Customer Oriented. "
11-24-2014
Your service agent, Juan Salazar, was very friendly and courteous. He went out of his way to take care of all my and my cars needs.
"Ask For Juan!"
11-18-2014
I like brining my CRV to Honda of DTLA because of Juans excellent customer service. I know that when I bring my car to him I can trust him to service my vehicle for an honest price and with excellent quality. Juan is extremely professional, takes time to listen to my concerns and provides outstanding service.
"Poor Sales Management"
11-17-2014
I contacted them by phone and e-mail, and by internet chat. They had a car I wanted. They had an asking price. I made them an offer. Their internet site had a place to make an offer. They did not counter the offer with nothing else except list price and then ignored my inquiries. I have since purchased from another accommodating dealer. After I bought the other car at a very good price, I looked up the car I was interested in at their dealership and saw they still had it in stock. No recommendation from me for their sales department. Their sales manager, when I talked to those that answered the phone, stated that "He is busy, hell call you when he is free." He/she never called, must be nice to be so successful and "not free" that you dont need to negotiate with customers and even respond with a phone call.
"Great Service Nice People"
11-06-2014
all I want to say is the 3 guys that help me out and where very nice and gave me a great deal on my 2015 Honda Accord are Paul, Johnny, & Armando Reyes the Finance Manager they where all very good I sure will recommend Paul or Johnny to my friends and family when they are ready to buy a new Honda thanks guys you guys are the best :)
"Thank You Honda Of Downtown Los Angeles !"
11-03-2014
I felt like what was important to me was also important to the dealership. They really put my deal together in a way that was affordable for me.
"My Excellent Experience @ Honda La"
11-04-2014
The Service Advisor, Juan Salazar, was superbly organized and very courteous. He had made sure the recall part was at the dealership and ready for installation. Mr. Salazar also informed me that the technician had spotted an additional problem with my vehicle and Mr. Salazar explained the seriousness of the matter. Based on his knowledge i authorized the additional repair.
"Great Service"
11-04-2014
Everything went well and so fast thats what i like they treat us so good very friendly thank you Honda dealer of downtown LA .
"Great Place To Buy A Car"
11-04-2014
I worked with Walter and Saleen (if thats how you spell his name, dont have his card at the moment) and they were great guys! Got me the car I wanted and worked around what I needed. Did what they could for me and more! I got pizza, come on man, pizza!
"Over All Great Service. "
10-31-2014
Customer Rep. was extremely friendly, knew what she was talking about. Had in and out with in an hour. Great service.
"Awesome Vehicle Exchange Experience"
10-29-2014
Entire staff was friendly and sociable. The reps that I worked with genuinely worked with me to get me the deal I wanted without all the fluff, which is something I really appreciated.
"Best Car Buying Experience Ever"
11-03-2014
Scott Goldner and the rest of the team who helped me (Sailyn & Albert) were so amazing every step of the way. I came to Downtown Los Angeles Honda after a horrible experience at Honda of Hollywood and there was a night and day difference between the two dealerships in regards to the entire experience. I had researched the 2015 Honda Fit for 2 months and Scott was the first salesman who knew more about the car than I did, and I had visited 5 other dealerships before coming to Downtown LA Honda! I was so impressed by Scott and both he and Sailyn put me completely at ease throughout the whole process. When Sailyn told me that they couldnt get me the exact Fit that I wanted, he told me he would crunch the numbers and try to get me the higher model Fit for the same deal I had before. I wasnt so sure, but then he showed me the deal he could do and I was blown away by how close it was to my original deal. He didnt pressure me whatsoever and I really felt that both Sailyn and Scott had my best interest at heart and that this wasnt just about selling a car for them. I really really appreciated the amount of careful detail that went into helping me have an amazing experience at Honda of Downtown Los Angeles. The location is great, every single person I met was very courteous and nice. I will absolutely be back for service and when Im ready to get a new car. Ive already referred a few friends as well! Thank you so much again for everything, you really made my car buying experience a happy one!
"Convenient, Quick Service"
10-27-2014
I was advised as to the best service options for my vehicle at its current mileage. When I asked whether I needed certain services, I was told directly whether it was needed or not.
"Friendly Helpful Staff"
10-20-2014
While I arrived at service during a busy period on Saturday afternoon, I was helped by a woman (I dont remember her name) who took my info and service request (simple oil change and maintenance). I explained I had only two and half hours of time and asked if I could make it. She assured me I had plenty of time and the service would only take a little less than an hour. I was with my son and sure enough, as promised, my car was ready. She was very sweet, kind and very friendly. I felt at home and she was genuinely concerned for me and my car. It would be a great pleasure to come back to a friendly familiar face again.
"Honda Downtown"
10-20-2014
I had a great experience! Everyone was incredibly friendly and helpful. I had my last-minute repairs done in a very timely manner.
"Great Service, Great Team To Work With"
10-15-2014
Everyone I spoke to at Honda of Los Angeles were upbeat, friendly and knowledgeable; from Jasmine, who answered the phone, to the sales managers Liz and Jessie, to Sailyn who worked with me on the sale of my new 2015 Honda Fit EX, and Tanya in finance. I was in a car accident, which left me with a totaled car. I was rattled and stressed about about being in the accident, as well as figuring out how to replace my old car. Up until now I had never purchased a brand new car. I was dreading the car buying process. Honda of LA DTLA made it way less painless than I anticipated. Everyone was supportive, and patient with my endless number of questions. My experience with Honda was awesome. I love my new car!
"Excellent Service"
10-14-2014
Everyone is super nice, they complete tasks quickly and efficiently, they communicate well with how much longer it will take to work on your car, and everyone seems to be working with urgency, which I appreciate.
"Awesome Service. Incredible Staff."
10-14-2014
Juan Salazar is the best service advisor, ever. He is kind, helpful, quick, with excellent listening skills and my car is extremely well taken care of and serviced thanks to him and excellent technicians.
"Great Service "
10-09-2014
Ivan was very kind and accommodating he even bought me subway for lunch after spending several hours in the dealership!
"Great Customer Service"
10-06-2014
I went in for an oil change by myself and I thought it was going to be difficult getting everything prepared but it was a rather pleasant and easy visit. Loved the customer service!
"Extremely Customer Friendly"
10-01-2014
Sales people really help you with your budget. They are more on the customers needs that their own commision needs. They give you a very good and affordable deal. They dont force you to do something just to make a sale.
"Great Service"
09-30-2014
Scheduled an appointment the same day and, was completed in one hour. I was helped right way as i arrived. This i appreciate the most.
"Oil Change"
09-23-2014
The woman who helped me initially was very friendly and helpful. She also checked in on me while I was waiting for the shuttle.
"Great Sales Team"
09-23-2014
friendly staff who understood we didnt want to spend out entire day in the dealership so were quick to expedite the process. Great pricing and choice of cars
"Easy And Quick Appoinments On-line!"
09-02-2014
So easy to make an appointment on-line, quick and friendly service. I have never been disappointed since I started taking my car there.
"Free Conversation"
08-29-2014
No pressure at all from the dealer even when I finally chose LX instead of Sports which used to be what I want.
"Excellent Service "
09-02-2014
Juan Salazar and John his manager were interested in helping me out and not just treated me like another customer they took the time to test drive the car with me and find the problem and the solution Im very pleased with them both
"Excellent Customer Service (first Experience)"
08-28-2014
Hassle free service. The service adviser took care of MPP (car care service) and save a lot of time for me.
"Excellent Service"
09-02-2014
I brought in my 2006 Accord Hybrid for a new hybrid battery, oil change and rear brakes. Service was done promptly and car was ready upon my return from New York, as requested. My service coordinator, Emily, did an excellent job and kept me regularly informed of progress and status while I was traveling.
"Great Service"
Everyone we worked with, from sales associates, finance, parts, and service, listened to what I wanted and didnt try to sell me more than I wanted. Until I just happened to walk in to this dealership, I had no idea how competitively Honda cars are priced, and I ended up purchasing a car! The sales person, Troy Watkins, took the time to show me several cars and also allowed me to test drive several. I never felt pressured to buy, and truly felt like I was being heard. Jaime in finance went out of his way to get the best deal for me. This is the first time I have ever felt like a dealership tried to do this.
"Love Our Odyssey!"
08-25-2014
Ignacio was an efficient pleasant young man who assisted me quickly through the process. He was very knowledgeable about the features on the car. Id recommend him to others. Ann the finance manager was great also. Beat my credit union interest rate. Thanks ann!
"Great Visit Recently "
08-20-2014
This past experience was great because the gentleman I worked with provided me with the most exceptional and personal customer service. Prior to that, my experience starting with shopping for the car all the way to the actual purchase was horrible and I hesitated coming back to get my car fixed.
"Honda Service Department Are Excellent!"
08-11-2014
All the staff and management at the Service Department are courteous and very accommodating. They are one of the many reasons why I keep coming back here for the services of my 2 Honda Fit and CRV. They always do an excellent service!
"Great Service, Quick And Easy"
08-05-2014
It was very quick, easy, and convenient! The dealership was well kept, and the person helping me was very friendly!
"Great Service"
08-05-2014
I really enjoyed the service at the DTLA honda. Juan Salazar was veryyyyy helpful. I will definetly be going back to Juan whenever I need service to my car.
"Excellent Service "
07-31-2014
The guy that signed me up for the service was very helpful and answered all my questioned with professionalism and ease.
