"Terrible Service For Recall At This Dealer"
Will from recall department scheduled an appointment for us to coming at 7:45 a.m to replace the dashboard. My husband and I got there on time . We sat there and waited for 3 hrs, and Will came and told us that there is no more dashboard because somebody already took that dashboard. They shouldnt schedule us to coming if they dont have the dashboard.
"Customer Service Is #1"
Since the first visit to Westside Lexus, we have been extremely impressed with the outstanding customer service. With each contact, I continue to feel that I am a valued customer. The Westside Lexus team does everything they can to insure excellent customer service. You have a very loyal customer in my husband and myself.
"Lexus Service"
Great experience every time I take either of my lexus vehicle in for service.
"Usual Outstanding Service Visit."
My 25,000 mile service visit went off without a hitch. The ease of scheduling, quality service, and quickly finishing the routine maintenance was its usual high quality. I especially like the status screen on the wall of the waiting room that lets me know the status of my service. I had a question about an interior part. Laura, my Service Consultant, understood my issue, had it checked and resolved the issue to my complete satisfaction. Great teamwork!
"Adavis Service"
Great job again!!! Service here is always perfect for me. The work is done timely & the customer service is very professional. They recommend needed services not just up selling for more money. I have never had a complaint in all the years of coming here.
"Recent Visit To Westside Lexus"
Hi, my name is Hung Nguyen and I have a 2007 IS 350. I recently visited Westside Lexus for a recalled on my passenger airbag, melted dash, and the door panels. I had the pleasure to have met two highly professional and courteous Service Advisors. There names are Nestor Sorto and Charles Perkins. Nestor Sorto, whom took care of me. They replaced all four of my door panels but had to ordered the dash. He was very knowledgeable and handled my case with the professionalism that you would hope to expected from dealership. For Charles Perkins, he was very kind, patient, and courteous. Ive had some bad experience in the past with dealership and dread to take my car for any of service done. Charles took care of my wifes car, which needed the same service done for the passenger airbag along with the dash and door panels. She ended up having numerous recalls repaired on her car. He was very professional about everything. Charles advised her what was getting repair on her car. Thank you Nestor Sorto and Charles Perkins for the great and positive experience. Regards, Hung and Carol Nguyen
"Great Experience"
Went in for routine service. It was the most efficient dealer I have ever visited. The people there were great and everything got done ahead of what they promised.
"Service Survey Submitted 3-29-17"
Since 2007, Laura Brown, Service Consultant , has always given me excellent service. I would appreciate you telling the person she reports to. Hopefully he will tell her.
"Dashboard Replacement"
The replacement of my dashboard went smoothly and efficiently. I am appreciative.
"Car Purchase"
I have done business with Westside Lexus for many years. I will only buy Lexus cars and only from Westside Lexus.
"2008 Is 250 Service"
Service agent was very professional and pleasant to deal with. Repair service was excellent also. Very nice experience. Car runs great.
"10k Service"
Excellent service as always. Highly Recommended !!
"Dash Board Replacment"
There was a recall to replace the dashboard on my GX470 and Westside Lexus did a great job!
"Satisfied Customer"
ALWAYS a good experience thanks to Service Advisor Andrew Nagler - he explains everything very clearly and gives me a complete comfort legel - if he could get more than five stars, I would definitely give him the maximum - thx -
"Worth The Drive"
This is the second time in 10yrs I am buying a vehicle. I thought since I moved farther from the dealership, I would try one closer to home. Huge mistake! When i went to another dealer, none of my questions could be answered. My gut told me I needed to head back to Westside and Steve Machanns team for this big decision. It was a great buying experience in 2007 when I bought my first Lexus and is was even easier and smoother this time in 2017. Will never stray or attempt to stray again!
"Jon Fields"
Andrew Tran was super efficient at processing my service call, identifying an issue with my vehicle that I was not aware of and offered me a low cost method for addressing that issue. We it was determined that my service call would longer than expected he arranged for a loaner car quickly and got me on my way.
"Good Work And Experience"
All good so far. [Car only has 10,000 miles.] Hoping for this to continue.
"Dash Recall"
Recall for replacement of dash installation done to perfection. Super job. Thanks.
"Warranty Service"
Exemplary. Battery read low. Communicated with Service Adviser. Got me in the next day and out with a new battery. Very customer focused.
"Excellent Service At Westside Lexus"
My service advisor Laura Brown is always accurate with the time servicing will take! Wonderful to trust a service dept!
"Westside Lexus"
Lexus took care of my repair. Couldnt be more pleased with the service. Thank you so much.
"Evaluation Of Visit"
quality repair work was done and service was helpful and courteous
"Great Service"
The service department took great care of me. They contacted the insurance company, and I didnt have to do a thing.
"Westside Lexus Repair"
Everyone at Westside Lexus are the best. Thats why I only buy Lexus
"Sheila Gurwitz"
Westside Lexus is a great place to buy your vehicle and get it serviced. Id give them 5 stars!!! My service representative is Chris Nemoto. All I ever need to do is schedule my appointment in advance either with a phone call or on-line and hes always there waiting for my arrival. Once my car goes back for analysis hell keep me abreast of anything they discover by discussing the options and how critical these findings are. I like to wait but if its going to take longer than expected, hell get a loaner car ready and I wont have to bring it back until the next day. There are lots of places to sit in the waiting room and beverages are provided. They have a great screen that provides you with up-to-the minute status of your car while being serviced. I highly recommend this dealership when looking for your next vehicle.
"One Year Service"
I have a long time relationship with Westside Lexus. Dave Haas has always met or exceeded my expectations when it comes to getting questions answered and getting my car serviced efficiently and on time.
"Dave Haas Is The Best."
Dave Haas always explains and i can totally trust whatever he recommends.
"Service At Westside Lexus"
I have always been pleased with the service I receive at your dealership. However, Mr. Clementss professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Nathan does very fast and well coordinated work that helps me go in and out service extremely fast. He is the young man with the bright future. Just wanted to let you that.
"Service Work Coments"
ON TIME, POLITE PERSONEL, GOOD SERVICE, WORK WAS DONE AS PROMISED
"New Car Purchase."
Excellent dealer and salesman. It was pleasure dealing with Mr. Loving.
"Service Review"
Had GX in for new tires and state inspection. Dave Haas is outstanding.
"Dashboard Leather Replacement"
My car was in for a recall for the cracked leather on the dashboard. It took Lexus forever, a couple of years, to get the leather to the Dealer. but Westside did a beautiful job on the installation.
"Great Service Department"
Fred Hernandez, is my service advisor and he is the best. My RX350 is a 2007, so I do not drive newest or most expensive vehicle that comes in for service. However, Fred is always courteous, professional, accommodating, friendly and he listens! Fred is a real asset to Westside Lexus. Thank you.
"Service"
Excellent service. Car was serviced on time amd loaner was always available.
"Westside Lexus"
As usual, I had another great experience at Westside Lexus. David Harvey is always a joy to work with.
"Fantastic Service...the Greatest People!"
Great service...outstanding customer service....tremendous help for senior citizens! Cant say enough to thank Chris, and Glenn and everyone of the services techs who did such a grand job
"Great Service!!"
Having access to a loaner car while my car was repaired made it so convenient!! A timely repair as well. I will not go to another service center!!
"Great Service"
my car broke down near the dealership. Even though I dindt have an appointment, they took me in and put me with a service manager right away. They gave me a nice loner car and when mine was repaired a few days later they brought my car to the golf course where I was playing so I didnt have to drive back to them. 5 star service.
"Review Of Service With Laura Brown"
Always very pleased with Laura browns customer care And with westsude Lexus service
"Mrs/ms"
I dealt with the service man only. He was extremely nice and helpful. I was in for the 5000 mile check up.
"2007 Rx350"
Some one did smoke in my vehicle, since there was a strong odor from smoking after picked up.
"Service"
A great Lexus dealership. Josh Guerra is my go-to service representative for professional, trouble shooting, and friendly service.
"Excellent Service"
I was happy with the promptness and quality of service
"Service Review"
Nice experience. Explanations were good.. Staff was welcoming and gave thorough..
"Lexus Rx330"
Great service and performed to the time frame indicated. THANK YOU.
"Tom Raley"
Christine did a great job as usual. Thanks so much.
"Lexus Rx350"
My scheduled maintenance visits are always handled efficiently by Mr. Perkins.
"Srfromlj"
This is an awesome dealership with first class service. I bring my RX350 for service very faithfully and have not been disappointed.
"Westside Lexus"
Excellent service. Fast, friendly and efficient. I have done business with Westside for over 7 years and always been more than happy with all their services.
"Replaced Dashboard"
Only comment I have is that after a LONG wait to get my dashboard replaced, it looks great.
