East Bay BMW in Pleasanton, CA

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"Great Customer Service"


User

from Menlo Park

Recommended? Yes

Purchased? No


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They didnt have the car that I exactly wanted and didnt try to push anything on me - customer service was exceptional and Ryan was great to deal with. I would not hesitate purchasing from these guys in the future.

"One Of The Best Bmw Dealership In The Bay Area!"


Rebekka murray

from Dublin, CA

Recommended? Yes

Purchased? No

07-31-2017


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I have owned 3 BMWs in the past 8 years, dealt with 3 different dealers in 3 states. Eastbay BMW is by far the best dealership I ever worked with. Super clean showrooms and service area. All staffs are super friendly and the process of getting it service or repairs is flawless! Highly recommend!

Response from East Bay BMW:

Hello Andy, Thank you so much for taking the time and leaving this awesome review. We are pleased that your experience in service and with our staff was the best youve received! We hope to serve you again in the future. Best Wishes, The East Bay BMW Team

"What The Heck?"


User

from Orinda

Recommended? No

Purchased? Yes


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After spending $9,000 for extended warranty, mechanical repair protection, and the like, East Bay BMW just declined an A/C issue under all of those additions I purchased. In fact, the dealer and the warranty and the mechanical repair people all pointed their fingers at the other product. And guess who was stuck with the bill, ME!

"Great Salesman"


Rebekka murray

from Sacramento, ca

Recommended? Yes

Purchased? Yes

10-07-2016


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I came in from sacramento and bought a 3 series from this dealership. My salesman matt allen was awesome.

Response from East Bay BMW:

Thank you T for your review. First off Congratulations on your 3 series! We are very happy that Matt Allen was able to provide you with great customer service. We appreciate your business and hope to see you again in the future. Best Wishes, Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"A Great Experience"


User

from DANVILLE, CA

Recommended? Yes

Purchased? Yes


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Matthew Allen was none the less spectacular! Matt and Jason burger put together a great deal and kept my wife and I entertained the entire time! two thumbs up!

"James Youell-product Genius Support"


User

from Walnut Creek, Ca

Recommended? Yes

Purchased? Yes


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While I love my new BMW X3 the many special features initially proved to be a bit overwhelming. James Youell , Product Genius expert to the rescue!! James did a fantastic job of providing step by step guidance and set up on my new BMW X3 . He was patient, friendly, and professional. East Bay BMW is lucky to have him as part of their team!!!

"My Salesman Matthew Allen"


User

from Livermore, ca

Recommended? Yes

Purchased? Yes


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My salesman Matthew Allen deserves high regards! Very helpful!

"My New 5 Series Thanks Matthew Allen"


User

from Hayward, ca

Recommended? Yes

Purchased? Yes


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I am so happy with my new black 5 series! Thanks Matthew Allen for putting the deal together for us!

"We Worked With Matthew Allen"


User

from livermore ca

Recommended? Yes

Purchased? Yes


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We worked alongside Matthew Allen to complete our new 5 series lease! We are happy with our decision!

"Matthew Allen My Salesmen"


User

from San Jose

Recommended? Yes

Purchased? Yes


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If you want to enjoy buying a new car go see Matthew Allen! 5 star rating!

"The Best Matthew Allen"


User

from Pleasanton

Recommended? Yes

Purchased? Yes


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My wife and I purchased a new bmw from Matthew Allen! I recommend Mr. Allen for any of your Bmw needs!

"Eastbay Bmw Great Service From Matthew Allen"


User

from Dublin

Recommended? Yes

Purchased? Yes


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Bought a car from the best salesman at Eastbay Bmw Matthew Allen!

"Matthew Allen Bmw"


User

from sACRAMENTO, CA

Recommended? Yes

Purchased? Yes


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Matthew Allen was a pleasure to work with! He was responsive and very helpful! I highly recommend Matthew at eastbay bmw!

"Matthew Allen Bmw"


User

from sACRAMENTO, CA

Recommended? Yes

Purchased? Yes


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Matthew Allen was none the less a true professional! He responded to all of my calls and emails in a timely manner! We had a pleasant purchasing experience and would recommend you to see Matthew! Thank you again!

"Educational Appointment With Antonio Contreras."


User

from San Ramon, Ca

Recommended? Yes

Purchased? Yes


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I had an apt. with Antonio to explain the myriad of features on my new BMW 550i. He was on time, professional, and very helpful in assisting a non-techy person learn about all the high tech features on my new ride. I would highly recommend his services to help anyone acclimate to the computerized world of todays luxury cars. Bob Z.

"Wow, What An Awesome Experience!"


User

from Walnut Creek, CA

Recommended? Yes

Purchased? Yes


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Beautiful new buildings, first class amenities, huge inventory... staff was helpful as youd expect from BMW but after i got my new car i met with a BMW Genius! Antonio the BMW Genius was superb, he went through all the features and helped me customize my car to my exact liking, he answered all my questions and even gave me some BMW goodies and a car wash!

"Matthew Norton Is Your Guy!"


User

from San Mateo, CA.

Recommended? Yes

Purchased? Yes


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If you are looking to have the best car buying experience of your life, Matt Norton is your guy! I wrote a much longer review on Yelp, but I will give the theatrical version here. Matt is an awesome individual who is very passionate about what he does. Its not everyday that you will come across a Sales Specialist with a genuine personality. I can say that Matt has followed up with me about 5 or more times since I purchased my BMW. Not only did I drive off the lot with a new 2016 BMW 328i, but I also drove off with 100% confidence that I made one of the best decisions of my life. All thanks to Matt.

"Great Service!"


User

from Livermore, Ca

Recommended? Yes

Purchased? Yes


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Matt was such a great help when purchasing my new 2016 BMW! He made every step of the way very smooth and was so helpful with any questions or concerns I had. I was very lucky to have Matt as my salesman!

"Amazing & Exceptional Service Advisor! Jonathan C."


User

from Belmont, CA

Recommended? Yes

Purchased? No


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My Service Advisor, Jonathan Castaing is the primary reason I go to East Bay BMW and I highly recommend that you have him as your Service Advisor. He continues to exceed my expectations and is THE reason I drive 80 miles to get my car serviced there. I love my BMW and only trust him to take care of it and he always exceeds my customer service expectations. He listens to your needs and comes through every time!

"East Bay Bmw - Angelo Galindo - Loaner Car Agent"


Rebekka murray

from Belmont, CA

Recommended? Yes

Purchased? No

09-02-2016


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It is refreshing to have great service all around the dealership for car repair and services. Angelo Galindo makes getting a loaner car easy, pleasant and makes you feel reassured you are being taken care of! And that is important, since it is critical to get into a safe loaner car. Angelo provides excellent customer service!

Response from East Bay BMW:

Hello G.Q. Thank you for your excellent review on our loaner car manager Angelo. It is great to hear that he was able to provide you with such great service and able to make your experience easy and stress free. Best Wishes, Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"Amazing Servce"


User

from Bellevue, WA

Recommended? Yes

Purchased? No


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The customer service here is amazing! I first came to East Bay BMW when we were visiting family over Thanksgiving and had issues with our tires and some road damage: Diego was our Service Advisor and was very helpful and friendly, and Angelo was so nice and helpful making sure we had a loaner car and would not miss any of our vacation because we were stuck without a car. My husband and I moved back to the Bay Area recently, and and our 535Xi needed service, so because of the great service and personal attention we got last time we made an appointment with Diego to have the car looked at; and Diego remembered us from November and Angelo helped again to get us a loaner car and was once again nice and friendly. So, after browsing the lot I realized that I wanted a coupe after seeing all the new cars and my lease was ending soon. I met with Terrance Cooper to help me get a new car. He was so friendly and professional; sometimes when you go to a dealership people are not always helpful, however, Terrance was! We ended up leasing a 428i from him, and I would totally recommend East Bay BMW to all my friends because the staff there are awesome. Thank you!

"New To The Area!"


User

from Dublin, CA

Recommended? Yes

Purchased? No


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I bought my car at Henderson bmw in Nevada but live in the Bay Area and since I got it Ive had three services now and even getting new tires through bmw and my service manager is always Jonathan Castaing and he helps me with everything! Answers all my questions so I know whats going on with my car super personable and lets me know my car is in good hands. Based off the service I get at east bay bmw Ill be driving bmws for a long time and be purchasing them all from east bay! Cant wait to see how the car looks with new black kidney grills!

"Satisfied With Work Done"


User

from Pleasanton, CA

Recommended? Yes

Purchased? Yes


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Had my car serviced here. They did a good job but took a while with unexpected problems with my car.

"Great Service"


User

from Napa valley, CA

Recommended? Yes

Purchased? Yes


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Great service department! Definitely recommend coming back here. Bought my car here as well.

"I Am Informed Now"


User

from Tracy, CA

Recommended? No

Purchased? No


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I am not sure how much it has to do with BMW and how much with East Bay BMW service practices but here is my experience: Took my 2012 550I GT as the I-drive controllers select button stopped working. I was offered a rental clunker from Enterprise which I accepted. Next day, I was informed that some brown liquid was found on the controller and warranty does not cover spills. So far so good. The estimate was $691.34 for the controller, $241.70 for labor, $186 for diagnostics, $241.80 for "Program", $99 for Wash and Vacuum (cleaning the brown liquid!). Here is what earned the 1 star: The MSRP for the part is $507.52 and available on internet for $387.31, delivered; $183.82 over MSRP $304.03 over what someone is selling it, presumably, for a profit. "Program" every time I replace a mouse on my computer, do I need to get new operating system? The kicker was when I was informed that I will have to pay for the clunker Dodge Dart I was provided as the repair was not covered by warranty and, apparently, BMW reimburses the dealer for the rental when repairs are covered under warranty.

"Great Service"


User

from San Ramon ca

Recommended? Yes

Purchased? Yes


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Matthew was excellent! He helped me get the perfect car! His expertise and easy going personality made the process so easy and fun! He is smart and continues to be helpful still 8 months later!

"5 Stars!!"


User

from Pleasanton, CA

Recommended? Yes

Purchased? Yes


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5 stars for Eastbay BMW! Especially to my guy Steve Kong!! He is knowledgeable and efficient. I was in and out with my new car less than an hour, best experience ever!

"Great Experience"


User

from Napa, CA

Recommended? Yes

Purchased? Yes


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Excellent experience buying a CPO BMW 135i from East Bay BMW. Salesman Travis Fox was very knowledgeable and finance manager Phil Wiltz provided sooth paperwork process.

"Greeted By Friendly Staff"


User

from Livermore, CA

Recommended? Yes

Purchased? Yes


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This review is for the awesome team in the service department. I have been to several different dealerships over the years, some for regular vehicle maintenance, others for simple vehicle upgrades. The few times that I have been here, I am always greeted by the friendly staff and Kevin my service advisor has always done his best to help me with my vehicle. Good Job Team!!!!

"Superb"


User

from Tracy, CA

Recommended? Yes

Purchased? Yes


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Review for the Service Dept at East Bay BMW. Long term East Bay customer for my 535i, 328i, M3 & X5. My regular service guy is no longer with the company so I was setup with Jonathan (Castaing). All I have to say is superb. His customer service is second to none. If you have to take your car in for service, ask for Jonathan, you wont be disappointed.

"Exceptional Team"


User

from Danville, CA

Recommended? Yes

Purchased? Yes


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My husband and I just purchased our first BMW last night at East Bay BMW; The sales team is exceptional. We worked with Jay and Mien and they really care about our experience and made sure we are satisfied. We have purchased vehicles at many other dealership before including luxury brands.East Bay BMW by far is the best one. I think the Hendrick group which owns quite a few car dealerships has done a great job and I have my car service at their Acura location in Concord. Definitely worth coming to Easy Bay BMW!

"Easy And Smooth Purchase"


User

from Sacramento, CA

Recommended? Yes

Purchased? Yes


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Just purchased a CPO vehicle from East Bay BMW. We were helped out by Said and he provided great customer service. We received a great deal and cant be any happier. When you come to East Bay, ask for Said!

"Very Professional"


User

from Moraga, CA

Recommended? Yes

Purchased? Yes


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Went into the dealership a week after buying one of their used cars. I had some questions about a possible engine defect, ventilation issues and the sound system. I figured that, once they made the initial sale, I wouldnt receive much help. I spoke to an advisor, Travis Fox, who took quite a bit of time to listen and then investigate each and every concern I had. He researched the cars history and explained in great detail and to my satisfaction what was--or wasnt--going on with my car. He was very professional and didnt try to sell me anything or brush me off. Great service from Mr. Fox!

"Best Service Advisor Jonathan Castaing"


User

from Danville CA

Recommended? Yes

Purchased? Yes


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I recently wrote about Jonathan Castaing being the best Service Advisor. However, You did not mention his name. Yes I have been a customer for over 20 years and purchased new BMWs. But you always need a good Advisor who will handle any problems that come up with the Car. So I give Jonathan Castain and Excellent review ...... A. Harkness

"Great Service Advisor"


Lindsey Warner

from Danville, Ca

Recommended? Yes

Purchased? Yes

05-05-2015


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I am very happy with my Service Advisor Jonathan Castaing. He is courteous, helpful and professional and knows BMWs. He is never to busy to take my calls for questions I might have. I have been a Customer with East Bay BMW for over 20 years. So I certainly recommend Jonathan Castaing.

Response from East Bay BMW:

Hi Aurelia, Thank you so much for your compliments for Jonathan, who will love to hear your kind words! Thank you for leaving a review with your experience with us and your satisfaction. We hope to see you again in the future! Best Wishes, Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"2012 X5 Service And Recall; Jonathan Castaing"


Lindsey Warner

from St. Helena, Ca.

Recommended? Yes

Purchased? Yes

03-24-2015


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Slightly more than a year ago we were looking to trade in our low mileage 2007 X5 for a new one. We not only found a beautiful new X5 it was a twin-turbo... and the sales person (Charles) was willing to offer a decent amount for our "old" one. The deal was struck the same day. Now, a year later, the car reports on itself that it is time for a service. WE meet Jonathan Castaing (Service Advisor) . He is courteous, attentive, and tolerant... Particularly important to me because I do a tedious and slow complete "walk around" picking up and dropping off any of our cars. I am pleased to report I have confidence in Jonathan: something that does not come easily for me. I am not a big fan of careless or condescending car dealerships. We have some pretty nice cars and we like to keep them nice!! Every bay area dealer we have delt with broke our dented two things for every one thing they fixed.... They have all rightfully faded into the past and disappeared. I expect to see East Bay BMW doing very well for many years.. and it is because of the excellent staff like Jonathan Castaing. Well worth the extra miles it takes us to get down to Pleasanton. Even with their current CONSTRUCTION going on... everything has been a 5 STAR experience. Nice! Thanks Jonathan

Response from East Bay BMW:

Hi Charles, Im so thrilled to hear how your experience with us panned out, and how excited you are on our level of customer service! We all greatly appreciate you coming all the way from St. Helena to see us, and were glad we were able to accommodate all your needs. Thanks again for leaving us a review, and we hope to see you again soon! Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"Great Experience At East Bay Bmw"


Amanda Allen

from San Jose, CA

Recommended? Yes

Purchased? Yes

02-26-2015


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The experience was stress-free and I appreciate the time my sales associate took to make sure I got my new 328i. It was exciting to leave the dealership driving my BMW. I returned for my encore with the product genius a few weeks later and I felt welcomed by the staff. I am definitely returning to East Bay BMW when my lease is over because of the positive experience.

Response from East Bay BMW:

Hi, Im so glad to hear your experience was stress free and memorable for you! Thank you so much for leaving a review and letting us know how your positive experience. Enjoy your new 328i! Best Wishes, Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"Not So Great Service"


Amanda Allen

from San Ramon, CA

Recommended? No

Purchased? Yes

01-21-2015


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I brought my brand new 3 series for yearly service, my experiences have been extremely poor. It took 15 minutes for them to see me even after i had appointment and when i drove my car back when servicing done, i heard noise when i applying brakes. I called them back and they refused to see it immediately and gave me new appointment 2 weeks later. The customer service is very very bad. There was a follow up call from servicing dept after a week and when i told them about it, they apologized but didnt offer earlier servicing date. I cant believe they have no time to check the car they screwed up. I am now thinking of switching the dealership for servicing.

Response from East Bay BMW:

Hi Bhanu, Thank you for sharing your experience, it sounds like you werent immediately transferred over to a Service Manager, which you definitely should have been. Please call me directly at 925-463-2555 or Jim Burke our Service Manager at 925-251-7015 to get your issue resolved, thank you. Best Wishes, Donna Gebers General Manager 925-463-2555 Donna.Gebers@HendrickAuto.com

"Happy East Bay Bmw Customer"


User

from San Ramon

Recommended? Yes

Purchased? No


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I cam to east bay BMW for my 335i service. I was satisfied every time I had my car serviced. The service rep are always helpful and knowledgeable to help. I will recommend east bay BMW to any. Without reservation.

"Service"


User

from Pleasanton

Recommended? Yes

Purchased? No


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Service ok..staff courteous but not as great as staff in Lexus..some miscommunication with service date probably the customer rep didnt change it as I re scheduled. Good thing I was accommodated today

"Great Purchase Experience, But ..."


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from San Ramon, CA

Recommended? No

Purchased? Yes


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I leased a car from East Bay BMW in early July 2014. The acquisition process and experience was excellent. Unfortunately, when I brought the vehicle in for service issues, my experiences have been extremely poor: Doubling the quoted cost on work after the work had been started and could not be stopped; slow in getting the vehicle registered and run around on warranty work

"Eastbay Bmw Pleasanton"


User

from Pleasanton, ca

Recommended? Yes

Purchased? No


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Good service, quick, loaner cars, complimentary shuttle to home, hassle free service

"Bmw Customer"


User

from Fort Bragg ca.

Recommended? Yes

Purchased? Yes


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Everyone was very professional and helpful to work with. Would highly recommend this dealership to anyone looking to buy a new or used BMW!

"Great Communication While Performing Services"


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from San Leandro

Recommended? Yes

Purchased? Yes


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Very friendly staff. The buying process is no different than any other but the staff is patient and helps you thru. The services department stays on top of your repairs. Once you arrive for the repair, the process is pretty seamless. Good coffee on the waiting room :)

"My Go To Bmw Place In The Bay Area"


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from Walnut creek,ca

Recommended? Yes

Purchased? Yes


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I go to east bay BMW for all my BMW needs. They have great customer service and go above and beyond to make your experience go as seamless as possible.

"Courteous People"


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from San Ramon, CA

Recommended? Yes

Purchased? Yes


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This is the by far the best service center of BMW I have ever been. Will recommend it to colleagues and friends.

"Very Clean Facility And Very Pleasant Waiting Room"


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from Pleasanton, Ca

Recommended? Yes

Purchased? Yes


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Great looking facility, plenty of inventory to choose from. Good customer service with great smiling faces.

"Really Professional And Easy!"


User

from Clayton, CA

Recommended? Yes

Purchased? Yes


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Had a great experience there, everyone was really friendly and I got the exact car I wanted for the price I wanted it at!

"Very Very Very Patient Sales People!"


User

from Fremont, CA

Recommended? Yes

Purchased? Yes


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I bought my Civic Hybrid from them yesterday for a great price. During the financing there is a little problem from our end. However, they were so very patient with us and took care of us really well. Our sales person, Lena Chi was terrific. She stayed back till we finalized the deal which approx. took 4hrs. You dont expect the sales people to be so patient and wait till 10PM in the night on a Sunday! Overall, its a great car for a great price from a great dealer.

"Great Service"


User

from marin

Recommended? Yes

Purchased? No


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I was at Eastbay Bmw last week and I had the pleasure of Working with the nicest client advisor by the name of Matthew Allen! I spent over an hour of un rushed, pressure free time with Matthew and had the best Car buying , test drive experience Ive ever had! I had just left 2 other luxury dealerships in the Bay Area "Mercedes & Audi" where the experience was pushy and very Much so the typical "Car salesmen" approach. Matthew was just the opposite, he was kind and considerate, and took the time to listen rather than speak over me. I was continuously offered water, coffee and Snacks when ever he had to run to talk with the manager. We took a great test drive from the highway to the backroads and he allowed me to push the car & i got the chance to feel the power & control of the suspension. He had me stop the car on the backroad & explained all of the features and answered all of my questions with a smile on his face. Long story short, Matthew offered the best car dealership experience I have ever had. If you want a pleasant experience with a non pushy salesmen than I highly Recommend EastBay bmw & especially Matthew!

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