Commonwealth Nissan in Lawrence, MA

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Quality of Repair

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"Awesome Staff"


Kristina Hegmann

from Lowell

Recommended? No

Purchased? Yes

03-13-2017


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Charles and the team made me feel like part of the family. This was my first car from them and will not be my last!

Response from Commonwealth Nissan:

Thank you, Mary, for the nice feedback!

"Awesome Service"


Kristina Hegmann

from Lawrence

Recommended? No

Purchased? Yes

02-28-2017


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I have been visiting Nissan Commonwealth for over 5 years and will never go anywhere else! These guys have always treated me right and I really appreciate that.

Response from Commonwealth Nissan:

Thank you, Tim, for the nice feedback!

"This Is An Awesome Dealer!!"


User

from Goeorgetown MA

Recommended? Yes

Purchased? Yes


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These guys were truly great. From the first moment to the last. They will accommodate you, and make your visit pleasant. If you have detailed questions, they will tell you, and not avoid the question. Their aftercare service is wonderful. They care about their ratings and will truly try to please you. Cant say enough good things about them.

"Buying A New Vehicle"


Kristina Hegmann

from Lowell, MA

Recommended? Yes

Purchased? Yes

11-30-2016


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This is my second time purchasing a vehicle from Commonwealth and this time is by far the best experience Ive had. My salesman was attentive, listened to what I wanted and liked. He was able to direct me to the vehicle that had my name all over it. My first experience was a poor one however I choose to try again and Im very glad that I did. Thank you again.

Response from Commonwealth Nissan:

Thank you, Kimberly, for the nice feedback!

"Very Caring Staff Willing To Explain Everything"


Kristina Hegmann

from Lawrence Mass

Recommended? Yes

Purchased? No

11-30-2016


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Fred Consoli is a great Service Manager and so is the TECH R.Burnham .I had a great repair experience and will return

Response from Commonwealth Nissan:

Thank you, Francis, for the nice feedback!

"New Lease"


Kristina Hegmann

from Lawrence, Ma

Recommended? Yes

Purchased? Yes

11-30-2016


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No nonsense or heavy pitch Very comfortable experience Found the car I wanted, paperwork was Handled efficiently and financing was an easy ending to the process

Response from Commonwealth Nissan:

Thank you, William, for the nice feedback!

"New Car"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? Yes

11-30-2016


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Hans was helpful in understanding what we were looking for and finding the car that best meets the needs of our family.

Response from Commonwealth Nissan:

Thank you, Andrew, for the nice feedback!

"Great Service"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? Yes

11-30-2016


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I liked how efficient everything was. Everything was completed in a timely manner that worked great with my schedule. Bob Nerden was the salesman that helped me and he was wonderful. He answered all my questions and just made me feel very comfortable while purchasing my very first car.

Response from Commonwealth Nissan:

Thank you, Ryan, for the nice feedback!

"Great Facility And Overall Experience "


Kristina Hegmann

from Lawrence, Ma

Recommended? Yes

Purchased? Yes

11-30-2016


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Five dealerships and great selection of in-stock autos. I got the vehicle I wanted with no issues. Great financing experience as well. Kudos.

Response from Commonwealth Nissan:

Thank you, Daniel, for the nice feedback!

"Great Service"


Kristina Hegmann

from Salem, NH

Recommended? Yes

Purchased? Yes

11-30-2016


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Great customer service, made me feel like I was welcome. Great Staff and very clean facility. They were a big help during the buying process.

Response from Commonwealth Nissan:

Thank you, Nicholas, for the nice feedback!

"Commonwealth Honda"


Kristina Hegmann

from Lawrence MA

Recommended? Yes

Purchased? No

11-28-2016


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I went inn with a long list, but Glenn worked with me and got me exactly the services I needed.

Response from Commonwealth Nissan:

Thank you, Laura, for the nice feedback!

"Service At Commonwealth Honda"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? No

11-28-2016


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Staff is very welcoming and prompt to help. Cost of services is very reasoble. Dealership comes across as very honest. My family has bought now 10 cars from Commonwealth , either Honda or VW.

Response from Commonwealth Nissan:

Thank you, Boutros, for the nice feedback!

"Great Customer Service And Great Overall Experianc"


Kristina Hegmann

from Newburyport MA

Recommended? Yes

Purchased? No

11-28-2016


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Luis the salesman was awesome and worked with me to get the deal and vehicle i wanted. This is my 3rd lease from this company and i always have a great experiance when i go there

Response from Commonwealth Nissan:

Thank you, Meaghan, for the nice feedback!

"Great Service"


Kristina Hegmann

from Dracut, MA

Recommended? Yes

Purchased? No

11-28-2016


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professional and prompt service. No doubt about the fact that they value their customers and it shows in their approach

Response from Commonwealth Nissan:

Thank you, Mameserwah, for the nice feedback!

"Great Service "


Kristina Hegmann

from Lawrence,MA

Recommended? Yes

Purchased? Yes

11-28-2016


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Everyone was very knowledgeable and helpful about the vehicle and answered any questions we had. The two employees that my mom and I worked with were very friendly and professional.

Response from Commonwealth Nissan:

Thank you, Navil, for the nice feedback!

"Friendly Service"


Kristina Hegmann

from Haverhill, MA

Recommended? Yes

Purchased? No

11-28-2016


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Nice waiting area, friendly service. The service department is very professional and the facility is spotless. I received individual attention.

Response from Commonwealth Nissan:

Thank you, Karen, for the nice feedback!

"Great Sales Representative Service"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? Yes

11-28-2016


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My sales representative named Jovel was very helpful. He made the process very easy and was accommodating to our needs in a car.

Response from Commonwealth Nissan:

Thank you, Stacey, for the nice feedback!

"Great Service "


Kristina Hegmann

from Lawerence ma

Recommended? Yes

Purchased? No

11-28-2016


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Thank you for working with me unlike autofair nissian and honoring my warranty! I dont know what I would have done with out you guys!!!

Response from Commonwealth Nissan:

Thank you, Kayla, for the nice feedback!

"Commonwealth Honda Service"


Kristina Hegmann

from Lawrence ma

Recommended? Yes

Purchased? No

11-28-2016


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Went for oil change and thought I would have to make an appt for airbag recall. Nope! Youre here now, lets do it if you have 2 hours. Sure! 1 and a half hours I was out with my oil changed and airbags replaced. Fantastic!

Response from Commonwealth Nissan:

Thank you, Mary, for the nice feedback!

"Great Experience "


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? Yes

11-28-2016


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Sean and Zeke worked with me on pricing and got us in the right vehicle for our needs. We were done in less than a day and they were able to accommodate our schedule.

Response from Commonwealth Nissan:

Thank you, Solomon, for the nice feedback!

"Great Vw Sales"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? Yes

11-28-2016


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Hans at VW was fantastic. Helped me find just what I wanted. One diesel customer who will remain a Volkswagen customer.

Response from Commonwealth Nissan:

Thank you, James, for the nice feedback!

"Excellent Service, Comfortable Waitng Area"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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The work is always completed timely, waiting area is spotless and inviting, staff is courteous and knowledgeable. Always a pleasure to visit.

"Customer Friendly And Expert Service"


User

from Lawrence, MA.

Recommended? Yes

Purchased? No


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Things I liked were prompt service, friendly staff, pleasant waiting room.. My service advissor Buddy Bernard was excellent// very professional, friendly as well as knowledgeable.. He treated me like a person not only a customer..He didnt try to sell me things that my vehicle really didnt need, and explained his recoomendations for the part that I did need and backed it up with documented test results/ of which he personally explained to me..He is truly an asset to the Commonwealth Motors Team.. He is one of the reasons that people come back as satified repeat customers... Please recognize Buddy for his efforts and also the Technician who worked on my vehicle/ whom I didnt meet but know that he also did a clean and expert job...thank you

"Great Service Department!"


User

from Andover, MA

Recommended? Yes

Purchased? No


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Everything! Your people are always happy and welcoming. I even got to see Charlie and wish him a Happy Thanksgiving.

"Service And Salesman"


User

from Lawrence,Ma.

Recommended? Yes

Purchased? No


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it was fast and the service tech was very good. We were told about how long it would take and it was done on time

"Great People"


User

from lawrence, ma

Recommended? Yes

Purchased? No


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buddy was awesome. busy day. he got me out of there as soon as possible. great guy and very professional.

"Yes The Place Was Very Clean And Your Sales People"


User

from Lawrence Commonwealth Honda

Recommended? Yes

Purchased? Yes


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The sales people were very nice and very helpful Janet was a nice lady and John was very nice to to help me get the car thank you very much you guys are awesome

"Very Good Experience"


User

from Newburyport, MA

Recommended? Yes

Purchased? No


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I lease my car from Greenland, NH Only because they have a larger inventory. The service at Commonwealth is much better

"Oil Change"


User

from Lawrence ma

Recommended? Yes

Purchased? No


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Customer service and being on time however when a price is claimed they should follow through with what was claimed not anything different

"Awesome Service "


User

from Lawrence, ma

Recommended? Yes

Purchased? Yes


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Very patient and helpful also cared about what we cared and only wanted us to be comfortable. Roy and Franklin Were really helpful and I tried to do everything so that we could be comfortable .

"Great Experience"


User

from N. Andover, MA

Recommended? Yes

Purchased? No


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i Was In a rush to get to work. The work on my car was done so quickly that I didnt even have time to finish my coffee! The waiting room was clean, there were magazines, and a movie playing. Lee B got my car in and out very quickly!

"Service For New Breaks And Oil Grease Plus Inspect"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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They always let you know where you stand during your service. They also provide shuttle service if service is going to be too long for a wait.,

"Excellent Service And Waiting Room"


User

from Lawrence, Ma

Recommended? Yes

Purchased? No


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The service reps are very polite, courteous and professional. The waiting room was very pleasant to wait in. Offering coffee, water and cookies while I waited. My car was going to take awhile so, they offered me a complimented car ride home. (They also picked me up when the car was ready)

"I Dont Understand This Category"


User

from Lawrence, ma

Recommended? Yes

Purchased? Yes


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Everyone was polite, helpful and professional. I did business with four different people, who all knew the ropes and the rules

"Great Service"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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We were very comfortable with Nicole Carpinelli the service consultant. She made it very easy for us to to wait while the Honda was being serviced.

"Excellent Work With Vw Tdi Customer"


User

from Amesbury, MA

Recommended? Yes

Purchased? Yes


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We needed to purchase another vehicle to replace the diesel that VW is buying back. Commonwealth advertised an excellent price for a vehicle that we had been looking at - and we were able to work a flexible arrangement to make our buyback transition easier. Hans, our sales rep, was extremely helpful and relaxed with us. Benny, the financing rep was also able to get us a better interest rate than we even thought possible, which thrilled us. This was the best experience we have had at Commonwealth thus far in the past 7 years that we have been doing business with them.

"Great Service "


User

from Lawrence mass

Recommended? Yes

Purchased? Yes


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Nice and great to work with! Always willing to help to get to the right deal. Showed me everything and willing to lower price to where I was comfortable

"Service Delivered Ahead Of Schedule!"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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I arrived early to my appointment just because I was already in the area. (And I was fully expecting for my car to still take just as long as if I had arrived at my scheduled time). The service tech checked me in and informed me that my wait would still most likely be 1.5 hours, which I assured him I was expecting and willing to wait patiently. To my surprise after about 45 minutes he found me in the waiting area and let me know my car service was complete. I was very happy with the service on my car and happy that they were able to complete it quicker than their quote time.

"Neww Car"


User

from N ANDOVER MA.

Recommended? Yes

Purchased? Yes


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JANE MORAN WAS GREAT THIS WAS MY FOURTH LEASE WITH SHOP US LAST WILL BE BACK AGAIN NEXT YEAR FOR MY NEW CAR

"Timely Service, Comfortable Waiting Area."


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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I received a better price on the tires I wanted. Other places also tried to steer me into a brand I was not comfortable with after doing research. The pleasant waiting room was appreciated.

"Great Service"


User

from Lawrence, MA

Recommended? Yes

Purchased? Yes


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Sales person Mike was very knowledgeable. Explained every detail of the car to make sure I felt comfortable about my purchase. When I had a doubt in my head we discussed those to reveal what I really wanted.

"Great Service, Clean Facilities And Great Movies"


Kristina Hegmann

from Lawrence, MA

Recommended? Yes

Purchased? No

11-23-2016


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it was fast and customer rep. was very polite very informative. The waiting area is always great with great movies on. (makes me want to stick around more after the service is done)

Response from Commonwealth Nissan:

Thank you, Ramon, for the nice feedback!

"I Love Commonwealth Motors "


User

from Massachusetts

Recommended? Yes

Purchased? No


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The people are so friendly and helpful, I wouldnt think if going anywhere else . I have been going here for many years and recommend this dealership to all my friends and family

"Love My Jetta!"


User

from Tewksbury, MA

Recommended? Yes

Purchased? Yes


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Mike is an amazing salesman! Super friendly and great to talk to! Highly recommend Mike and Commonwealth to anyone looking to buy a car.

"Great Service"


User

from Lawrence, Ma

Recommended? Yes

Purchased? Yes


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No pressure to purchase. When I was looking at vehicles on the lot I wasnt swarmed. I explained what was going on and actually left the dealership without hassle. I loved that!!

"All Of The Staff Was Very Professional And Polite"


User

from Lawrence Ma

Recommended? Yes

Purchased? Yes


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All of the Sales personnel and overall staff were very polite and professional. Fortunately she was able to ring the bell and had fun doing so!

"Good Service, Clean Facility "


User

from Lawrence, MA

Recommended? Yes

Purchased? Yes


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Staff were friendly and the facility was very clean. Lot of options available when deciding on which car to choose

"Great Service "


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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My customer rep that assisted me with my car was very helpful. He was very informative on issues they discovered with my car and helpful on recommending what I should fix.

"Fast Service"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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It was fast, went in on a Monday and they said my cat will be done in one hour and a half, and by 45 minutes I was on my way home

"Service Rep"


User

from Lawrence, MA

Recommended? Yes

Purchased? No


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Service rep was pleasant, polite, and knowledgeable. Always a good experience for us. Have recommended this dealership to many people and we have purchased several vehicles from Commonwealth

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