Herb Chambers Honda of Burlington in Burlington, MA

Overall Rating:


Customer Service

Buying Process

Quality of Repair

Overall Facilities

"New Crv"


User

from Billerica MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


We had already compared the CRV and RAV4, and wanted the CRV in Red. Herb Chambers had the car so we just needed to get the terms right. It was very easy to work with them and I was able to get the deal that we were looking to get. We received the "internet quote" so we knew what the price would be going in. That was very helpful. Also since I told them the rate I was hoping to get for financing, they did the leg work of finding a source of funding that gave me a better rate then I was looking for. I was very pleased with all of that. The sales man did a great job of showing all of the features of the vehicle and helped with the initial setup of some of the things we were wanting to solve prior undesirables... such as having the doors unlock when the car is put in park.

"Car Serviced"


Business Owner

from Wakefield , Ma

Recommended? Yes

Purchased? Yes

10-22-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


For the last 2 years I have been taking my car to get serviced at Herb Chambers Honda in Burlington and have received great service. The people assisting you at the car service department have always been friendly and efficient, especially Chris. I would refer them to friends and family.

Response from Herb Chambers Honda of Burlington:

Thank you, Lucy! Chris is a valued team member and your feedback is a testament to his commitment to providing exceptional customer service. Thank you again for your business and we hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

"Always A Good Experience"


User

from Lexington, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Excellent in all respects. This review to longer to complete than my service. Not good!

"Car Service"


Business Owner

from lexington,MA

Recommended? Yes

Purchased? Yes

10-16-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I am very happy with the service, the Technician is very polite and efficient. My car is ready for the winter, and thank you .

Response from Herb Chambers Honda of Burlington:

Thank you for sharing this terrific feedback, Shang Chao Liu! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

"Honda Crv Purchased From Herb Chambers Burlington"


Business Owner

from Wayland, MA

Recommended? Yes

Purchased? Yes

10-16-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Since the early/mid 80s we have been buying Hondas from Herb Chambers in Burlington. For many years we bought 2 cars every 2 years or so from Bob Dame and later years as we aged single purchases 1 car at a timefrom Sergio. We go back to your facility even though we have to travel a moderate distance for sales and service because we hold your facility in high esteem because of the honesty and professionalism of your representatives. We recognize that purchasing a car is a major expense. We trust your representatives instinctively. This is the highest praise we can offer to anyone.

Response from Herb Chambers Honda of Burlington:

Thank you so much! Were thrilled to hear that your experience with our team has been so enjoyable. Thats exactly the kind of service that we strive to offer all of our guests. Thank you for sharing your kind words, and if theres ever anything else that we may do for you, please dont hesitate to ask! Best, Gerry Salois, General Manager

"Needed Quick Oil Change"


Business Owner

from Woburn, MA

Recommended? Yes

Purchased? Yes

10-11-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I needed a quick oil change and need my car back quickly. As always, the service folks were responsive, friendly and had my car back to me in a timely fashion so I could pick up my grandson on time. Thank you.

Response from Herb Chambers Honda of Burlington:

Thank you, Tony, for your business and for choosing Herb Chambers Honda of Burlington for your automotive needs! Best, Gerry Salois, General Manager

"Owner Of A New Fit"


User

from Medford,MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Our dealer, Lance Fisher, is the antithesis of the "sleazy car salesman". He could not have been more pleasant, helpful and low keyed. He even came in on his day off to make sure I was properly cared for when I went in to pick up my car. On that day he went through the operation of my new Fit in terms that even I, the most untechnical person in the world, could understand. I would recommend your dealership and Lance to any friend who was interested in a new car.

"My Recent Purchase"


Business Owner

from Burlington, MA

Recommended? Yes

Purchased? Yes

10-03-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:

Both Michael and Brett were a pleasure to work with. Brett also took extra time to show me operation of the car and to help me transfer stuff from old car to new car. Thank you.

Response from Herb Chambers Honda of Burlington:

Many thanks, Emily, for this terrific feedback! Im delighted to learn that you enjoyed working with Michael and Brett. Please dont hesitate to reach out if we can assist you in the future. Best, Gerry Salois, General Manager

"Great Purchasing Experience"


Business Owner

from North Reading

Recommended? Yes

Purchased? Yes

09-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Really appreciated the service we received from Sergio; he is the best.

Response from Herb Chambers Honda of Burlington:

Thank you for the five-star review, John! Best, Gerry Salois, General Manager

"Very Good Experience"


User

from Andover, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Brian Madden is my sales person. He is very helpful and polite. My purchasing experience is very smooth and nice. Thank you Brain for your help and kindness.

"2017 Ex Hatchback"


Business Owner

from Bedford, MA

Recommended? Yes

Purchased? Yes

09-17-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Im very satisfied with my new car. Lance was very helpful

Response from Herb Chambers Honda of Burlington:

Thank you for your business and we look forward to seeing you again! Kind Regards, Gerry Salois, General Manager

"John Service"


Business Owner

from Danvers,ma

Recommended? Yes

Purchased? Yes

09-14-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Ive been coming here for years John is very professional he always explains in detail what is being done

Response from Herb Chambers Honda of Burlington:

Thank you, Albert, for taking the time to share this 5-Star recommendation! We value your continued business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

"Great Experience At Honda Burlington"


Business Owner

from Maynard

Recommended? Yes

Purchased? Yes

09-06-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Patrick Sisk made the process easy, efficient and fun. He is knowledgeable and evinces confidence in his overall presentation to the buyer. This is my 3rd lease with Honda in Burlington and I have no hesitation to return in 3 years. Evan in finance was also quick, efficient and helpful in describing benefits with differing values specific to my needs.

Response from Herb Chambers Honda of Burlington:

Thank you, Louise, for taking the time to share your experience with Patrick and Evan. Im so glad to hear you had such an enjoyable visit. Thank you again for your continued business and for choosing us for your automotive needs! Best, Gerry Salois, General Manager

"Recommend This Dealer!"


User

from Lexington, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Overall Facilities:


Very friendly and professional Dealer. My whole purchasing experience was great! The purchasing manager was very nice and spent almost an hour show us how to use each button and the new functions we havent used before.

"Love My New Car - Great Experience!"


User

from Wilmington, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I traded a 2010 Honda Ridgeline and purchased a new 2017 Honda CR-V. My sales rep, Derek, was fantastic. He did not pressure me to buy the most expensive vehicle; he made logical and enlightening suggestions that helped me make the best decision for me. This is my 4th vehicle from Herb Chambers and I would recommend this dealership to everyone, both for sales and service.

"Highly Recommended!"


User

from Haverhill, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


First time buyer and my experience here was the best Ive ever received in any businesss. Staff is super friendly!

"Great Place To Get Service"


User

from Lexington, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:


The service representatives are great, and the facility is good. Only thing bothers me most is the appointment. I cannot walk in and get serviced.

"Fantastic Service!"


Business Owner

from Billerica, MA

Recommended? Yes

Purchased? No

08-16-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:

The quality of the service is very impressive. I will highly recommend it to my friends.

Response from Herb Chambers Honda of Burlington:

Thank you! We truly value your business and hope to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

"Car Wash And Vacuum"


Business Owner

from Lowell, Ma

Recommended? Yes

Purchased? No

08-14-2017


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:


I brought my car in for a wash and vacuum. Jessica was there to help me. She was very professional and had me in and out very quickly. I will definitely bring my car back for service.

Response from Herb Chambers Honda of Burlington:

Thanks, Eamonn! It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Best, Gerry Salois, General Manager

"Robert Pierce"


User

from Lexington, MA

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Lovely place! They are so helpful and good. A real pleasant company to work with.

"Great Service At Herb Chambers Dealerships"


Business Owner

from Burlington, MA

Recommended? Yes

Purchased? Yes

08-14-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Always good service at Herb Chambers dealerships. He hires the best.

Response from Herb Chambers Honda of Burlington:

Thank you so much for your kind words! We value your business and we hope to see you again. Best, Gerry Salois, General Manager

"Service Review"


Business Owner

from Lexington

Recommended? Yes

Purchased? No

08-11-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The service is very good. The guy is polite and professional.

Response from Herb Chambers Honda of Burlington:

Ellen, We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Gerry Salois, General Manager

"Service Appointment Review"


Business Owner

from Byfield MA

Recommended? Yes

Purchased? Yes

08-07-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Very professional approach to service. Somehow you dont even notice the real estate could be bigger but it seems to have no effect at all.

Response from Herb Chambers Honda of Burlington:

Thank you for taking time out of your day to write this review! Please let us know if there is anything else we can help with. Best, Gerry Salois, General Manager

"Car Purchase"


Business Owner

from Burlington,MA

Recommended? Yes

Purchased? Yes

08-04-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


The salesman was very professional, very knowledgeable and it was a pleasure to do business with him. I did not feel any pressure, which was important to me. I was very relaxed and totally enjoyed the whole experience. Its exciting to buy a new car and he made it very enjoyable.

Response from Herb Chambers Honda of Burlington:

Thank you, Louise, for your business and for choosing Herb Chambers Honda of Burlington for your automotive needs! Best, Gerry Salois, General Manager

"Purchasing A Certified Used Caree"


Business Owner

from Cambridge, MA

Recommended? Yes

Purchased? Yes

08-03-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Speciall Brian)Brian Maddon made my purchasing of a HndaAccord a very easy and pleasant experience. Brian is professional,personable and energetic. He answered all my questions an expedited the sale so I it was all done the same day. Having bought several cars from HerbChambers. I will continue to recommend this deal ship and its professional staff. Esp Brian Maddon

Response from Herb Chambers Honda of Burlington:

Lori, I sincerely appreciate you posting such kind words regarding your experience with Brian here at Herb Chambers Honda of Burlington! I will be certain to share your encouraging words with him, as I know hell appreciate the kind sentiment. Thank you and we look forward to serving your automotive needs in the future! Best, Gerry Salois, General Manager

"Fixing A Recall On Airbag"


Business Owner

from Burlington, MA

Recommended? Yes

Purchased? No

08-02-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


My appointment was on Sunday at 10:00 and I was sent reminders and my car was taken at scheduled time. Everyone in the service area where pleasant and accommodating. The car was fixed on time and the car had a much needed washing and rugs vacuumed. I will give my experience for a recall on the passenger airbag an excellent experience.

Response from Herb Chambers Honda of Burlington:

Thank you for your 5-Star recommendation, Nancy! We value your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

"Great Service Team"


Business Owner

from Reading, MA

Recommended? Yes

Purchased? Yes

08-02-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I always bring my car to Hondas service center for oil changes and necessary repairs. I guess thats why I am still driving a 2007 Honda Civic!! Everyone I encounter is very helpful, professional and courteous.

Response from Herb Chambers Honda of Burlington:

Thank you, Diane, for taking the time to share your encouraging words and kind recommendation. We appreciate your business and look forward to serving your automotive needs for many more years to come! Sincerely, Gerry Salois, General Manager

"Purchaser Of A New 2017 Honda Accord"


User

from Lexington,MA.

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


THIS IS MY THIRD LEASE WITH HERB CHAMBERS HONDA IN BURLINGTON AND ALL PARTIES INVOLVED{SERGIO URQUIJO/MIKE VISCONTE/KALHID SAISSI MADE THE PROCESS VERY EASY/ AND I WAS REAL SATISFIED AND WOULD DEFINITELY RECOMMEND A FRIEND. I LOOK FORWARD TO MY CONTINUED BUSINESS DEALING WITH EITHER ONE IF NOT ALL OF THEM!!

"Amazing Service."


Business Owner

from Woburn ma

Recommended? Yes

Purchased? Yes

07-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


My cars salesman , Sergio and my finance guy , Khalid were absolutely amazing. They worked so hard to get my deal done and I am so please with their work.

Response from Herb Chambers Honda of Burlington:

Thank you, Allison, so much for sharing this with us! Were so glad that you had such an enjoyable visit with Sergio and Khalid. Thank you again and we look forward to seeing you in the future. Best, Gerry Salois, General Manager

"Honda"


Business Owner

from Reading, MA

Recommended? Yes

Purchased? Yes

07-27-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Mr. Fisher is a very nice and professional person. He displayed excellent expertise during my purchase process. I am very happy.

Response from Herb Chambers Honda of Burlington:

Thank you and we look forward to seeing you in the future! Best, Gerry Salois, General Manager

"Survey For Jessica Johnson"


Business Owner

from Lexington, MA

Recommended? Yes

Purchased? Yes

07-26-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I brought my sisters 2002 Honda Accord for a check-engine repair. Jessica Johnson was nice and friendly and explained the process well and how much to wait. Ms. Johnson called me that the car was ready before closing. I was very satisfied because it was on a Sunday.

Response from Herb Chambers Honda of Burlington:

Thank you, Regina! We truly value your business and hope to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

"Basic Service"


Business Owner

from wakefield ma

Recommended? Yes

Purchased? No

07-26-2017


Overall Rating:

Customer Service:

Quality of Repair:
Overall Facilities:


basic oil change and tire rotation in less than 1 hour

Response from Herb Chambers Honda of Burlington:

Thank you, David! Best, Gerry Salois, General Manager

"Another Fabulous Lease Exchange!"


Business Owner

from Boston, Massachusetts

Recommended? Yes

Purchased? Yes

07-17-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


This is my 5th lease with Honda of Burlington, another fabulous experience ! Brian was knowledgeable and very patient. I test drove several vehicles and decided in another CRV, Brian assisted me in using and setting up all the new technology. Financing and paperwork was quick and painless. Thanks again to the Burlington Team....see you again in 39 months. Ps. I enjoyed the complimentary ice cream.

Response from Herb Chambers Honda of Burlington:

Thank you for your 5-Star recommendation, Kathy! Im so happy to know youre enjoying your new CRV. On behalf of Brian and myself, we thank you for your business and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gerry Salois, General Manager

"Patrick"


User

from Magnolia Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Hi, Patrick was a great help and made the car leasing process less stressful. He also told me to call if I had any questions or problems with the car. He was a pleasure to deal with and I would highly recommend him. Thank you, Patrick

"Good Experience"


Business Owner

from Arlington MA

Recommended? Yes

Purchased? Yes

06-26-2017


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Overall a pretty good buying experience. Alexander Williams was the salesman and did a good job. Not a ton of wiggle room in their prices but a good value. The vehicle I purchased had a tiny hairline crack in the taillight, I realized this once I took delivery. When I returned and pointed it out they replaced it without any hassle. They did throw in so me nice rubber floor mats which was a nice thing to do.

Response from Herb Chambers Honda of Burlington:

Thank you, Nick! We appreciate your feedback and your business. Please let Alexander or myself know if we may assist you in the future. Best, Gerry Salois, General Manager

"Great Service"


Business Owner

from Woburn

Recommended? Yes

Purchased? No

06-21-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Great service. No appointment needed. Walk right in and they will take care of you and your car.

Response from Herb Chambers Honda of Burlington:

Thank you, Geoff! We look forward to the opportunity to serve your automotive needs again in the future. Best, Gerry Salois, General Manager

"Car Review"


User

from Burlington, ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Great service, everything was done on time, and I was treated so well by everyone.

"Oil Change"


User

from Waltham Mass

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Everyone is very friendly and welcoming as you enter the dealership. The only thing that bothered me was that there is not enough seating for the customers. A larger waiting area would be wonderful and needed.

"June 15, 2017"


User

from Melrose, Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


The service was excellent, as always. They always keep me informed and offer coupons when applicable.

"Service Honda"


User

from MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I am very satisfied with their service. It was Sunday and in 45 minutes they did my oil changed and washed the car as well.

"Best Service"


User

from Burlington Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


No hassle sale. Jillian knew what I was looking for and what our budget was. She stayed in contact with me for a month and when the car she knew I wanted rolled in she called me in. She connected me with Robby who could not have been sweeter and he got the deal done and delivered in days! He made sure everything was perfect and clean and safe for my daughter to drive! We are all so thankful!!

"Review"


User

from Lowell, Ma

Recommended? Yes

Purchased? No


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service was great, I was told 3 hours wait time and it took all that time. I was notified but three hours seems like a long wait during the middle of a weekday. I bought my car at another Herb Chambers Honda location

"Dick,a Honda Review"


User

from Burlington, Ma

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


I have purchased Honda cars at Herb Chambers in Burlington since 1990. My experience since then has been excellent. The service dept, particularly Chris and John Silva have always been especially helpful and informative as has John Flannery, the Service Manager.

"Brake Repairs And Warranty Coverage"


Business Owner

from Medford, MA

Recommended? Yes

Purchased? No

05-30-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Friendly, very helpful and worked to get proper warranty approvals. Have been servicing our Hondas here for 10+ years.

Response from Herb Chambers Honda of Burlington:

Thank you! We value your continued business and please let us know if we can assist you in the future as we are here to help! Best, Gerry Salois, General Manager

"Honda Crv 2017"


User

from Arlington, MA.

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Buying Process:

Overall Facilities:


Working with Sergio is always the best. It is our second time working with him and all future car purchases will be done with him!

"Great Service."


User

from Bedford, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


I like the people here and the prices. They also let me bring my dog into the waiting area when my car is being serviced. The are very friendly and if you are interested in buying a car, they do not make you feel any pressure or anything. Just very interested in meeting your needs.

"May Visit"


Business Owner

from na

Recommended? Yes

Purchased? No

05-15-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service was good, repairs timely and cost estimates accurate.

Response from Herb Chambers Honda of Burlington:

Thanks so much for the great feedback! Best, Gerry Salois, General Manager

"Excellent At Herb Chambers Honda Of Burlington"


User

from Dracut, MA

Recommended? Yes

Purchased? Yes


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Professional and friendly employees. Clean restrooms. Fresh coffee and snacks.

"I Do Not Understand This Question"


Business Owner

from Arlington MA

Recommended? Yes

Purchased? Yes

04-26-2017


Overall Rating:

Customer Service:

Buying Process:
Overall Facilities:


Engine light came on - part was very expensive - everything seemed fine with the repair

Response from Herb Chambers Honda of Burlington:

Well Im certainly disappointed to see this feedback. Im glad everything seemed alright after the repair. Next time youre in and you have any concerns, please feel free to speak with me. We never want our guests to be unhappy when they leave. Best, Gerry Salois, General Manager

"Inspection"


Business Owner

from MA

Recommended? Yes

Purchased? Yes

04-23-2017


Overall Rating:

Customer Service:

Quality of Repair:

Overall Facilities:


Service Dept is great ! Have always had quick and efficient service from the Managers on down.

Response from Herb Chambers Honda of Burlington:

Thank you, John! We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

Contact This Dealer

Send Us Feedback ×


Locating Vehicles In Your Area