"Worse Experience Ever!"
08-18-2016
We traded in our leased Nissan and leased a new Altima at AutoFair. An auto-payment for the previous vehicle was already in progress, so we unfortunately couldn’t cancel it. Nissan Finance advised us to contact the dealer directly to expedite the return of the extra payment. It’s now been over 3 weeks since making the deal and we still havent received our over payment yet. To make matters worse its virtually impossible to get anyone to call you back and when you do reach them there is never a straight answer. They are quick to take your money but certainly cant say the same on the return of an over payment or phone call. First class service? Absolutely not!! As a customer, we will never do business here again. Our family has had similar issues with different brands at AutoFair in the past...
"Great Experience!"
Best car buying experience Ive had. Everyone I dealt with at the dealership was great and I LOVE my new Nissan Altima SR!!
"Maxxine"
This dealership is by far the best! From buying my car to the service department everyone is great! They are trust worthy honest and treat everyone great. I would never go anywhere else,
"Ive Gone Rogue!"
05-30-2016
After having a horrible car buying experience I decided to try a larger dealership. I stopped by Auto Fair Nissan in Stratham only to look and did just that. I met Justin and we talked for a bit about what I was looking for and what I really wanted in a vehicle. There was no pressure! After texting Justin what I had in mind I went back the next day and the vehicles were ready for my viewing. I had a chance to ask ALL the questions I wanted and even received more information because Justin knew the Nissan product so well. The whole experience from start to end was amazing. We worked out a reasonable offer for my trade, we stayed within my budget and we got me into a beautiful Rogue! The staff there are exceptional and everyone did an amazing job in each of their positions! Thank you Justin and staff for an awesome experience the kind a person SHOULD have! I will definitely continue to shop there and will tell ALL my friends and family!
"Disappointed"
I had emailing the dealership about a Mazda they had in stock. Im originally from New Hampshire but now living in Connecticut so I drove 150 miles to view the car! When I arrived instead of dealing with the ladies I had been speaking with via email I was passed along to Dave. They pulled the car up for me to take a test drive and when I opened the door I could immediately smell that the previous owner had smoked in the car. I drove 150 miles to view an ashtray! Dave walked us back in the showroom and said before we leave a manager would like to speak with us. The manager was apparently too busy to come out! I later emailed the ladies (Robin & Sarah) and the response I got was: " We were unaware of the condition of the Mazda you looked at" Terrible customer service! You should know about the inventory at your dealership!
"Autofair Nissan Of Stratham Is By Far The Best!"
Normally I dread the whole process of getting a new car but I just leased a new Nissan Sentra with AutoFair Nissan of Stratham and couldnt have been more pleased. They have a great team of people working there who are very knowledgeable and professional and at the same time show a genuine interest in you and have a great sense of humor. Wes Miller, you are the best!
"Great Dealership!"
Bought a 2015 Rouge, So far great Vehicle. Sales staff has been very good thus far! Have dealt with service dept. in the past they have taken very good care of me.
"Excellent Service"
10-26-2015
Josh as so helpful to me that Ive brought a friend in to buy a car too! I recommend Josh at Autofair Nissan to everyone.
"Stratham Autofair"
10-26-2015
Really great experience at Stratham Auto Fair! I bought my new(used) Juke with Adam and sent my staff to do the same. I had been to 4 other dealerships and was getting so frustrated with the "circle" talk. I finally went online and was ready to battle it out but... Adam and the staff were amazing. We walked around the lot, compared a few cars and got it done. Finance guy was so funny and very efficient. Adam did everything and I was on the road in no time. My best friend did tell me Stratham Auto Fair was really personable and she was right. Thank you Stratham Nissan Team. You rock!
"Great Facility"
10-26-2015
Courtney was wonderful, sweet and patient as I made the decision to lease my new car. She was knowledgeable and answered everyone question. I will recommend her to anyone!!
"Autofair Nissan Stratham, Nh"
10-19-2015
This is my second lease from this dealership. Overall they are friendly and helpful. So far they have been trustworthy as I have my vehicle serviced there even though there are two Nissan dealerships closer to my home.
"Great Customer Service"
10-19-2015
The gentleman who sold me the car, Dan Ried did an excellent job finding exactly what I was looking for. I am very happy with my choice and his patience dealing with a family member who came with me to look at cars. I appreciated the patience and time that was spent on finding a perfect match for me. Thank you again Nissan and Dan!
"Bill Goudreault"
10-19-2015
Always easy all went smooth had a great time. would h.ighly recommend buying auto at this dealership
"Great Service And Very Clean Faciilities."
10-19-2015
Last week we bought a Nissan Rogue.Our salesman, Wes Miller, was very knowledgeable and professional as was the entire staff. They did a great job and I have already recommend this dealership to friends.
"Fantastic Facility, Great Staff"
10-19-2015
Brought my Car for 10000 miles service. booked it on line, everything was done in a timely manner. the staff is exceptional particularly Jim the manager. Keep up the great work!!
"Awesome Customer Service!"
10-13-2015
I cant say enough about how great my experience was at this dealership. Incredible customer service and the process was smooth, quick and not complicated. Sean was a great sales rep. I will recommend this dealer to everybody.
"Top Notch Customer Service"
08-28-2015
A few months ago I had the pleasure of working with one of your sales professionals "Jamie." We have always had Nissan vehicles and loved them, so we were looking to trade our leased Rogue in for another Nissan. He was not pushy at all, very attentive to our needs and really went above and beyond to try and help us find the right vehicle for our family at the right price. He followed up in a timely manner without being pushy and the overall experience inside Autofair was great! The atmosphere was positive, upbeat and no pressure. Now, we ended up going in a different direction and a completely different vehicle, but I just had to let Autofair know what a great sales person Jamie was and that your customer service is top notch regardless of us going elsewhere. When the time comes and we look for another vehicle and we go back to Nissan, it will certainly be Autofair, because I know we will be treated right! I would recommend anyone to Autofair in the future and to have them reach out to Jamie! 5 star sales person in my opinion! Thanks so much for being great! Integrity is everything!
"Shop Autofair Nissan First!"
08-04-2015
Anybody who is even thinking about buying a car needs to shop at Autofair Nissan. Sales associate and service personnel are all amazing. They dont just listen, they actually HEAR what you say to them. Recently traded my 2013 Juke for 2015 Rogue select. I could not be happier. Jamie, my associate was attentive without being pushy, and worked hard to help me get the best possible deal. Thanks Jamie! Steve, Like, and all the folks in service are just as awesome. They never make me feel pressured to buy add ons or do unnecessary work. They listen to me and together we always find a way to keep both me and my car happy. Not sure Ill ever give up my Rogue, but if I do, Autofair Nissan will be my first and more than likely last stop. Thanks again everyone!
"The Best Place To Go"
05-28-2015
Three weeks ago I leased a 2015 Rogue Select from Auto Fair in Stratham. My salesperson Fred Mirabelle was awesome. Everyone is so welcoming, I did not feel intimidated. Having purchased a few cars, this 61 woman has certainly met her share of "Cars Salesman"! However, ladies, if you are out there buying or just looking for a vehicle, make this dealership you first stop, I promise it will probably be your only stop. The whole paperwork processing takes a while, but Fred and Ben the Business Manager were great company. I love my new vehicle. This is the second vehicle my family has got from here, my son bought a Nissan Versa a couple of years ago. I was out in my Rogue recently, actually at the Vets and a guy in the parking lot asked me what I thought of my Rogue, gave him my input. Told him to go see Fred at Autofair.
"Awesome Experience"
05-06-2015
I was completely blown away, with how honest, accommodating and easy they were to deal with. My credit situation was bleak, however Fred Mirabelle and Nick took the time to explain things, and found a perfect car for me. My new Altima rocks!!! We had so much trust in them we went back the next day and purchased a used vehicle perfect for my husbands needs. Thanks AutoFair, you are a great team!
"Great Experience!"
04-22-2015
Josh Bourbeau did an amazing job. My family bought 4 vehicles from him within 4 days. He was friendly, accommodating, and extremely helpful. If he didnt know the answer to a question, he went and found the answer for you. We are all extremely satisfied with our vehicle purchases. I bought a 2014 Honda CR-V, my brother and grandmother bought a 2015 Nissan Sentra and my mom bought a 2015 Nissan Altima. We all love our new vehicles. Thanks Josh!!!
"Great Effort From Michael Langlais!"
03-13-2015
I called about the 2011 Nissan CPO Frontier listed for sale. I told Michael Langlais that that is what I was interested in because I wanted to save some money by buying certified pre owned. Michael worked with me over the phone and asked me to come and test drive it. I came and met him and he had the vehicle all cleaned meticulously inside and out and ready to test drive. He went through the workings of the truck inside and out with me and made sure I understood. I did notice some tar on the bottom rocker panels and asked if that could be detailed before I took delivery. It was and I am very pleased with my overall experience.
"Excellent Experience - Highly Recommend"
Last weekend me and my family were out shopping for a new car. We have been shopping for a car for the last few weeks so weve definitely had recent experience dealing with car dealerships. Our experience at Autofair was excellent. Ive purchased cars before and this was the first time that I felt good about the car buying process. We dealt with Mike Mansfield. He was willing to work with us and we got a great deal. I was very happy to drive away just a few hours later with our new Altima. Everyone we encountered there was super nice but I really need to highlight that Mike made this experience great. They have won me over as a customer. I highly recommend AutoFair Nissan Thanks
"Professional And Sincere Services"
02-23-2015
I just had my Pathfinder serviced yesterday in preparation for a 3400 mile trip to Washington state. When I purchased this vehicle in Nov/14 I was extremely impressed with not only with the facility but with the sincere professionalism of the personnel involved in the initial sale. I traded in a brand new Subaru Outback for the Pathfinder. The Subaru is an excellent vehicle but was not big enough for my needs. (3 seats) When I was at the dealership which I must refer to as a "Gem" that Nissan is lucky to have, the service personnel gave some very important points that I had missed in my cursory review of the Manual. Upon leaving the "Gem", I was informed that if I did not get satisfactory answers to any questions while residing in WA, by all means call back to them for a satisfactory answer. Ya know, Im in my 70s and have been around quite a bit! I am definitely impressed!
"Thanks For Making It Happen"
12-24-2014
Finally wrestled our new Nissan Altima away from wife. What a great vehicle! We needed to look at Certified Pre-Owned vehicles and were getting close to purchasing a Nissan Sentra ffrom another dealership. Fred Mirabelle and the AutoFair team were not only able to get us into a vehicle that we were excited about purchasing but kept our payments close to where we needed to be. Thanks for your professionalism and making it happen.
"Great Experiene"
12-15-2014
We have purchased 2 vehicles from AutoFair. They treated us like actual customers, were up front and fair and made the process as painless as possible. The more I shopped around (other makes), I liked AutoFair even more! Our sales rep, Mike Mansfield, took his time actually selling us the car we wanted and worked with us, patiently, to get to the deal we wanted. We purchased a 2014 Murano and absolutely love it - great value (and options) for the price. Thanks Mike and team!
"Jamie Garaufis"
10-30-2014
Jamie Garaufis was very attentive and thorough in his dealings with me. He was anxious to sell me a car but not terribly pushy. His sales mgr. was very aggressive and over-the-top, and I came close to walking out as a result of the pressure and stress I was experiencing in his presence. I would recommend Jaime to anyone I know whos car shopping.
"Awesome Customer Service, Great Deals"
10-08-2014
I cant say enough about how great these guys are. The process of buying the car here was more or less what you would expect, though I will say that I feel like I got a fair deal for my trade and that they were willing to meet me at a price I was comfortable with. But incredible quality of their customer service came out when our business transaction became complicated. For reasons outside anyones control, the car I purchased was not ready to take home for almost a month after I bought it. Understandably, I was frustrated with the situation but the guys at Autofair were so helpful and did whatever they could to make it up to me -- even though it wasnt their fault. I think thats a mark of a great business, one that is really concerned with the customers overall experience, understands where the customer is coming from, and will do whatever they can to keep them satisfied. Josh, Ben and Jon were great and I would recommend working with them to anyone. I will certainly go back next time I need a car -- even though the dealership is almost two hours away from home!
"Outstanding Car Buying Experience"
09-16-2014
Cannot recommend AutoFair Nissan and Jamie Garaufis highly enough. From our initial online inquiry to Jamies knowledge of the Nissan Juke we were discussing to the outstanding deal offered, we can certainly say we enjoyed our car shopping experience on Sat. 9/6/2014. The lack of stress and pressure was such a welcome change from previous car buying in years past. We will be sure to recommend AutoFair Nissan in Stratham NH and Jamie to our friends and family.
"Awesome First Time Experience"
09-16-2014
Thank you Mark Amerson For such a great experience. I was not pressured al all to buy a car. He found the right one for me and he didnt make the test drives awkward which was good. He made sure rjag I was well taken care of. Even when I came in the next day he was still by my side to make sure I was happy so thank you so much and anyone looking for a passionate guy he is definitely the guy to see. Thank you Nissan of Statham for great service!
"Nice Place, Good Sales Experience"
09-04-2014
I had an overall good experience buying a new car. The process took a long time, but Ive never bought a car from a dealership before, so I dont know whats considered average. Jamie the salesperson was very polite and friendly. The building is pretty new and really nice inside.
"Jonathan Bowman"
09-04-2014
Jonathan should get 5 stars, he was terrific. The reason the buying process only gets 4 and the overal only gets 4 stars is because of the financial woman named Ally. She was very pleasant up until she realized that we were not going to pay extra for extra warrenty miles etc. The car comes with 36 months/30,000 miles, we are good with that. Ally lead us to believe the basic warrenty was 60 months or 60,000 miles and we had to pay extra for that to the tune of another $2200. Well, we got it straightened out as to what the true basic warrenty is and it does not include paying extra. Ally became VERY UN-pleasant at that point. So Kudos to Jonathan and as for anyone dealing with Ally, make sure you read the financial contract before you sign it, right down to the last dollar.
"Mr. Gil Matos Sr."
09-04-2014
Excellent Auto Fair Nissan dealership, this place will provide you with the best all around.
"Great Experience"
08-28-2014
I stopped in on a whim knowing I was upside down in my Audi. Brian St. Louis made everything work out and I drove home in a brand new 2014 Maxima. I could not be happier- he is low pressure with a great sense of humor and what his customer needs. I no longer believe the stereo type of car sales after dealing with Brian! He completely exceeded my expectations of that visit.
"Great Pool To Do Business With"
08-28-2014
No pressure to buy and they help me find the right car for me
"Good Car Buying Experience"
08-23-2014
Mike St. Laurent was very friendly and easy to work with. He made the car buying experience easy.
"Great Experience"
08-23-2014
THANK YOU MIKE ST.LAURENT. I was panicking to find out that I unexpectedly need to buy a new car and called Mike. He was wonderful helping me go thru all the different vehicles and had the ones we had discussed ready to test drive when I arrived. His laid back personality help calm me down to begin the process. The whole team was wonderful in getting the process complete and made it a breeze. I love my new Rogue and will definitely be back to see you Mike for my next car. Thank you for every thing.
"Overall Good Experience"
08-23-2014
Let me start of by saying that I HATE the car buying experience in general and nothing, not even a live circus show and all the steak and chocolate cookies you could eat while I was shopping (and to be clear, they don;t have either of these at this dealership), could make me enjoy the experience. Having said that Mike St. Laurent and the staff at AutoFair Nissan of Stratham made the experience as painless as possible. Mike was knowledgeable about the vehicles and in the end I got the vehicle I wanted. I wasnt too thrilled with the service plan sales attempt by the finance person (not Mike). It was a little bit of a hard sell, but I survived. Another "bump in the road" was less than 100 miles later the transmission in my brand new Frontier started acting up. The service department supplied me with a loaner and within 4 days had the issues (a faulty sensor) fixed. Not the dealerships fault and really kind a of a flukey defect, but still a bit of an inconvenience overall. On the bright side, I did get to experience the service departments friendly staff.
"Love My Rogue"
07-24-2014
The service at Nissan autofair was excellent. My salesman Todd Jones was very helpful and competent. The whole experience of buying a new vehicle was enjoyable,not stressful as car buying can sometimes be. Thanks to Todd and all the staff at autofair. Mary Krantz Statham, Nh.
"Autofair Nissan Stratham"
07-24-2014
We found a car we wanted to see on line. It was not a Nissan but we could not have been treated any better. Alex Hummel was our salesman and he was great! The car was everything we were looking for and everything they said.
"Excellent Customer Service"
07-14-2014
This was our second car purchase from this dealership. Returned back due to having such a great experience the first time and the 2nd time was even better. We knew exactly what car we wanted, called ahead and when we arrived at the dealership the car was ready to be tested. Was reunited with the previous salesman Todd Picanso who was a pleasure to work with both times. With my experience of buying other cars else where I have never been more comfortable walking into a dealership knowing that I will be treated with respect and provided a hassle free experience.
"Great Service"
07-14-2014
Thank you Todd Jones and the people at autofair it was a pleasure to buy my car from you. MARY Williams
"Fred Mirabelle,great Salesman"
06-28-2014
My husband and I were just checking out cars and prices on Wednesday, when we saw a Nissan Altima we were interested in. Fred let us test drive it and worked with us to get the price we could afford and due to his help we drove the car home within an hour. He also called us the next day to see how we liked it. A very caring salesperson.
"Amazing Experience Buying Our Nissan!!!"
06-28-2014
Thank you Michael Langlias and the team of wonderful people that I both spoke with and met personally in the process of buying our new family vehicle at AutoFair Nissan! Michael was very kind, professional and knowledgable about the Nissan Rogue and all of its features. Most importantly, he listened to what my husband and I were wanting for a vehicle and helped us get the best price and monthly payment. Their customer service is above and beyond anything I has ever experienced and will highly recommend them to others!!
"Great Experience Buying A New Nissan Sentra Sv"
06-10-2014
Great experience buying a new Nissan Sentra SV from Fred As soon as I got to the door-it was being opened by a sales person-along with being greeted & asking how they can help. I had a price in mind on a vehicle that I wanted and I got that price. I drove it home a short time later. The salesperson & the dealership followed up with my purchase to make sure I was happy. The car runs great! Dealing with Fred was easy! Thanks
"Strong Recommendation"
06-05-2014
I unexpectedly found myself needing to shop for a new car. After researching my options, test driving other vehicles, my husband and I headed out to AutoFair Nissan to test drive the Murano. We were lucky to work with Brian St. Louis. He was not pushy, had great sense of humor and was very helpful. Our experience was positive, the entire process took less than 3 hours. We plan to return to purchase another vehicle later this year.
"Fred Mirabelle, Salesman"
05-27-2014
I was planning on purchasing my fourth Toyota Camry but decided to stop by Autofair of Stratham to test drive a Nissan. Fred Mirabelle approached me and offered to help me. I have purchased more than 10 new cars in my life and hate shopping for a new car due to Salesmen. They are always pushy, and I always feel as though they treat me like a child unless my husband is with me. But when I met Fred Mirabelle, my view of salespersons changed completely. He took me on a test drive, showed me the options and talked price. He gave me an excellent deal and I purchased the car without my husband being involved in any way. Thank you, Fred, for restoring my faith in Auto Dealerships again.
"Exceeded All Expectations"
05-24-2014
I went in only planning on doing some research on vehicles I looked at online and Todd Picanso was assisting me and answering all of the questions I had. We ended up making a deal within a few hours that fit into my budget and I left with my new Juke Nismo RS.
"Great Experiance"
05-23-2014
I had the pleasure of working with Mike St. Laurent and Patrick Gannon when purchasing my new Nissan Altima. I am very pleased with the care they put into my purchase, making sure it was exactly what I wanted and the price that I could afford. I would highly recommend AutoFair Nissan of Stratham!! They made everything very easy for so I could experience the fun of buying a car. I absolutely LOVE my new car!
"Great Purchase Experience"
05-16-2014
My wife, daughter and I were on our first new car buying experince in 7 years, and we were pleased we chose to start at AutoFair Nissan in Stratham NH. We had Jamie Garufis as our salesperson, and from the start Jamie understood we were a bit rusty in the car search proccess, and he knew what to ask in regards to what we were really looking for in a vehicle. Walking in we had our mind set on visiting a few other dealerships, but with Nissan being our primary focus of reliability, nice design and good value, we started there. The sales approach conducted by Jamie was old school courtesy & professional. He was patient to answer all our questions, explaining the functions and attributes of the vehicle, while being attentive in making sure the entire process went quick as needed, but smooth & painless,,,everything covered. At the end of the day we drove off in our new Altima, and knew we picked a good dealership, received a great deal and we were served by a very competent and courious salesperson in Jamie. While this is our first purchase of a Nissan, we expect well be back for a 2nd.
