"Untrustworthy Salesperson"
Horrible experience that Im paying for now! Was told they would take car of the rest of my parents from old lease and reassured multiple times ! Now my credit has been affected because I was told I missed multiple payments from old dealership and Nissan didnt pay ! After trying to call Nissan many times and never get someone on the phone or a call back , I am extremely disappointed !
"Worst Experience"
Today I had scheduled appointment for oil change waited 90 minutes but nobody bothered to service vehicle as I already paid for service hence nobody bothered to change oil customer service representative RAY was rude and disrespectful
"Excellent Service"
I bought a car from Kyle Price at the end of the summer and forgot to leave a review. But I just went back to get a second car key and received great service AGAIN, so I was reminded to finally write something. The day I bought my car I walked in and was welcomed by Kyle who was super nice and down-to-earth and not pushy in the least. It was an easy purchase because the exact used car I was looking for was on the lot, so it was kind of a no-brainer. But it was the end of the day and even though there was tons of paperwork for the purchase and the loan, new plates, insurance, etc., the process was so incredibly smooth and I left my old car and drove out with my new one within a couple of hours. It honestly was the easiest and most pleasant car buying experience Ive ever had. I had to email Kyle for a couple of things since and he was always very responsive and super nice. I just had to go back to get a second key made and some minor work (like a new brake light) and that was also a very nice experience. Everyone Ive encountered at the dealership has been incredibly friendly and willing to work with me. I would highly recommend them and particularly Kyle.
"Shop Elsewhere!!!"
Absolute horrible service. Felt very uncomfortable with the way the staff was treating me, as if my presence there did not matter to them in the least bit. Told me they were "too busy" to answer my questions because it was a Saturday. Do yourself a favor and drive to a Nissan dealership in Nassau county before you spend your time with these folks.
"The Salesmen Have A Lot Of Patience !"
Thanks to Troy , Mike Puleo and Mike Trotta for all there patience I was able to work with them to get I wanted the inventory is large. Im very happy & Satisfied with my new Hydundai Elantra! Thanks for all time u spent with me! They did a great job!
"John T"
just got a used nissan titan from riverhead nissan sales pearson was helpfull in all aspects of transaction answerd all of my questions and made experiance as easy as possible
"Great Car"
06-17-2016
Got a great car with the help of a terrific sales lady, Ana Lopez. Recommend her to anyone looking to buy a car. Professional service.
"Great Service"
Great place to get your car repaired and they are RepairPal Certified. Its a win-win. I will be back soon.
"Love This Place!"
I got a good estimate for brakes on Cars.com (RepairPal). This dealership was "Certified". I understand why. The price was fair and the service was great. I will be back!
"So Happy"
I brought my Altima here for the first time for service after finding the dealership through RepairPal. Everybody treated me great. I will come back again.
"Service Department Is The Worst. Stay Away."
Dropped car off for simple oil change at 8:30 am as instructed. Called multiple times to check on status---no answer. Arrived back at dealership 5 hours later and car was not touched. No apology was offered. All I got was a stupid look of surprise and indignation as to why i would be upset. Eight months ago had problem with vehicle and asked for loaner vehicle while it was being looked at so I could get to work. No vehicles available but was told they would call when one was available. Im still waiting for the call 8 months later. No idea on customer relations. Mechanics are fine, front desk---terrible. Stay away.
"Nissan Rogue"
I recently purchased a 2012 Nissan rogue, from riverhead hyundai with a lot of issues and due to my low credit score all of the issues cannot be fixed. The vehicle was not properly checked before I picked it up. I have yet to receive the title for this particular vehicle. Really dont understand why my credit score has to do with the vehicle getting the dents fixed when I didnt dent the vehicle.
"Never Made It To The Dealership"
04-07-2015
I called this dealership looking to purchase a 2014 f250 truck. I live two hours away and explained that I had a trade in. I spoke with Paris first. I asked if they could give me a low ball figure for my trade in prior to taking the trip. She said its not a problem and I should have the numbers by the end of the day. I waited two days and called her. She stated she was surprised no one had gotten back to me. She promise she would call back immediately. After another day I did not receive a call. I called the dealership again and spoke with Kyle. He apologized and said he would get back to me. I did not receive a call. I then left a message with the manager Mike and again did not receive a call or email. This dealership needs to work on its customer service. I really wanted to purchase this vehicle. -Tim
"Susan From Manorville"
01-28-2015
I purchased a new 2012 hybrid sonata late spring of 2013. I was told and according to the sticker sticker I would be getting upwards of 38 highway miles to the gallon, I was getting 26 to 28 mtg,the same as my 2006 Toyota Camry. When i told the service manager about this he told me it was the gas I was getting in riverhead, I dont live or work in riverhead, I dont by gas there either. He also told me that the digital readout of miles per gallon is crap and I shoud calculate the miles per gallon "old school". There was a situation with hyundais hybrids and were giving customers who purchased their hybrids gas cards to make up the difference in gas savings they were receiving but onlynif you purchased the car before November 2012, so I am not eligible for any savings. I paid extra for their hybrid for nothing, no one would hrlp me not even their customer service number. I wasted a lot of time calling and arguing with them, no one cared. I told the saleswere not getting the car handled terrible in the snow and he told me the tires are not ment for our weather. I now need new tires, I have had this car for 18 months! BUYER BEWARE AND AVOID THIS DEALER. AM WRITING THIS KNOW BECAUSE THEY SENT ME A POSTCARD TO TRADE IT IN.
"Great Dealership And Service Dept"
11-18-2014
Loaner car ready for my service date and Donna was extremely professional and gave me updates on the vehicle as if it was going to be ready I dont live close to the dealer but missy on getting mY car serviced so its worth the drive to your service dept
"Could Not Have Been Easier Or More Pleasant"
11-18-2014
From my first phone contact (Kristin) to my time with Wayne the experience was excellent. I hadnt really intended to buy a Hyundai but there was something about the call from Kfistin that made me decide to give a look. Wayne was helpful and really made buying a new car an easy experience.
"Fast Reliable Service"
11-11-2014
sales and especially service front desk personnel always polite .ready to answer any needs or questions I may have quick oil change . is a great time savor and I feel secure knowing riverhead Nissan is so dependable sincerely JOE CAULFIELD. PS DRIVING MY THIRD NISSAN 2014 MAX
"Great Service And Very Clean"
11-05-2014
Donna in the service department always greets us with a smile and is always very nice and takes care of us in a very professional manner and explains everything that is wrong and what my vehicle needs
"Great Service - Incredible Staff!"
11-03-2014
Friendliness and professionalism of the staff - they are always informative and helpful. Especially would like to acknowledge Donna at the desk in the service department. I have been going there for years and have always had the pleasure of her knowledge and help. They are truly the best.
"Efficient Service"
11-03-2014
My salesperson, Sonny, was informative, listened to what I was interested in and was extremely effecient in getting me into my new car.
"Everyone Smiles-very Helpful-efficient-pleasant"
10-27-2014
from Paris who answered all my questions on the phone before I even came into Nissan-other dealers did not bother to answer my questions "come in, well talk" dont have that kind of time-to now getting serviced - everyone is very pleasant, efficient and helpful.
"Extra Nice!"
10-30-2014
Vinney my salesman did not pressure me, he pointed out special features in the car and was a pleasure throughout the entire process. John in financing was extra nice and answered all my questions.
"Great Service Department"
10-21-2014
The fact that my appointment was later on in the day, I showed up early bc my plans had changed and they were able to accommodate me with no problem!
"Great Service "
10-17-2014
I loved how everything was very clear to me in the beggining. The clarity of every aspect was very helpful to make a decision.
"Hyunadai Experience"
10-14-2014
I was told in detail what was going to be done before it was finished and explained the cost before I was shocked at an exuberant amount(which I wasnt).I would go back and tell others also.Very friendly staff and clean and comfortable waiting area.
"Recall Service"
10-13-2014
The recall service was done within 40 minutes while I waited. The service employee was pleasant and professional. The service area was comfortable with a self-serve coffee area.
"Riverhead Nissan The Best"
10-13-2014
Everyone was helpful, from Sonny my salseman to Brain and Francis the mangers to the guys in the back working on getting my car ready! Very pleased with my 3rd time leasing with Riverhead Nissan
"Riverhead Nissan Service Department"
10-07-2014
Very professional and courteous. Work was performed and explained and they worked very well with my insurance company throughout the process. Excellent service department!
"Unauthorized Credit Check.... Dont Trust Them !!"
09-29-2014
Went to this sorry company to look at a truck. They ran my credit through 7 different banks with out permission. My credit score DROPPED 64 points because of this. Also called dealer 6 times and they never had the courtesy to call back.
"Attention To Details"
09-25-2014
I like that Jason remembers little details from my previous service visits. May seem insignificant to some people but means a lot to me.
"Great Service, Nice People"
09-29-2014
Everything was nice and quick. People are so nice. Getting my bill stamped for a free car wash was great. Thank you Riverhead Nissan. An Attaboy to Donna Harrison.
"A Great Overall Experience"
09-29-2014
I purchased a 2014 Nissan Murano from the Riverhead Dealership. Aside from the quality of the car, and the great price. I can sum up what I liked about the experience in two words, "the salesperson", Ms. Marlene Rodrigueuz. Ms. Rodriguez was very professional, pleasant, engaging, laid-back and accommodating. There was no pressure sales pitches regarding the car, and or any accessories. She was very knowledgeable about the product, the dealership, and confident and reassuring regarding the ongoing customer service that I would receive from Riverhead Nissan. Customers come in all shapes and sizes, and whats important to them varies from person to person. For some the price is the most important, for others its the experience and how they are treated, for myself is both. I am very satisfied with th price I paid for the car, and equally, if not more so, satisfied with the experience provided by Ms. Rodriguez, and the rest of the Riverhead Nissan Team. Regarding the other members of the team; I would like to add that my dealings with the finance manager, Mr. Walsh was a very good experience also. There were no hidden costs and/or surprises presented during this phase of the process, and my time with him. He was very patient and explained all of the various components of the transaction. He too was very respectful, professional and knowledgeable. Lastly, there was a young man by the name of Anthony who was called upon to remove glue from various parts of the car, that were missed in previous preparation. Anthony, did an outstanding job, removing all of the glue from the vehicle, in addition, without being prompted reviewed the rest of the vehicle, and cleaned the dust from vent/grill in the front and a few other places. It is the little things that count. I believe every customer, regardless of the amount of money spent on a vehicle, and or the type of vehicle wants to receive and experience their car in pristine condition, especially upon picking up the vehicle from the dealership, and that is what Anthony enabled me to do. He was also very knowledgeable about continued car care and provided me with a few tips. Overall, the team, Ms. Rodriguez, Mr. Walsh and Anthony, treated me with great respect, were very knowledgeable and engaging, and provided me with an outstanding experience. I have already referred someone to the dealership, and told them to ask for Mr. Rodriguez. Thank You, Thomas C.
"Professional, Concerned, And Respectful"
09-17-2014
Always professional, eager to assist. Jason takes the time to "listen" to my concerns. If only Salespeople would follow his example.
"Courteous Personnel, Timely Service"
09-15-2014
Courteous phone conversation with John in service when I phoned in for an appointment. Individual at service desk (forgot name, maybe Bob?) was also pleasant at resourceful. Timely service for 30,000 mile "tune up."
"Great Experience"
09-15-2014
I was towed in late in the day for service. Bob and the rest of the staff ( I wish I could remember their names), took the time to service my car and put me on my way . tank you to all of them.
"It Is Rip Off, Log Of Unnecessary Services."
My wife’s car battery is dead and towed to Riverhead Nissan dealer to repair. The car is in MA license plate and break down in NY, and my wife has no any knowledge about car. You know what happened next. A lot of unnecessary services were recommended and done. The invoice end up $808, only $315 is related to battery replacement. Others are replacing brake pads, flushing brake fluid et al.. This car brake system was just checked up in the Nissan dealer near my house. This was obviously a rip off.
"Great Service"
I have had Nissan cars since 2000 and have all service done at the dealership. I always go to Donna who is pleasant, courteous and helpful in advising me of what service my car should have at each visit.
"Great Service, Friendly And Helpful Staff"
They listened to and addressed all my concerns. they serviced my car in a timely manner since I had to wait there instead of dropping the car off. the waiting room is clean and comfortable.
"Mr. Edward Tholl"
The help was great at the counter. The lady there helped me even before the work day began. It was a pleasure to meet such a nice and accommodating individual. The service to my car was excellent.
"Wonderful Sales People"
My salesperson,Doug Sullivan was wonderful in helping me through the process. My 2012 Sonata had been totaled and I had NO idea what to do.. His help was invaluable!!!!
"Great Service"
05-28-2014
Had an appointment and was seen as soon as I got there. Television had a movie running and the time went by quickly. Thank you for your prompt attention.
"Great Service"
05-28-2014
The service was good; the waiting room was pleasant and the service and maintenance was performed within a relatively short time.
"Great Service"
05-28-2014
Donna, who makes service appointments, is excellent! She got my car in promptly and the problem was solved very quickly.
"Great Service And A Beautiful Facility."
05-21-2014
Nice service managers and a lovely facility. Far superior than when we first went there in 2011 after moving to Riverhead from Dallas TX.
"Excellent Dealership A +++++"
05-21-2014
Salesman Stefan was excellent, went out of his way to help me with any issues and questions I had. Took the time to make me feel comfortable when purchasing my new truck.
"Excellent Service!!! "
05-21-2014
Donna was the person who helped us from start to finish. She was very nice and when it came to explaining the recommendations of the service tech she was very knowledgable. Our car was fixed in a timely manner. All in all, the service we received was the best weve experienced ever.
"Great Service On Time As Promised"
05-21-2014
Donna tells me she will take care of the car,and I know when I get my car back everything has been checked
"Great Service"
05-21-2014
Very fast service with reasonable wait time .... .polite and pleasant customer rep at front desk ... Comfortable waiting room with tv
"Service Appointment"
05-21-2014
I was greeted warmly and professionally. The service on my Tucson went much quicker than I expected. The waiting area was clean and comfortable. Thank you.
"7500 Mile Checkup"
05-21-2014
I was told on the phone that the 7500 mile service would only take a little over an hour. And it was. Quick & easy and every one was nice & friendly.
